English
Chicago-Carol Stream (Wheaton)
Book online or call:
1 800 972 2494
|
Hotel Contact Information
Hotel Front Desk: 1-630-6653000
Hotel Fax: 1-630-6659389
Hotel Fax: 1-630-6659389
Rated 4.2 out of 5 by 42
reviewers.
Rated 5.0 out of 5.0 by Ben27 Clean and well maintained with great service
Very good place to stay the motel was great and the restaurant had excellent food .
May 20, 2013
Rated 5.0 out of 5.0 by Wheatongradmom Quality attention and personal service
We've had the opportunity to stay here over the course of 4 years (2009-2013) when visiting our daughter at college. Service has always been wonderful with attentive staff for every need. We chose to have the graduation/family reunion here on Mother's Day weekend this year. Courtesy, excellent attention and personal service was in order from the initial email contacts which identified our needs to the culmination of our event! Holiday Inn-Carol Stream has been a memorable component of a memorable college experience! Thanks so much!
May 18, 2013
Rated 2.0 out of 5.0 by Mkeguy Good location but noisy heater / air conditioner
Pillows too hard and big. older Hotel needs updating too. Could not sleep with air unit on.
May 13, 2013
Rated 5.0 out of 5.0 by James59 Excellence in customer service
My stay at this location was first rate in every aspect. I especially want to commend the staff at Albertos, in particular the bartender "Dee" for being so courteous and attentive. The rooms were always cleaned to a very high standard. The front desk was always willing to help answer questions or suggest entertainment.
April 25, 2013
Rated 5.0 out of 5.0 by Lisa81479 Exceptional Service
My husband and 2 young children stayed for only one night at this very clean hotel. Our experience was not of the norm due to the lovely storm that hit that day but when an unexpected problem happened in our room the manager did not hesitate on giving us not another room but a bigger and better room plus paid for our meal at the delicious restaurant that is located in the hotel whose staff is also very nice and attentive. Plus my daughter unfortunately left her school bag at the hotel after we had departed and the hotel management promptly mailed it to us when we only live 3 hours away. We could not have stayed at a better hotel. We do a lot of traveling and this hotel has had the best staff the we have come across in a very long time.
April 19, 2013
Rated 4.0 out of 5.0 by SomePatron Just short of a great experience...
I only had a couple of issues with my recent stay here at this Holiday Inn. First off, and this is a complaint from my last stay too, the rooms with whirlpool tubs should include more than the standard allotment of towels. My wife and I have stayed here twice and both times we had to request more towels. At every other Holiday Inn we've visited with whirlpool suites there are more than enough towels, but not this one. Why?
My second issue was the staff wasn't as nice and friendly as usual. I didn't get my IHG member gift, nor was my membership level mentioned. I like the extra personalization that being a club member affords me. The staff here needs to step it up on check in, especially for IHG Club guests.
April 17, 2013
Rated 4.0 out of 5.0 by marpro6 Bathroom lighting
The bathroom lighting needs some attention. Only two lights on either side of mirror above sink. No overhead lighting and no lighting in tub/shower area. Could use a light above the tub/shower.
March 22, 2013
Rated 5.0 out of 5.0 by George74 Always a great hotel
I've stayed here on and off the past ten years and have always enjoyed my stay. The staff is well trained and this hotel has an excellent restaurant and bar operation, Friendly staff and well maintained rooms.
February 18, 2013
