Rated 4.3 out of 5 by 311
Rated 5.0 out of 5.0 by Redone1 Great Service
Used this Hotel while preparing to Leave the UK for Australia found the whole stay very comfortable.
May 15, 2013
Rated 3.0 out of 5.0 by widget031104 Restaurant Service very Poor
The hotel bedroom was lovely and very comfortable. The swimming pool, although a bit cold was fun for the family and the pool area was good - although no swimming costume spinner/dryer or bag for your costume in the changing room!
We had dinner one night out of two and the waiter service was terrible. We had no attention, had to wait to get our meals and then when we asked about a dessert and to see the menu, the waiter went away and forgot about it (or didn't understand# and we had to get his attention #eventually# 10 minutes later to get the dessert menu we had asked for.
We also had one breakfast out of two nights - even though they tried to charge us for two on the bill #and it had a charge reference, so I wonder who's breakfast we were being charged for??#. However it was taken off the bill immediately. The issue was that when we went down at 08:30 on Sunday there was a queue out the door and we had to wait 20 mins to get into the restaurant. For a hotel of this size and quality, that was totally unacceptable. Then once in, we found there were plenty tables available, although many had dirty plates not cleared away on them. Breakfast was ok, but not as big a choice as other 4 star hotels and we had to queue at all stations #not long, but queue nonetheless and after the wait to get in, this was not ideal#. The clearing away of the tables were done very badly #even the reception staff were helping, but they simply moved the mess from one table to another rather than taking them to the kitchen). The breakfast service was chaotic.
Hotel nice. Facilities nice. Food not bad. Service terrible.
May 10, 2013
Rated 4.0 out of 5.0 by Paul6 Ideal overnight before morning flight.
Very comfortable 4* hotel located relatively close to Heathrow, with good transport connections. Rooms are good size and very comfortable with all modern fascilities. Excellent large car park.
At check in mid afternoon, advised no dinner reservations available until 9pm at the earliest - no problem for us as we had made prior arrangements at a local public house to avoid the extortionate prices charged within the hotel. Perhaps a good idea to advise guests to book dinner in advance, if required, in the welcome e-mail sent a few days before.
May 6, 2013
Rated 5.0 out of 5.0 by Caycay Comfortable bed and great service
We needed a comfortable hotel for the night before a trip and the night afterwards. This hotel was perfect, very convenient to the Heathrow and a lovely place to stay.
May 5, 2013
Rated 2.0 out of 5.0 by datchan leftovers
Until now we have always had pleasent stays at your hotels.
This time we were disappointed with our room.
We detected a funny smell during the night.
On further investigation we discovered the cabinet under the television to contain left over food which once cabinet door had been opened spread its smell through out the room.
Due to the late hour and our tiredness after a long flight,we were too tired to complain at that time,but it completely spoiled the enjoiment of our stay.
The following morning we complained to the manager who was very apologetic which made us feel slightly better.
May 2, 2013
Rated 5.0 out of 5.0 by 1AnnieG One night stay.
Lovely hotel. Rooms are very comfortable and plenty of space. We had to be up for an early flight so didn't have breakfast so can't comment on that but we did eat in the bar in the evening and the food was delicious. This is the second time we have stayed and the food has been to a very high standard. We did park and stay which works out better value than leaving the car at the airport or getting a cab from home. Much more relaxing for Heathrow than travelling around the M25 just before your flight or getting stuck in traffic.
May 2, 2013
Rated 4.0 out of 5.0 by Anne7 Enjoyable Stay
Efficient staff at front desk
Comfortable bed in clean quiet room
Would certainly book again
April 29, 2013
Rated 4.0 out of 5.0 Business Travel
Great hotel for business travel close to Heathrow and surrounding businesses. It is a very comfortable hotel with all the amenities you could wish for, staff are very willing to help.
In-room dinning menu is a little bland but restaurants are good, the aromatherapy sleeping packs are a great idea and very novel.
All in all good hotel and I will be back.
April 28, 2013
Rated 5.0 out of 5.0 by grandma10 Great start to a special trip
My husband booked this hotel as part of a birthday surprise holiday package for my birthday. When we arrived the reception desk was very busy but they had quite a few staff on duty and they were efficient and friendly. Having been asked if we had stayed at the hotel before (we hadn't), we were then given directions to our room as well as other relevant pieces of information. Our hotel room was spacious and clean with a king size bed (very comfortable). In the evening we had an excellent meal in the hotel restaurant where the staff were very attentive and efficient. We would most certainly stay there again next time we fly out of Heathrow.
April 27, 2013
Rated 5.0 out of 5.0 by JBJB2 Wonderful Staff
We stayed at the Heathrow Crowne Royal twice in the last two weeks. Because of flight times, we arrived earlier than the "usual" check in time. In both instances, the Reception Staff quickly checked us in to lovely room. Their friendly service and eagerness to help was reflected by every staff member we encountered throughout our stay. In particular the personnel in the Club Room (Eric) were wonderful.
