Rated 3.8 out of 5 by 172
Rated 5.0 out of 5.0 by Busy Road traveler business traveler
Great place to stay if you are looking for a down town hotel. Great staff, perfect room and good place to diner early or late.
I have stayed here many times and have never been disappointed. Parking is all valet, nice when you on the go, don't need to walk far to be in center city area. Overall a perfect place to stay.
July 6, 2014
Rated 4.0 out of 5.0 by djk1028 great things in small packages
This is a jewel of the old grand hotels. The lobby staff will overwhelm you with enthusiasm and cheer. The lobby is well kept and stately. The rooms are very very small for the most part. Yet, the decor is nice. You are near to most tourist and business concerns in the city, just know that parking is not free and not easy.
Housekeeping staff is wonderful and matches the lobby reception team. Someone is training a very good team of workers.
Now, if you could just improve bar and food service. Food is good, very good but menu is limited and the dining space leaves you wanting. The space is too bright and the staff is to out to lunch. Takes forever to find staff and move the meal forward. My suggestion, go out of the hotel for meals. You will save yourself frustration and money.
July 3, 2014
Rated 5.0 out of 5.0 by Jeremiah06 Great Stay!!
Truly enjoyed staying at this hotel! The staff was great and very accommodating. My flight arrived before the check-in time, and I was able to check in early and make it to the wedding in plenty of time. The front desk personnel (specifically Lewis) and the valet personnel were extremely helpful and added value to the hotel stay.
July 1, 2014
Rated 1.0 out of 5.0 by not leaving a nickname not happy
I had a real bad experience baaaaaaaaaaaaaaaaad baaaaadddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd is that 50 characters!
June 30, 2014
Rated 3.0 out of 5.0 by KCinNYC Great staff, good rooms, poor fitness equipment
I recommend this hotel for its friendly and attentive service and cleanliness. My only criticism is the poor quality fitness equipment: my goal when staying at a hotel is a basic workout on equipment that works. On more than one stay here, I have found treadmills that do not work (e.g. pressing the control keys does nothing even though the machines are plugged in and give an electronic readout). It's also happened with the stationary bike. For a 6am workout, these are not simple fixes that can quickly be attended to by the hotel staff. The eliptical machines are wobbly and do not inspire confidence. I don't expect fancy fitness equipment, just solid, reliable equipment. Only in this department does the hotel fall short.
June 28, 2014
Rated 2.0 out of 5.0 by Steelers88 Small Room with Uncomfortable Bed
Small Room. Uncomfortable and small bed. Tiny bathroom. Difficult Parking.
June 27, 2014
Rated 2.0 out of 5.0 by Hotel Rater Room
The room needs serious attention. I have stayed at several Crown Plaza Hotel. Many of them old but well kept. This one was very disappointing. I hate that I wasted my points to stay here. In fact we were going to stay 4 nights and we moved after 2.
June 26, 2014
Rated 2.0 out of 5.0 by Frequent Traveler1 Extremely Noisy
This was not what I expected at all from a Crowne Plaza. It seems as if they put all their money into the lobby area. When I got to m y room the bathroom had a toilet that was very old and was one that had a lever to flush, similar to what you would see in an airport. Did not expect that at all.
Also my room was right near the elevator, apparently no staff member or manager has ever stayed in those rooms. The elevator bells could be heard as if they were right in my room. I had to check and see if my phone was going off or by chance I accidentally had a family members phone in my belongings. It took me a while to figure out it was the elevator. I would suggest both staff and the management stay in those rooms near the elevator to experience this!
Also the parking situation to load and unload is unacceptable. There is no area to allow vehicles to do that since there were several vehicles sitting in the same area that was supposed to be dedicated to loading and unloading for several hours.
If I return to this area I will not stay at this hotel and I definitely will not recommend it to anyone I know going to the area.
June 26, 2014