Rated 5.0 out of 5.0 by CZed Excellent Service & Great Atmosphere
my first trip to Terrigal. front desk were absolutely friendly kind & helpful. the rooms were clean & beds were very comfy with fluffy pillows & extra blankets. the bathroom was huge & balcony size was decent. overall had a very relaxing weekend around the pool & spa retreat. thank you for a comfortable stay. will be back again.
April 5, 2013
Rated 5.0 out of 5.0 by Kiwis Friendly helpful staff
All staff were found to be helpful and obliging. Rooms clean, comfortable and welcoming. A thoroughly enjoyable stay, will definitely be back.
March 30, 2013
Rated 5.0 out of 5.0 by dance22 retired couple
The greeting we had was one of the best we have ever received he lady made us very welcome
I had one complaint about noise and it was solved straight away
March 28, 2013
Rated 5.0 out of 5.0 by Chrissymay My happy place
I have been to the crowne plaza many times over the years. I am always very pleased with the service that I get when Im there. I call the crowne plaza Terrigal my happy place because when I stay I am always assured of a relaxing time.
March 24, 2013
Rated 5.0 out of 5.0 by HawaiianGirl Beautiful room overlooking the beach
My girl friend and I had a lovely girls weekend at the Crowne Plaza Terrigal. Our room was beautiful, the beds so incredibly comfortable. Beautiful large bathroom. Had a swim in the pool which was warm and so lovely. Have wanted to stay at this hotel for many years and it was worth the wait. We will definitely return again for another weekend. Had a lovely time in the shops. Wish we had known, it is too late to go out for dinner at 7.30pm without a booking. Would be nice if you could book the room with breakfast and parking included.
March 24, 2013
Rated 3.0 out of 5.0 Love the location but some negatives
I chose this hotel because of the location and also that it was a non-smoking hotel.
Check in was a breeze, we arrived early but were able to go straight to our room. The staff were friendly and informative.
The rooms were lovely, clean, roomy with a large bathroom, balcony and bar fridge. We had a pool and ocean view room which was perfect for us.
The breakfast was really good, with a made to order omelette bar, loads to choose from, eggs anyway, hash browns, tomatoes, bacon, mushrooms, baked beans, pancakes, fresh fruits, fresh juices, muffins etc.
We also had several spa treatments and they were great, I recommend the foot massage, it was heavenly.
The pool was relaxing, warm and there was also a hot tub. You can order food and drinks to have by the pool we spent many hours there relaxing.
We had an issue with extremely loud maintenance taking place without being informed. I called reception and they were great moving us straight away to another room.
The hotel states it is a completely non-smoking hotel, they do not follow through with this and there were 4 separate rooms that were out on the balconies smoking, we could not enjoy being on our balcony as the smoke was wafting onto us and also into our room. I am an asthmatic so it really spoiled our break. We complained each time to reception and felt it wasnt taken seriously. There should be stricter policy and alot more signage stating no smoking or just dont pretend your non-smoking.
The $18 a day parking is ridiculous , you can park behind the hotel for free if you dont mind a little walk.
The pillows are horrible, the Plaza needs to replace them or offer a pillow menu.
For safety there needs to be a handle to get in and out of the shower as the shower is over a deep bath.
The hot tub also needs a bit more support to get in and out of as it has a very steep step in.
March 22, 2013
Rated 4.0 out of 5.0 by tw13 relaxing weekend
We enjoyed our stay this time as other times but we loved the new room decor and the updated pool and spa area.
Definitely a relaxing time for us
March 21, 2013
Rated 5.0 out of 5.0 by Laylach Great staff and service
We had been given a lovely room on the 6th floor but my 13 year old son has a lift phobia (which I had forgotten about!). A staff member escorted him up the stairs but could sense he was a little nervous about the dark etc. As such, she immediately offered to swap us to a lower floor and within minutes we were in a bigger room, with a lovely view. They were very understanding and supportive and as such made our stay very comfortable
March 19, 2013
Rated 5.0 out of 5.0 by Anne23 Some of the friendliest staff and most gorgeous location in Australia
I travel for work each week so am always trying out different hotels in Australia. I can honestly say the staff at the Crowne Plaza Terrigal were some of the friendliest and most professional I have had the pleasure of dealing with.
