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Rated 4.1 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by First Class Crowne Plaza Stayed here for a Christmas Party in the neighbourhood at City Centre. Welcoming staff at the front desk and in the pub. Recognized Platium IHG Club member and upgraded to the executive level and given a corner room. WIFI was at good speed and the breakfasts were very tasty. December 16, 2013
Rated 4.0 out of 5.0 by Excellent pasta station, comfortable beds Tuesday evenings there is a complimentary pasta station, cheese and crackers and beer and wine set up in the lobby. This was excellent! The beds were comfortable. The staff was very friendly. November 24, 2013
Rated 5.0 out of 5.0 by Room nice & clean The room was comfortable and clean. Pillows was soft. The staff was very nice . Check in was no problem November 20, 2013
Rated 5.0 out of 5.0 by Very Nice Accomodations Staff was very efficient, helpful and friendly. The room was very comfortable. The only issue was a lot of partying, even though the front desk did inform us of a party. The rooms were not very soundproof from the hallways and it was difficult to sleep. November 5, 2013
Rated 5.0 out of 5.0 by Very nice hotel This hotel was very nice. It was clean and had nice elegant touches to make our stay comfortable. Like granite counter tops in the bathroom. The price was reasonable and I would go back. October 30, 2013
Rated 5.0 out of 5.0 by Good Experience Hotel was clean and staff was very accommodating and offering help in any way they could to make it a great experience!!! October 30, 2013
Rated 3.0 out of 5.0 by very clean very comfortable great over all service. lov lov lov this hotel stay Oct 12-13 for my birthday weekend had my frist bad experience which i rather not share. Hotel took care of the problem later and I am now happy again October 17, 2013
Rated 4.0 out of 5.0 by Comfortable bed and wonderful staff First time staying In this hotel. Would definitely stay again. October 9, 2013
Rated 5.0 out of 5.0 by Great Hotel to stay with Excellent hotel and accommodations, I have stayed with them several times on my trips to Va. Beach, Va. Will come back again. September 11, 2013
Rated 4.0 out of 5.0 by comfortable experience It was a pleasurable experience, room nice atmosphere nice. I would recommend this hotel September 5, 2013
Rated 5.0 out of 5.0 by Cleanliness is topnotch but traffic noise noticeable Love the look of the room as very modern. Very clean room & bathroom. But hotel is beside the highway so noise is noticeable if you are in a room beside the highway. Pool is clean but the stair pool is slippery, i slipped when i stepped on it. Ample supply of towels is a good thing too. Hotel is about 10 mins to the beachfront and very near to shops at the city center, that was nice. Overall, will recommend this hotel! September 4, 2013
Rated 5.0 out of 5.0 by Wonderful! Our stay was Wonderful! The staff was so helpful and courteous! The breakfast buffet was top notch! We will definitely be back! September 2, 2013
Rated 4.0 out of 5.0 by Clean Room & Upperclass Hotel I absolutely recommend this upper class hotel. Extremely clean, very friendly and knowledgeable staff, comfortable beds, late check out for IHG members...Definitely will go back..My favorite home away from home!! September 1, 2013
Rated 5.0 out of 5.0 by Great Service always! Service always makes me feel special whenever I stay at this hotel. Staff is on point and very nice. Although I am a local this is my get away spot, and the best place ever. Thank You and the staff again and again. August 30, 2013
Rated 4.0 out of 5.0 by Weekend at Crowne First time stay was very comfortable and what I would expect. Some minor problems with fridge and hair dryer were addressed promptly and efficiently. Would definitely consider another stay next time we are in the area. August 29, 2013
Rated 1.0 out of 5.0 by Bad service and poor quality... I had a bad experience with this hotel... First my reservation was given to somebody else, and not hold as requested. The room provided had a air conditioner leak and wet carpet around it . Breakfast charged aditional only for two people even we were three two children and an adult. Breakfast denied Monday at 10:00 am stating it was over, the employee at the desk told us it is as late as 11:00 am. I will never ever use your hotel or associates hotels ever. August 29, 2013
Rated 5.0 out of 5.0 by enjoyed my stay We had our class reunion there. The staff was very helpful. Cleaning staff made every effort to correct things that was not to our satisfaction. August 28, 2013
Rated 3.0 out of 5.0 by Check In The gentleman that checked us in was fabulous. I made reservations to celebrate my 12 year old daughter's birthday at the beach. The customer service representative took the initiative to congratulate her on becoming one year older. We slept in a very quiet and comfortable room. I especially liked the sounds coming from the clock. The following day was not so good. We went to the laundry room to wash our clothes before going home (3-4 hour drive) only to find employee clothes over the shower door, in a hamper, and in the dryer. We went to the gym and the water cooler was empty. One of the employees asked a lady at the front desk to replenish the tank, to which she responded by saying basically that it was not her job. As a courtesy, I requested a bottle of water for me and my daughter. The woman at the front desk said I could buy a bottle, then she went and brought me a cup of water in a paper cup. The pool opened at 7am. We swam and exercised for 30 minutes, got out to finish our clothes and returned at 7:45am, and the pool was locked for maintenance. I thought it was to clean up all of the dirty towels and orange slice by the pool. After about 40 minutes the pool area was reopened and it was just as unkempt as it was at 7am. In spite of our checkout date, we had a good nights sleep and the pool felt great. I chose this hotel because it was close to the beach, had an indoor heated pool, and a laundry facility. August 27, 2013
