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Rated 2.9 out of 5 by 174 reviewers.
Rated 2.0 out of 5.0 by Wouldn't Reccomend This Place We were greeted by a very friendly and helpful front desk person but that's sort of where the nice part ended. The room was filthy, the carpet looked like it hadn't been cleaned in a year. There was so much funk and nasty stuff on the floor under the headboard I almost wanted to leave my phone when it fell back there. The hotel in general needs some updates, loose carpet in the lobby area, the place is just dingy. The food in the restaurant is not good, and pricey. The staff were the only real bright spot, very friendly and helpful. The king "suite" was nothing more than a king bed with a little more room. Wouldn't recommend this place until they make some updates. Cleaning the carpets and putting on a fresh coat of paint would do wonders. April 14, 2013
Rated 2.0 out of 5.0 by Poor Service Nobody was available to pickup the phone at front desk while staying at the hotel. On the way out had to wait for some time at the front desk but nobody showed up so had to leave the room cards at the counter. April 12, 2013
Rated 4.0 out of 5.0 by Great stay Everything was great. We had no cpmplaints. The front staff were very nice and answered all of questions. April 11, 2013
Rated 1.0 out of 5.0 by Poor experience There was no tea or coffee available in the morning in the front lobby. The lobby was dirty with trash and leftover food laying around. The receptionist spent her time talking with the shuttle drivers vs customer service. The shuttle pickup we had to wait 30+ minutes while all the other hotels were there at the airport continuously. For the price we paid we will not stay here again. April 6, 2013
Rated 4.0 out of 5.0 by Great Follow Up Last week I had an issue with my shower, and voiced my displeasure upon check out. Although I had hot water to the room, the shower faucet was not working properly, and I ended up having to take a cold shower. I received a most welcome call from management the same day I checked out, most appreciated. I would highly recommend this hotel. Thanks to everyone for the prompt and satisfactory resolution March 27, 2013
Rated 1.0 out of 5.0 by Big disappointment I've never taken the time to write one of these. My bad for booking this property because I was warned by co-workers. I stay in hotels 150- 200 nights a year. My co-workers were right and I join in their opinion that this hotel is a dump. I would have been more comfortable sleeping in the rental car. Room was smelly. No fridge in an "Executive King" room. Still can't figure out what made the room "Executive" level. Furniture was broken, and very dirty to the point of being sticky. Room poorly lit. Bed very uncomfortable and past due for replacement. Very uninviting. Carpet was stained in the room and throughout hotel. Elevator looks like a truck hit it. Room service was below par. Check- in was a nightmare. Front desk needs help, and lessons in customer service. Close proximity to nothing but the airport. Surprised Holiday Inn has their name on the sign out front. Too many other choices to ever return here. March 26, 2013
Rated 2.0 out of 5.0 by Poor Room The room smells bad. No Refrigirater in room. Air Conditioner is also not work. But the restraunt meal is very good. March 26, 2013
Rated 2.0 out of 5.0 by Noisy room! My wife and I were put in room 128. It was a nice room and pretty comfortable. However, there was a constant whistling sound that lasted all night long. We had an early flight and were up all night. We did not request a room change because we thought it was a noise that was going to stop. By the time we realized it was not going to stop, it was only about three hours before time for us to get up. March 23, 2013
Rated 2.0 out of 5.0 by Airport Location..That's it! This hotel has a great location if you are arriving late or leaving early from Charlottel Airport. The room that I had was dirty and poorly lit. The lightswitch at the entrance door did not work. Also, there we no phones in the room to make a wake-up call. The desk and chair were in need of replacement. The room did have a new flat screen TV so that was nice. March 19, 2013
Rated 2.0 out of 5.0 by Platinum member, anything but. It must have been a couple bad days for this property. Check-in was arduous and staff was not pleasant. "Courtesy" Driver at Airport Pick-Up started the evening with "just following the rules" and making the 3-4 of us walk with our baggage 30 ft. instead of stopping closer. Room service order was "misplaced" and reordered at 6:35 and food got to the room at 7:55 which was an overcooked burger and chips (ordered fries)....Next morning the Courtesy Driver couldn't stop at the building next to the airport but while I waited 30 minutes for a taxi.....never moved... Not a star on the IHG chain of properties... March 19, 2013
Rated 5.0 out of 5.0 by Nice food on-site Everything was good and I was able to stay in and get a meal, that means a lot to me March 18, 2013
