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Rated 4.1 out of 5 by 506 reviewers.
Rated 2.0 out of 5.0 by Be wary I booked this hotel through Hotwire. I figured the location would be ok, but it was horrible getting in and out of the hotel. The traffic comes screaming up in both directions and it's downright scary. That is coming from someone who is a seasoned driver. When I tried to check in at 345, just fifteen minutes early, they informed me that there was no room ready. Meanwhile, others are coming in with all their luggage and going upstairs. It was completely obvious there were rooms available and ready. It was well after four that I got a room, because their computer system was messed up and they were having all sorts of problems. I finally get a room, with no apology, and go upstairs after a long drive from Florida. Ten minutes later there is a couple trying to enter my room. Turns out they were assigned the same room. Seriously? The whole stay was not enjoyable. The pool is on the third floor, right next to the highway and all you hear are cars zooming by. The one good thing was the gym, the treadmill was great for a run. All in all, I would not recommend this hotel, unfortunately. June 26, 2015
Rated 2.0 out of 5.0 by Breakfast buffet was terrible This hotel needs much renovation. While the views are spectacular, especially from the roof top restaurant and lounge, we found everything else less appealing. The food at the breakfast buffet was poor in quality and representation. Eggs were cold, oatmeal was not warm enough to melt the brown sugar, fruit was partially peeled, and meat was almost burned. As for our room, it was clean but the towels were old and paper thin. Balcony was closed for our safety!! I must say the staff at the front desk were very helpful and pleasant. This place needs to be restored to the grand place it once was. June 25, 2015
Rated 5.0 out of 5.0 by EXCELLENT CUSTOMER SERVICE All of your employees were very friendly and professional June 23, 2015
Rated 5.0 out of 5.0 by syaff The staff were all very helpful and friendly, but I have to say, that the waitress at dinner was really far above what you would expect , and should be commended. June 22, 2015
Rated 5.0 out of 5.0 by Great services overall I highly recommend this facility to my friends visiting the Charleston area and the front desk staff along with the dining area staff was great. June 22, 2015
Rated 5.0 out of 5.0 by Great Hotel Great hotel would recommend to anyone. Holiday Inn. Its not just a great stay. Its a great experience. June 20, 2015
Rated 5.0 out of 5.0 by Rooms, restaurant and front desk staff The hotel has excellent views from all rooms. I felt like being on vacation in a resort. The customer services at the Rooftop restaurant were very good, especially the staff member, Joe. He was very patient, helpful, kind and professional. I also want to thank the front desk staff for their good customer services. June 19, 2015
Rated 4.0 out of 5.0 by Outstanding Customer Service Amanda the Assistant Manager always has a smile on her face and is making sure that the guests are satisfied before they leave. This property is centrally located to downtown and its providing shuttle service which makes it easy and convenient for the guests due to lack of parking places especially during High Season. The swimming pool is small but it has a very nice view over the harbor. June 19, 2015
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