Rated 4.1 out of 5 by 87
Rated 5.0 out of 5.0 by Jones7a Renovation is awesome! (and it is still in progress)
My wife and i stayed here 1 night celebrating a birthday. The hotel is renovation is amazing, this is definitely a nice Crowne Plaza. We had desert at the bar and a couple of great french press coffees. The rooms are super nice with modern finishes. The bed linens were brand new, mattress was great! All in all it was a 5 star short trip for us. We will be back for sure and I highly recommend to others!
Oh, Platinum benefits: was given free voucher for breakfast buffet.
November 20, 2013
Rated 5.0 out of 5.0 by Bruceinsc Great Hotel
Great location. Friendly staff. Delicious breakfast with very friendly servers. Adequate fitness facility. Warm indoor pool. Nice room. Recommend the 6th floor with access limited only to guest staying on the 6th floor.
November 18, 2013
Rated 4.0 out of 5.0 by DMitc57 Staff was outstanding
Stayed at this property as part of Furman Homecoming activities. Our group held a party in one of the meeting rooms. Can't say enough about how great ALL the staff members were from the front desk to the crew that worked our party.
While the renovation of the property is not quite complete, the enthusiasm of the staff suggests this property will be a top hotel in the GSP market!
November 14, 2013
Rated 5.0 out of 5.0 by lady66 overall Excellent experience with very friendly service
Due to the fact this hotel is undergoing renovation and the atmosphere was not quite excellent , I rated good. One day housekeeping failed to leave amenities wich resulted in a good! However when this was called to the staff's attention it was quickly, efficiently resolved with apologies and friendliness.
Next time we are in Greeneville....This will certainly be our choice, easy access to downtown and other sights. Thank you to all!
November 6, 2013
Rated 5.0 out of 5.0 by Darlar Wonderful Experience!
We stayed at the Crowne Plaza before and after our son's wedding October 26. It was a pleasant experience, and the renovations are truly remarkable. The rooms were exceptional, and the transformation of the bar area was magically finished by the night before the reception. The service at the Crowne Plaza was the best, and we found any request answered immediately. We especially commend Cynthia at the front desk. She is the one every hotel would want in that position--very friendly, kind, and caring! And, yes, the beds were exceptional.
November 3, 2013
Rated 3.0 out of 5.0 by Davidsc Noisy Remodeling
Entire lobby area was off limits due to construction. Drilling noise was heard up until 5PM. Room was fine after the drilling stopped but the entire lobby shut down was a little disappointing.
October 16, 2013
Rated 4.0 out of 5.0 by PSPrincess Newly Remodeled Room
Scores for the hotel's Atmosphere and Ambiance as well as value would have been better had there not be major construction. We stayed in a newly renovated room and it was very comfortable. The desk chair was terrific. Loved all the unique amenities for guests including shoe cloth, aroma therapy for the room, body gel for the shower, etc. And real glasses and coffee cups!!! Would like to return when pool is filled and lobby is finished.
October 15, 2013
Rated 2.0 out of 5.0 by j442 Construction
I was very disappointed that I was not informed of the renovations to the lobby and pool. I selected your location so I could use the pool as part of a shoulder surgery recovery program.
October 14, 2013
Rated 4.0 out of 5.0 by donniss Clean and Comfortable
This appears to be a beautiful hotel. I was there during the renovation unfortunately and was very disappointed to find the pool closed for at least two of the evenings. Everyone made us feel welcome and the beds are great.
October 14, 2013
Rated 4.0 out of 5.0 by Heidelbert Great room but constuction is ongoing
The rooms are great but the lobby is still under construction.
October 13, 2013
Rated 3.0 out of 5.0 by Matt9291 It was just okay
The best thing about it would have to be the room service and the staff involved in that. They were wonderful. The bed was comfortable and the bathroom was nice. However, the wallpaper was peeling and out of date. There were no modern amenities like a refrigerator and microwave and The air conditioner worked but was extremely noisy. The hotel was under construction so there was no ambience. If there weren't other people in the hallways I would have thought it was closed or abandoned. The rooms could use a refurnishing. The construction was noisy from about 11am-6pm every day. I know that that cannot be helped but I think we should have been given a discount rate. I stayed three nights and four days and it was just okay. I will not be staying there again. I can get much better quality for the same price.
September 26, 2013
Rated 4.0 out of 5.0 by port very nice hotel with friendly staff
This is a comfortable hotel with attentive staff and southern charm.
