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Rated 4.2 out of 5 by 136 reviewers.
Rated 3.0 out of 5.0 by Overall ok Quick check-in, all staff very helpful (bar one), room very clean and comfortable. Main disappointments all involve the downstairs west 5 Brasserie. Firstly, the in-hotel posters advertise the bar is open to 0100 and drinks can be obtained via reception outside these times. On our first night there (Thursday) we arrived back at 0030 to find the bar closed. When we asked if we could get a drink the night receptionist apologised and said no. On the Saturday night we got back at 2330 and the bar was closed again: a west London 4* hotel and no bar. Pretty poor. Also, we had paid for full English breakfasts and on the first morning, once the staff realised my wife was vegetarian and they don't offer cooked veggie alternatives to sausage and bacon, the staff offered to make her an omelette at no extra charge (normally £4 for some reason.) However, the next morning, the chef refused to do this without a charge. Finally, when I book rooms with IHG and use an early-saver rate, my understanding is that the payment is immediate, a fact supported by their cancellation policy. On checking-in, the receptionist confirmed I had prepaid. Today I was surprised to find that the money was only debited the day I checked in. Whilst is clearly my fault for not checking my bank and also not reading the confirmation email correctly, I do feel that if the cancellation policy states that the cost of a stay must be paid at booking, then the money should be taken then. September 9, 2013
Rated 5.0 out of 5.0 by excellent london hotel after staying two nights at the crown plaza i must say how pleased i was with everything the hotel offered.the hotel was very easy to find,straight outside hangar lane tube station.we were greeted by very friendly and professsional reception staff.we had a evening meal and two breakfasts in the the hotel restaurant were the food was excellent.the hotel is ideally situated for easy access to central london and for wembley stadium. August 29, 2013
Rated 5.0 out of 5.0 by Good place to stay Many thanks for a nice 3 day stay good food good clean rooms and the staff are very friendly and helpfull will be staying again please get bigger tv for the rooms only gripe but once again great friendly hotel August 28, 2013
Rated 5.0 out of 5.0 by a decent Crowne Plaza delivered what you expect from this brand; also very clean. August 26, 2013
Rated 5.0 out of 5.0 by great breakfast, friendly staff and excellent transport links Reasonable parking charges for London and convenient location next to tube network, North Circular and A40 make this hotel a good value solution if you have to drive to London. Staff couldn't be more helpful. August 21, 2013
Rated 3.0 out of 5.0 by overnight stay Literally only stayed a night so not much to comment on August 18, 2013
Rated 5.0 out of 5.0 by JGH We enjoyed out stay at Crown Plaza everything was great and it was easy to access Central London and the M1 Motorway which is great for people who do not live in London. The staff were very helpful and the room was good, we only had breakfast but we found the selection very good. We would recommend this hotel to anyone going to London and we hope to stay there on our next visit to the UK. August 6, 2013
Rated 4.0 out of 5.0 by Lovely Stayover We had a lovely spacious comfortable room with ample storage, quietly facing the back of the hotel. Everything was clean and we ensured a good parking spot. Staff both in the breakfast restaurant and at reception were courteous and very helpful. The only downside for me was not having "Marmite" for breakfast. Otherwise everything was nice - the hotel is very well located close to a bus stop and the Hanger Lane tube station. We will definitely stop there again. July 29, 2013
Rated 5.0 out of 5.0 by Friendly helpful staff. Good hotel in a super location with a great atmosphere and the friendliest helpful staff. July 19, 2013
Rated 4.0 out of 5.0 by Comfortable and excellent Room very comfortable with good size, good amenities, very well working AC. good food July 17, 2013
Rated 4.0 out of 5.0 by Comfortable room Good location for access to wembley and hanger lane underground located only across the road. Staff were very knowledgable about the area and incredibly helpful. Room very comfortable and facilities in the room great. Good selection at breakfast and service from staff. Wish we could have stayed longer. July 13, 2013
Rated 4.0 out of 5.0 by Very good service We came to a family party in Ealing and found your hotel the ideal stay, just a short walk. Lovely hotel, one problem is the need for a clear entry from the Hanger Lane area. We found it a bit tricky. July 12, 2013
Rated 5.0 out of 5.0 by lovely and clean thank you so much for the lovely stay we had with you. lovely clean room, only down part which was our mistake was we picked a smoking room as that was the only room left and we dont smoke, mind we were offered that the staff would open the windows and put a machine in to clear the air, and we refused so hey ho who is to blame ha. so the room was a bit pongey!! i think that you shouldn't let people smoke in your rooms now, let them go outside!! i will definatley come back when we are next in london. thanks again July 9, 2013
