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Rated 4.2 out of 5 by 419 reviewers.
Rated 3.0 out of 5.0 by Mixed feelings The room was good, clean, comfortable The food was good - but not the ususal WOW factor. On check in, no-one asked if we wanted to swipe credit card so that we could charge bar bills etc to room so very embarrasing when charge to room was declined. But.....the choice of bufffet at breakfast time was not good compared with previous visits. The coffee was luke warm and the staff were not interested. Coffee pots were dirty. The coffee served from the bar on one of our visits was late in coming because the barman forgot and when it did come it was cold. I know there is a charge for parking but when you add add up what is spent in hotel for stay, it is a bit unnecessary. I don't mind paying your prices for drinks or food, however when there is no service, returning for another visit is not appealing. I could understand a poor service if the hotel was busy. It was in fact very quiet. We have enjoyed our visits since 2007 with almost yearly visits. March 30, 2013
Rated 5.0 out of 5.0 by Warm and Friendly We stayed here because we were exhibiting at a conference it was very convenient for the SECC which was attached via a long corridor walkway. The staff were very friendly and welcoming and nothing was too much trouble, they really went the extra mile. My daughter is Coeliac and they made a huge effort to cater for her special dietary needs. We decided to extend our stay for a party and reception made sure we got the best deal (£30 less than we could get online). We decided to go into the town centre on the last day by train because it was snowing so we didn't fancy the walk. The train station was linked via a walkway and the journey cost £1.50 return, took two stops and within ten minutes we were in the heart of the city. It was fabulous, and I would definitely go again. March 30, 2013
Rated 5.0 out of 5.0 by The perfect hotel Had a great time very helpfull staff, and our room was spotlless March 29, 2013
Rated 1.0 out of 5.0 by Visit to SECC Had an overnight stay at the hotel as I was attending an exhibition at the SECC. On a positive note, the meal I had in the evening in the hotel was very nice, fair value for money. The room on the other hand, it was also an executive room, was small for that standard of room. It was in desperate need of a make over, it could be described as tired at best but in reality was shabby. The executive lounge was really to small for the number of rooms it served, virtually not a seat to be had the snacks and things were out. Not a hotel I would rush back to. March 28, 2013
Rated 2.0 out of 5.0 by Extremly poor service in hotel restaurant We stayed on the 16th of March in a suite with two young children, We could not get a reservation in the main restuarant so we dined in the bar. The service was terrible we had to wait a long time to be served then when we were we didnt get our kids eat free meals nor did we get the 20% off the meal with the voucher we had the staff were too busy to look into it. we order the food and waited 30mins for 2 burgers to be dumped in front of us with no cutlery and no kids meals, after a further 20mins trying to get someones attention the kids main courses arrived and i asked for cutlery, I asked where the kids starter was which hadnt arrived and the waiter simply tutted and took the kids main courses away, they returned with the starters after a further 20mins we had finished our main course and there was no sign of the kids main meal I went to find the waiter and he huffed and said i told him i wasnt ready for the main courses so how was he supposed to know we wanted them know he isnt a mind reader. so instead of having a nice family meal to celebrate my birthday it was ruined by cold food all served separately. It ruined the whole hotel experience and has put us off returning to crown plaza March 24, 2013
Rated 5.0 out of 5.0 by perfect for a night at the SECC I chose this hotel as I was attending a concert at the SECC and not only did it have an indoor walkway to the venue, it was a lovely hotel! Great restaurant/bar, comfortable bed, spacious, only a 15 minute walk in to town along The Clyde...I will be back!! Many thanks. March 24, 2013
Rated 5.0 out of 5.0 by staff t he staff of hotel were very helpful.the girls in the spa were amazing. i would recommend staying here it was wonderful, March 22, 2013
