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Rated 4.4 out of 5 by 361 reviewers.
Rated 5.0 out of 5.0 by Well appointed accommodation Crowne Plaza Terrigal offers excellent accomodation that is extremely comfortable. All amenities on offer are of a high standard. Would recommend to others to stay here. Have never been disappointed on any previous stays over the last twenty years. Staff throughout the Crowne Plaza Terrigal are efficient and professional. June 10, 2014
Rated 4.0 out of 5.0 Comfortable and nice location Great location in Terrigal with lots of restaurant around the area. June 9, 2014
Rated 4.0 out of 5.0 by Great service Lovely Hotel with great srvice but very noisy with the rock band playing June 5, 2014
Rated 5.0 out of 5.0 by What a view !! Beautiful hotel with great views... Was lovely falling asleep to the sound of the ocean. Had a great holiday which was only made better by such friendly staff, exceptional food at seasalt restaurant & extremely comfortable amenities. Can't wait to return. June 5, 2014
Rated 4.0 out of 5.0 Great room magnificent view Inexperienced reception, broken toilet let down the hotel experience June 4, 2014
Rated 4.0 out of 5.0 by Great, even in rainy days Well equipped fitness club, sauna and steam bath available and situated a few steps from the swimming pool, I liked this. Great location for the beach and for walks. June 4, 2014
Rated 5.0 out of 5.0 by 27th Wedding Anniversary From the time we arrived till we left we had a great time. Most of our stay was in the room. :-) June 3, 2014
Rated 5.0 out of 5.0 by Great Stay Staff were so friendly and helpful. Check in/out was very efficent. The room was great and the entire hotel was very well presented. The concierge was very professional and knowledgable, as were the staff at reception. Parking was easy, the pool and surrounds were first class as was our dining experience. No nasty surprises, all in all a great time. Many other hotels could take a leaf from their page. All the staff were just fantastic, Overall EXCELLENT!!!! June 2, 2014
Rated 3.0 out of 5.0 by Business plan Airport pick up was delay more than 1 hour . I cannot does My business meeting and presentation on time , It need to reorganise again with all my agent and it had cost my company extra money and bad image. -breakfast meal need to improve, -limited choice. June 2, 2014
Rated 5.0 out of 5.0 by Great Weekend Away Stayed at the hotel for one night.. room was lovely and had a very comfy bed. Could hear the waves on the beach as we slept and was amazing.. weird thing was we couldn't hear the music from downstairs which was great! so relaxing listening to the waves.. absolutely loved it.. Extremely fast check out! June 2, 2014
Rated 4.0 out of 5.0 by Great service but too much noise outside Was extremley loud outside in the beer garden and could hear the music and noise in our room with the doors closed. The service was excellent, and otherwise had a great time. Would stay again but perhaps not on a saturday night. June 1, 2014
Rated 4.0 out of 5.0 by Cleanliness problems but otherwise fine The room was well serviced but the bathroom floor had toenail clippings of a previous occupant in one corner. We stayed more than one night and the clippings were still there when we left. This is not something one can confidently speak to the front desk or housekeeping about. Instead you hope the cleaner will also notice the clippings. On the plus side hospitality service and food were extremely good. The location is perfect. May 31, 2014
Rated 5.0 out of 5.0 by enjoyable most enjoyable for me and my husband wedding anniversary very relaxing we only stayed one night would love to stay longer .... May 30, 2014
Rated 3.0 out of 5.0 by Special Deal!!!??? We spent a great weekend here on a deal of Bed and Breakfast with $25 per day credit on the hotel amenities. On receiving our final account we were not credited for the money that we spent in the Hotel's Restaurant and on Room Service. We had to ask for it at checkout, which took some time of to and fro discussion between the front desk staff. We expected better! May 29, 2014