Rated 4.0 out of 5.0 by TV Channels Terrible choice of TV channels - needs sorting if I am going to continue to use this hotel July 9, 2013
Rated 4.0 out of 5.0 by Much better stay than last time We have stayed here before and it wasn't great but as i was going to Robbie at Wembley Stadium this was the closest hotel i could get. I am pleased to say that this time was much better. Staff were friendly and helpful and check in and check out were very quick, both times staff very friendly. We had a meal in the restaurant (i had pre booked the table as last time we were turned away) and the food was very nice but the menu was a little bit limited, would have liked a bit more choice. The rooms was clean and tidy and the bed was very comfortable and as it was hot outside the air con was great. We were on the side of the hotel facing the main road but we were not bothered by the noise at all. Breakfast was very good, very impressed with the breakfast. It filled me up nicely and i didn't need to eat until tea time! July 8, 2013
Rated 4.0 out of 5.0 by Very good hotel to stay in Nice place stay, comfortable room and great service. June 26, 2013
Rated 5.0 out of 5.0 by Perfect location Perfect location for Wembley and the tube. The staff were extremely friendly and helpful. Rooms spacious and clean. Thanks for a great stay. June 23, 2013
Rated 5.0 out of 5.0 by Love the crown Plaza Cannot fault this hotel in any way the room was clean and modern, no outside noise, bed was very comfortable, and slept like a top. As for the helpfulness of the staff, if i could give them more stars I most certainly would. excellent experience, highly recomend this hotel, for business or pleasure. June 20, 2013
Rated 4.0 out of 5.0 by Comfortable Room We were upgraded so the room was excellent apart from noisy air conditioning. Very quiet when we switched it off. There was no Earl Grey tea at breakfast which was disappointing as it's not exactly unusual - lesser hotels have it!! I would have preferred the breakfast staff to talk to each other a little less loudly and pay a little more attention to the guests. There weren't that many of us. It was convenient and suited our requirements though £25 to leave our car for the day was a bit pricey. June 18, 2013
Rated 5.0 out of 5.0 by Excellent for a London stay We really enjoyed our first stay at this hotel and we will be returning. Access to central London is very quick and easy, short walk to Hanger Lane tube station and then a 20 minute journey. The hotel itself is clean and comfortable, the room we had at the back of the hotel was quiet with the only noise from the odd low flying plane going into Heathrow. Club lounge serves drinks from 6 - 10, it is quite small and the cannapes are nothing to write home about but the extended service of complimentary drinks makes up for this. Breakfast in the morning in the club lounge does not include any hot option, as we have had at other hotels but we managed to find enough to satisfy a Brit. When we checked in we were greeted well and our Priority Club Gold status was recognised, we were led to believe we had been upgraded to a Feature Club Room but when we got to the room we realised we were only in a club room, which was fine as this is what we had paid for but we were slightly disappointed. Having said that we didn't spend too much time in the room. The food in the restuarant was excellent and priced well for London. We didn't park in the hotel car park but on the street at the back of the hotel, as it was a weekend on road parking had no restrictions, it is a safe residential area and our car was fine, there are plenty of spaces too. All in all we really enjoyed our stay and as I said we will return. June 9, 2013
Rated 5.0 out of 5.0 by Possibly the best Crowne Plaza we've stayed in! Just back from a weekend in London staying in 2 rooms with another couple. At the time of booking this hotel was selected purely on price and the fact we'd not tried it before, I have to say we were very very impressed. From the moment we arrived at check in Sam couldn't have done anymore or been any friendlier. In fact every time we saw him throughout the stay he was always smiling and took time to check we were ok, which primarily prompted me to write this review. Room was on 4th floor and really nice, perfectly clean. We ate in the restaurant on Saturday night and the food was superb, prices are reasonable too! only criticism of the entire weekend was the lack of food availability on the Friday night at about 10.30pm, the bar had stopped doing food and the room service menu is really lacking if you don't fancy a sandwich. Overall, we loved this hotel and will definitely be back! June 3, 2013
