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  • 1 888 IC HOTELS
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  • 1 888 IC HOTELS
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Rated 4.4 out of 5 by 250 reviewers.
Rated 4.0 out of 5.0 Clean and Comfortable Nice hotel. Good location in San Jose. Security was good. Bar staffing was not as good as should be. 27 February 2015
Rated 5.0 out of 5.0 by Great overall experience Good breakfast and gym. Convenient location. Good restaurants. 27 February 2015
Rated 2.0 out of 5.0 by Average accommodations, irresponsible guest services desk The hotel as clean and comfortable as any other hotel in the same category. Nothing exceptional. The staff in restaurants, bar, etc. are very friendly and helpful. Where this hotel falls significantly below other hotels of the same category is in the concierge/botones area as well as the front desk. We made arrangements for airport transportation months in advanced and re-confirmed a couple of days before arrival. We were assured someone was going to meet us at the airport (we were traveling with a sick child). However, no one showed up to pick us up. When we called the hotel, no one seem to know anything about our transfer reservation or any other special arrangement we requested. We had to scrambled for transportation and when we arrived no one owned the problem. In fact, everyone just ignored that there was a problem and no one care to contact us with an explanation or even an apology. Based on that experience, we made our own arrangements for everything else we needed while in San Jose and avoided any further contact with the concierge/botones. To this day, calls and emails have gone un-answered. As for check-in, we arrived and were told our room would be ready in 20 minues,... and got the same answer every 20 minutes for 3 hrs! And, at the end we ended up in a room with a noisy air conditioning system. So, if you just need a bed in the area, this is the place for you. It is nice, clean and well located. If you are going to need any other type of assistance, stay away from this hotel. 26 February 2015
Rated 4.0 out of 5.0 by Very good experience We travel a good deal and your hotel ranks very high in my opinion. Thank you for a job well done. 25 February 2015
Rated 4.0 out of 5.0 by The Employees make the stay This is a good hotel with a great location and even better staff, they make it so much easier to accept 12$ drinks and 8$ beer. It's a hard price to pay knowing the employees make 150$ a week for 6 days work...... 22 February 2015
Rated 4.0 out of 5.0 by Lounge Experience Most of the time, service was adequate. On Sunday, when all the guests showed up about 10 am for breakfast, the Lounge was crowded, out of plates, out of juice and out of food. It was not a pleasant sight and the staff tried very hard to cope. I think Management should consider alternate ways to disperse traffic like sending some to the main dinning room, room service for your regular/special guests or have extra service staff to speed up turn around time. 20 February 2015
Rated 1.0 out of 5.0 by Room cleanliness and air conditioning The A/C was not cooling the room. We asked three times for assistance and each time we had someone go to the room and change the thermostat . The first time it was set at 18C the room never got below 22C but stayed mostly at 23C. The second time it was set at 10C the room never got below 22.5C. The third time it was set at 18C it didn't get any better overnight. We left the next morning. Our room must have been an office for a staple puller. The first night there, we each step on a staple embedded in the carpet. I pulled about 20 from the carpet and they were presented to guest services. They were going to rerun vacuum etc. We pulled about 4 or 5 more each of the next two days and never took our shoes off in the room. The carpet should be pulled and replaced. The hallway carpet is generally poorly swept at the end of the hall near the room we were in also. The sweeper must have been tired. And to top all of this off, service in the restaurant is close to nonexistent. I would like a cup of coffee. Tough to get. 20 February 2015
Rated 4.0 out of 5.0 by buena ubicacion el hotel tiene buena ubicacion porque el Multiplaza Escazu esta justamente enfrente, y el desayuno es buenisimo 20 February 2015
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InterContinental Costa Rica At Multiplaza Mall

  • In Front Of Multiplaza
  • San Jose , 11856-1000
  • Costa Rica
  • Front Desk +506-2-2082100

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish, French

Pet Policy

No pets allowed only Service animals allowed Kennels available within 3KM. Call the hotel for arrangements
  • Local Time

    7:13 AM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 10 Room(s) with Accessibility Standards
    • Parking