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Rated 4.2 out of 5 by 425 reviewers.
Rated 5.0 out of 5.0 by Fantastic stay and excellent staff I am a platinum priority club member and stay a minimum of 70 nights per year with iIHC group hotels This is one of my personal favourites Always a pleasure to stay at this hotel From check in to check out staff are excellent and extremely knowledgable and helpful The hotel is currently being refurbished with minimum disruption You would never know that work is on going Excellent location for secc and hydro venues and also for city centre shopping March 9, 2014
Rated 5.0 out of 5.0 by always great As I walk down the corridor from the car park it fells like I am coming home. Not too sure about changes though. The mural has all but been obliterated and the messannine area has been enclosed although am glad to hear a bar will be set up there at busy times. Always sleep well...beds so comfy but far too many cushions...what use are they? Thanks again...always a joy. March 9, 2014
Rated 5.0 out of 5.0 by Good and convenient. A nice hotel which delivered on everything. I would stay here again for any hydro or SECC commitments. Room wasn't as clean as it could have been and having to pay for parking was a little disappointing however. March 7, 2014
Rated 4.0 out of 5.0 by Thank you for restoring my faith in the IHG brand ! Having had a few bad experiences with other IHG hotel brands, I was not expecting much of my stay with the Crowne Plaza in Glasgow. But I have to say the two nights I stayed there were probably the best I've had in comparison to any other hotel I've stayed at ! The rooms were very comfortable and clean, the house keepers were very thorough and brought cookies in every morning. I had a good night's sleep in both nights, and the room temperature was just perfect. The hotel is based on the river clyde and my room had excellent views of it, not to mention the lively atmosphere in the dining/breakfast area...not to mention that quality and diversity of food was spot on ! The negative point I had was the staff at the reception. They seemed a bit busy chatting to each other, and forgot to take me through some of the details of my booking including car parking, breakfast times, or even recognise that I'm a club member. Also, I never received my morning newspaper on both days, and I had to remind them of providing the internet code, which was all included in the price. March 7, 2014
Rated 5.0 out of 5.0 by Great holiday and location Staff and services were 1st class, I would stay here again for sure February 27, 2014
Rated 3.0 out of 5.0 by good value Quick and friendly check in while rushing to get to function suite on time. Room was at the far end of the corridor which meant a quiet room andno banging doors. Quite small room but had everything we needed and was spotlessly clean with thick fluffy towels. Breakfast eas booked with the room and was good value and served until 11.30. Which let us lie in after a late night. February 26, 2014
Rated 4.0 out of 5.0 by M McNeil Hotel and facilities were good however experience marred by staff not acknowledging Priority Club benefits or hotel facilities on offer. Some noise from other guests during night. Breakfast good and pool excellent. February 26, 2014
Rated 5.0 out of 5.0 by Great stay once again Another lovely stay in he Crowne Plaza while we were exhibiting at the wedding show in the SECC. Rooms very comfortable, food really good. Staff are a credit to the hotel. Special congrats to Gary who has been promoted to restaurant manager.! I'll be back!!!! February 26, 2014
Rated 5.0 out of 5.0 Crowne Plaza Glasgow Well appointed room, very comfortable Very helpful staff, fast and efficient service in providing help. Great restaurant, bit noisy at night with a heavy bass thump which was a bit annoying, but excellent food. Non-slip bath mats on request, would have been better if was already stored in the room - a small point. Overall a very relaxing visit February 26, 2014
Rated 3.0 out of 5.0 by Flooded bathroom The bathroom and bedroom and lounge were a good size and the view from the corner suite were good, all rooms urgently require upgrading . I was woken up @ 7am with a flooded bathroom floor from a leak from the pipe under the sink, I cleaned up the water and used champagne bucket to catch leek. At breakfast we went to reception and informed them of problem, they seemed uninterested in the fact,. But did say they would send someone up when we were having breakfast. We checked out of the room around 11.30 and at that point no one had been to repair the leek and clean up. We were on the 10th floor and there was only 1lift working . It was a busy morning and after waiting 10 min for lift we decided to walk down the stairs . Not what you would expect from a top Glasgow hotel. We are planing another trip to the hydro in May with our children but will have to think very carefully before using the crowne plaza . W February 25, 2014
