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Rated 4.0 out of 5 by 325 reviewers.
Rated 5.0 out of 5.0 by Amazing Service My family was going to Charleston to see our boys at The Citadel and in the past we have stayed in Folly or North Charleston but we wanted to stay closer to the school. So in August we went in person to book a room for Oct. and the Manager found us a great Citadel rate and then suggested we check out the rooms to make sure it would work for us. When we went up to see the room the woman cleaning the room we were looking at asked us if we wanted to see some other rooms. She showed us several so we could see ones with a view and that some have a table and chairs and some have chair and foot stool. Honestly that alone would have inspired me to write a good review but we just came home from the trip and I have to say those two are not the only shining examples of excellent customer service. From the check in to the check out each staff member even if only in passing on the elevators went out of their way to make us feel welcome and to make sure our needs were being met. The concierge gave us excellent restaurant recommendations. The house keeping staff did a wonderful job on the room and even asked me in the hallway if I needed anything else. And when our cadets ended up getting an overnight when we asked for extra bedding for the floor they had a cot (a twin bed on wheels really) in our room in about 20 min. And when we needed to check out but would not have room in our car for luggage and the boys they suggested that they keep our bags in the back until we could come back for them. There are so many other things that they did that made this a very enjoyable trip and needless to say we have already made reservations for our next trip with them. This hotel might not be the newest or have the largest rooms but what it does have is the most welcoming, helpful staff I have ever experienced. October 21, 2014
Rated 4.0 out of 5.0 by Great Location with a beautiful view The hotel does need to be updated but considering it was very nice and comfortable and the staff was great. Plus it is just a short drive anywhere or you can take their shuttle! The are nice views from the restaurant, overall great hotel. October 20, 2014
Rated 5.0 out of 5.0 by great service We had a great stay. We found the personnel to be both helpful and friendly. They made you feel very welcome. October 19, 2014
Rated 2.0 out of 5.0 by Nice staff but services lacked Staff was very nice and courteous but hotel services lacked. Internet connection was horrible and resulted in loss of clients during our stay. Had to change rooms because door would not shut and was very difficult to unlock and open. Air conditioner in both rooms was very noisy. Hotel shuttle to downtown was late one morning and too full on a return trip back to hotel so had to wait for shuttle to return to pick up remaining passengers. On a good note, staff was very friendly and restaurant had awesome views. October 19, 2014
Rated 4.0 out of 5.0 by Friendly Staff and Large room Great value for the location especially being the most iconic hotel in Charleston. The parking lot is difficult to navigate in and out of due to a terrible access design, and the elevators are slow to get to your floor, but other than that we have no complaints. We have stayed there twice in the last 4 months and will stay there again. October 19, 2014
Rated 5.0 out of 5.0 by Great lounge next to the Bar on 16th floor. The lounge to the right side of the Bar was a great for our group of eight to meet and relax while watching several football games over the weekend. The view was outstanding and the food , beverages, and service were all top notch. Our waitress, Jo, was one of the best ever! You have a wonderful associate in that lady! We all loved her energy and dedication to please us on any request! Your bartender was outstanding too! Overall, our group that came from Washington, New Mexico, Ohio, and Texas all agreed we picked a great place to stay for our small reunion of high school football teammates from the early 1960's! October 16, 2014
Rated 5.0 out of 5.0 by wonderful experience We were surprised at how little noise could be heard from nside the room, both day and night. Wish the bed could have been positioned near the sliders to observe the wonderful view while on the bed. The best part was accidently discovering dancing in the lounge on Sunday night!!! That alone could make us return. Just a little more money than we usually spend on hotel stays. Worth it for my birthday celebration this year! October 15, 2014
Rated 3.0 out of 5.0 by Fair Fair hotel- fair experience - fair service - fair check in -- fair -- fair --- fair and this survey is too long !!! October 14, 2014
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