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Rated 4.0 out of 5 by 260 reviewers.
Rated 1.0 out of 5.0 by Never again...horrible There is no other way to describe our stay. Horrible. Our room started with 1/2 roll of toilet paper with no spare. Had to call front desk and wait for TP. The toilet never worked properly which resulted in calling for a plunger. We were getting ready for a wedding so time was short for everyone to use the shower. The hotel maintenance man came to the door when I was in the shower. One of my kids let him in. Instead of knocking on the closed bathroom door - and the shower water running- he opened the door and I was exiting shower- exposed.. He had a clear visual. I screamed. I went to the front desk to inform them what happened and was rudely told by Mary Bethany, we'll you called for the plunger. She was rude beyond acceptable standards in customer service jobs. She was outright RUDE. I asked for the manager on duty, she said they were not there. She made no apology and instead got nastier. Finally the young gentleman whom was working the front desk with her, came over and offered a sincere apology. I think he was embarrassed and tried to do what should have been done from the beginning. We were moved to a different room as the toilet was not repairable. In the new room the sheets on the bed were so very thread worn thin and "nubby". The nubs were a dark color that stood out on the dingy white sheet. It was gross. I have photos that I am happy to share as proof. I had a new sheet delivered to room and when we checked out the next morning I gave them the nubby sheet saying nothing,. The on duty desk person looked at the gross sheet and made a face like this is gross. I said yes this was on our bed...I walked out the door NEVER to return. In fact I do not think we will be staying at any Holiday Inn any time soon. July 24, 2014
Rated 4.0 out of 5.0 by needs upgrade we had my sons rehersal dinner there on the 14th floor and the view was beautiful and the food and staff were excellent. I was not pleased with the room at all, It really is old and sev of my guests said the same thing. I could tell there is just so much you can do without tearing the entire building down .You had attempted to upgrade but there is just so much you can do. I found crumbs of doritas on the bathroom floor and that wasnt pleasant to walk into. When you took a shower, there was no fan so the entire bathroom fogged up. The carpet needed replacing and was dirty. Its impossible to put make up on because of the mirrors. For the same price or cheaper. I would def stay somewhere more up to date. I would go there and have a drink on the 14th floor for the view is beautiful. July 23, 2014
Rated 2.0 out of 5.0 by Expensive The quality did not match the price. The food at the restraunt was HORRIBLE as well as the service. July 23, 2014
Rated 2.0 out of 5.0 by Not the Best Simply put, for the cost it is not worth it. And evidently check-in is at exactly 4:00pm and no one has any knowledge of Room availability until around 3:59pm, if you are booked on a discount like FF Don't expect , respect July 23, 2014
Rated 3.0 out of 5.0 by School Reunion We were a large group gathered from all over the world. The hotel provided us a great group rate. The staff was helpful and thoughtful and we all had a wonderful time. We had a group event with a dinner buffet one night which was great fun. The food was good and the wait staff was excellent. This hotel has a really great bar with a wonderful view and the bartender - Derek - is a truly stellar guy! Unfortunately... the WIFI didn't work at all. We were there 4 days and, despite spending a great deal of time on the phone with the technical group, we never had successful WIFI access in our room (12th floor). Others in our group had the same experience on other floors. Luckily we were mostly there for fun so, although disappointing, it didn't ruin the experience. July 23, 2014
Rated 2.0 out of 5.0 by Wedding reception The Wedding reception was handled very well by the staff. July 22, 2014
Rated 4.0 out of 5.0 by Great location, comfortable room We found everything to be a bit above average. We would definitely stay here again and do recommend the hotel. July 20, 2014
Rated 5.0 out of 5.0 by Old Hotel, Great View! You have to remember this hotel is around 50 years old. But, it has been upgraded in the past couple of years. The location is terrific, with views of the entire area. The elevators were quick and readily available. A big surprise was the restaurant. We ate dinner and breakfast there and both times the quality of the staff and food was excellent. That, along with the view, would make the restaurant a place to eat, even if we were not staying there. July 20, 2014
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