Rated 2.0 out of 5.0 by Flexibility and hospitality Due to many flight cancellations at Heathrow, I was stuck in London for the whole WE. Hotel prices went through the roof on that banking holiday WE and this hotel was no exception. I reserved at top price on a Saturday morning, checked in around 13:00. I was told I could get my key after 14:00, so I checked my luggage for an hour, waiting to get my key. As my flight was departing later the next day, I asked the desk if I could stay an extra hour beyond the 12:00 checkout time on Sunday. The person turned to ask the desk manager, who told her within my ear's distance: '£20 per extra hour', without even looking at me. As the desk manager turned his back on us, the staff repeated his message to me, as if I hadn't heard it. From my position, feeling stranded in London and having to pay top price for the room, I experienced this attitude as a lack of hospitality, flexibility and empathy. June 1, 2013
Rated 5.0 out of 5.0 by great another lovely stay. good night's sleep, and fresh in the morning. thats all i need to start my day ! May 27, 2013
Rated 3.0 out of 5.0 by Usual good stay but some standards have slipped Everything about the hotel is great - it could be better value for money but ticks most other boxes The only issue was the free of charge hors d'oeuvres . You get them around 6 PM in the Club lounge if you have a club room. They used to be really innovative and provide a good choice it's ham on bread, tomato on bread etc. No imagination. I think the chef has got complacent May 24, 2013
Rated 5.0 out of 5.0 by good stay some maintenance issue again a very short but nice stay at cp ealing. but this time i would like to point out some maintenance issue to the management. the room i was in 309 had a tv problem. the tv turned on and in few seconds it went off. and then the sink plug block broke. and lastly all the sockets in the room didnt work which as a result left my phone out of juice. as it was just a one night stay and since i stay there so often i just slept and went to work next day. but management really need to look into the maintenance issues in the hotel. May 24, 2013
Rated 5.0 out of 5.0 by bellisimo as always a much comfortable stay. only down side now adays is the restaurant food. it the same old. nothing new. nothing exciting. otherwise staff are excellent. the chef should come up with some sort of set menu with mix and match from the restaurant menu and make it a bit more affordable and bring a bit of variety in the same old routine drag May 16, 2013
Rated 4.0 out of 5.0 by Good Hotel, Excellent PC Member recognition Stayed at this hotel and was looked after really well, as a platinum member I got an upgrade to a nicer room (club) and access to the club lounge (rare these days) - this was very impressive as I was staying on a reward night. Rooms very nice, comfortable bed, had a problem with a dirty bath but this was sorted straight away and the house keeping manager was very apologetic. Location is great - not that easy to find the entrance when driving in (little side road near shops) but great location next to tube for going out. On site parking, £5 per night but this was kindly waved (Thank you) Only downside was poor selection of snacks and breakfast in the club lounge compared to other CP but can't complain too much as it was a free upgrade. Staff very helpful and friendly. May 14, 2013
Rated 4.0 out of 5.0 by Another Great Stay *A solid business hotel with excellent staff and nice accommodation *Great complimentary upgrade to a quiet and spacious top floor club room with club access. * A little far from central London, but next to an underground station so easy connection to the city centre * I feel very comfortable returning to the Crowne Plaza London Ealing who really cares about Platinum Priority Club Members April 30, 2013
Rated 5.0 out of 5.0 by Great Crowne Plaza A really outstanding level of customer service - from front desk, maid and bar/restaurant staff - makes this a hotel I will definitely come back to again. Many thanks. April 30, 2013
Rated 5.0 out of 5.0 by Excellent We've used this hotel on quite a few occasions and last stayed on Easter Saturday. We checked in early and our room was ready, we were given a free up-grade to a club room and we are very grateful. Our room was smaller than our usual type BUT the bathroom was so much nicer. Tub and separate shower with lots of fluffy white towels. I would give our usual room 5* too but did appreciate the bathroom. Bed as usual was very comfortable, heating in room adjustable and spotlessly clean throughout. After a long day in town, it was lovely to have a complimentary drink and the following morning a quick breakfast for leaving, it was a shame that the coffee maker wasn't working, but no complaints this was a bonus. Staff as usual were friendly and helpful- cannot fault. Hotel in a brilliant position to explore our Capital and is positioned quite literally on top of Hanger Lane tube station. Despite it's busy location on the gyratory system, the noise was blocked out by very effective triple glazing- will use again later in the year. Well done. As an aside ( and nothing to do with this hotel, I am still waiting for my priority club card to arrive- years now and it would help if bookings/ account were linked to an email address rather than rely on remembering club number) April 29, 2013
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