Rated 3.5 out of 5 by 301
Rated 1.0 out of 5.0 by Davo1966 Not what was described...
This Hotel when I booked it looked very nice and because I'm a IGH member made it a perfect place to stay for my visit to St Paul.
the room was described as a executive suite with a river view. It was not a suite and the view was not the river. My second bedroom in my house was bigger than this room. To add insult to injury the hotel was under construction so there was noise and the water coming out of the pipes was rusty. Now I work in construction and I understand the changing of old pipes but for a hotel to allow rusty water to come out is unacceptable. There was no notice of the ongoing construction or any warning of the rusty water. Also because it was 9 degrees outside I turned up the heat and there was a very nasty smell coming from the vent. Because it is Minnesota I would assume the heaters would have been on weeks ago and the smell of burning dust would have been gone. So I'm very disappointed in my stay and the lack of concern by the front desk staff.
December 1, 2013
Rated 5.0 out of 5.0 by Country89 Room with View
We stayed overnight for a concert at the Excel. Gorgeous view of the Mississippi. Room was clean and beds comfortable. We used room service in the morning. The coffee was great and so was the service.
November 29, 2013
Rated 3.0 out of 5.0 by gofish111 Needs updating
No complaints except for condition of carpeting. The carpeting is in need of replacement. You are able to see the waves from stretching of the carpet.
November 27, 2013
Rated 5.0 out of 5.0 by Tootsie1 Great Service
Staff was very helpful and service was excellent. The bed was so comfortable. You woke up to the best continental breakfast I ever had. You did have to walk a few blocks to get to the excel center
November 27, 2013
Rated 5.0 out of 5.0 by MNnative Comfortable and nice view
We had a riverview room on the 7th floor. Loved the view. Room was clean, staff was friendly. Nice big shower with great towels. Bed was comfy. Overall nice and relaxing stay. Negative side--Pretty sure my tablet got hacked while using their WiFi .
November 26, 2013
Rated 5.0 out of 5.0 by peace2u Great stay
I have to say that our stay on 11/22/13 was great. For an older building, I was pleased with the rooms and the decor. The windows could use some plastic to keep the "breeze" out, but it's understandable & was not uncomfortable for sleeping! :)
We stayed for a concert at the Xcel Energy Center. The weather was very cold, so we were really glad to be able to walk all the way there, without going outside, through the skyway!
Had breakfast at the downstairs restaurant, and it was perfect.
Thanks for the great stay experience.
November 26, 2013
Rated 5.0 out of 5.0 by didley My stay
Maintenance worker very prompt and efficient.at getting me into my room. The batteries had expired in the door mechanism. The valet was friendly and helpful. I left an item of great importance at the motel. The security person had it shipped to me. Great employee. The bed was comfortable and view of the river impressive.
November 25, 2013
Rated 1.0 out of 5.0 by Concertlover Expensive and unclean
We had to park in a parking ramp and walked from the ramp to the hotel. The ramp smelled bad. Walking In the hotel it was beautiful. We got to our room, it was very small and unclean. The bathroom was filthy, hair was stuck in the hair dryer, on the floor, and old soap bars from the guests were still in the bathroom. Even the door handles were different colors. We slept fine. The hot tub looked very unclean, didn't use the pool. They don't have a free breakfast for guests in the morning, and beware when you check in they tack on an extra $50 for incidentals that they don't tell you about.
November 24, 2013