September 25, 2013
Rated 2.0 out of 5.0 by room612 Under Renovations
My stay at your Hotel turn out to be not a good one. There's was nothing wrong with the room. The renovations that was going on doing my stay interfered with my family enjoying all the amenities that came with the plaza. We couldn't utilize the bar because of the renovations and we had one upset three year old because we had told him that he would be able to get in the pool because the olace we were staying at had an inside pool, but we couldn't use that either because of the renovations.
If a Hotel is under renovations and is not offering some of the amennties that it has then the Hotel should make sure that when a consumer rent a room, online or in person what will not be offered if they are under renovations. There was nowhere on the web site did I see that Crown Plaza was under renovations. Had I seen this, i would have booked another place that had the amenities that I that I was getting at this one.
September 4, 2013
Rated 5.0 out of 5.0 by Heidelbert Great room but site is under constuction
The room was great but the lobby is under going renovations. You are greeted to tall black plastic sheets masking the lobby and path to the elevators.
August 31, 2013
Rated 2.0 out of 5.0 by DavisG rarely review, but this one was too bad
After 13 years of 100+ nights per year in hotels I have maybe a dozen reviews out there. I only review if outstandingly good, or outstandingly bad. By coincidence, I have posted twice today, both for Crowne Plazas. The Crown Plaza in downtown DC was outstandingly good last week. This one was outstandingly bad last week. When I checked into my room neither the entranceway light nor the bathroom light worked. Under the assumption that it would be faster to change rooms than to get the lights fixed, they moved me to another room. The vent cover in the bathroom was laying on the floor. Cleanliness was so-so - not bad, but definitely not good. Staff did a decent job of dealing with issues, but this is not a discount motel. There should not be issues.
August 26, 2013
Rated 3.0 out of 5.0 by OSHA101 continental breakfast
The room was nice and the lobby area is going to look great when done. The construction in the lobby did not bother me. The breakfast was not what I expected I thought the coupon I was getting was for a full breakfast when all I got was a cheap version of a continental breakfast, and to be honest the price I would have to had to pay was to much. I could have gone to McDonalds and got more and a better breakfast for the price. Other than that the room was nice.
August 23, 2013
Rated 5.0 out of 5.0 by NitaB68 Great Bed - great staff!!
Enjoyed the stay and the hotel. It was very nice and the hotel staff was exceptional. The room was nice for the most part. I loved the bed so very comfortable though there were a few problems in the bathroom. The commode would not fill properly so therefore it would not flush properly. Also one of the tile "soap holders" broke off the wall in the shower/bath. I understood there was constitution going on and that was ok, the problem was how early it started and how loud it was and the close proximity to my room. Overall it was a great trip and I would stay with your hotel again.
August 21, 2013
Rated 3.0 out of 5.0 by VasuT Review of the hotel during mystay last week
The property gets a lower grade than most of your Crown Plaza hotels. This may partly be due to on going construction on the lobby floor, and aslo I believe some of the hotel room floors were also being renovated.
The renovations on my fifth floor were completed, but it appeared the punch list items were not completed. There appeared to be minor unfinished items around the plumbing in the bathroom.
Alsao when I made reservations on IHG website, the breakfast was included in the room rate. However I was charged for my breakfast room service.
August 12, 2013
Rated 2.0 out of 5.0 by Jackie027 Not what I expect from a Crowne
Hair in bathtub
Soapdish broken off (missing from shower)
Noisy air conditioner (louder than TV)
Bed adequate, but not very comfortable
August 4, 2013
Rated 2.0 out of 5.0 by Maryland07 Not happy
My family and I traveled from Maryland to Greenville, SC and stayed at Crowne Plaza because of a family reunion that was planned at the hotel. The front desk staff was very friendly and nice and the rooms appeared to be clean however I was not pleased with my 3 day stay. During check in I was discovered that due to the hotel being under renovations the pool, gym and breakfast buffet was not available. I chose not to go to another location because this was were majority of my family stayed during our family reunion and I had driven all day and was ready to relax. After moving my things into my room I was too exhausted to try and search for another hotel. I guess to accommodate for the breakfast buffet not being available, we were given 2 free breakfast vouchers for each day but there were 4 people in my room. Those vouchers ended up being for more of a continental breakfast which was disappointing because the vouchers read "complimentary full breakfast." I could not believe that the hotel actually considered the food that was available was a full breakfast. It was more like a continental breakfast(juice, milk, cereal, pastries, yogurt) in my opinion. The hotels that I have ever stayed continental breakfast is free. We ordered a couple of things from a menu provided by the waitress but it took about 20 minutes to get a bowl of grits. When we asked the waitress what was the wait she told us the grits had to be cooked. I also experienced an AC problem in my room. Because of this inconvenience we ended up moving to another room which involved packing up 3 kids to relocate to another room. I also experienced a mildew smell in both rooms never did figure out where the smell was coming from but it seemed worse in the second room but it was just too much to keep moving luggage around. I felt our stay was overall not that good for my family and I. I have never stayed at Crowne Plaza but I have stayed at other IHG line of hotels. I tried to keep positive about my stay because I was excited to connect with my out of town family but I became really disappointed when the air went out and with the smell in the rooms. It is not easy traveling with children and having to deal with hotel issues. This is my first bad experience with this line of hotels and I truly hope in the future that I never experience that much inconvenience again.
