Rated 4.2 out of 5 by 288
Rated 5.0 out of 5.0 by BJButler Nice
Nice hotel, excellent staff, professional and personal...
July 30, 2015
Rated 1.0 out of 5.0 by PCR3 NOT WORTH THE COSTS ASSOCIATED WITH STAYING THERE
WE STAYED AT THE DURANGO, COLORADO HOLIDAY INN AND SUITES ON THE 24TH AND 254TH OF JULY. WE GOT THE FIRST NITE STAY THROUGH THE POINTS SYSTEM AND PAID FORTHE SECOND NITE. WE WERE ON THE FOURTH FLOOR WHICH I CAME TO FIND OUT DID NOT ALLOW ANIMALS ON IT. THE FIRST NITE THERE WAS A DOG YAPPING IN THE CONNECTING ROOM. WE CALLED ONCE ON IT AND IT KEPT YAPPING. THEN THE PEOPLE STAYING THERE STARTED TALKING (YELLING) VERY LOUD TO THE POINT THAT WE COULD UNDERSTAND EVERY WORD THE MAN WAS SAYING. WE CALLED AGAIN. AROUND 2:00 A..M., WE FINALLY GOT TO SLEEP. THE SECOND DAY, WE WERE UP EARLY TO RIDE THE TRAIN.. WE GOT BACK AROUND 5:30 AND THE ROOM WAS NOT MADE UP. THE EXCUSE WAS THAT THEY WERE SHORT OF MAIDS AND IT WOULD GET MADE UP. WE WENT OUT TO DINNER AND CAME BACK AND THE ROOM WAS STILL NOT MADE UP. THE GENTLMAN AT THE FRONT DESK BROUGHT UP TOWELS AND TOOK OUT THE DIRTY ONES. HE ALSO BROUGHT UP BREAKFAST COUPONS (THE BREAKFAST EXPERIENCE WAS A JOKE) . THEY DID GIVE ME A FEW HUNDRED POINTS FOR THE HASSLE BUT NOT WORTH THE HASSLE.
July 29, 2015
Rated 3.0 out of 5.0 by hideserthome clean, good service, convenient
Holiday Inn standards are met at this location: easy check in and out; and, as in my case I needed to leave a day early, I was not charged for the night I could not stay. The Hotel is clean, and service is fine.
The big disappointment is that the Hotel had absolutely no character, does not have a friendly atmosphere for socializing, and does not reflect its location - I could have been staying near the airport in Chicago.
July 29, 2015
Rated 3.0 out of 5.0 by Suzanne 44 very warm room, with AC at 71
AC filter in room, left of TV was encrusted with dirt, dust and crud.
No wonder AC wasn t cooling. Absolutely disgusting and unacceptable .
I did report it upon checkout
But the worst was the check in lady, who seemed confused about everything.guests who overheard were laughing. She gave verbal directions to a nearby restaurant but kept changing them. I asked her to please write it down, she wrote, left at parking lot exit? Well, we know now that goes to another town, not to downtown Durango. I even asked her what she was ON, when she kept changing her verbal directions. I called a few days later and spoke to Brandy, I was inquiring why my welcome 500 points had not been deposited. Brandy told me the check in lady had not done it and that she would. She even said she would give us 1000 points because of the error. But I don t see those points either. Meanwhile, the Staybridge we stayed in the following night have already deposited the points.
July 28, 2015
Rated 5.0 out of 5.0 by RayRay49 Durando
Nice new Hotel, would stay here again. Great town.
July 27, 2015
Rated 5.0 out of 5.0 by LOTR Very Comfortable, But Pricey
Compared to other areas of Colorado, Durango hotels are pricey. This motel is 5 minutes from downtown Durango and the steam train, so very convenient. Very clean, quiet, and comfortable.
July 27, 2015
Rated 4.0 out of 5.0 by Teampwr2 Pretty Good
The Staff Was great all Around....The Room we got was located right behind the elevator which makes a fair amount of noise alot of bumping sounds ..The only other thing is a cost thing for the hotel and I get it.. Use more fresh food on your menu items, the frozen stuff is horrible ! !
July 25, 2015
Rated 5.0 out of 5.0 by JoAustinTx Awesome Staff! Beautiful Hotel!
Came to Durango to visit family ... I have never seen a Holiday Inn as beautiful as this one! Wonderful staff at the front desk who were so helpful with suggestions and made my family feel so comfortable! The housekeeping staff were great keeping our suite clean - which I know is a challenge because we have two young kids. Ate at the restaurant several times and the food was tasty and the staff was friendly! We will definitely stay here on our next visit to Durango!
July 23, 2015