Thank you for making the beginning days and ending days of our visit to England very special and relaxing.
joan and jim
April 26, 2013
Rated 5.0 out of 5.0 by Bob5246 Excellent expience
As a frequent traveler, the Crown Plaza at Heathrow airport really stands out in quality. The rooms are in perfect condition with a real good eye for details. The staff is ever so friendly and efficient and the whole atmosphere breathes wealth. Absolutely a very welcome place to rest after a tiring working day! The Crown Plaza is my number one choice for a visit to London.
April 16, 2013
Rated 5.0 out of 5.0 by Jasminn Great stay
Visited many times and left the car. Great hotel and very comfortable beds!
April 15, 2013
Rated 4.0 out of 5.0 by Skidog58 Good last time…not so good this time..but still recommended
Good customer service on the front desk both at check in and departure( American front desk manager….efficient,polite & pleasant..what's not to like) with the exception of the housekeeper who turned up at 06:10am to clean the room because she thought it was empty which may/would not have been her fault . My partner explained that although one of us was to leave for the airport the other was to return within 30 mins….partner went back to the room to find her belongings outside of the room & told by housekeeper that she could not come back in as we had checked out… after being allowed in the same chambermaid returned at about 09:00am to ask for the room to be vacated even though the check out was 14:00….Other than that the rest of the staff, lounge bar, room comfort etc etc were very good & I would always recommend this hotel as we have stayed without problems in the past. The duty manager was made aware of this by my partner early morning as I had left for the airport. We could have helped by making it clearer to the front desk in the morning that one person was to return within 30 mins even though this was communicated the evening before…will definitely stay again.
April 14, 2013
Rated 5.0 out of 5.0 by ianj68 well worth a stay
i stay at this hotel for a break at weekend the service etc is excellent the staff from check in to cleaners are great.
great if you want to chill before or after a flight or just want to relax with family and friends pool and leisure facilities excellent. restaurants are also good.
club lounge well worth booking felt like royalty.
well done crowne plaza london heathrow.
April 13, 2013
Rated 1.0 out of 5.0 by Walkera12 Dont bother with the restaurant
We had food included in our room rate which we got with parking through holiday extras for cheaper than anyone else was offering. When we checked in the reception found no record of the food but after more searching it was confirmed. We booked for dinner only to have to go through the whole thing again as the restaurant could not find the food in the room rate. We ordered and my wife and I had humous with toasted pitta to start, only my pitta was stone cold and had never seen a toaster. It took around 30-40m for our main courses to come, my veg was cold and the steak pie radioactive. Once it cooled down it was nice but our kids food took another 10m and after complaining we were offered our drinks free By the way the kids food was nothing other than frozen chips and nuggets so why the delay?. After arriving in Spain I realised they had charged for the drinks after all... If you are looking for somewhere comfortable near to heathrow with parking and you can get a good room rate, its fine, but the restaurant in our experience was very poor..
April 12, 2013
Rated 5.0 out of 5.0 by JompA Great pre-travel stay
My two young daughters and I had a lovely stay at the hotel prior to leaving on an early morning flight. We took advantage of a great offer of parking + one hotel night.
We had a decidedly average dinner in the bar, with an ambience to match. Uninspired is the word. There looked to be better options available had we not felt we had limited dining options with a pair hyper-excited 3 and 5 year olds.
There was no mention that the bar was the only area where kids did not eat for free in the 'entire hotel' as the lovely check in lady had emphasised.
This said, we did have a very nice, complimentary upgraded room. A good film on the pay per view and a good sleep before our early departure. Rooms were clean and comfortable but a bit dated and worn. The beds were great and I'd take the family here again for the next early Heathrow departure.
April 9, 2013
Rated 2.0 out of 5.0 by Searon MRS BURKE
Hotel lovely, service poor, food good however experianced lots of delays.
April 8, 2013
Rated 3.0 out of 5.0 by Scotland007 Not a friendly welcome as a Priorty Awards member
As a valued Pirorty Awards member I was very dissappointed the service when we checked in. The receptionist at the service desk did not give us eye contact, welcomed us and offered to enjoy your stay, and did not offer how to get to our room! We ended complaining to the Guest Services Manager, who listened and apologised for the way our family was greeted! Unacceptable as we had all ready paid for three nights!
We were granted extra bonus points for the way we were treated and still waiting for this to be added to my account!
Room was fine, Staff were not mostly friendly by not speaking to you as you walk by! Mostly foreigners working there! Need training in customer service!
Food was tasty but a little too expensive for a family!
Pool was guaranteed to be warm, but we only stayed 15 minutes and others had complained how cold the water was before we arrived!
