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Rated 4.3 out of 5 by 61 reviewers.
Rated 5.0 out of 5.0 by Great staff, great service! Selina, Jack, Judy and Tiffany were especially helpful and made my stay enjoyable! February 24, 2014
Rated 5.0 out of 5.0 Very nice experience. The service crew was excelent. I would like to thank Selina, Jack, and Judy from the club level which made my experience at the hotel a pleasure. They were all very nice, and did everything they could to make my stay enjoyable. I did have an issue with the temperature of my room but over all my experience was fantastic. February 24, 2014
Rated 5.0 out of 5.0 by Amazing club lounge As a fairly new Crowne Plaza this hotel shows a great future for the brand. The public areas are huge, and I recommend the Japanese Tepenyaki restaurant. The club lounge forms a 3 storey bridge between the two hotel towers and offers a generous selection of nibbles in the evening. The club lounge staff were particularly good, notably Jack and Joanne. Their service was very refined and customer focused, while their English skills were unusually good, and they are keen to chat to get more practice. February 22, 2014
Rated 5.0 out of 5.0 by PB房春节入——觉得相当满意 P卡,PB房,在年初三初四入住了两晚——加钱给了待遇,MINI吧有巴黎水,品种也算不少。CI时候的艳MM服务态度很不错,她们春节加班的也挺辛苦的。HH的揭西小伙服务态度很好,早餐还可以,酒廊吃的东西就一般了,毕竞价钱摆在那。但酒店的服务态度真的很不错。对了,还有早餐时一位叫HAPPY的MM,很勤快。总休不错,入住很愉快。 February 10, 2014
Rated 3.0 out of 5.0 by Mediocre Experience I stayed in this hotel for 2 weeks, The hotel is quite new and the rooms are modern and comfortable. Being a former employee of Intercontinental hotel group in China. I would mention that the service lacks standards particularly in the Food And Beverage department. The lights of the guest floors are completely shut off even at night. It is pitch black going into my room at night. The rooms can be quite chilly but housekeeping offers a heater. I visited the lobby lounge twice in the evening and the employees seem to lack a motivation to serve. They make you feel unwelcome and really lack passion. They do not smile and the greeting appears forced. I had ordered a glass of wine.. and was informed by the suggestion of the employee to choose another. The reason..... the requested wine by the glass was unopened. The Breakfast Buffet is quite a disappointment. The food quality is mediocre at best. They do not use traditional bacon, food in the chafing dishes lacks presentation and the appearance of it seems like it is food scraps recycled. Chefs at stations lack efficiency. They either forget the order, take a long time, or mistakenly give the ordered food to the wrong guest. This is at the egg station, congee station, or noodle station. Patrons are limited yet the these problems still occur.I could foresee the major problems if the hotel was serving a major tour group. During other times.. they are cursing at each other. I would recommend more training to the F&B staff. From my point of view this hotel being in the Suburbs of Shenzhen I do understand the lack of potential of hospitality skill and talent however, if a hotel such as Crowne Plaza is opened... standards should match up. Would I stay in a Crowne Plaza hotel again. Definitely! Would I stay at this particular Crowne Plaza in Longgang again. I would surely have to think about it. February 5, 2014
Rated 4.0 out of 5.0 Happy to be back again It has been said before and can be repeated, excellent hotel for business trips both short and long term. Staff is getting better and better in understanding the difference between the expectations of local foreign travelers and all parties are better off for it. Happy to recommend the upgrade to club floor for peace and quiet in the evening while working on your latest report. February 4, 2014
Rated 5.0 out of 5.0 by Memorable Experience This Hotel is really excellent. The room is new, morden and full of complements. The staffs of front desk are so helpful, the arrangements provided are perfect. I can fully enjoy the facilities and service. I am highly recommend to have a nice holiday in here!! January 26, 2014
Rated 4.0 out of 5.0 by Value for weekend price everything as expected, no good or bad surprise. good place for aweekend getaway,esp with weekend promotion not recommended for biz travellers January 2, 2014
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