Rated 4.6 out of 5 by 408
Rated 5.0 out of 5.0 Beautiful Hotel with excellent staff
We stayed at this hotel from 22nd June - 26th June. We were impressed by the service from the moment we stepped out of the taxi until the moment we left. Nothing was too much trouble and the staff were all very friendly and helpful. We found this attitude throughout Madrid. Our room was on the 7th floor and had a balcony overlooking the city. The room had everything we could want, including free wifi once we had joined the "club", which was free to join. We asked for extra pillows, and they were supplied straight away. We hadn't realised until after that there was actually a menu for pillows and we could have had any pillows we wanted. Breakfast was extensive and you could have breakfast from 7 - 11am, great if you didn't want to come down early. We had a drink in the bar one afternoon, and whilst it wasn't cheap, it was no more expensive than hotels anywhere, and the portions were generous. We would like to thank the lovely young man who signed us in and told us about the club, and the older gentleman who showed us to our room, gave us a map and recommended some places to us. Sorry I don't know their names. We had a lovely stay in your hotel and lovely city, and would recommend your hotel without reservation.
July 2, 2015
Rated 5.0 out of 5.0 by gobitz One of the best hotel i´ve ever stayed in
i can´t say anything bad about this hotel. It´s just wonderful how they treated me and invited me to the lounge. I loved their food, the variety, the rooms, the service, etc.
THe suites are beautiful, the only thing missing is a swimming pool (it was very hot in Madrid when I visited last weekend).
July 2, 2015
Rated 5.0 out of 5.0 by darby and joan good cecor. comfortable bed and room
My wife and I were extremely satisfied with all aspects of this delightful Hotel and will mention it to our friends if they go to Madrid.
July 1, 2015
Rated 5.0 out of 5.0 by LHArroyo Great hotel in the center of Town
Very pleased with our stay at your facility in Madrid.
I would like to recognize your staff at the reception area, doorman and ushers. Very polite and helpful. Excellent service
July 1, 2015
Rated 5.0 out of 5.0 by ge1995 Beeindruckendes Hotel mit hervorragendem Service
Das Intercontinental Madrid ist ein Haus, das höchsten Ansprüchen genügt!
June 27, 2015
Rated 4.0 out of 5.0 by sisse8915 club loung
Food very bad , nothing you can or will eat . Nice lunge , cold rinks but the worst snacks you can get . Shamefull , go look in Berlin Intercontinental to see how it should be
June 26, 2015
Rated 5.0 out of 5.0 by nannie ann Fabulous staff
spent 4 days in intercontinental Madrid arrived home 5 days ago.
A brilliant hotel not nearly as far from tourist area as we first thoght (that was a plus) two metro stations very close.
All hotel staff were incredibly friendly and helpful even to bar staff remembering which drink and glass my partner prefferred after the first evening. ( I changed mine ) Reviews had said the hotel drinks were expensive. Yes they were but the service, quality and nibbles
that were served to us were well worth the extra not to mention the comfortable surroundings.
The only downside was not being able to have snacks on the terrace at lunchtime. We didnt want the full meal that was being served to what appeared to be business people, that being said the food served at the bar was lovely and we were sorry we had not eaten at the hotel more during our visit and very comparable to tapas etc in other reataurants in the city but better. Breakfast was lovely.
All in all a lovely hotel and top marks to all the staff.
June 23, 2015