Rated 3.7 out of 5 by 413
Rated 1.0 out of 5.0 by BZYG Holiday Inn Charlotte Airport
Everyone there was very nice great place to stay comfortable beds very clean everyone I talk to the day I checked in and the next morning when I checked out were very helpful and nice to talk to great job to all of you
July 26, 2015
Rated 4.0 out of 5.0 by GA400 Great hotel but restaurant has room for improvement
The hotel itself was very nice. The recently renovated room was in excellent shape and the bed was comfortable. Staff at the front desk were very nice and helpful. The restaurant however was a completely different story. No one was there when I came down for breakfast so I went to the desk and told them I was leaving and would eat elsewhere. Trish and Angela apologized and told me breakfast was on them so I went back. Unfortunately, as I waited for my coffee I looked in the cup and saw it was dirty. I looked in the other 3 cups on the table and another one was also dirty. I told Trish I was unable to trust what came out of the kitchen so I left for good. Angela called me and apologized and offered to comp my room or give me points. Again, the front desk went above and beyond but I will never eat or drink anything at this location based on my experience in the restaurant.
July 26, 2015
Rated 5.0 out of 5.0 by JB Colorado Beautiful hotel and exceptional service
This hotel was recently remodeled and is exceptional in all areas. The room styling, bed and furniture, is what I would expect in a high end hotel, not a Holiday Inn of year's ago. The room itself is large and offered a great seating area.
The shuttle driver, James, was top notch as was John, the front desk person. Both offered exceptional customer service.
I would definitely recommend this hotel if you need something close to the airport. We are seasoned travelers and were quite impressed.
July 23, 2015
Rated 5.0 out of 5.0 by Bella Hy Holiday Inn Stay
Extremely comfortable bed, excellent service, Great rooms overall..HMW
July 23, 2015
Rated 5.0 out of 5.0 by EdwardLwd Meet bus for Atlanta Baseball TRip
I was "taken care" of. I had to get -quickly- to Charlotte baseball game, staff helped me. Staff helped me "work the TV"
You should be proud to have such a facility.
July 22, 2015
Rated 5.0 out of 5.0 by clttraveler Fine establishment
Comfortable and spacious rooms. Convenient to the airport.
July 21, 2015
Rated 2.0 out of 5.0 by Jan2424 Miserable Night
After having a terrible day travelling, was greeted at 1 am by a crabby receptionist, no working elevator (my room was on the 4th floor) and no hot water at 4:30 am preparing to get ready for my re-scheduled 6 am flight. Will avoid this place from this point on.
July 20, 2015
Rated 3.0 out of 5.0 by hallpilot Last Minute Stay
My wife and I got stuck overnight in Charlotte when our plane was overbooked. I called the first hotel I found on the airport directory, and got a room.
The shuttle bus was prompt and the driver friendly. Hotel desk staff were very friendly at check in. All other times it seemed as if we were an inconvenience to the late night staff.
The room was nice, but the air conditioner was either full artic mode, or humid south FL swamp. The pillows would have been just as effective if they had been left on the floor and not used.
Food at the bar was actually pretty good.
Overall this hotel was average.
The shining star was at 4:00am the shuttle bus was ready, waiting, and the driver had just brewed a fresh pot of coffee.
July 18, 2015