Rated 1.0 out of 5.0 by Dirty Room and Apathetic Staff Walked into a room that had stains on the comforter. Found used bandaids on the floor and the room was all around unclean. The worst part about our experience was the walls are paper thin. We asked to be in a quieter room and the first night were woken up by noisy guests at 1am. Management would not move us to the 'quiet floor' because we had a baby with us. Ironically it was the baby who was being woken up by others. If you have stayed at Crown Plaza in other cities, you know it's a nice hotel. This one seems to be stuck in the late 80's and needs a serious update. On the plus side, it is one of the least expensive hotels in the area. I would not recommend this hotel for a family vacation nor anything longer than one night. August 26, 2013
Rated 4.0 out of 5.0 by Great service. A nice place to stay away from the beach. The concierge was very accommodating. August 26, 2013
Rated 4.0 out of 5.0 by Descent accomodation, courteous staff We enjoyed our 3 day stay at the Crowne Plaza Hotel. The room was neat and had all the facilities we needed. The place was quiet and comfortable and the staff served us with professionalism and courtesy. Our overall experience at this hotel was very positive and we strongly recommend this to anyone considering a vacation at Virginia Beach. August 25, 2013
Rated 1.0 out of 5.0 by horrible customer service Maids kept knocking on door even though we did not want service and had a late checkout. coffee machine was not working at all in the lobby. vacuuming in lobby was loud while I was on the phone in the morning. absolutely horrible service and I am a platinum member. value was lousy August 21, 2013
Rated 4.0 out of 5.0 by Great service! Wonderful people & professional. Place is excellent! Workers very good! Internet service not good at all. Problematic & very slow. Needs improvement! The pool was nice, clean but needs to be heated. We enjoyed our time! Great environment! August 21, 2013
Rated 4.0 out of 5.0 by Positive experience This newly renovated hotel was spotlessly clean, offered quiet space for sleeping in spite of its proximity to the interstate, rates were very reasonable , staff was helpful and courteous, and it is located near the Va. Beach Towne Center. I will return on my next stay. August 20, 2013
Rated 1.0 out of 5.0 by Poor customer service along with an attitude! It only takes one thing to make a stay at a hotel terrible but when the staff is rude and disrespectful there is no excuses. A male employee name that started with a B, had to have the worst customer service skills that I have ever seen. When people come from out of town there are gonna be credit card or debit card problems due to identity theft. Doesn't mean you have to be rude and talk loud to a customer. People spent $600+ for the weekend so some banks will freeze your card. August 19, 2013
Rated 4.0 out of 5.0 by James- Pa couple My wife and I have stayed at the Crown Plaza VA Beach at least four times and never had a problem. The front desk check-in was quick/easy, the room is modern and our housekeeping staff was very friendly. We have been coming to VA beach approximately 12-years, since our kids were small and are now empty nesters. We have stayed beach front several times. We now stay based on a fair price and nearby restaurants and shopping centers. Crown plaza is 10-minutes from ocean front, all restaurants are nearby and the hotel has free parking. Why pay $250.00 -325.00 per night at an ocean front hotel when you can save $100.00 to 175.00 per night in a quiet hotel near all of the restaurants and shopping centers. August 18, 2013
Rated 5.0 out of 5.0 by Stayed here and loved it I would recommend staying here if your looking for clean quite place to relax August 8, 2013
Rated 3.0 out of 5.0 by too loud t doors kept slamming all night, And I was staying in the VIP room 510. Just wanted so peace in quiet, But still by fair, the best hotel in VB by far.... August 5, 2013
Rated 4.0 out of 5.0 by Good Overall: Good!!!! Pro: Clean rooms. The bed was comfortable. Housekeeping good. Hotel is lovely inside and out!! Fridge and microwave an added bonus!!!! Front desk nice and friendly. VERY GOOD LOCATION!! Minutes away from main attractions. Would highly recommend staying at this Hotel!!!!!!!! Cons: Very minor issues: No dressing mirror. Only mirror in the room was in the bathroom. Never was able to experience the Hotel's provided "Happy Hour." Never any refreshments!!!! Regardless of what time you arrive for it!!!!! Cost should include some kind of breakfast!!!!!!!! August 3, 2013
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