The room service meal I ordered for dinner was good value, tasty and promptly delivered. The beds were super comfortable.
The gym facilities were terrific for a hotel.
Finally, being able to open my balcony doors and have the sound of the waves and the sea breeze was a very welcome change from the normal closed up, stuffy hotels!
Thanks for a great stay and hope to be back again soon.
March 19, 2013
Rated 5.0 out of 5.0 by Wazzall Perfect all round
Great room and views, excellent service, great food, and great value!
March 19, 2013
Rated 5.0 out of 5.0 by Mardes61 Staff Happy and Smiling
As soon as we arrived and were greeted at desk the staff looked happy even with a group check-in. Unfortunately, no-one came out to greet the bus and help with baggage and up to the room either.
I had room 510 clean and tidy, I slept better the second night when I found other pillows in robe that were more suitable.
The view over pool and beach was breathtaking.
Breakfast fabulous and in dining area happy faces everywhere.
I did not receive a paper at my door seeing as I am Priority club member I thought automatically would get one. Nothing to acknowledge I was a member at all.
Great shopping in area underneath.
March 15, 2013
Rated 5.0 out of 5.0 by Panther03 Paradise in Terrigal
Had a short and very enjoyable stay at Terrigal to sum it up i would
describe ourstay enjoyable and relaxing,The rooms are first class
the personnel were outstanding and the facilities are very clean and modern.In the short this a serious and well run hotel which if you live in Sydney it is a great getaway.
March 12, 2013
Rated 5.0 out of 5.0 by Tanny Wonderful experience
My Husband and I needed a well deserved break. Our experience was fantastic. We stayed two nights. The staff were wonderful. The breakfast was amazing. We have stayed at a few 5 star Hotels. The Crowne Plaza is deserving of a 5 star rating in our view. Will be back very soon. Loved it.
March 11, 2013
Rated 4.0 out of 5.0 by Ceaser nice location
We visit the Hotel every year, as we enjoy being so close to the beach. We can not find fault with this property. On our last visit three weeks ago, we had a bad experience in the restaurant.
We ordered 0ne dozen oysters, the waiter advised the Pacific oysters are not available but can serve Sydney rock oysters.
Fine we said, the 14 oysters that were served should not have left the kitchen, not only they were small,they lacked taste and were the worst oysters I have ever tasted. We felt for a 5 star Hotel to serve the oysters it was not acceptable. The Chef did care.
As a result that was our only meal in the Hotel.
March 11, 2013
Rated 3.0 out of 5.0 by alaena satisfactory
for the price breakfast should have been included, the lighting in the bathroom could have been better, but overall the room was good, large and comfortable
March 10, 2013
Rated 5.0 out of 5.0 by KarenJS perfect spot for a short break
We really enjoyed our stay at the Crowne Plaza in Terrigal - just what we needed for a girlie break with my sister - lovely room, sea views, great pool and a relaxing massage - perfect!
March 6, 2013
Rated 5.0 out of 5.0 by Jeanie2118 Wonderful place to stay
Very comfortable bed, lovely views, accommodating staff.
March 5, 2013
Rated 4.0 out of 5.0 by Annie27 wonderful relaxation
My couple of days were just what I needed them to be quiet and relaxing ....my bamboo massage undid some knots.....the food was tasty and inviting. I could wander across the road and walk on the beach/swim/climb the rocks.
March 1, 2013
Rated 5.0 out of 5.0 by NIssan2011 good size room. comfortable bed and good service
Second visit to the Crowne Plaza at Terrigal, and it gets better and better everytime. The best girlie weekend away we could ask for, everything was perfect from the room to the buffet breakfast.
Staff were very friendly and helpful. Highly recommended.
We are going to make it a habbit, (same time next year).
February 25, 2013
Rated 5.0 out of 5.0 by Bubble2011 Beautiful Decor
I had a lovely stay at the Crown Terrigal. The room decor was beautiful and I felt very comfortable and relaxed. I also enjoyed the spa and pool. The staff were extremely helpful and friendly. I can't wait to come back.
