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Rated 3.5 out of 5 by 334 reviewers.
Rated 2.0 out of 5.0 by Hope things improve after the Renovations are complete! We stayed at the Crowne Plaza to attend the Cold Climate wine show. I am sorry to say it is the first hotel I have ever felt cold in. The windows are very drafty and the heat doesn't work too well either, especially when we were there on a cold, windy weekend.It would be nice to have another chair to lounge in as there is only one for the desk,which isn't all the comfortable even for working at the computer. We were also surprised to find that the dining room closed early along with the coffee shop, so the only place you could get anything was the lounge. We would like to thank Tanisha for making sure we did have a room for the 2 nights. February 26, 2014
Rated 3.0 out of 5.0 by construction Everything was fine until the next morning. We were trying to relax and watch tv and there was construction that sounded like it was in the next room. It was really annoying. We weren't warned about it and maybe they should have had certain rooms not occupied if there was construction in an area. There wasn't even a coffee pot, microwave or mini fridge which made it difficult to bring snacks. February 18, 2014
Rated 4.0 out of 5.0 by Under Construction and So-So service This hotel is under construction currently. Our room was not ready at check-in. We were told that it would be approximately 10 minutes. After waiting 40 minutes my husband and I walked to the front desk to let them know that we were going to go to dinner and asked if our room would be ready when we returned as we needed to be at the Xcel Center no later than 6:15. We were immediately upgraded to the top floor by the manager. It was a small room but had an amazing view, the bed was extremely comfortable, and the overall room was VERY clean! There wasn't construction noise until around 9 am the next morning either. Upon check-out we noticed that we were double billed for parking. The room we originally purchased came with a parking package. When we check-ed in, we were told that due to the construction, they recommended that we valet park our vehicle as their parking garage is affected because of the construction and they have to contract with other parking garages, which was extremely confusing. It was only $2.00 more, so we used the valet service. We brought this to the front desks attention. The gentleman that helped us seemed annoyed and tried to tell us that because we opted for the valet parking we were charged $19.00 instead of $17.00. I explained that we had already paid the $17.00 when we booked our room, so we should only have a $2.00 charge for the valet parking fee. He cut me off while I was explaining and said he would just fix it. I wasn't going to let him ruin my day, so I just smiled politely and said thank you and that I hoped he enjoyed the remainder of his day. We will definitely go back once the construction is complete as I am just chalking this stay up to the employee's being overly stressed due to the construction. February 16, 2014
Rated 4.0 out of 5.0 by Indoor Parking... Be sure to inquire about the "Platinum" parking rate at check in... You might be surprised! February 16, 2014
Rated 3.0 out of 5.0 by Out dated old style May be the location for some people visiting St Paul is good. Other than that, I really can not see any good point about this hotel as most of the facility is not modern. For the same amount of money, you can be certainly better off for a more fresher chill. February 15, 2014
Rated 5.0 out of 5.0 by Comfortable hotel There is nothing fancy about this hotel and it is a bit dated, but overall we had a nice, quiet stay in a clean comfortable hotel. I know they are in the process of updating it though. Also, the buffet breakfast was good. Not included in the room. We also liked the sleep number bed. February 11, 2014
Rated 1.0 out of 5.0 by Not worth the money! Our reservation was screwed up when we checked in. Thankfully we were able to get a room close to what we had. The front desk staff was rude from the first hello. Nothing was explained about the 50$ deposit and the lady the next day was very rude and short with me when I asked about it. I did not sign the paper nor was told about it so she should not of yelled at me. Our room was ok the wallpaper was ripped and the bathroom smelled gross and was not very clean. All the front desk did was apologize. There are many misprints in the book they put in the room. It says the pool will be open till 11 but it is only open till 10. I would not ever recommend this hotel to anyone. We chose to stay at this hotel and give it a chance even after reading the poor reviews hoping they would not be true but all the reviews we read were spot on. We paid a high price for uncleanliness and very rude mean customer service. We were giving you our business and should not of been yelled at by the front desk! February 10, 2014
Rated 1.0 out of 5.0 by Very Dated hotel I booked this hotel for it's location and most crown plaza hotels are pretty solid. Price was also reasonable. When I checked in the front desk did not acknowledge my platinum status.. I had to ask if they had my number on file.. she said "yes we do" and walked away. I paid for a "game day" package which gave me $20 credit towards food and bar & $5 parking. She did not explain any of it..so I had to ask what do I do to get my discounted parking and food credit. Then the best part (sarcasm) my room. It was filthy, dated, and a little bit scary. carpet was rippling up from the floor, torn, and stains everywhere. Bathroom was dirty as well. But brand new towels. :) Closet door would not open... I needed to hang my clothes so I forced the issue and the door actually came off. I was very worried about bugs..searched the bed and found none... I complained to the front desk and asked for an upgraded room and she said "sorry we don't have one...all the rooms are in the same condition." The hotel is under construction which it obviously needed it badly. Day time noise of hammers but no big deal... hotels need to have maintenance... this hotel just chose to wait WAY TOO LONG. IMO this hotel should be closed till construction was complete. Or change the name to "motel". February 8, 2014
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