Rated 5.0 out of 5.0 Gorgeous hotel, good food, lovely room & superb service I've stayed here a few times and always thoroughly enjoy it. The rooms are to a very high standard, the staff are very helpful and the food is good. I usually stay here if going to a concert as it is so handy and convenient. Would definitely recommend it March 21, 2013
Rated 5.0 out of 5.0 by Superb Accomodation and Excellent Service My wife and I visited the Crowne Plaza on aquick trip to Scotland, On arrival , we experienced a very friendly greeting, and were acknowledged as Priority Club platinum members. Throughout our stay the service and attitude of the staff was first class. The food, both evening meal and breakfast was superb, so much so that this hotel is now the standard that me wife will measure all hotels in the future I cannot thank the staff enough for the way they ensured we enjoyed our short stay March 20, 2013
Rated 5.0 out of 5.0 by Great location Great location. Friendly and helpful staff Clean and comfortable room Enjoyable food Good parking facilities Would certainly stay again March 16, 2013
Rated 5.0 out of 5.0 by Respite stay I have a disability. I came to stay at the Crowne Plaza Hotel in Glasgow for a respite visit. I was able to coordinate my morning and evening care locally, but I was independent the rest of the time. I wanted to attend the Classic Stitches show at the SECC. I was very happy to see that there is a connecting corridor between the hotel and the SECC, and that it is very accessible (appropriate to all guidelines.) The room was spacious and the toilet was completely fitted out with a roll in shower and a fold down seat. There was a hoist in the toilet and over the bed. All that was wonderful, allowed me to relax because everything was in place for my needs. But abve that-- the staff were all helpful without being condescending and responsive in a very respectful way. From the duty manager who assisted me over the the SECC one morning, to the mainentance man who brought me extra plugs and sorted other premises issues, and to the housekeeper who went above and beyond the call of duty to find out how to work the hand shower for me-- all the staff in the restaurant as well. I'm sure I wasn't treated any better or worse than any other guest, but I really appreciate how well they were able to treat me with any other guest, albeit one who needed a little more support than others at time. I would commend this hotel for many reasons, but I recommend this hotel to anyone I know who has any kind of disability. They understand the word "inclusion". March 16, 2013
Rated 5.0 out of 5.0 by no better place to stay for the SECC a really pleasant stay as always, a great comfortable room, excellent dinner and such perfect access for the SECC Highly recommended!!! March 15, 2013
Rated 5.0 out of 5.0 by Amazing service! Fabulous stay for an event at the SEC. Staff couldn't do enough and the rooms were perfect! March 15, 2013
Rated 5.0 out of 5.0 by Fab Girls Aloud stay at the Plaza! I took my mum to see Girls Aloud this month at the SECC it was a Christmas gift. We stayed at the Crowne Plaza and had a great time. The staff are enthusiastic, helpful and cheery despite being rushed off their feet! I had the best nights sleep I've had in ages and want to buy the pillows! Great hotel in a great location for the SECC and surrounding area. Will definitely be back! March 15, 2013
Rated 2.0 out of 5.0 by Disappointing room quality The hotel entrance with restaurant and bar was wonderful, but the room itself was not a four star room. The carpet was filthy, the bathroom sink did not have a working plug and the sealing around the bath and sink unit was apparently done by Stevie Wonder. There were two of us in the double room but only one complimentary, but not to be taken home, bathrobe. Next time in Glasgow we will stay somewhere else. Shoddy. March 10, 2013
Rated 5.0 out of 5.0 by Comfortable, clean, spacious, fab service Great view down the River Clyde from our room on floor 14. Leisure suite really clean. Staff were so welcoming and went that extra mile with a birthday card and wine delivered to our room. Really big, comfy bed with good quality linen, pillows and duvet. Plenty of hanging space in wardrobe. Powerful shower and nice, big, fluffy towels. Barry, the concierge, was very helpful from the minute I phoned to ask about our room and again when we arrived. A lovely stay in a nice hotel with high standards and great staff. March 8, 2013
Rated 5.0 out of 5.0 by Lovely hotel Was down to a concert, great rooms ,great staff, comfortable rooms at great prices, stay again x March 6, 2013
