Rated 4.2 out of 5 by 275
Rated 4.0 out of 5.0 Maureen in the Quartermaster Bar was the star of our visit.
Have stayed at this hotel on business. I like its location and the quality of the rooms. We had dinner in Glasgow and headed back to the hotel for drinks. We were served by Maureen who was the most kind and genuine person I have met working in a hotel for a long time. I hope the hotel management read this review and reward her for her excellent customer service.
June 14, 2013
Rated 4.0 out of 5.0 by SusieQC Great hotel and view
I stayed in this hotel on a Saturday before going to the Ideal Home Show at the SECC on the Sunday. Great location on the riverside right next to the SECC, nice hotel, good breakfast the only comment I would give is that our room was on the 16th floor, great views but very warm during the night even with the aircon on.
June 11, 2013
Rated 4.0 out of 5.0 by GauchoScot Overall a very pleasant stay.
My wife and I had a 4 night stay at the Crowne Plaza at the end of May.
As a Platinum member we were upgraded to the Executive floor which afforded lounge access. The room on the 15th floor had a great view and was perfectly adequate for our needs. The lounge staff were very pro-active during our visits and although the breakfast selection wasn't great it was perfectly acceptable considering it was complimentary.
The desk staff I noticed were all female which surprised me a bit and carried out their duties to a good standard. Only negative was I wasn't told when asked at check-in if I would like a newspaper in the morning that I would end up paying for it. I only found that out when I asked to see my bill the night before checking out.
The hotel is in a great position overlooking the river and has easy access into the centre or for taking the train to Loch Lomond.
June 6, 2013
Rated 4.0 out of 5.0 by Neil57 Not so Indulgent Package !
Booking in was busy and noisy due to a coach party arriving at the same time, difficult to hear receptionist but got the jist.
Room on 3rd floor spacious - 2 double beds - daughter felt special, usually gets a sofa bed!
Lovely thick towels big enough to wrap an elephant in, but only one mini shower gel, lotion and soap between the three of us.
Alas wife sadly did not feel so special - bottle of champagne turned out to be a half bottle which was left out on the desk area.
It would have been nicer if it had been placed in mini-bar to cool.
After a hearty breakfast which was hot and chef kept topping goods up I did not feel special as I was asked to pay for my nights parking and my complimentary newspaper which I ordered turned out to be the ones in a box at reception, hey-ho.
All in all a comfortable stay but more of a half indulgent package in places.
May 31, 2013
Rated 2.0 out of 5.0 by reviewer3211 Not at all as expected
The first contact I had with the hotel was when I called up the day before my arrival, to say I wouldn't be arriving until about 11pm. Receptionist was friendly enough and told me this wouldn't be a problem. When we were driving to the hotel on the day of our arrival, about about 11pm, we were stuck in a queue outside the secc, for 45 minutes! I was totally disappointed and surprised that there is no other access to the hotel. When we told the receptionist about this, he was totally uninterested and rather rude, and told us that it would be empty soon, as if it was our fault for arriving at that time, when we were unaware of this problem. Well that wasn't good enough for us, we had just been sitting there, after a long day. Why wasn't I warned about this when I called the day before? We could've planned around it. And why hasn't another road been planed. Looking at a map, there is space around the back of the hotel, by the carpark, can't they make a road there? We can't be there only people with this issue.
When we got to the room, it was fine, however the wallpaper was coming away in the bathroom, and the aircon was so loud it kept me awake half the night! Also, the general cleanliness of the hotel wasn't great in communal areas.
The next morning, Nicole on reception was very nice and very helpful, nothing bad to say about her. However the staff at the breakfast station were quite rude, when they couldn't find our name on the breakfast sheet - even though we booked breakfast with the room, months ago. She asked if we arrived late last night, in an accusing tone, as if we shouldn't.
Breakfast was good though, good varied choice.
The receptionist upon checkout was very blunt, no smile or good wishes which you would expect from a hotel. She looked as if she would've rather been anywhere else.
Overall, I will not be going back to this hotel, and would not recommend it.
May 31, 2013
Rated 4.0 out of 5.0 by mandbottawa Nice room, great breakfast!
Room was very nice with comfortable bed and great view. The breakfast buffet was excellent, with lots of choices including fresh fruit, three types of smoked fish and haggis!
May 26, 2013
Rated 5.0 out of 5.0 by Lola21 Great Birthday Treat
We were attending a concert and decided to add an overnight stay. I didn't realise the hotel had a walkway to the SECC so this was a surprise and a good one!
Would definitely recommend if you are at a concert as it just made the whole experience better. No queue leaving after the concert just a relaxing walk back to hotel, really good experience.