Rated 5.0 out of 5.0 by Love this hotel!! It's beautiful, it's clean, the staff are lovely. It can get a bit noisy when you'd like a quiet night in but everything else is great :) May 14, 2014
Rated 2.0 out of 5.0 by Attention to detail We recently booked 5 rooms for a 70th birthday celebration. Booking was made some 2 months prior to the event (May 10) and instructions given re room arrangements to cater for adjoining rooms for purposes of baby sitting. Rang a couple of weeks prior to ensure everything was on track and also requested some AV assistance for a presentation. Very unhelpful phone staff indicated nothing could be guaranteed and AV assistance unlikely. We discovered later that we were put through to a call centre who basically said no special arrangements could be made. End result was that we had no adjoining room (ie with an internal door connection). Parents of little ones uncomfortable with leaving children alone at any time and hence not attending the celebratory dinner. Enquiry on check in revealed that AV assistance was available but connecting rooms not possible and surprise expressed at any misgivings re unavailability. Weekend was very unsatisfactory May 14, 2014
Rated 3.0 out of 5.0 by Requests Hi I have stayed at crown terrigal many times and requested a high level room on booking. Although I know it's subject to availability, but the opposite was given putting me on level 2. Regards chris May 14, 2014
Rated 5.0 out of 5.0 by Enjoyable & Relaxing Lisa & I had an enjoyable, relaxing time. Perfect for long ocean beach walks and proximity to local restaurants. Pool, spa, sauna moments were great! Excellent & friendly reception. May 12, 2014
Rated 4.0 out of 5.0 by HOTEL PROPERTY AS A PLATINUM AMBASSADOR ALL MY EXPECTATIONS WERE MET THE POOL AREA WAS CLEAN AND TIDY AND THE STAFF VERY ATTENTIVE ,CHECK IN AND CHECK OUT WAS QUICK AND EFFICIENT WITH A SLIGHT HICCUP CONCERNING WI FI ACCESS CHARGES WHICH WAS SOON SORTED OUT, ON OUR ARRIVAL WE WERE UPGRADED TO A POOL VIEW ROOM, AS PER ALL THE CROWNE PLAZA GROUP HOTELS THE CAR PARKING FEES ARE EXCESSIVE , ON OUR STAY THE LIFTS WERE BEING UPGRADED WHICH WAS A BIT INCONVENIENT WITH LONG WAITS, OVERALL A PLEASANT STAY May 5, 2014
Rated 4.0 out of 5.0 by Enjoyed my stay My husband and I stayed for 2 nights during the Anzac Day long weekend and we really enjoyed it. The staff are very friendly and helpful. Definitely will come back and recommend to our relative and friends. May 1, 2014
Rated 3.0 out of 5.0 by Average service, very uncomfortable beds We got there, and 2.45pm, they said check in is at 3pm, but our room was not ready until 4.30. They gave us drink vouchers which we didn't use, we have a 6month old baby which we needed to feed and put to sleep which we had to do outside of the room. The beds and pillows where very uncomfortable and need updating. The hotel otherwise is very professional and in great location, beds and pillows need updating, and better organisation of getting the rooms ready before the customer comes is needed. If these issues are resolved it would be a very good hotel. May 1, 2014
Rated 2.0 out of 5.0 by Not great Location was great , right on the beach, but the rooms are not clean, in desperate need of repair and very outdated. Size of king spa terrace suite was good but not nice and very delapilated. Hotel was understaffed , and we were left waiting , standing for 25 minutes after a booking for high tea. On arrival had to wait about 20 minutes for vallet, which was annoying. Check in was long also. Spa was excellent , and treatments were very enjoyable. Food in reasturant was nice but food was cold and the service was poor. We visited here with my terminally ill Mother as her last holiday to the beach , and it was unfortunate that the room , service etc was not great and below expectation of a hotel of this quality. I would say out of all the IHG Hotels I have stayed in the world , this is the worst. Overall not what I expect from IHG Crowne Plaza and its a shame because I have only ever known IHG to be of the highest of standards. April 30, 2014
