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Rated 3.3 out of 5 by 284 reviewers.
Rated 3.0 out of 5.0 by needs refreshing, but saved by good service The guest rooms badly need revamping, this property does not really do justice to the Holiday Inn brand anymore. I would have given just 2 stars, had it not been for the friendly service, and a rare room upgrade as a Platinum member, which was a nice surprise. The seafront balcony is a nice idea, but obviously never gets cleaned. January 28, 2015
Rated 5.0 out of 5.0 by Large room with sea view, great service Really impressed by the service of the reception team here, nothing was too much trouble. Yes the hotel is undergoing a renovation but as long as you go into this knowing that everywhere is not 100% then you should know what to expect and adjust accordingly. January 26, 2015
Rated 4.0 out of 5.0 by Excellent staff make up for any slight drawbacks I picked up a cheap rate in the Winter Sale, and was absolutely delighted with the stay. Staff go out of their way to ensure you have a comfortable and enjoyable stay, some of them really going out of their way to ensure excellent service. It happens very rarely, but this hotel made me feel really valued as a customer - in fact, I kept on wondering if perhaps an important person with my name was also staying at the same time, and they'd mistaken me for him! The hotel itself is a little bit tired in places, and the internet a bit patchy in the room, but the excellent service and huge room, with sea view and balcony, more than made up for this. January 22, 2015
Rated 4.0 out of 5.0 by Big rooms, old bathrooms, slowest internet ever! Nice big rooms. We got 2x double rooms with adjoining internal doors (even though when I asked at the desk I was told it was not possible - we were able to connect the rooms by opening the doors ourselves). Whilst everything has been modernised, the bathroom suites are very old and tired and really detract from the rest of the refurb. Why bother making the rooms so modern and then have dirty old bathrooms. Corridor had that new carpet smell which bordered on pungent - but I accept that can't really be helped and will go in time. Internet access, whilst easy to connect, feels like the first dial up connection being shared by all guests - it would take an age just to open a simple site. Not fit for purpose. Watch out for the flexible rates on the website - you're quoted a slightly higher rate when booking which gives you the option to cancel up to a time on the day (needed for us as my wife was heavily pregnant). On checking in, the price had risen astronomically. Luckily I had the booking email to hand and the staff eventually modified the rate to honour the price quoted when we booked. Bearing in mind the hotel was practically empty, not sure what they were trying to pull! Make sure you take evidence of agreed price with you to avoid being ripped off. Have to say though, the staff were very attentive and sorted the issue out quick. Not sure how it would have gone had I not had the evidence from the email though! January 21, 2015
Rated 5.0 out of 5.0 by Attentive staff under difficult conditions Considering that a lot of refurbishment that included building work on the roof surfaces outside the bedrooms the staff coped very well to ensure minimum disturbance to the comfort of the guests. The front house/reception manager, in addition to being efficient took time to answer the number of questions we had in a helpful and friendly manner. January 19, 2015
Rated 4.0 out of 5.0 by Comfortable bed and large room As it was early January we were not surprised that the hotel was being redecorated when we were there. We noticed what looked like insect powder had been put down in our corridor. January 19, 2015
Rated 4.0 out of 5.0 by Staff very helpful and efficient. My first impression was that this hotel was in need of some tender loving care but then saw that it was going through a £3m refurbishment. As a Platinum member I was delighted that I was given a complimentary upgrade. January 19, 2015
Rated 5.0 out of 5.0 by Brilliant staff Fab stay, best staff in any IHG anywhere! Could not be more helpfull and met all my requests and more. Best Hotel in Brighton by far. January 18, 2015
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