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Rated 4.0 out of 5 by 132 reviewers.
Rated 3.0 out of 5.0 by No Room Service We booked a 2 night stay over Memorial Day weekend. My boys were competing in the wrestling competition being held at the convention center. We left the hotel early on Saturday morning and arrived back at the hotel at 11:30 pm. My boys were exhausted, and in need of a shower before bed. We discovered we had not had any room service & all our wet towels were still in the tub, just where we left them in the morning. My calls to the front desk went unanswered. I finally walked downstairs and found the front desk unattended. I walked to the restaurant and inquired of the staff there. One of the women immediately came over and found the front desk person. He was no help. He wanted to know if I wanted housekeeping to come up and clean the room. The woman was kind enough to at least bring clean towels so my boys could shower. She brought us complimentary tickets for breakfast the next day. She at least tried to make up for the poor service. May 28, 2014
Rated 5.0 out of 5.0 by Great location and amenities Walking distance to town center, or take their complementary shuttle. Very nice room and comfortable bed. Very close to Mount Trashmore for an afternoon stroll. I'll definitely stay there if ever in Virginia Beach in the future if for nothing but those qualities. Although I did not partake, the hotel did have complimentary snacks and wine in the afternoon. The only good thing about breakfast is the eggs made to order. More times than none, food on the breakfast buffet was barely warm and scrambled eggs were runny. May 27, 2014
Rated 5.0 out of 5.0 excellent staff. rooms very clean. beds very confortable. my stay was excellent as it always has been. would not even consider staying somewhere else. the staff are very knowledgable and very helpful when asked for help. missed not getting a free breakfast. I just ate less which was better for me anyway. I like the way the staff works with me to get me a fair rate each time I stay. May 25, 2014
Rated 4.0 out of 5.0 by Comfortable Stay The Hotel is very nice, the rooms are very comfortable. We were there visiting friends and the location was perfect. The kids were excited to go in the beautiful indoor pool but were not able to due to the rain and there was a leak in the ceiling. We were all pretty disappointed since that was one of the reasons we chose this property.There was mix up with the reservation and when I mentioned it the front desk staff informed me that we dont do that here.Well thats another reason I booked this room at that rate. so although the property is nice, make sure you get what you pay for. April 29, 2014
Rated 5.0 out of 5.0 by Outstanding Service Overall, the experience was outstanding. Only complaint is our room fronted a major highway virtually feet from the hotel and traffic noises kept us awake much of the night. Will request room on opposite side of hotel for future stays. April 22, 2014
Rated 3.0 out of 5.0 by comfortable bed but bad experience Hotel from outside look real clean, when you first walk in its beautiful but get to my room. Bathroom floor dirty, hole in bathroom wall. No fan in bathroom this was a first so don't shower with door closed you may pass out. My friend room had shower leaking and fridge didn't work. April 3, 2014
Rated 5.0 out of 5.0 by Good stay, but management became very helpful with special requests The overall stay was very good, but what stands out is the way the Mnagement worked out some special arrangements for our work crews in the area for a week. I applaud their efforts helping make our project a success! March 27, 2014
Rated 5.0 out of 5.0 by Recent Stay Cudos to the staff at Crowne Plaza Virginia Beach Town Center for making my latest stay comfortable and productive. The staff is always willing to assist in any way possible. Manager Mark has assembled and trained the staff well. Looking forward to my next stay. - David R. - March 14, 2014
Rated 4.0 out of 5.0 by Friendly Staff and very clean! I am a part of the IHG reward group so I have been checking out the different brands under the group. My daughters wanted a mini get away with a this is how we found the Crowne Plaza!!! The kids loved the pool area and so did I. Although there was no lifeguard on duty like most hotel pools the pool only went to 5' which called for a great time for the kiddos!!! The only thing that could have made our stay better, were bigger beds!!! In the double rooms they only offered full sized beds instead of the standard queen. So it was a tight sleep for two adults in one bed!! Other than that we had a blast!!! March 3, 2014
Rated 1.0 out of 5.0 by This hotel should make thier rooms look like the lobby. I wouldn't recommend this hotel to anyone, thier rooms are horrible. February 27, 2014
Rated 5.0 out of 5.0 by Great stay.... Great service and very friendly staff... felt at home. Thanks! February 23, 2014
Rated 5.0 out of 5.0 by Crown Plaza Virginia Beach Always an excellent stay. Very friendly staff, very comfortable room, exceptionally clean and an excellent dining room. Having visited the other hotels in the area the Crowne Plaza in Virginia Beach has been by far the best value and most rewarding and relaxing stay in the area. It is also conveniently located for easy access to downtown Virginia Beach. January 13, 2014
Rated 5.0 out of 5.0 by Home away from home I stayed there 2 nights is early January whilst contractors were redoing my hardwood floors. Hotel is very easy to get to with it being just of I264. Staff very welcoming and acknowledged my IGH rewards level. Despite being close to a highway, room was quiet. Good speed Wi-Fi. Virginia Beach town centre is only a km and change away so you can leave your car and enjoy the many fine restaurants via foot. January 12, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service I love staying at The Crown Plaza in Virginia Beach. Each staff member is always friendly and genuinely care about my comfort. The location is very convenient and they have all the amenities I need in a hotel. The rooms are very comfortable and functional. The room service staff are friendly and accommodating. January 7, 2014
