Rated 3.5 out of 5 by 57
Rated 2.0 out of 5.0 by Patm3 traveler
This is a very nice facility - unfortunately we have had nothing but bad experiences here. If there was another HI on the north end of Albuquerque, NM we would never come back!
1st stop :20 or so SCREAMING KIDS in the pool in the evening - when Hotel guests (adults) wanted to use the jacuzzi to relax. There was some kind of deal with town for a kids play nite in the HI pool! NO towels poolside for the jacuzzi - when staff alerted, they said "Sorry, they are all in the laundry". We complained to new front desk person next morning and she said "Sorry - have a cup of coffee on us in the restaurant" - the waitress refused to honor the front desk. There was no coffee out in lobby.
2nd stop: We were unfortunate to be here AGAIN for pool nite with screaming kids. I believe they do it on Wed - I didn't write it down. We didn't even try to go in the jacuzzi this time. Went for breakfast in restaurant next morning - NO wait staff appeared for at least 5 minutes, then dropped off menus and disappeared again. We left.
3rd stop (date of this review): Front desk person very "blah". However, the complementary wine or beer in the lounge was a most welcome treat to exhausted travelers! Room was comfortable & clean. The only friendly person was one of the cleaning ladies! Went to brkf - we were the only people in there - humm...wonder why!
The staff here are not the usual warm, helpful and friendly people we are accustomed to seeing at HI. The facility is very attractive however, not a nice stopover!
December 7, 2013
Rated 5.0 out of 5.0 by PRDorman 1ST REVIEW
YOUR STAFF IS EXCELLENT, VERY USER FREINDLY. THE CHEF IS GREAT AND PRICES ARE VERY REASONABLE. I ALWAYS ENJOY MY STAY AT THIS HOTEL. THANK YOU
November 30, 2013
Rated 4.0 out of 5.0 by JCIMMI Very nice accomodations
My stay in Albuquerque was made better by the room I was given. After a long day of work, coming back to a comfortable room made relaxing that much easier.
November 22, 2013
Rated 5.0 out of 5.0 by zandrew26 quiet and comfortable
the staff was great the bar was cool to hang out in and watch football the foos at the restraunt was good the room comfortable the bed could have been more comfortable but it was adequate and as always the pillows were awesome
November 12, 2013
Rated 5.0 out of 5.0 by cristy27 Excellent Service
I would recommend this hotel to all my friends and family
October 31, 2013
Rated 5.0 out of 5.0 by nmterry Always Good Stay
I have stayed at this property a number of times in the last year and It never disappoints. Rooms are clean, Property is clean, Food is Good and the lounge has very good staff. Have never used the pool but it always has people in it so........
October 26, 2013
Rated 3.0 out of 5.0 by Charles101813 Too much noise to get quality rest
When I think Holiday Inn I envision a clean, quiet, and comfortable place to stay. You enter a nice clean lobby with helpful and courteous staff but it ends there. Entering the room there was a large carpet stain and the bath shower was missing the drainage cap, opening it to a dark and filthy hole. It gave the feeling of being poor quality and cheap. It is next to a very busy interstate where we could hear traffic, especially the semi's, all through the night. Then they had a guest who parked his huge semi with a ridge in the parking lot. He parked it late in the evening taking several attempts to park with the constant backing up beeping going on. Then he did it again early in the morning waking us up to the obnoxious beeping sound. Definite avoid next trip.
October 23, 2013
Rated 5.0 out of 5.0 by CK212 Perfect Rest Stop
My wife and I make a couple cross country trips per year going from NY to LA. We always shoot for Albuquerque as one of the first or last milestones to stop for the night. This hotel we have found has the best amenities for the price. would definitely recommend
October 23, 2013