Rated 1.0 out of 5.0 by DOWN HILL i cannot believe how down hill this hotel has gone, the room was nice and clean but thats where it ends, we arrived at the hotel at 15.30, checked in no problem but was surprised to get a knock on the door from 2 men wanting to clean the air conditioning fan in the ceiling! i think they could have done that between check out and check in times, not after guests have arrived, so we sat for 10 minutes in the room until they "cleaned" it, and left all the fluff and stew on the carpet, we then went down to the restaurant for supper which was terrible. after getting back to the room and going to bed we were woke up with what sounded like someone taking a stick over a radiator but realised it was the air conditioning, the noise went on and off all night. just to finish it off we went down for breakfast, which also was terrible, and my fork was bent so much, i couldnt believe that anyone would place that on a table at home never mind a hotel which used to have such high standards.and there was a young teenage girl having breakfast with her pyjamas on, running around the breakfast area, in her bare feet stealing all the small tubs and pkts and putting them in her mothers bag! surely there should be some kind of dress code! we stayed here as we had a concert and it is convenient for the secc, unfortunately we have booked again for another concert next month and i did ask at reception if i could cancel, as we did not enjoy our stay on this occasion, to which she replied ok thank you madame but it is non refundable, she has yet to ask why our stay was not pleasant. so we will have to stay again, but im afraid after that we will no longer use this hotel, which is a shame as it was such a nice hotel before. very disappointed! March 5, 2013
Rated 5.0 out of 5.0 by Excellent hotel I stayed here for one night with my daughter for a concert in the secc. Staff were really friendly and helpful. Would definitely stay here again. March 5, 2013
Rated 5.0 out of 5.0 by Great Bed!! Very comfortable and convenient hotel. I slept really well. Good sheets and pillows. Good Supper - buffet but good, Great Breakfast. Great service from front desk March 1, 2013
Rated 3.0 out of 5.0 by Comfortable accommodation, shame about the food In general the hotel was a comfortable place to stay and the staff were very pleasant. However the restaurant was a disapppointment. We waited over half an hour for a chicken dish which consisted of a piece of chicken wrapped in ham served with dried up potatoes. On complaining we were told this dish was cooked to order but this was not mentioned on the menu or when we ordered it. It neither looked nor tasted like this was the case.At the time of ordering there were only about 6 other diners. Food in general was of a poor quality. We were not the only ones to complain that night. Hotel fine place to stay but recommend eating elsewhere. February 26, 2013
Rated 4.0 out of 5.0 by Nice hotel, good location, stuffy room Just back from a one night stay in a 2 x double bedded room. High standard and all the ameities you would expect. Great location for SECC and nice setting being on the bank of River Clyde. Convenient parking on site (chargeable - but can be added to room bill so not too much hassle paying at a machine). Staff very friendly and housekeeping quick to respond. However our room was very stuffy and made for a not very comfortable night sleep. This was down it not being possible to open the window. The room had air conditioning but not very effective and quite noisy. Considering this stay was mid February I would imagine Summer could be a particularly uncomfortable time to stay. Otherwise a very nice hotel and pleasant stay. February 25, 2013
Rated 5.0 out of 5.0 by Continually the best I have stayed many times at the Crowne Plaza and am continually impressed by the service and the staff. Little things make a difference. I will be back. February 25, 2013
Rated 4.0 out of 5.0 by Excellent bed and pillows in particular. Excellent bed and pillows in particular. Friendly and helpful staff. My daughter left her handbag in the bar and it was returned to her the next morning with nothing missing. The only negatives would be that the breakfast and plates (in spite of a warning that plates were hot) were not hot and there was only one member of staff running back and forth to the kitchen to top up the dishes. A most pleasant stay and we will be returning. February 21, 2013
