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InterContinental Costa Rica at Multiplaza Mall

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Hotel Reviews for InterContinental Costa Rica at Multiplaza Mall
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 625 reviews
94%
Recommend This Property

Ratings Breakdown

625reviews

  • 5 Stars
    433
  • 4 Stars
    126
  • 3 Stars
    34
  • 2 Stars
    17
  • 1 Stars
    15

Stay was O.K.

By

27 April 2017

club

Booked a reward stay using points. Room provided was closest to elevators and bar area (meaning it was loud). The bathroom had dust on the wall near the ceiling fan, which was also dismounted and about to fall on the ground. The A/C unit was loud. One of the bed pillow cover had holes in it. The furniture looked like it had seen better days, same with the overall feel of the hotel.

We had a la carte breakfast in the Market restaurant. Food was O.K., but service was lacking. Hostess seemed overwhelmed and did not really take the time to seat us properly. Our toasts were brought to us before our meal, which meant they were cold by the time we got our food.

Had drinks and snacks at the bar. Again, just O.K. We ordered a cheese plates w/ "crackers", and were offered saltines. For a $15 plate of cheese, I'd expect some very fancy crackers.

Used the SPA area which was free. No complaints there. It was great.

Overall, not a "getaway" destination. More of a 3-star hotel to use for quick stay while traveling. I thought Inter Continentals were a bit of the upscale of the IHG group, but this one was disappointing, especially knowing how much they charge for a room.

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Great place to stay with all the amenities

By

27 April 2017

platinumelite

Stayed two night at this facility and was very impressed with all the amenities, knowledgeable and friendly staff, food preparation and taste. Rooms and facility were very clean and comfortable. I would recommend this facility to anyone.

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Cómodo Hotel, Servicio Regular

By

26 April 2017

La habitación es muy cómoda, las zonas de restaurantes y bar muy atractivas. El precio en general es caro, el servicio a veces bueno, a veces no tanto.

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Almost Excellent

By

26 April 2017

You expect top-notch from Intercontinental and you get it. Very few distractions from excellent, but just enough to note. Very poor service in restaurant, some minor housekeeping issues, some lack of available amenities. Nothing enough to keep you from going back.

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Great hotel

By

26 April 2017

platinumelite

Great hotel. Very beautiful hotel, excellent surroundings and well appointed room.

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Thank you Jonathan

By

24 April 2017

club

We had great time in Costa Rica and our stay at the intercontinental hotel was great . The staff of the hotel were always smily and helpful. We couldn't thank enough one of your restaurant staff , his name was Jonathan Quesada , he made sure that we were always look after well . My children absolutely adore him , he even went extra mile and got as a gift which would remind us of our stay in Costa Rica . All off the staff working at the hotel deserve appreciation, especially Jonathan with his positive attitude to life and great costumer service , he will, I believe achieve a lot in his career. Thank you again for great stay

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Excelente hotel

By

23 April 2017

club

Excelente servicio, instalaciones, y ambiente. Muy buenos restaurantes y muy buena ubicación frente del mal

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Awesome Staff

By

17 April 2017

club

Staff was amazing
This place always delivers ibn attentiveness and quality of service from poolside to dining.

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mazing Hotel and Staff

By

17 April 2017

platinumelite

Highly recommend this hotel to anyone that is staying the San Jose, Costa Rica area

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Comfortable bed and a clean room

By

14 April 2017

club

The room was clean, the bed was very comfortable,
The breakfast was ok, we were in the tower and we think that could have been better with more options.
Jacuzzi was a little dirty in saturday then they cleaned it in Sunday morning.
Not enough chairs in the pool on sunday people were getting little crazy for them.

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Muy buen hotel

By

13 April 2017

El hotel es excelente, un poco costoso depende la fecha en la que estés, pero en general es muy agradable.
Lo mejor sin duda fue el restaurante Japonés, deliciosa comida y servicio.
Lo único malo la atención del personal en el buffet del desayuno. No atienden a tiempo, no te pasan café y cuando pides jugo unos te envían a la barra de jugos y otros si te sirven pero solo hasta que le pides. No muy buena atención

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SJO

By

12 April 2017

platinumelite

Great hotel in a great location. Outstanding breakfast!

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