Rated 5.0 out of 5.0 by Met our needs perfectly My sister and I stayed for 1 night for a gig at the Hydro. The room was a great size and clean. The staff were very helpful. The location of the crowne plaza is perfect if staying in Glasgow for a gig at the SECC or Hydro, and is close to the centre. No complaints! February 25, 2014
Rated 5.0 out of 5.0 by convenient stay This was a well-located hotel for the West end in Glasgow. very busy but efficient handling in the hotel. Late bar a bonus. February 25, 2014
Rated 5.0 out of 5.0 by Great hotel with great service and fantastic location Fantastic location and fantastic facilities, brought along 5 teenagers to go to gig - they were extremely happy! February 25, 2014
Rated 5.0 out of 5.0 by Lovely place Brilliant location, rooms very nice, comfortable had a great sleep, staff are very nice and helpful February 24, 2014
Rated 4.0 out of 5.0 by Had a good stay, Very convenient Hotel is in a very convenient location for me and I enjoy using the facilities. February 17, 2014
Rated 5.0 out of 5.0 by Great Hotel Refit Visit this hotel on a regular basis for leisure breaks. Close to the city, and a pleasant place to stay. All staff are pleasant and go about their duties in a professional manor. Special thanks to Frank in the clubroom and David in the Quarter Deck Bar. Give it a try. February 14, 2014
Rated 5.0 out of 5.0 by Stay for Strictly We had an enjoyable stay and ideal location for The Hydro and SECC. Had a bit of a wait checking in as Hotel was very busy on day we were there. Staff all very friendly though and extremely helpful. February 5, 2014
Rated 4.0 out of 5.0 by Super King Size bed fantastic - could have slept 4 in it !!! Very clean and comfortable with good facilities and air/con was working this time which made all the difference as one can't open the windows !!! Would recommend this hotel. February 4, 2014
Rated 3.0 out of 5.0 by Room showing its age though bed was extremely comfortable. First impressions following a lengthy lapse since my previous stay was I am afraid to say not very encouraging as compared to other Crowne Plaza hotels throughout the Middle East and Far East. Two weeks ago spent a fortnight at Crowne Plaza Bahrain and it continues to keep abreast of current trends in similar vein to plush Intercontinental Hotels in Singapore, Hong Kong and China where I have spent a lot of time recently. I was not impressed by the incongruous light 'wedges' hanging in the main atrium, and are both unimaginative and 'threatening' in a relatively confined space whilst the once marvellous 'Clydeside' mural is sadly no longer a focal issue. Furthermore, I also noticed that the ship model at the entrance has disappeared. February 4, 2014
Rated 3.0 out of 5.0 by Nice The location is very convinient for me. Its also easy to get around if you don't have a car. February 4, 2014
Rated 5.0 out of 5.0 by Great visit An excellent stay , high level of service and comfort Thank you to all staff February 1, 2014
Rated 4.0 out of 5.0 by Comfirtable and Relaxing I enjoyed my last stay and enjoyed using the facilities. January 27, 2014
Rated 3.0 out of 5.0 by Crowned plaza glasgow Hotel fine, parking ok and reception worked quick and guided me to my room. Decided to eat In the bar area which was a mistake, staff pre occupied and ordered food and waited almost an hour for a burger. Person sat next to me received his food in 10 minutes, yet bar staff had no recollection of my order and only when I asked for a manager did one of them take go to the kitchen and returned 15 minutes later. For anyone on their own I suggest that you try the restaurant as it's probably quicker. January 26, 2014
Rated 5.0 out of 5.0 Recent stay I've stayed three different occasions over the last couple of months. The hotel is excellent, staff very friendly and housekeeping and standard of rooms top class. Of course there usually is a negative here or there and no exception here. Wifi signal isn't strong escpeilly in the rooms. I had gluten free bread and sausages for breakfast which is excellent to have it on the menu but very frustrated when I couldn't get a gluten free option through room service. I ended up with soup which got served with normal bread and ended up sick after eating the soup only. The above doesn't stop me giving the hotel top marks as it is an excellent stay but just need a couple of small things improving. January 26, 2014