We also had our dinner and breakfast which was of good quality.
We didn't have time to use the pool facilities but next stay we will.
May 24, 2013
Rated 4.0 out of 5.0 by MaryB65 Excellent staff, especialy in restaurant
I had an overnight stay here to have an early start to attend
a Businesswomerns Conference.in the Hotel
I booked on Net. Very easy. No hassle.
The room was spacious with all needs taken care of.
I had dinner on my own in restaurant and staff were attentive, which was good but i took the Carvery buffet which was not priced on its menu. For three courses it was not cheap at £23.but on up side had a really good selection of salad stuff, hot courses and desserts.
However they have a "Special Meal for Two with wine for £29
which seemed very popular with the many couples there.
Good views of the River Clyde from restaurant. Ample parking.
May 15, 2013
Rated 4.0 out of 5.0 by Laurab Experience
Staff in club lounge were excellent.
Room service very poor - baked potatoe was stone cold in the middle!.
May 14, 2013
Rated 5.0 out of 5.0 by Clarky2013 Great value, good location
Great value room. Huge, comfy bed! Great breakfast in the morning!
May 12, 2013
Rated 4.0 out of 5.0 by crowie Lovely hotel only negative room too hot
Gd lcation nice staff good breakfast all in all gd hotel.
Only negatives having to pay for the parking bit tight. And room temperature unable to lower, was boiling.
Otherwise lovely stay
Little bit of walk or taxi into city centre
May 12, 2013
Rated 3.0 out of 5.0 by Rover1983 Good experience but let down by a minority of staff
Overall this hotel was good; good room, restaurant and gym facilities all better than expected. The overall experience was tarnished somewhat by bad customer service on two separate occasions; an employee in the leisure club was abrupt and rude to is. The employee that checked us out rushed us out the door, was rude and didn't ask how our stay was. This put us off returning, which was such a shame .
The hotel is also extremely humid, as was our room, so maybe this can be looked at being improved.
May 11, 2013
Rated 1.0 out of 5.0 by DisappointedMontrose Suite at the Crowne Plaza Glasgow
Very unimpressed far off the mark with value for money. Room, in fact the whole hotel is worn and dirty. The staff inexperienced and over stretched
Would never recommend nor return
May 11, 2013
Rated 5.0 out of 5.0 by EAkpan Fabulous Stay
Great room, service, food and the value for money was on point
May 11, 2013
Rated 4.0 out of 5.0 by Dolly582 Enjoyable Stay
Stayed 1 night and we will definitely return, staff were all very good, rooms were lovely and buffett breakfast was one of the best.
May 10, 2013
Rated 3.0 out of 5.0 by John19 Single beds disaster!!
I booked a standard room through the hotel app but unfortunately it doesn't state you could end up with single twin beds instead of an as expected double bed.
So we arrived early for check in at the hotel and staff were happy to check us in early however during this process we were told we were getting a room with 2 single beds instead of a double bed this was because we only booked a standard room and doesn't guarantee a double bed. Well we asked to get it changed but were told they had no room left hotel was fully booked.
This is twice now we have had room trouble out of 5 stays at this hotel.
Ok we accepted that we couldn't do anything about the room so went upstairs determined it wouldn't ruin our stay after was told could put beds together.
We got in the room tried to put beds together but it didn't work as unit in middle is fixed!! We moved 1 bed to find carpet filthy (will post a photo on this review later)
On top of that the fridge wasn't working and couldn't be fixed by maintenance so we asked for a room change as we were not happy at all. The staff kindly found a room for us to swap into (still single beds) but fridge worked and this was important for our drink to stay cold :)
Having stayed here 5 times we were very shocked at breakfast to find the cooked food to be of a low standard compared to normally high standard.
All in all we would return but make sure we call hotel rather than book using any app's to guarantee our double bed.
May 10, 2013
Rated 5.0 out of 5.0 by Angelina Clean, modern, spacious room
We stayed in the family room, it was perfect. Very comfortable bed, cosy and warm, had a great sleep.
May 9, 2013
Rated 5.0 out of 5.0 by BILLY9 JEWEL IN THE "CROWNE PLAZA"
FANTASTIC HOTEL , EXCELLENT EXPERIENCE , STAFF WERE VERY HELPFUL , THE ROOM WAS TOP NOTCH WITH A FANTASTIC VIEW OF THE ARMADILLO , THE SECC , THE HYDRO , AND THE RIVER CLYDE , ANYONE'S EXPERIENCE OF GLASGOW WOULD BE ENHANCED WITH A STAY AT THE CROWNE PLAZA.
