Rated 4.3 out of 5 by 97
Rated 4.0 out of 5.0 by kontexture Great Location
Everything was great with one exception. The roof top pool closes at 7PM! What pool closes at 7:00PM? After being out and about all day I wanted to relax at the pool just to find out that it was close. It seems that the pool is there just for appearances and not for the guests to use.
May 13, 2015
Rated 5.0 out of 5.0 by Mr A B Another great stay at the Intercontinenetal Mumbai
My third stay at this hotel this year and a total of just over four weeks of residence. The Intercontinental is my 'go to ' hotel in Mumbai
May 13, 2015
Rated 4.0 out of 5.0 by as7059 Harassing Security staff
The hotel needs to hire good quality staff.
The security staff needs a lot of training. They need to be disciplined. They don't greet you, or smile at you. They don't bother helping or calling for a taxi if you are with your wife and a 4 year old child carrying 2 heavy luggage bags. They don't like if you show them that you are unpleased with them in any way.
The head of the security behaves in a manner as if he thinks all the guests staying there are possible terrorists. Very disappointing for such a nice property. Other than that the hotel is highly recommended. With a little more money they can hire a better staff.
May 12, 2015
Rated 5.0 out of 5.0 by Faisal1545 Entrance to hotel very nice and clean. Met at the desk by very pleasant an
Entrance to hotel very nice and clean. Met at the desk by very pleasant and helpful staff member. Room was very nice and clean. Great service ..
May 9, 2015
Rated 3.0 out of 5.0 by sandysri1103 My stay at Intercontinental Mumbai
What I really liked of the stay was the sea facing room and the opportunity to have breakfast in a sea facing ambience.
However, there were certain things, as below, which did not go well.
1. I checked-in into the hotel at 3 AM on 9th April. My welcome drink arrived then, which I returned as I was in no mood to have the welcome drink then. No one followed up to provide me welcome drink before my check out.
2. At 3 AM, I missed out on noticing that the water in glass bottles were chargeable and consumed one of them. Upon being mentioned about the charge during check out, I requested for a waiver, which was not entertained.
3. The breakfast menu was awful and I didn't like the breakfast as well.
April 13, 2015
Rated 5.0 out of 5.0 by DRC7 Best Hospitable Staff
The stay was excellent. What is great about this hotel is its STAFF and their courteous hospitality.
I have stayed in many regions of the world and its hotels but service at Intercontinental Mumbai,its location, proximity was the best.
Keep up the 5* standard!
A Satisfied customer!
April 9, 2015
Rated 4.0 out of 5.0 Excellent location and friendly staff
Being right on the Marine Drive walking is great. View of the ocean is fantastic.
I wish the beds were more comfortable. The mattress was lumpy and hard for good sleep.
March 25, 2015
Rated 5.0 out of 5.0 by ST Delhi Warm Hospitality
Very friendly staff with outstanding sense of hospitality.
March 24, 2015