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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

4

based on 442 reviews
77%
Recommend This Property

Ratings Breakdown

442reviews

  • 5 Stars
    217
  • 4 Stars
    97
  • 3 Stars
    53
  • 2 Stars
    41
  • 1 Stars
    34

beautiful room

By

2015 七月 29

club

the most beautiful room I have stayed in, and the resaurants food was very very good. The staff friendly from bottom to top. I will stay here again. The only issue was there were noisy kids staying in a room 3 doors down, and being so close to the Interstate was a bit noisy. Also, when booking by phone, the reservationist should not keep it secret that there is an additional $20 fee per night for parking. Nobody likes surprises.

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A Good Night's Sleep!

By

2015 七月 29

platinumelite

I very much enjoy staying at this hotel. I stay here when I am in town for Orlando City soccer games and it's very convenient to the stadium. I believe there is a free shuttle that runs from the hotel to the game but I've never used it personally.

The one hang-up I have with this hotel is the parking situation. I have been self parking but the parking lot is so small that it can be difficult to find a spot. It's best to valet if you're staying here during a busy weekend.

Aside from that, I love it. The rooms are clean. The A/C is powerful. The food is good. The service is friendly.

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Very nice hotel

By

2015 七月 29

club

Very satisfied with this Orlando hotel. It was convenient to local events and the staff and facilities were very nice. Great value for your the price. Will definitely stay there again!

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Great Location

By

2015 七月 27

platinumelite

First time at this location and it was more than I expected. I needed a location in downtown Orlando for an early morning sales call and the Crowne Plaza proved to be very convenient. Parking was handy and check-in was very quick. The Front Desk immediately recognized my status as a platinum member and upgraded me to a king suite. The room was awesome with a great view of the lake and a huge bathroom with a separate walk-in shower. I decided to order room service which was delivered on time and the food was hot and very good. I hope to have another opportunity to stay here in the very near future.

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well satisfied

By

2015 七月 23

club

Perfect place for doing business in downtown Orlando. Clean, Quiet, Attentive Staff and good size room and bathroom.

Posted byHotelStaff
2015 七月 27
Greetings jjhw, Thank you for your review of our hotel. We appreciate your business and hope to see you again soon! Best Regards, Vika Fifita Guest Services Manager
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Clean and convenient

By

2015 七月 23

platinumelite

This was our second stay at this property. We enjoy the convenient location near downtown Orlando.

The only downside to this visit was a problem getting a taxi. The valet staff diidn't advise us that taxis were taking a long time due to a local event. The valets seemed more interested in kidding around with each other than keeping us updated. After we waited over 30 minutes, one of the valets took us the short distance to our destination in the courtesy van.

Posted byHotelStaff
2015 七月 26
Greetings ManhBill, Thank you for your review of our hotel. I would like to apologize for the unprofessional way our valet team acted when you needed transportation. Our shuttle is complimentary and runs every 30 minutes within a 3 mile radius of our hotel in the Downtown area between 7am - 11pm. I would like to apologize if you were not informed of this in advance or even as you waited for transportation to arrive. I do hope you stay with us again, when you're in town. Best Regards, Vika Fifita Guest Services Manager
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Enjoyable Stay

By

2015 七月 22

I must say that staying at this hotel was very pleasant , a wonderful experience and more than what my initial thoughts were due to others comments and reviews. The hotel has been renovated and it is nice and up to par. Everyone that I encountered at the front desk was very inviting and went out of their way to make sure we all were very happy and comfortable. I must say great job everyone! More than likely I will see you next year.

Posted byHotelStaff
2015 七月 26
Greetings shon02001! Thank you for taking the time to review our hotel. We always appreciate good comments. I am also glad we proved to be better than your initial thoughts, it means a lot. We hope to see you again next year! Best Regards, Vika Fifita Guest Services Manager
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Away fom the madening crowds

By

2015 七月 22

platinumelite

Crowne Plaza Downtown Orlando is a great hotel for business or pleasure stays. A bit of a drive to the theme parks but well worth it to be away from the madness of the theme park areas at the end of the day. Large spacious rooms, great value, un-crowded pool and hot tub. The bar\restaurant is quiet, has great bar staff and excellent food. I stay often here and this is my home away from home for business and pleasure.

Posted byHotelStaff
2015 七月 26
Greetings Ray1517, Thank you for your review of our hotel! We consider you family and are always glad to see one of our most frequent guests. We always appreciate our guests taking time to write about us. Thank you for your loyalty and we will see you soon! Best Regards, Vika Fifita Guest Services Manager
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Could be better

By

2015 七月 20

Not worth the money. I would neither recommend nor stay at this hotel again.

Posted byHotelStaff
2015 七月 23
Dear Bob M1, I am sorry to hear you weren't completely satisfied with your recent stay with us. I would love the opportunity to speak with you in more detail about your stay. Please feel free to contact me at your earliest convenience. Sincerely, James M. Guest Service Manager
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vacation

By

2015 七月 17

club

my stay at the hotel was okay. I was not told that the fridge was not working so I bought milk that I had to waist.

Posted byHotelStaff
2015 七月 21
Dear jeannie18, Thank you for taking time to share your experience. I am sorry to hear you had an issue with your refrigerator, and if possible would like to speak with you about some of the details of your stay. I appreciate your business, and thank you for being an IHG Rewards Club member. Our goal is to build your trust and loyalty and I would like an opportunity to do so. I hope to hear from you soon. Sincerely, James M. Guest Services Manager
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Excellent for business travel

By

2015 七月 11

I travel about 3 weeks a month and I find that most Crown Plaza are consistently good. I also find that the value for price paid is excellent.

Posted byHotelStaff
2015 七月 14
Dear PMM1000, Thank you for your kind words, I am happy to hear that you enjoy your stay and find our hotel is consistent and of good value. We appreciate your loyalty as an IHG Rewards Gold Member, and look forward to having you stay with us again soon. Sincerely, James M. Guest Service Manager
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Pillows

By

2015 七月 09

club

I have NEVER experienced a comfortable pillow in ANY of the hotels I have stayed. I travel with my own pillow.

Posted byHotelStaff
2015 七月 14
Dear FShafi, Thank you for your 5* review, I am sorry you didn't find our pillows to be comfortable, but must assume you enjoyed the other parts of your stay due to the high rating. So thank you! We appreciate your feedback, and hope to see you again soon. Sincerely, James M. Guest Service Manager
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