Rated 4.0 out of 5.0 by Great stay ruined by poor dining service I was delighted with my double room when I stayed last week - it was lovely, clean and well-decorated. Staff at reception were very helpful as were most of the waiting staff but having been sat at a table by one of the waitresses, served my glass of wine and awaiting someone to take my food order, the manageress stomped up to me and asked if I'd just sat there myself. I replied that a waitress had shown me to the table and she replied, " Its a VIP table, I have it reserved and you need to move." Although I moved to another table, I felt upset and second class. The service was quite slow and I didn't feel like the staff were that bothered about my experience. Thankfully the food was lovely but I didn't have a dessert as no-one came to take my order for such a long time I got fed up waiting and decided to leave. January 25, 2014
Rated 5.0 out of 5.0 by Overall very good Excellent except a couple of point's. One or two of the reception staff could be more friendly. The toaster was useless and filled the restaurant with the smell of burnt toast and the bacon was hard on a two of the four times I had breakfast. Evening meals were very good. Steak was perfect. Also I would expect the internet to be free like most other hotels I visit. January 25, 2014
Rated 2.0 out of 5.0 by Total mix up We stayed for one night in January 2014. On booking we were not informed of building work going on in reception/bar area. There was certainly no 'ambient' atmosphere on booking in due to the extensive drilling/hammering. Booking had been mixed up so adjoining rooms were not given #as had been requested#, and we had one less bed than required. Another bed eventually arrived 4 hours after checking in. One adult ended up having to sleep in a toddler bed! Dinner booking was mixed up by reception staff and dinner booked at 5.30 pm #with 3 kids# was not actually finished until 7.30 pm. This was supposed to be a relaxing stay with family and it was a complete shambles from the minute we arrived. We did receive some compensation from the hotel for the problems we encountered but due to the extensive nature of the issues we had, I would not recommend this hotel to others. January 21, 2014
Rated 4.0 out of 5.0 by Great Hotel, if you dont need to get through to reception Stayed at this hotel for many weeks with work now and quality of rooms and food is excellent. Fantastic staff In the club lounge and overall staff throughout is great. My only 2 consistent moans about this hotel are 1. Every day I return back to the hotel the cleaner NEVER once has replaced or left me another breakfast room service order slip and every day I have to call house keeping to complain and request another to be delivered so I can order breakfast to my room. 2. You can NEVER get hold of reception on the phone from your room between 5 and 9.... constantly just rings out which a pain when something is wrong, and often when im checking in the phone on reception is just constantly ringing, I appreciate the priority is to chdck people In but surely a better system is needed here, I dont see the same issue in any other hotel I stay in (I am staying in hotels at least 6 months a year with work and it seems this issue only happens here..... ) Apart from the 2 above petty moans I wouls highly recommend this hotel. January 20, 2014
Rated 3.0 out of 5.0 by Disappointing There was no notification that the building was going through a large refurbishment. The room I was allocated was noisy and rather shabby with a brown stains on the bathroom ceiling and wallpaper coming away from the wall. Moved to another room for second night, room much better. I believed Crowne Plaza was of a better standard then this hotel gave. It is unlikely i will stay at this hotel again nor will I advise colleagues to stay here despite being a Priority Club Member. January 20, 2014
Rated 4.0 out of 5.0 by Family weekend Wonderful weekend with my family to go to a show at the hydro. Our two family rooms were lovely. The children enjoyed going to the pool before breakfast. Only downside was that due to the refurbishments, the temporary bar area lacked atmosphere and we waited over half an hour on a table for breakfast. The staff however were very courteous and did as much as they could to help. Perhaps having drinks readily available while waiting on a table would ease this. January 18, 2014
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