Rated 4.3 out of 5 by 114
Rated 5.0 out of 5.0 by MJC1 Excellent
The hotel was a great experience: decor in keeping with the art deco period; staff very friendly; the lounge and food served there was excellent; and the rooms were very comfortable and clean. The location was perfect for the concert that we attended (BB King). Plus had the pleasure of visiting with some of his band members in the lounge. Having a late check out time was very nice and fit our travel plans perfectly!
January 21, 2013
Rated 4.0 out of 5.0 by Supergroove Awesome service
The staff was .... well awesome. Room was very clean and the staff was super. I hope they are paid what they are worth. People say they didn't sleep well because of the train. If you are up top it doesn't matter much. It is strang that the train track is so so close to the hotel.
January 10, 2013
Rated 5.0 out of 5.0 by rvstone The New Year
What can i say but what a fantastic place!!! Everyone was so
awesome that when you walk in they cant wait to help and have
fun with you....my "new husband" and i stayed new year eve and we had the best time and will be back and have already told
everyone it is a must stay!!!
Thanks lady's at the front desk for the suprise we love the room!
January 6, 2013
Rated 5.0 out of 5.0 by Aggiegal19 Great Hotel
I was impressed with the staff, cleanilness and overall stay at this hotel.
January 3, 2013
Rated 5.0 out of 5.0 by IrishPhil Lovely Room, Great View
I generally try to stay in the Crowne Plaza when I visit Pensacola. THe rooms are spacious and comfortable. I always love the view from my room, since all of the rooms face the bay, I am sure every room has a great view. The staff is always gracious and very helpfull. The location is also very convenient.
January 3, 2013
Rated 5.0 out of 5.0 by CapitalRep Always great!
I've stayed here numerous times over the years, and the stays have ALWAYS been extremely pleasant; I cannot imagine staying at another hotel when in Pensacola.
December 20, 2012
Rated 5.0 out of 5.0 by Bill25 Great all around
Great hotel and even better people on staff. The staff is professional and ready to assist with the customer needs. The restaurant is a great place to eat. The lounge is comfortable and the staff is friendly.
December 9, 2012
Rated 5.0 out of 5.0 by Julie2012 Excellent Staff
We could not have been more satisfied with our stay and help that we received in planning our daughter's wedding. Thank you to DJ who did all of our event planning, which took hours of his time! We could not have done it without you!!! And to Cheryl who helped with pictures and room set up! Everyone was so friendly and they met all of our needs and wants! The whole staff is to be commended for their top notch customer service! The rooms were clean and comfortable. We will be back!
December 7, 2012
Rated 5.0 out of 5.0 by LOVermont Staff demeanor
It seems being pleasant is a lost art these days.
I was pleased to discover that politeness and service with a smile still exist, at least at your hotel.
Every staff member, whether the desk clerk, janitor, or the lady who cleans the toilets, was always there to greet you with a smile and say good morning.
November 17, 2012
Rated 5.0 out of 5.0 by Marathoner Great service
Everyone working there was friendly and helpful. I wish they had continental breakfast, but other than that, no complaints.
November 17, 2012
Rated 5.0 out of 5.0 by hard2please44 Great Services excellent room and view
a Business is only as good as it's people.... "Great Personalities"
November 8, 2012
Rated 5.0 out of 5.0 by SoShirley Loved the ambiance!
My husband and I have stayed at many properties but I really loved this one. Entrance was grand! The staff made us feel so welcome. It must be a great place to work because the staff was smiles. The room was very clean. I did not fine a speck of dust anywhere. Next time I visit Pensacola, I will stay there. Oh yes, the price was very reasonable. Thanks for a great stay!!!
November 7, 2012
Rated 5.0 out of 5.0 by Carol2012 Excellent service
I have only stayed at this hotel twice, but the second time I stayed, the staff remembered me and greeted me by name every time I walked by. They also were able to get me the accommodations I requested.
Great service is what it's all about. front Desk and Bar Staff were the best!!!
October 17, 2012
Rated 5.0 out of 5.0 by JudyR Overall A+
From the time we entered to the time we left the stay for wonderful. The room was very comfortable. The room was clean and well maintained. The hotel staff was beyond accomodating. They were friendly. The food was great.
October 14, 2012
Rated 4.0 out of 5.0 by RRapanot Great Place To Stay
Uber friendly staff, clean rooms, on site restaurant....what more can you ask for. Other restaurants and bars are also walking distance from the hotel.
They also have a nice lounge bar for a nightcap if you're in the mood.
Will definitely stay here again next time I'm in Pensacola.
October 12, 2012
Rated 4.0 out of 5.0 by Jason5552 An Interesting Environment
The vibe of the hotel is very interesting. One of my only complaints about the hotel is that they only provide basic cable and don't offer a pay per view movie system. I thought it was a basic feature for a hotel of this size...especially for the Crowne Plaza. I often found myself quite bored at night trying to find something decent to watch on basic cable.
The rest of the hotel was very nice. It was almost always empty. That combined with the fact that it was built over an old train station gives it a very eerie vibe. I would stay there again!
October 5, 2012