Good location for airport stopovers, but not good for a long stay!
I would advise to check others in the area!
April 7, 2013
Rated 5.0 out of 5.0 by ADP937 Crowne Plaza Hotel
My wife has stayed here before and booked this hotel for me when travelling on business via Heathrow. Check in was quickly and efficiently completed, the only problem I had was locating my room, I took a wrong turn and had to be re-directed by a member of the hotel staff.
The room was large and comfortable with a well stocked mini bar. The bed was very comfortable and I had an unusually good nights sleep prior to an early flight from Heathrow
I arrived fairly late in the evening and left early in the morning so did not use the restaurants but once again, my wife has recommended both evening meals and breakfast at this hotel.
April 6, 2013
Rated 4.0 out of 5.0 by tomek95 Overnight before flight
The room was very nice and comfortable. The concierge club for Platinum members was a nice way to connect to the internet while grabbing a cocktail.
The lobby pub had good food. A bit pricey but good.
Slept well and the shuttle service the next morning was easy to use.
April 5, 2013
Rated 5.0 out of 5.0 by dhomi Pleasant stay
I've been coming and going to this Crowne Plaza a few times for business.
I really like it. The staff is top notch. The room, the facilities everything is good and high standard.
There is one thing I did notice from my previous stay compared the ones last year and in 2011:
The restaurant. There is clearly an incentive towards fresh food from British markets...
Although I can see how is a very valuable idea, I'm a bit confused as to why going all the way with this idea.
The Crowne Plaza Heathrow is, to me, a business hotel or a stop over before taking a plane. This means that most the people I see are most likely not British. Of course, you want to value the British cuisine and you leave the door open to some classic italian or indian cuisine, but I feel the food was better, more varied before the introduction of this menu.
Bring back the old menus please!
April 4, 2013
Rated 5.0 out of 5.0 by Petersajo77 Comfortable Bed, friendly, helpful staff
Great value for the money, helpful staff, good swimming pool area, very comfortable bed, quite room.
April 4, 2013
Rated 4.0 out of 5.0 by TTraveller Comfy hotel, good service
Have stayed here a few times and is my choice of hotel in the immediate area. Generally like staying here. Dinner, a couple of drinks and quick way to work, it works for me. A few restaurants are not too far, heathrow close by too. The reason I have not given 5/5 for most is I have stayed at more up-markets hotels and to me 4/5 is the best expected for that particular class.
April 1, 2013
Rated 2.0 out of 5.0 by Mattic Not good internet access, shuttle bus service
Hotel looks old on the outside. Inside is pretty good. As a Priority Club Member, I had to pay for Internet Access in my room. The excuse is that they have an outside provider. Should I/customer care about that?
No shuttle bus service. Instead, community bus cost 4:50, stops at two other hotels. guests weren't told about that detail. Hotel staff told me us trip takes 10 min. It actually took 40 min. I was late for my flight.
March 27, 2013
Rated 3.0 out of 5.0 by BK1234 No room upgrade
Got there are noon and room was not ready. No room upgrade was offered - i am a platinum royal ambassador with the intercontinental group.
Disapointing reception at check-in.
Not too warm of a welcome staff.
Overall, it was not a pleasant stay - this was my second time at the hotel.
March 25, 2013
Rated 5.0 out of 5.0 by Ambrose Ideal for preflight overnight stay
This was our second preflight stay at the hotel in 12 months and I would certainly recommend it to anyone wanting a stress free evening and peaceful sleep in clean, comfortable surroundings the night before flying from Heathrow. The facility for safe, reasonably priced ( certainly for Club members) parking on site for the duration of the holiday is another advantage as is the excellent service at reception and in the restaurant.
March 21, 2013
Rated 4.0 out of 5.0 by Dutchlady Above average but could be better
Stopped over for one night pre flight. Reception service on check in and check out very good with name recognition and platinum status. Rooms service very good but room below average. Heating not working and very cold. Maintenance were aware of problem as they had installed a small electric radiator which proved insufficient to warm room during twelve hour stay. In my opinion room should not have been in use.
Experience has not put me off hotel as it is excellent for airport although getting expensive.
March 19, 2013
Rated 5.0 out of 5.0 by BMBM AMazing
amazing stay throughput !! thank you Crowne Plaza :)
March 13, 2013
Rated 4.0 out of 5.0 by GWorldTraveller Good all along
It is not the first time I stayed in this hotel and never been disappointed. Staff are friendly, the food is good, the room are spacious and comfortable. All good and I will come back anytime.
March 13, 2013
Rated 5.0 out of 5.0 by LesA15 Great Staff and service
I've stayed at this hotel on a number of occasions and always found the staff friendly and very helpful. Food excellent. Bed very comfortable. Only drawbacks were the safe was not working but this was put right immediately and the lighting in the bathroom was not really acceptable.
March 7, 2013