Rated 1.0 out of 5.0 by Very bad ICH property, would not stay here. American Airlines crew on the shuttle was even worse The only good thing about this property was the check in clerk who ensured I had a suite style upgrade (I had to call ahead). Kudos to this clerk that had to man an understaffed front desk. I am an ICH Royal Ambassador/Platinum member and stay at ICH properties all over the world 200+ nights/year. This is the second worst ICH property I have stayed at (second to only to Secaucus NJ). Room was drab, noisy, stale. Service in the bar was mediocre. Transport from hotel to airport not reliable. Inbound had to crowd in with 6 loud/obnoxious American Airlines crew. The next morning there were 20 people waiting for shuttle at 6:00am. One of the buses was broke down and no one could leave on time (except the pushy obnoxious American Airlines crew, different from the referenced one above). This property is a blight to the ICH brand. March 16, 2013
Rated 3.0 out of 5.0 by great room, not so great shuttle great getting to airport on time. return trip from airport to hotel not very good. Had to wait 55 minutes for the 5 minute trip from hotel to airport. Ended up calling a smelly cab for $14......probably look at other options next time and will share my experience with others. March 13, 2013
Rated 5.0 out of 5.0 by Comfort and Care Comfort and Care from 1st contact over telephone to the final check-out. Need I say more! March 10, 2013
Rated 4.0 out of 5.0 by Stay Need to redo the caulkin around the bath tub, otherwise nice place to stay. Front desk could use more than one person for check-in even if it was 10pm. Like the pillow choices, but need larger ones March 6, 2013
Rated 1.0 out of 5.0 by Will not prefer to stay here again I usually prefer to stay in Holiday Inn or other chains of Priority Club. This HOliday Inn really disppointed me. Business center did not have paper and printer was not working The wash bin of the room was clogged. The door of the room had trouble being closed. It needed some repairs. Staff was also not extra willing to help the customers. The room light at the front door also did not work. I think the hotel authorities don't care, since the hotel is next to the airport, so they are just taking benefit of customers who have no other options. will not prefer to stay here again March 6, 2013
Rated 4.0 out of 5.0 by Convenient Location This hotel is close to the airport and has a restaurant which is convenient. There are not a lot of places close to this area to eat. February 17, 2013
Rated 2.0 out of 5.0 by Old and Tired Hotel The property is old, tired and badly in need of renovation. Although the food was "ok", the tables, chairs and bar in the lounge/restaurant area and the furniture in the lobby had a well used and grimy feel to them. The furniture in the rooms was not much better. The service was "ok" but nothing special. Upon check-in I was told that I would be offered a continental breakfast and bonus points as a priority club member. Neither happened. This property has seen far better days. It is a 2 star property tops. February 4, 2013
Rated 2.0 out of 5.0 by Poor Front Desk Service Seems always understaffed at front desk and takes 8-10 rings for the front desk to answer calls, or have to call back again and again. Took 40 min. to pick me up at the airport (5 min. drive) even though I notified them in advance when I would be there. Did not inform me of the priority lounge as a long term Platinum member. January 28, 2013
Rated 1.0 out of 5.0 by Not clean We checked into the hotel near the airport on a Friday afternoon and immediately noticed "toenail clippings" on the carpet. It's obvious the floor was not vacuumed prior to us checking in. We notified the front desk in person and we were told it would be taken care of. We left for the afternoon and although our room was "cleaned," the toenail clippings were still there when we returned. We again informed the front desk and we were told by the same employee that it would be taken care of immediately. We were in our room for the rest of the day and housekeeping never knocked on our door. We again informed the front desk that evening and another employee wrote down something in her book and we were told again that it would be taken care of the next day. She would personally see to it and she also asked us to come back the next morning because "she'd have something for us." The next day our room was again "cleaned," but those disgusting toenails were not gone! The employee was surprised and gave us a coupon for a free breakfast - big woop! Will never stay at this hotel again. January 27, 2013
Rated 5.0 out of 5.0 by Phenomenal service When we arrived, Loushanta greeted us - she went out of her way to make us feel welcome! You should clone her and put her at every desk at every hotel you own! If nothing else, she should be training your other desk personnel on how it SHOULD be done!!! January 26, 2013
