Rated 4.0 out of 5 by 233
Rated 5.0 out of 5.0 by PamScottsdale Your Staff is Incredible
I travel to New Mexico often for work and this trip had originally planned to stay at a different hotel each night for the three nights I was working in Albuquerque. I ended up staying all three nights at this Holiday Inn. I was greeted my first night at the front reception desk by Demar. He remembered my name, welcomed me back with energy and a great big smile, and recalled everything about my room preferences from a previous stay over a month ago. He remembered specifics such as a room at the end of the hotel, a room with a tub, and away from the elevator and immediately searched his inventory of rooms to ensure my comfort was met. What an awesome feeling for a customer to feel so valued. He made me feel like a queen! Demar has made me a loyal guest at your hotel. See you next trip!
October 3, 2015
Rated 5.0 out of 5.0 by john 31 great pool and customer service
my experience was wonderful, when I first walked in the lobby was nice and clean. I was greeted with a friendly smile and our stay was great the whole time we stayed.
September 28, 2015
Rated 5.0 out of 5.0 by HappyInTaos Recent stay in Albuquerque
It was truly a pleasant stay with my teenage granddaughter. We had many events to attend and so did not use the additional facilities, but we have stayed before and always enjoy it.
Suggestions: we did not book for breakfast because of the menu not including gluten free and dairy free. With so many people now needing these special diets, I would recommend a menu sensitive to these needs.
Suggestions: the window sill was severely cracked and our view out the window (which was very hazy due to the seal being cracked) included the air conditioner unit and a broom left near it. It would have been nice to have these things taken care of.
Again, we always enjoy our stay but would like to see a bit more attention to these matters.
September 18, 2015
Rated 4.0 out of 5.0 by Mz James Nice hotel but.......
The hotel itself is real nice. The room was comfortable and so was the bed. We stayed at this hotel mainly for the pool. However, we found out too late the pool was not heated, cold enough my niece's lip were blue. It was cold enough that the Jacuzzi was full of little children trying to warm up.
Next time I decide to take my niece(s) for a trip, I will make sure we stay at hotel with a heated pool.
September 10, 2015
Rated 5.0 out of 5.0 by tex17 Crazy Lady
Hotel was great. But what I'll remember is this lady came in front door into the lobby and emptied her purse out like 3 times. She played like she was talking on a phone she didn't even have in her hand. She was yelling at her hand and pointing around. Hotel staff just let this go on.
September 8, 2015
Rated 4.0 out of 5.0 by Abel! HI ABQ
Facilities are in good condition and excellent location....
September 8, 2015
Rated 2.0 out of 5.0 by DChavez273 Clean comfortable rooms disappearing internet access
The rooms were very clean and the lobby is very inviting
The internet access disappears for several minutes at at time (this is a problem when having a video conference)
There was a guy opening the door for several kids in the pool area it was madness, 10 kids and 4 adults in the hot tub and 20 kids jumping in and out of the pool
Decided not to get in the hot tub and stopped by the bar, the bar was very nice as were the staff
All of the staff at the front desk were kind resourceful and equally overwhelmed
September 3, 2015
Rated 5.0 out of 5.0 by Po-trish A pleasant surprise
It has been many years since we stayed at a Holiday Inn. We were pleasantly surprised with our stay. Our room was ready and cool. The bed was comfortable. The bathroom was clean and we loved the walk in shower. Easy to get to right off the interstate.
September 2, 2015