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Rated 3.8 out of 5 by 175 reviewers.
Rated 3.0 out of 5.0 by Outdated needs upgrade Needs update and staff also need to be trained in proper customer service methods. October 15, 2014
Rated 2.0 out of 5.0 by Not Good for the Cost I stay in 2-3 hotels per month across the country. This hotel was among the lowest quality for the cost. Not recommended. October 14, 2014
Rated 5.0 out of 5.0 by COmfortable, peaceful room that satisfied my needs My stay was very comfortable and peaceful, which is exactly what I'm looking for during my business travel. October 14, 2014
Rated 5.0 out of 5.0 by Very Nice It was a great stay! Staff was great! It was clean and beautiful... Very nice! October 13, 2014
Rated 5.0 out of 5.0 by treated very well I have stayed here multiple times always with a good experience and willing to come back again. The front desk employees were friendly and professional. Kari in marketing was especially helpful with the planning of my stay. October 9, 2014
Rated 5.0 out of 5.0 by Great Weekend I had origianlly called the Marry-Go-Round Musical Theatre for tickets to see "Church Basement Ladies" and they told me of your special offer to stay at your hotel. I booked both and loved the play. We then checked in to this Holiday Inn and was so pleasently surprised to get such a clean and spacious room. Dinner in "the Pub' was fun - the Irish food was good, though not great. Our room had this large King sized bed, as soon as we laid down we both remarked "great bed" went to sleep in minutes. After a good night's sleep weoke up went to church Sunday morning, it was right next door. Came back into the hotel and had a delicious bountiful breakfast. Loved our mini-trip from Rochester - We'll do it again! Hopefully soon. Favorable Fans of the Auburn Holiday Inn. October 9, 2014
Rated 1.0 out of 5.0 by Pool side very loud Stayed for a wedding for 2 nights with my 6 month old son. The room and hotel itself is beautiful. The food is ok, a bit expensive for the quality. The pool is so warm, my son loved it. The beds were very comfortable. The downfall of this hotel is that if you want to go to sleep before 10 and you have a room on the pool side, it is not happening. The first night there were screaming children until the pool closed at 10. My son usually is asleep by 7:30 and he couldn't stay asleep because of the noise, so i had a screaming child until the pool closed, in which he was so hyped from crying that he wouldn't go to sleep (which isn't normal, he sleeps 13 hours a night). The next night there was a wedding party downstairs, so between the bass and the screaming children in the pool, no sleep again. AFTER the wedding party was closed down, they made their way into the pool area until about 1am. When they were giving us a room they asked what floor we wanted, saw we had an infant. They should have not given us that room. I was livid and exhausted by the time the weekend was over. Also, the toilet was so loud we couldn't flush it at night. October 8, 2014
Rated 5.0 out of 5.0 by Excellent value I picked this hotel based on the price point and was pleasantly surprised that the room was exceptionally maintained, the pillows and bed were super comfortable, and the staff were really attentive. It may be a bit off the beaten path if you are heading to the outlet malls (20 min drive) but it's worth the detour. October 7, 2014
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