Rated 3.9 out of 5 by 131
Rated 4.0 out of 5.0 by SF1009 Nice Suite
We loved our suite with king bed and all the amenities of home. The suite was spacious and our bed was very comfortable. The average score for sleep quality is because the pull-out sofa for our adult daughter had a very old and quite thin mattress with springs very near the surface. The only other inconvenience is that the bathroom is located inside the bedroom so that anyone sleeping in the living area has to walk through the bedroom at night to get to it.
July 26, 2014
Rated 4.0 out of 5.0 by Ken-bob Nice hotel--not great in some areas
Most everything was as expected.
Rooms were not ready at 5pm--minimal empathy and compensation for inconvenience.
Difficult to make a reservation with a special rate--central reservations cannot and they refer you to the hotel which then refers you central reservations????
July 24, 2014
Rated 5.0 out of 5.0 by Queen314 Overall, clean and friendly place to stay.
Overall, the stay was excellent!! Clean, nice rooms and very friendly staff. Would definately stay here again. However, we were staying for a wedding. Check in was a nightmare! Rooms were not ready at 3 pm check-in, some guests were asked to move their room after checking in, and the line to check in was unbelieveable! I believe this was because there were 3 weddings checking in at the same time. However, I feel they knew this ahead of time, and should have been prepared.
July 23, 2014
Rated 5.0 out of 5.0 by Ed & Sandy Helpful Staff and Good Location
This was our first time in Auburn, NY. We went up on a Saturday for a friend's wedding. The wedding was at 4 PM and we were driving up the day of the wedding. We asked if we could check in a little early as we were on a tight schedule to check in, get dressed and get to the wedding by 4PM. The staff was wonderful! They had our room ready and they were very helpful and courteous. The room was very clean and the beds were great. We had a very nice brunch the next morning in their restaurant before we left for home. It is an older property, but well maintained. We were very satisfied with our stay and would stay there again if we were visiting this area.
July 18, 2014
Rated 4.0 out of 5.0 by TKALL Megan McMurphys Restaurant in the Hotel
The restaurant would be a nice place if it was clean. Chairs are soiled and broke. We ate there three nights and the tables were sticky. Mentioned it to the waitress, she said it was the humidity in the restaurant. I took out a wipe that I had with me, wiped the tables, and it was no longer sticky. The wipe was dirty. The restaurant staff was nice but the restaurant needs a good cleaning.
July 17, 2014
Rated 5.0 out of 5.0 by kfconnolly Excellent
I was offered a room upgrade as a platinum member and they have me an executive suite that Obama had once stayed in! Great staff, great service, upscale looking place.
July 17, 2014
Rated 5.0 out of 5.0 by LJBoston Gracious staff, clean room
While in Auburn for a family wedding, many members of my large extended family stayed at the Holiday Inn. The rooms and facilities were generally very clean and comfortable. What I appreciated the most, however, was the tolerance and kindness of the staff when we gathered in the pool area for an impromptu "after party" following the morning wedding and afternoon reception. We were a bit noisy and boisterous (though not destructive) with many small children in the pool and a lot of loud conversation. I am thankful that we were allowed to enjoy each other in your hotel-it meant alot to visit with my siblings, cousins, etc, in such a pleasant setting. My gratitude to you all.
July 16, 2014
Rated 2.0 out of 5.0 Good location terrible air conditioner
The hotel lobby is pleasant and clean and so was the room. The room air conditioner was very loud, the toilet didn't flush effectively, and the tub didn't drain. I wouldn't stay here again.
July 15, 2014