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Rated 4.5 out of 5 by 279 reviewers.
Rated 4.0 out of 5.0 by Clean, new facility, nice room Business travel; I travel a lot. Modern, new facility, nicely appointed. Clean, large room with comfy pillows and bed. I slept well. Bathroom was clean, large, well-maintained. Bathroom could have better lighting; hard to see to put on makeup. Also, no magnifying mirror for make-up application, which most hotels have. That was a minus for me. Very close to airport which was convenient. I felt very safe. Staff was nice, friendly and helpful. Restaurant service (breakfast) was helpful but slow. Food was good. Another minus-- required to go back out to my rental car to place a Parking Pass in windshield so car wouldn't be towed. Only issue was I had to park far from hotel lobby, it was cold and late, I didn't have appropriate coat for the unexpected weather, so going back to my car to place parking pass was not a positive experience for me. Not trying to whine, but that was an inconvenience I didn't appreciate at that time. I WOULD recommend this hotel. February 1, 2016
Rated 3.0 out of 5.0 by Comfortable room We stayed at this hotel because it is convenient to the airport we were seeing our daughter and granddaughter off back to Europe after their vacation with us in N Myrtle Beach. Our overall stay was Ok, the room was comfortable, well furnished and clean. The airport shuttle service is very good and the driver we had was vey helpful. Our disappointment was the restaurant. For dinner I ordered the fish and chips (supposed to be English style, nothing like it) and it was greasy), the breakfast service was vey slow and there was only four other guest there so I am not sure what the problem was except that the waitress did not seem to like her job. January 31, 2016
Rated 3.0 out of 5.0 by No Holiday for us. Checked in late due to a snow storm. We had previously booked a king bed, but there were no king beds were left, so I was promised a discount on my bill. Woke up the next morning with the full fare on my "express check out". I wasted about 20 minutes of my morning correcting this. Also, it is a loud hotel. Many people slamming doors and moving about at all hours. Lastly, the restaurant stops stops at 10 pm. We showed up asking for something hot to eat at 10:18; but no compassion, despite the snow storm and all. We were directed to the cereal section. January 28, 2016
Rated 4.0 out of 5.0 by Blizzard stay at hotel after trip to Mexico and back to Charlotte See items listed in review of hotel and the comments that we made regarding the front desk staff on the morning of January 25 at 9:30 a.m. when we checked out. The restaurant staff was phenomenal. The food was very good. January 28, 2016
Rated 4.0 out of 5.0 by A nicer than normal IHG but subpar food Looks to be a new hotel but has a log way to go for the bar and restaurant. Also the internet is super super slow. January 22, 2016
Rated 4.0 out of 5.0 by Cheer Comp Visit The overall stay was great. Staff were very friendly and willing to help with a smile. The reason I gave this review a 4 star was because of a couple of things. One being the location and not because of the airport. The family and I thought the location of the hotel was in the bad parts of the city. Every where we went, within the surrounding area of the hotel, there were armed security guards or police officers. Second the water pressure in the hotel was horrible. Lastly there was construction next door which kicked up a lot of dust making it hard for my son to breath throughout the stay, he has a bad case of allergies. Other than those factors the stay was great. January 22, 2016
Rated 5.0 out of 5.0 by Great Staff! From the time I walked in the door was greeted and well-taken care of!! Very polite and caring folks!! January 21, 2016
Rated 5.0 out of 5.0 by Nice and easy to use It was a nice short stay over and all the services was excellent. January 20, 2016
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Reviews between 10/05/2012 and 01/09/2015 have been removed due to substantial renovation.