Rated 3.6 out of 5 by 93
Rated 1.0 out of 5.0 by Allen NNN Wrong posted hours on the slide. Very poor management.
Unfortunately I have a bad review. We stayed here for the slide in the pool. Posted in writing hours are 4pm to 9pm. Not one single day did they allow the start of the pool until well after 5pm. Also we were told since there wasn't enough of us, why would they waste the slide on us? Now that is terrible customer service. Poor management from rude associates at the desk. Terrible internet service with no support. Great customer service in the cafeteria though. Wait staff excellent.
July 22, 2014
Rated 5.0 out of 5.0 by teco Great room arrangement and cleanliness
It is great to me walk in a room with a great smell and that the temperature in the room is very comfortable.
The bathroom clean and towels available all the time.
July 22, 2014
Rated 2.0 out of 5.0 by Sks4 Clean hotel but small pool
With a small child that was really looking forward to the slide at this hotel to being let down cause it was too fast. Also the pool area is way small. No room to relax and actually swim. I was not inform when checking in that they only give 2 bracelets per room for the slide and any additional bracelets are 10 bucks each. The air conditioner in our room was horrible, and the beds are way to soft for me!
The good things were the hotel was clean and in a good location to the things we were InAlbuquerque to do.
July 20, 2014
Rated 4.0 out of 5.0 by buck66 Friendly staff
Nice hotel, good location, but the staff was the highlight. Very friendly and helpful.
July 14, 2014
Rated 5.0 out of 5.0 by omarae0622 Overall comfortable stay.
Except for the matter of having a less-than-quality waiter at the breakfast meal, our stay was satisfactory. My husband and I always look up a Holiday Inn Express when we travel as they seem to meet our needs. However, we did have a couple of problems on our last visit, but they were handled satisfactorily and in a friendly manner.
July 8, 2014
Rated 5.0 out of 5.0 by HarleyAngel69 GREAT place to stay!!
We have been staying here for ALL our Albuquerque trips! The beds are the most comfortable around and the room is always fresh and clean! The only problem I ever encounter is that they don't give us enough shower towels, but that is just a phone call to the front desk! Other than that, the kids are happy, we are happy and we will ALWAYS continue to come back! :)
July 7, 2014
Rated 3.0 out of 5.0 by Nana621 If you don't like your job
I seems that many of the people working at this hotel do not like their job. The person checking us in was unfriendly and not at all helpful. We ended up by the elevator, which was extremely noisy--ALL night long. When we mentioned to the checkout person that our check-in had been rather unprofessional, her reply was "I'm sorry. Your total is $---". We checked out early and found another hotel.
July 2, 2014
Rated 4.0 out of 5.0 by Ken0726 Housekeeping
My only complaint about this hotel was we left the room one day at 10am and was gone till 10:30pm and when we returned to the room housekeeping never made the room up so I had to call the front desk to let them know and ask for clean towels to be brought up. Other than that I was happy with the hotel and would stay there again.
July 2, 2014