May 7, 2013
Rated 3.0 out of 5.0 by janec issue of value for money
I stayed at your location because of a conference I was attending. I had been impressed with the catering the year before. I was disappointed with the choice and selection of food provided on the day of the conference, and I did not feel that the wait staff were very prompt in the restaurant and bar area. I would have preferred also another option rather than the self-serve breakfast, but was not made aware this was possible.
May 6, 2013
Rated 5.0 out of 5.0 by Pippin Club level room
Had a one night stay in a club level room The bedroom was lovely and had a huge bed We had a great view from the 15th floor We enjoyed the wine beer and snacks in the Club Room Kevin the staff member was charming We had a great breakfast in the restaurant in the hotel in the morning We could have had a breakfast in the club room but preferred a cooked one We then had a nice swim in the pool before leaving for home We will be back .
May 4, 2013
Rated 5.0 out of 5.0 by maybes Comfy / Friendly
Often had a drink after a show but stayed over this time. That's it from now on I'll always stay ! Great hotel.
May 3, 2013
Rated 4.0 out of 5.0 by roger8 quality at the right price
nice hotel, with excellent amenities at a cheap rate. Service in the restaurant in the evening was not that good though.
May 2, 2013
Rated 5.0 out of 5.0 by Margaret184 Beautiful Room
As usual staying at this hotel is a pleasure. Everything is comfortable, staff helpful and facilities good. Especially like the link to the SECC - great if you are dressed up and the weather is foul. My grandchildren stayed with me this time and 9 year old's reaction when he saw the bedroom was 'awesome'! Praise indeed.
Thank you again,.
April 28, 2013
Rated 5.0 out of 5.0 by paula66 Fantastic Again
Book Again this year for my dads Christmas , A show at the secc and an over night stay , they loved it room was lovely and very clean , food wonderful , will deffo do it for him again next year , thank you crowne plaza , and a massive thank you to Jackie on the frony desk for all your help you where great .
April 28, 2013
Rated 5.0 out of 5.0 by FG11 Service and facilities
Fantastic Weekend, Staff friendly and efficient, Easy access from SECC. Leisure facilities brilliant.
April 27, 2013
Rated 5.0 out of 5.0 by Roughground All round good experience
I booked for a party of 8 for two nights and found everything satisfactory apart from one occasion when it was difficult to get through to room service..
We had a meal (and the discount coupon was appreciated) on the first night and the food quality was excellent.
Very good breakfast choice. Room very comfortable. It was worth having the upgrade. Special thanks to room cleaning lady who complied with request to service room while my brother in law had breakfast.
Have stayed at a USA Crowne Plaza and found the same quality.
April 27, 2013
Rated 3.0 out of 5.0 by egdj dinosaurs
Great location for our show at the SECC.
We had taken the grand children to walking with dinosaurs which was just next door.We had a suite which was ideal accommodation and used room service for supper which again was ideal.
Room was not ready on arrival. I was quite chilled about it and reception made ammends by giving us access to club lounge advising someone would come for us in 30mins.
After an hour they had let themselves down and I phoned them from club lounge.They let themselves down a second time by telling me concierge couldnt find us in the very small lounge. They let themselves down a third time by seeming completely indifferent to their failure.
My view is that a great hotel in a great location with some real profesional staff let down by some who are not quite the polished article yet.
Neverless I would still reccomend
April 26, 2013
Rated 5.0 out of 5.0 by HighlandGrandparents Good size family room
Took grandkids to SECC. Stayed two nights and enjoyed every minute. Menus good for adults and kids. Staff very friendly and helpful to us all. Thanks for an enjoyable stay, hope to see you soon.
April 25, 2013
Rated 5.0 out of 5.0 by aggi Spacious, clean and lovely staff
This was my first time at the Crowneplaza but will not be my last. What a discovered I can't see myself staying anywhere else now when visiting Glasgow. The staff is the thing that stands out the most it has been a long time since I have experienced such a welcome and service. Well done The rooms were very spacious and spotless The breakfast outstanding great value The manager runs an excellant hotel.
April 25, 2013
Rated 4.0 out of 5.0 by Mackie76 Enjoyable stay, great breakfast
The room was clean, spacious and comfortable. The breakfast was excellent as well. We also used the leisure facilities which we found to be clean and well maintained. However a couple of points!! We had a maintenance man request entry to our room to change a light bulb in the morning while we (2 adults, 2 kids) were all trying to get ready. He was quite insistent on getting in, felt it could have waited till we checked out or been down before we arrived as we were only there one night. We reluctantly let him in but felt very uncomfortable as we were not long up. Wifi was confusing, no information in room as to charges etc. Only booked 1 hour as felt rates were very expensive then did not have to pay on check out for it after all??
April 24, 2013