Rated 4.4 out of 5 by 479
Rated 5.0 out of 5.0 by janebo Great service
We stayed at the Holiday Inn for a course in November and found the staff to be welcoming, friendly and efficient. It was lovely to staff so engaged and happy in their work.
The hotel itself was clean comfortable and had lovely surroundings. I good place to stay for business or if you need a night before or after a flight.
The food was amazing in that it catered for all tastes and cultures.
I would recommend this hotel to others
November 23, 2015
Rated 1.0 out of 5.0 by JOMABEX Consistency Counts
I have had several visits to Holiday Inn Auckland and, like every hotel, it has strengths and weaknesses; highs and lows. A real high here is the attentiveness, courtesy and professionalism of the staff, especially the evening restaurant staff who make you feel welcome, invited and valued.
Unfortunately, this plus cannot override every issue and although some can be forgiven, such as speed of service, worn areas and overly busy public areas: where the business room audiences, break and convene directly into public thoroughfares, not everything can be hidden behind their friendly approach.
The kitchen has let the rest of the team down more than once and when it does, it can do so in spectacular style. Food can range from good, through acceptable to pitifully bad and that is even based on the same menu item.
There are other concerns around noise management in dark hours and the staff taking the hit where management should be fronting the issue, but in reality, a good food experience is a major part of a good visit experience and to get it right, the 'HI' needs to get it consistent.
No business should be looking to achieve the lowest common denominator.
November 21, 2015
Rated 5.0 out of 5.0 by Gorranbay Stop over
We stayed here on a round the world stop over before visiting Australia. The hotel is a bit remote if you do not have a car, but taxis are available
November 21, 2015
Rated 5.0 out of 5.0 by Daniel50 Great being a Platinum Member
Well looked after, once again - thank you. I appreciated the upgrade to a larger room and the personal attention received.
November 20, 2015
Rated 5.0 out of 5.0 by AKGF Great Stay!
Yum food, excellent shower, relaxing atmosphere even though I was there on business.
November 18, 2015
Rated 5.0 out of 5.0 by Nani99 Spacious Guest rooms
Guest rooms are well facilitated and spacious.
Clean and comfortable beds. the wireless service was awesome. The friendly staff made staying at Holiday Inn enjoyable. would recommend to family and friends .the quality of service was superb.
November 15, 2015
Rated 1.0 out of 5.0 by OJ06 Comfortable - as long as nothing goes wrong
2 main issues ruined my stay.
1. Clothes sent to laundry appeared to have been forgotten about and I had to chase the staff to find out where they had got to, then had the pleasure of laundering them myself late at night.
2. Dinner service on one night took an extraordinary long time despite the restaurant being next to empty. I wondered if perhaps they were prioritising room service. As expected, there aren't many dining alternatives in the area.
The staff were friendly, though their knowledge of the hotel services were at times lacking. Don't expect them to manage any problems that arise well. The gym is also a bit of a token effort.
Other than that, the hotel was relatively comfortable and should be a good night's sleep if everything runs smoothly for you.
November 15, 2015
Rated 3.0 out of 5.0 by Blar blar blar Nice room
The hotel is quite attractive in terms of the souranding but it is pricy. Disappointed that my membership does not recognised.
November 14, 2015