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Rated 3.8 out of 5 by 144 reviewers.
Rated 4.0 out of 5.0 by Comfortable sleep and great front desk service Really enjoyed my sleep, very comfortable beds. Very clean rooms and hotel overall. I would definitely stay at this hotel again. August 15, 2014
Rated 2.0 out of 5.0 by POOR FRONT DESK CUSTOMER SERVICE On a whole our stay was decent, as far the hotel comfort. The young man at the desk was was obnoxious and condecending and unfortunately was at the front desk our ENTIRE 3 night stay. Many other guests had problems with him too. Several families (we were there with 1 of 4 wedding groups) including ours will probably not stay at a Holiday Inn again. Our room did not get cleaned untill after 5pm the first day & my brothers room never got cleaned. Also the same person made a mess with the room charges, several were charged to someone elses credit card. we are still straightening that mess out a week later. We were at the Auburn NY Holiday Inn. If your travel plans include staying at this hotel I would NOT recommend it. August 15, 2014
Rated 3.0 out of 5.0 by Ratings for 8-09 & 8-10, 2014 Generally a good experience, but a bit pricey for creature comforts. We had trouble with toilet flushing all the way. It took 3 attempts even for just water. Had the same issue when we stayed two years ago. Food & eatery were very good. Otherwise a good experience and we would recommend, but with these qualifications. August 14, 2014
Rated 1.0 out of 5.0 by Evening staff was great!! I would never stay at a holiday Inn again I expect CLEAN rooms not the mess we encountered August 13, 2014
Rated 1.0 out of 5.0 by Dirty bathroom and dirty bed Our stay was for one night on August 9th, 2014. It took almost a half hour to check in because there wasn't adequate front desk staff. Upon entering our room, I inspected the bathroom which looked quite run down and there was hair in the shower area and also on the floor, from an overused mop possibly. Someone attempted to clean the bathroom, but failed to inspect the work afterward. That evening, when we turned down our beds, we saw hair in the sheets. I went down to the front desk and the housekeeping manager was quick to respond and come to our rooms with clean linens. The part that was crazy was that I ended up helping her change the sheets which took me away from my relatives for about 45 minutes (we were a wedding party). I guess I felt bad that she was all by herself trying to correct a mistake. No worker there was overtly rude, just completely disorganized. For instance, my bother in law tried to get a water bottle from a machine and it was completely empty. He went to the front desk and they were all out of water. As my brother in law stated quite right, "How does a hotel run out of water in the middle of August?" This was a disappointing Holiday Inn that wasn't worth the price we paid. Just thought someone should know. Hopefully, I will receive a response to this review. Thank you for your time. August 13, 2014
Rated 5.0 out of 5.0 by Business Center Hotel room was clean and the bed was very comfortable. The business center was terrible. The computer connection was very slow and kept logging me off. August 13, 2014
Rated 5.0 out of 5.0 by 50th reunion wonderful service and great food and to end the day with a comfortable bed equals perfect August 11, 2014
Rated 3.0 out of 5.0 by the longest wait ever Poor management at the desk- long line of customers not attended to and no apology given -manager showed no concern and did't care August 8, 2014
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