Rated 3.9 out of 5 by 157
Rated 4.0 out of 5.0 by davenann Great room, cold restaurant
Overall the service and staff at this hotel were very good, the shuttle bus excellent, as was our room. However the restaurant was very cold and when we remarked on this was told the heating had broken down and we were given a 10% discount to our meal. The temperature outside was under 40 so not amused at having to eat in a good hotel with coats on! We never even attempted to breakfast there on our 2 night stay nor have dinner on our second night. The service was very slow and the food not even on hot plates, all in a very lukewarm experience! Come on Holiday Inn - you can do better - fan heaters?
November 29, 2013
Rated 2.0 out of 5.0 by Trilby Review
Plumbing was not fixed. breakfast not included in room price.
November 19, 2013
Rated 4.0 out of 5.0 by travellerfromtexas Just a few quibbles
Some service issues in the restaurant...staff inattentive and unprofessional.
Housekeeping didn't empty the trashcans or replace the soap/shampoo one day, and didn't leave fresh bath towels the next day. However, bed was made, and things were cleaned up.
Front desk staff were consistently good, however. Friendly, etc.
The room was good...beds comfortable, room was clean, etc.
The walls seem thin...could hear TV or conversation one night.
Shuttle was pretty good and consistent. Was kind of late to pick up from downtown one night, but only by about 15 minutes or so.
November 12, 2013
Rated 4.0 out of 5.0 by Vacationer3 Good Staff and Service
What made this a good location was the shuttle service to downtown Charleston. We did not have to drive our car. Drivers were very informative and helpful in answering questions.
Had the breakfast buffet twice and was disappointed both times. The food that was to be hot was only warm.
Enjoyed the wonderful view from the dining room/bar. Did go to bar one night and enjoyed the atmosphere.
November 11, 2013
Rated 3.0 out of 5.0 by exports room was fine
Food and service needs considerable improvment. selection and display need real upgrades
November 7, 2013
Rated 2.0 out of 5.0 by MikeinDC Not what I expected
While the staff were very helpful, professional and friendly, the room left a litle to be desired. The toilet did not flush properly and it took about 20 minutes for the water to get hot in the shower. The tub had cracks in it and was in serios need of updating. I'm not sure I would recommend this property to anyone. The bar was outstanding and had a great view.
November 7, 2013
Rated 2.0 out of 5.0 by canadianretiredcouple Poor service
The shuttle was the only good thing about this hotel. We had a pizza delivery man banging endlessly on our door at 3:30 am for a pizza we did not order. He had the wrong room. When we tried to complain, we got tired of endlessly repeating our story. The manager was always too busy. We were told that the manager would call us, and that they would call the manager at home. Only the manager they called was not the manager on duty the next day. I generally like Holiday Inn, but the service at this site was terrible.
I was told be a person at reception that since I had prepaid the room I was out of luck.
Terrible service, and the parking lot is very difficult to get in and out of.
Really puts a negative to the IHG chain.
November 1, 2013
Rated 5.0 out of 5.0 by Yitz59 Great area/location. Close to all sites and attractions!!!
The hotel and it's staff are top notch. A #1 in my book. From check in to check out the staff was always smiling. They informed us of events upstairs in the lounge/bar area. I went to two, Sunday's and Thursday's nites events. I enjoyed both nites. The food served is excellent quality and of a good representation of the local flavors. I really enjoyed dining and the views from the rooftop at sunset were amazing. After long days working in the downtown area coming back to the hotel was like coming home. Very comfortable and relaxing. I would recommend this hotel to all.
October 31, 2013