Rated 4.0 out of 5.0 by Comfortable room good service I enjoyed my stay. Just wish they would throw out pillows and get proper ones. Only one lift working during entire stay so it made long waits to move from floor to floor. April 27, 2014
Rated 1.0 out of 5.0 by i WOULD LIKE A REFUND ! I WENT TO THIS HOTEL AS IT ADVERTISED IT HAD A VIEW OF THE OCEAN AND IT GAVE THE IMPRESSION IT WOULD BE A RELAXING ATMOSPHERE. BEFORE I ARRIVED I LET THE HOTEL KNOW IF I COULD HAVE A FOOT STOOL AND FOUR EXTRA PILLOWS AS I WAS ON CRUTCHES AND HAD TO ELEVATE MY FEET AND THEY SAID THEY WOULD DO THAT AND CHECK IN WOULD BE AT 3PM. CHECK IN WAS LATE AND IT WAS 3.30PM AND THEY SAID IT WAS BECAUSE THEY HAD TO PUT THE EXTRA THINGS I REQUESTED IN AND IF I WANTED ANOTHER ROOM IT WOULD TAKE LONGER. THE COMPLIMENTAY VOUCHER FOR HOUSE WINE WAS OF NO USE AS I JUST WANTED TO REST IN MY ROOM ON THE BALCONY AND LOOK AT THE VIEW. WE WEREV ON THE SECOND FLOOR AND I SAW SOME OF THE POOL AND TREES AND SOME OF THE BEACH. IT BECAME APPARENT AFTER BEING ON THE BALCONY FOR LESS THAN HALF AN HOUR WE COULDNT STAY OUT THERE ANY LONGER . THE BAND DOWNSTAIRS WAS SO LOAD AND THE CROWDS THAT YOU COULDNT RELAX. THIS WENT ON ALL NIGHT EVEN WITH THE WINDOWS CLOSED IT WAS LOUD IT WAS TERRIBLE. NOT EVERYONE WANTS TO HEAR THAT ESPECIALLY IF THEY WERE THERE TO GET AWAY FOR A NIGHT TO ENJOY THE VIEW ON AN EASTER WEEKEND WHICH WAS OVERPRICED FOR THIS ACCOMODATION AND IT SPOILT OUR ONLY DAY WE HAD TOGETHER ON THE EASTER BREAK. I WOULD LIKE A REFUND FOR SUCH A TERRIBLE EXPERIENCE . AND I JOINED YOUR CLUB AND DID NOT GET A FREE PAPER AS SUGGESTED. AS I TRIED TO RELAX BACK April 25, 2014
Rated 4.0 out of 5.0 by Fantastic service meant a great break. Thank you to all of the staff, everyone was so friendly, polite and helpful. Great location with excellent facilities. We had a fantastic break. We left something in our room and the staff made sure it was found and sent by express post back to us. Thank you again to everyone!!!! April 25, 2014
Rated 5.0 out of 5.0 by WE JUST LOVE YOU GUYS EVERYTHING IS ALWAYS AMAZING..Food in sea salt was fabulous.....room was fantastic as usual...staff wonderful..... that's why all the family just keep coming back year after year... April 23, 2014
Rated 5.0 out of 5.0 by Very Friendly Receptionist Fantastic view from 7th floor, receptionist was very friendly, happy accommodating. Location was spot on, just park the car and walk, walk, walk. Room was bright and airy. Food nice and well presented. Even though it showered on and off this didn't spoil our few days relaxing. April 20, 2014
Rated 4.0 out of 5.0 by Fantastic Motel - Unsurpassed location My friend and I had a lovely 2 day stay before I left to go live in Qld. Everything was perfect, staff curteous, ambience excellent. I do have one complaint. The first night when we arrived we decided to book in for breakfast as we were told it was necessary. When we arrived the young blond girl greeting guests and marking names off made us feel as if we had come in off the street looking for a free meal. She kept telling us we hadn't paid, breakfast not included in our booking and kept repeating this even though we told her we were booked in. We had people waiting behind us and it was very embarrassing. In most motels you can just charge to your room without any fuss or ado. She eventually agreed to charge to our room. We were both extremely embarrassed therefore did not enjoy breakfast and left. Naturally, the next morning we decided to have our breakfast elsewhere. It was such a shame that happened as it was the only thing that spoiled our short break. April 18, 2014
Rated 5.0 out of 5.0 by Love this place That's why we keep on coming back to this place. Everything about it is excellent. We had an amazing stay. April 11, 2014
Rated 5.0 out of 5.0 by Amazing staff, excellent hotel, Awesome location With views over Terrigal beach, stunningly comfortable king bed, balcony and clear skies - the only thing to top that would be Lauren in reception. She is a magician - working magic to make our stay as comfortable as it could possibly be. Crown Plaza Terrigal - our new fav hotel April 9, 2014
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