July 29, 2013
Rated 4.0 out of 5.0 by Mayhayyun Service was exemplary.
Wonderful hotel with great staff that have smiles along with personality and professionalism. Reson for the "good" rating on atmosphere and ambiance is due to the construction going on. Being mindful that there was no disrupted sleep or loud noises that hampered our stay in any way. I would've liked to have had access to the pool. But under the circumstances with the multi-million dollar upgrade that is under way, it's 100% understandable. The fact the hotel is spotless and the rooms above average and extremely clean,out weighs the slight inconvenience of the construction.
July 18, 2013
Rated 5.0 out of 5.0 by Stumpee Room very clean and the service great
Excessible to food, gas, and shopping. Very easy to find.
July 16, 2013
Rated 5.0 out of 5.0 by JimmyK57 Great Service
The staff was just awesome and was very helpful from check in to check out.
July 3, 2013
Rated 5.0 out of 5.0 by Suzanne1111 This is it!! The only place to stay while visiting Greenville!!
From the time you approach the front desk and greeted by the very friendly, courteous staff, (especially Crystal!) you journey to comfort and a fantastic stay begins!
The rooms are very clean and without wear and tear. Bed is very comfortable, very clean bathrooms, plenty of clean fresh towels and very nice accommodations to rest and relax in.
As a single woman traveling alone, I feel very safe here from the time I pull into the parking lot.
Having Ruth Chris Stake House on the property is another big added plus!
I felt like I was staying at a resort!
July 2, 2013
Rated 5.0 out of 5.0 by Suzanne1111 Fantastic Stay!!
This is the best IHG hotel that I have stayed in!!
Fantastic service, especially from the front desk service person, named Crystal. She was super friendly, very professional and greeted me like I was the Queen!
The hotel was spotless, the rooms could not be better and more then worth the cost of my stay.
I highly recommend this IHG and will to all of my business associates!!
June 28, 2013
Rated 3.0 out of 5.0 by Roelle Great Service
The staff was outstandingly helpful during our 3-day stay.
June 27, 2013
Rated 5.0 out of 5.0 by TLF99 Great Service
I had a great stay at the Crown Plaza. The food was good and the rooms were nice. The one thing that did stand out to me was the friendly staff. They made me feel at home. Cynthia was awsome, she always had a smile on her face.
June 21, 2013
Rated 5.0 out of 5.0 by grumps Excellent service
Friendly, helpful and accommodating. I look forward to my next stay. Grumps.
May 16, 2013
Rated 2.0 out of 5.0 by pepperjack Terrible room maintenance
First night no air conditioning - not able to sleep due to poor air circulation. Reported to desk in morning and was told it would be fixed. When I went to room that evening it was on and room temperature was very low. I set the control up but the unit ran all night without ever shutting off - it was a very loud unit which kept me awake for most of the second night.
Also the night security person was caught in our display room handling merchandise well after we had closed the room for the night. Staff just made excuses for his unprofessional activity. General Manager in the morning said he was already aware of the situation but didn't seem too concerned. He also said they couldn't be responsible for merchandise in our display room as there were some 10 or 11 keys out to people on his and Ruth Chris's staff.
This was my last stay at this hotel.
May 3, 2013
Rated 4.0 out of 5.0 Room was amazing but at a cost
I thought by booking a month early and using the early and save program I would save some money. Quite the opposite, rooms were $50 or more a night cheaper a day before I arrived. I called and spoke to the reservation desk about this and they said sorry you have already been charged and locked in. So, I will never book in advance again. That being said the room, bed and pool were wonderful.
April 20, 2013