February 19, 2013
Rated 5.0 out of 5.0 by Loz183 Excellent Customer Service
We went to the Crowne Plaza just for the first time being away from our baby since he was born. This was a very hard thing as a mother, but the staff made us feel so welcome and did everything they could to help us enjoy the stay. Everyone was so friendly and really took the time to talk to us and make sure we were happy. We will definately be going back!!!
February 18, 2013
Rated 3.0 out of 5.0 by Dudds Overall value. Fair
Great location.. Terrigal beach is pristine. Overall the Hotel has been recently refurbished, tastefully. However the value for money is held in the view.. I would have expected more. Car parking was an additional charge, as was breakfast. Can get better deals in the city 5 star hotels.
The nite club downstairs needs to be shut down earlier or sound proofed.
February 15, 2013
Rated 5.0 out of 5.0 by Debollies wonderful room in amazing area of Central Coast
We had a very enjoyable stay in a very nice room. The staff was so friendly and helpful all the time. The breakfast was delicious. The nearby coast was amazing.
The pool area of the hotel was less enjoyable (green should be added), but that made us explore the beautiful beaches more.
February 14, 2013
Rated 5.0 out of 5.0 by KathyG43 Short Breaks
Terrigal is just an hour and half from Sydney. Great place to escape to for a break. Beach is across the road, if the beach is not for you there is the pool area. It does get a little busy during the summer holidays.
Good selection for breakfast.
Comfortable beds and good service. Always return each year.
February 12, 2013
Rated 5.0 out of 5.0 by NORMAN126 CLASSY ACT BUT CASUAL---PERFECT TO RELAX
MY WIFE AND I GO THERE A FEW TIMES PER YEAR
we reckon it is better than going overseas
February 9, 2013
Rated 3.0 out of 5.0 by Renchi Mario Andretti Towels
The hotel is looking old now but it's got zero competition... I was really annoyed that I picked up a towel in the bath room and it had brown skid marks on it like someone had wiped them selves folded it up and put it back....
When I mentioned it to staff they didn't really care...
I had to come back days later so I mentioned it to Denise who checked me in. She was very apologetic and upgraded my room. I have to ask why the other staff were so dismissive the first time...
Not a great hotel, but serves a purpose.
February 6, 2013
Rated 5.0 out of 5.0 by LizC A wonderful way to relax
What a great place to unwind. Unfortunately it rained and rained during our stay, but it was such a welcoming atmosphere that the rain didn't dampen our mini break. The breakfast is spectular and the staff are the nicest on the planet. It was also nice to see familiar faces working behind the desk, obviously it must be a great place to work too.
February 4, 2013
Rated 4.0 out of 5.0 by Rosie123 Great Location
Great location, Welcome staff were excellent, room was comfortable, well appointed, clean and well presented. The public areas were a bit lacking in attention. the hand rails in the lift were greasy and dirty and were the same the next day.
We were celebrating our 40th Wedding anniversary on the day of our stay, we met at the old Florida hotel which was demolished to make room for the Crowne Plaza, so we felt we had a bit of a connection. The weather was atrocious which took the shine off the stay, not the hotels fault.
We were a bit disappointed when we rolled up to the Restaurant, without a reservation, on a wet Monday night with about 15 patrons seated and were told we could not be accommodated. We dined at the Public Bar (Florida Bar) and had a very enjoyable meal however it closed at 9 pm so we ended up watching a movie on TV. If the weather had been better we may have had a different perception of our stay, but from this experience we will not be rushing back.
February 4, 2013
Rated 5.0 out of 5.0 by timang6672 Great Location & Great Service.
Crowne Plaza at Terrigal ROCKS !!!!! Good Food, Great Location, Good Times !!!!! We will definitely be coming back on our next holiday. We all had an AWESOME time there. The kids LOVED it !!!
February 3, 2013
Rated 5.0 out of 5.0 by MattB Enjoyable stay for the family
Location was excellent
Restaurant was fantastic
Pool - very good
Would appreciate appreciate a bigger gym
February 3, 2013