Rated 3.2 out of 5 by 138
Rated 1.0 out of 5.0 by Eggo76 Dated hotel with rude staff
The hotel is in need of a complete overhaul. Our room was large but dated and came straight out of the 1980's. All members of staff which we encountered were foreign and with many of them not able to speak enough English to communicate amicably with the guests. Their abruptness came over as rudeness when serving us in the restaurant area. Overall a very disappointing facility.
February 24, 2014
Rated 2.0 out of 5.0 by Andy671 Second Hand Hotel
Other than the staff and breakfast being good, the quality of the Holiday Inn was poor, it looked like my daughter had been doing the painting and decorating as it was very poor and my room room looked tired and worn out, cracked tiles in the bathroom, broken drawers in the wardrobe and by the TV. Lighting that needed plugging in before you could use it.
Would think twice before using it again.
February 24, 2014
Rated 2.0 out of 5.0 by Naldo2 Very dated and stuffy
On arrival you have to leave your car down a tunnel leading to the car park barrier while you walk to the desk to obtain a token to open the barrier!!!
The place is very dated and tatty.
They charge £18 per night to park.
I was asked to go out of the restaurant at 06.59 because they don't open until 07.00.
It takes a very long time to check in and even longer to pay and check out.
February 20, 2014
Rated 2.0 out of 5.0 by Rich58 worn out bed but service recovery
Had mixed expectations of hotel knowing that it is due a refurb. It needs it. It was selected for convenience, reasonable room rate given location and a fair probability of car parking although this could not be pre-booked owing to limited space. In the end adjustment to bill was made without fuss having shown state of bed to the duty manager. Breakfast was very good with excellent service and comfort. I have been a long standing customer of holiday inns for business and leisure and would comment that the general state of this hotel is not really adding positively to Holiday Inn's brand reputation.
February 17, 2014
Rated 4.0 out of 5.0 by timbo1959 ok + friendly staff
Stayed several times before as my daughter lives in Brighton. Reception, bar and breakfast staff all very friendly and helpful - as they have always have been.
Bar area a little souless and very quiet, although it was Sunday night.Breakfast fine.
Room ok but you lose marks for not having a lamp on the desk - this should be a must.
February 13, 2014
Rated 4.0 out of 5.0 by philT start of a touring weekend
arrived before check in time and the room allocated was ready front desk staff were very good and pleasant room was clean and okay until my wife pulled the desk chair out to sit on and she found a pair of black ladies Woolley leggings after contacting the front desk a manager came up and removed them, not to put a damper on the stay the room and bed was comfortable and we both had a good nights sleep. the food in the restaurant was very good. The bar drinks was good but a little pricey overall a good stay.
February 11, 2014
Rated 4.0 out of 5.0 Thank You
I would like to acknowledge Fabiola Riggs and Cliff our Breakfast Waiter who both went out of their way to make our weekend break very enjoyable.
February 6, 2014
Rated 3.0 out of 5.0 bar food not great
Extremely expensive food/drink in the bar and it wasn't all that great either. Public areas of the hotel are a bit shabby but room was ok. I was upgraded to a side sea view- i could just see the sea if i put my head to the glass and looked sideways- glad i didn't pay for this. Nice location but not up to normal holiday inn standards
February 2, 2014