Rated 5.0 out of 5.0 by Stay here if you are flying out of Charlotte! This is the best motel I have found for flying out of Charlotte. It is close to the airport, they have a van (on site) for transportation to and from the airport and NO PARKING FEES! The staff was very friendly and helpful. January 17, 2013
Rated 1.0 out of 5.0 by Not up to standard expectations for Holiday Inn - Old and Dreary Inside The desk clerks were very friendly and helpful. On arrival, I was told that I had received a complimentary room upgrade. The appearances of the hallway as I walked down to my room suggested this was an old and not well maintained property. My upgraded room made me feel very sorry for those in lesser rooms as this was a very disappointing room. Very dismal, poor lighting, noisy heater (I had to keep turning the TV up very loud each time the fan kicked on). The mattress was well past the time it should have been replaced and other than the flat screen tv, everything else in this room was extremely old, worn down and bleak. I had planned on staying here two nights and had booked a room here for the second night for a work colleague. I would have been extremely embarrassed to have been responsible for him having to stay there the first night and was fortunate that I was able to locate a nicer property nearby for both of us on the second night after checking out early in am. The desk clerk was again friendly and helpful and apologized for my displeasure. This room was priced at similar levels to other Holiday Inns that I stay at and really should not be part of the franchise as it is well below the standard for HI properties. There are many good hotels and given the competition out there, this hotel damages the HI brand by it's poor condition and appearance. January 17, 2013
Rated 2.0 out of 5.0 by Old facility Old facility, this is nothing to the new HI standards. January 8, 2013
Rated 3.0 out of 5.0 by Good location for airport and shuttle This hotel is at least 30 years old because I lived there while I worked in 1980. It needs some updating but overall it is not a bad place to stay. Was disappointed that the bar/restaurant had no entertainment on New Year's Eve. It would have been nice to have had a DJ or something. Room was clean. Heat/AC worked well. I thought the price of 160 - something was over priced. Should have been half that price. But, location, location, location. My flight departed at 6:25 the next morning and the shuttle was free. January 7, 2013
Rated 2.0 out of 5.0 by Lost bag and waited an hour for for at the restruant I stayed here for a day. It is an older hotel but the rooms are nice. It is very convient if your are flying out of the airport. When we checked in the attentant at the counter even offered us a shuttle to the airport in the morning. We when at ate at the resturant, it took us over an houjr to get our food. The food was expensive and not worth the price. However I will not take anythign away fro the lone bartender and lone waitress that worked their butts of trying to serve 30 people all by themselves. The rooms very corfortable. My flight left at 7 AM so I was in a hurry to leave annd forgot my toleitry bag in the room I called twice to see if the attentant could get the bag. She aggreed, and told me that I would have to get Fed Ex or UPS to pick up the bag. I got everything set up and call back three day later and they knew nothing about my bag and said they would call me back. I'm still waiting on that call. January 5, 2013
Rated 2.0 out of 5.0 by Noisy, not clean Of course this property is right near the airport but on the 4th floor the noise was quite loud. The heater did not work - thermostat dial was broken and in general the room was not clean. There were some stains on the carpet and smeared something on the night stand. The receptionist that checked us in was a bit overwhelmed and not the most accomdating. December 19, 2012
Rated 2.0 out of 5.0 by bed sucked The bed was hard as a rock.Did not get any sleep.and not very clean December 14, 2012
Rated 4.0 out of 5.0 by Great staff and service I have stayed at this hotel dozens of times and they have always been genuinely interested in my comfort and satisfaction. Any times there have been problems with the room, they have been addressed immediately and with graciousness. The restaurant staff always remember me and call me by name. It is so nice to have a safe and welcoming "home away from home" for someone who travels a lot. Thanks for making my stays as "low stress" as business trips can be! December 11, 2012
Rated 4.0 out of 5.0 by in my travels... I stay mainly at IHG properties and almost always HI X's. But when flying out of Charlotte i always stay here. Within 5 mins of the airport. Great friendly staff. The food at the restaurant was very good. I recommend the meatloaf. Hope to be passing through there again soon. December 8, 2012
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