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Rated 4.0 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by very good a good experience from check in to check out. The hotel would benefit from a health centre December 10, 2014
Rated 5.0 out of 5.0 by Great hotel, shame not 24hr room service I had a very pleasant stay at the hotel, following a long and tiring drive I was ready for some food and a good sleep, unfortunately the restaurant and in-room service were both closed (I arrived at 22:20) so I had to make do with my emergency cereal bar and an apple. The bed was comfortable, the facilities in the room were excellent and cleanliness was generally of a high standard, shame that I didn't get to sample the food at night. I made up for this in the morning and helped myself to a wonderful cooked breakfast, with two rounds of toast and copious amounts of juices, yoghurt and fruit and went on to teach a long a busy course but due to the fact that I had had an excellent breakfast I felt ready to face anything. The staff at the hotel were very friendly and professional and I had no issues with them at all. December 10, 2014
Rated 5.0 out of 5.0 by Staff were excellent! I arrived at half past 9 at night after a full day of travelling only to find I had booked the room for the night before by mistake, the staff and asst. manager who were booked at 100% customer level managed to find me a room and let me stay the night! Absolutely fantastic customer service! The food was also top notch! December 7, 2014
Rated 4.0 out of 5.0 by Haggis and all that Finding the hotel was a challenge, maybe my GPS, maybe the postcode, a few tours around the campus before we finally landed! The welcome, the room and the evening meal was near perfect. All thoughts of needle in haystack vanished. Wintery evening, dark, wet and miserable, it needed a warm and welcoming hotel and that is what I got. Thank you Holiday Inn Dumfries, you got it right. December 7, 2014
Rated 5.0 out of 5.0 by Week end in Dumfries Had a great break, very relaxing. Some of the staff has changed from our last visit but the new members were excellent, can't thank Dyonne, Isabella and Habib enough for the way we were treated. Food very good with great service, bar area gets better every time we go , relaxing with some good humour. Rooms are big and beds very comfortable. December 4, 2014
Rated 5.0 out of 5.0 by Best hotel in area All the members of staff that I met during my stay were pleasant and accommodating. Nice hotel in a rather unique location – can’t beat a bit of character. I thought the room was spacious and well decorated. Food was spot on and especially pleased with the room service. December 3, 2014
Rated 2.0 out of 5.0 by All staff were very friendly and helpful The heating problems in the bedroom/s overshadowed an otherwise comfortable stay at a hotel in very pleasant surroundings. December 1, 2014
Rated 1.0 out of 5.0��by Fawlty towers Upon arrival not greeted as platinum member not offered points or drink voucher. My booking included BB told it was room only then on 3 occasions my room card failed to work. First night ordered chicken wrap from bar after 20 mins they had forget to put order in so it all took 40 mins When checking out although it was pre paid they tried to charge me for 1 night and 2 breakfasts. Will avoid this place hence title fawlty towers November 30, 2014
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