Rated 5.0 out of 5.0 by Great Vacation Stay!!! Great Team!!! I really enjoyed my stay at the Crowne Plaza. Looking forward to my next trip back there... Keep up the great work..... Candlewood Suites-GM January 6, 2014
Rated 3.0 out of 5.0 by Staff is great, fitness center is subpar and management is slow to fix. First - the staff here is great. Every interaction that I had with them during my last stay was stellar, and management obviously does a great job during pre-hiring screening. Rooms are standard Crowne Plaza - comfortable and roomy. Internet was blah during my stay, probably saturated from too many connections - as a business hotel, an upgrade to their pipe is probably in order. My biggest issue, and the one that caused me to cancel a reservation I had for tomorrow night when I found out it wasn't fixed - both the recumbent bike and the multi-function weight machine in the fitness center are still broken. I brought this to management's attention when I stayed there a month ago, and as of today 2014.04.Jan, they're still broken. Probably not a big issue to a lot of folks, but enough to make me cancel and head down the street for this stay. If they're fixed when I'm back next month, I'd think again about staying here. Your mileage may vary - rooms are great, staff is great, location is great - but if you're looking for a facility with a good fitness center, I'd look somewhere else. Jim January 4, 2014
Rated 1.0 out of 5.0 by cleaning staff needs to learn to communicate with the front desk My wife and i came to stay for the weekend for my work so i was gone during the day. she was woken up the first morning after i left by an alarm. she called the front desk and they were rude and talked to her like she was stupid. then the next morning the cleaning staff banged on her door after they called her asking if she had a late check out which she did. through the door they started laughing and talking about my wife in the hallway. i mean really. after we contacted corporate about our stay they fixed it with rewards points. i will never stay there again. January 3, 2014
Rated 4.0 out of 5.0 by Christmas party I live about 20 minutes from Crowne Plaza, I've stayed at this location 2 years in a row. Great service comfortable very functional room. Happy hour and on site resturant was a bonus. IHG rewards program is great. The workout room and restrooms with shower and sauna was a plus. Group rate for our party was nice. The event staff seemed a bit over tasked...our dinner service was slow they forgot our desert. December 18, 2013
Rated 5.0 out of 5.0 by First Class Crowne Plaza Stayed here for a Christmas Party in the neighbourhood at City Centre. Welcoming staff at the front desk and in the pub. Recognized Platium IHG Club member and upgraded to the executive level and given a corner room. WIFI was at good speed and the breakfasts were very tasty. December 16, 2013
Rated 4.0 out of 5.0 by Excellent pasta station, comfortable beds Tuesday evenings there is a complimentary pasta station, cheese and crackers and beer and wine set up in the lobby. This was excellent! The beds were comfortable. The staff was very friendly. November 24, 2013
Rated 5.0 out of 5.0 by Room nice & clean The room was comfortable and clean. Pillows was soft. The staff was very nice . Check in was no problem November 20, 2013
Rated 5.0 out of 5.0 by Very Nice Accomodations Staff was very efficient, helpful and friendly. The room was very comfortable. The only issue was a lot of partying, even though the front desk did inform us of a party. The rooms were not very soundproof from the hallways and it was difficult to sleep. November 5, 2013
Rated 5.0 out of 5.0 by Very nice hotel This hotel was very nice. It was clean and had nice elegant touches to make our stay comfortable. Like granite counter tops in the bathroom. The price was reasonable and I would go back. October 30, 2013
Rated 5.0 out of 5.0 by Good Experience Hotel was clean and staff was very accommodating and offering help in any way they could to make it a great experience!!! October 30, 2013
Rated 3.0 out of 5.0 by very clean very comfortable great over all service. lov lov lov this hotel stay Oct 12-13 for my birthday weekend had my frist bad experience which i rather not share. Hotel took care of the problem later and I am now happy again October 17, 2013
Rated 4.0 out of 5.0 by Comfortable bed and wonderful staff First time staying In this hotel. Would definitely stay again. October 9, 2013
Rated 5.0 out of 5.0 by Great Hotel to stay with Excellent hotel and accommodations, I have stayed with them several times on my trips to Va. Beach, Va. Will come back again. September 11, 2013
Rated 4.0 out of 5.0 by comfortable experience It was a pleasurable experience, room nice atmosphere nice. I would recommend this hotel September 5, 2013
Rated 5.0 out of 5.0 by Cleanliness is topnotch but traffic noise noticeable Love the look of the room as very modern. Very clean room & bathroom. But hotel is beside the highway so noise is noticeable if you are in a room beside the highway. Pool is clean but the stair pool is slippery, i slipped when i stepped on it. Ample supply of towels is a good thing too. Hotel is about 10 mins to the beachfront and very near to shops at the city center, that was nice. Overall, will recommend this hotel! September 4, 2013
Rated 5.0 out of 5.0 by Wonderful! Our stay was Wonderful! The staff was so helpful and courteous! The breakfast buffet was top notch! We will definitely be back! September 2, 2013
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