Rated 5.0 out of 5.0 by Excellent Hotel! My boyfriend and I stayed at the Crown Plaza Glasgow for 1 night and can't wait to go back. We booked it as we were going to a concert at the SECC and it was also Valentines night. We booked a 1 KING BED STANDARD, Advance Saver Rate With Breakfast and when we checked in we were upgraded to a suite on the 14th floor, which was beautiful! Separate living room with massive windows and the view was stunning. There is direct access to the SECC through an internal corridor which is great as you don't have to go outside and worry about coats or umbrellas. Room service is available, we got a pizza delivered to our room after the concert, delicious. We didn't go for dinner in the restaurant so can't comment but it looked really nice and will definitely do it next time. The breakfast was delicious! hot buffet with everything required to make a good Scottish breakfast, sausages, slice, bacon, eggs, hash browns, potato scones, haggis, beans and more....also if you prefer continental there was plenty there to choose from. The staff were very friendly and helpful and the place was spotless. Overall we had the perfect stay at this hotel and would highly recommend it to anyone. February 21, 2013
Rated 5.0 out of 5.0 by A great hotel A hotel with high standards and an excellent team . February 21, 2013
Rated 4.0 out of 5.0 by Bedrooms dated Recent refurbishment of Public Areas needs to continue thro' to the bedrooms. These are looking very dull and dated - very 1980's - clean and efficient, but not [now] 4*. Buffet breakfast poor quality sausage,bacon & scambled egg. Bar staff unable to pour [properly] a pint of Irish Stout??! February 19, 2013
Rated 4.0 out of 5.0 by experience room was confortable, service was ok food menu should change day to day February 18, 2013
Rated 1.0 out of 5.0 by Very Disappointing ! I booked this as a 2 for 1 offer but 2 for 1 is not quite what it says when dealing with Crowne Plaza / IC Hotels. You get a price for the night and you would think that that is the price you would pay on a 2 for 1 deal, well, they take some sort of average price and your 2 nightv are based on this. I thought I would be paying £xx.xx but just before I hit the pay button I noticed in the bottom left hand corner of the page a price of £xxx.00 !! As it was a special occasion I just booked it but felt miffed enough to call IC hotels. Well, that was it, take it or leave it and it was only after about 10 minutes of discussion that I suggested that complimentary breakfasts might be a nice gesture, she agreed. We arrived on a very cold night (Jan 18th) ad there was no sign of a porter to help with luggage. The receptionist was very nice, efficient but only confirmed one comp. breakfast. She did give me the second but made it look as if it was her that was doing me a favour. No offer was made to get help with luggage. The suite was clean but needed a refurb and the standard was about 3 star. The bed was very comfortable so top marks for that. Breakfast next morning left a lot to be desired regarding service. This was provided (or not as was mostly the case) by foreign staff. They seemed more interested in chating between themselves than clearing tables or offering tea and coffee. The food quality was very good but let down badly by the staff. The second mornings breakfast was just as bad as the first although again, they were not busy. Although paying handsomely for a suite we were refuse entry to the Club Room. Why ? There was also no recognition, so what's the point of Priority Club ? To be honest we have had better, cleaner rooms in a X x X with better service and a lot less to pay. This used to be a great hotel but maybe the total lack of the sighting of any management is the reason that it is now at the bottom of the league with IC Hotels. If anyone cares to respond try and not make is a computer generated response and please don't say we hope to welcome you back again ! Why should I pay out good money to come back and check out what should have been right this time.................maybe a freebie, but I doubt that ! February 17, 2013
Rated 5.0 out of 5.0 by Comfort and style I would recommend this hotel. Have stayed on three occasions now and each time it gets better. Staff are really helpful and nothing is a problem. Ask and it shall be given seems to be the theme. Hoping to stay again on next visit to Glasgow . Thank you Crowne Plaza Staff. xXx February 15, 2013
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