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Rated 4.1 out of 5 by 127 reviewers.
Rated 5.0 out of 5.0 by wonderful place to relax super nice rooms haven't gotten the chance to try out the amenities but will soon August 18, 2014
Rated 5.0 out of 5.0 by New and Bright I am a platinum member of IHG rewards club and stay many nights per year around the country. This hotel is one of the exceptionally nice Holiday Inns showing off the new decorating and finishes. The staff was professional and friendly and went out of their way to make me welcome. I believe that anyone staying in Durango would want to stay in this convenient hotel. August 18, 2014
Rated 5.0 out of 5.0 by Clean room, able to work Had a great stay. Room was very clean and I was able to relax and get some work done. August 10, 2014
Rated 4.0 out of 5.0 by Durango holiday Good location away from the downtown area but close enough to enjoy it. Clean property. Very friendly personnel. Modern hotel with ample parking. August 10, 2014
Rated 5.0 out of 5.0 by Overall a very nice stay The hotel in Durango is well kept and you can tell is only about a year old. The staff was top notch from arrival to departure. There is a wonderful sports bar located inside the hotel and I must say their service is fantastic. I wish to congratulate whoever hired "Haley O" and "Jordan J" to work in the bar. It was so nice at the end of a long day for them to give me and my wife good advice as to what to see and do the next day. August 9, 2014
Rated 5.0 out of 5.0 by Friendly service and good location Easy walking distance to downtown Durango, this hotel is a good value for the area. I was particularly pleased with the professionalism and friendliness of the staff, who promptly greeted us every time we crossed the threshold. I would return to this location in the future. August 6, 2014
Rated 4.0 out of 5.0 by Up to Holiday Inn standard Our stay at the Durango Central hotel was good overall, although there are some small things that could be improved. The hotel is new, and feels new. The carpet has to win awards for some of the more modern funky patterns I've ever seen, and the lobby has some cool neon lights and modern furniture. The rooms themselves are pretty standard for Holiday Inn - not the most modern, but comfortable beds, and standard TV and furnishings. Housekeeping was good, the rooms felt clean and service overall was solid. Smaller things that could use improvement - the front desk didn't pay any particular attention to my Platinum Elite status. The location, while very close to downtown Durango isn't really walkable, as it requires a bit of a walk and crossing a highway. And if we're really nitpicking, the water pressure in my room wasn't all that impressive. Overall though, I had a pleasant, undramatic stay at the hotel, something I've come to value from the Holiday Inn chain. August 6, 2014
Rated 2.0 out of 5.0 by Great hotel, terrible service I've stayed at this Holiday Inn a number of times in the last year. Generally speaking, it is very pleasant, and I am likely to return. This time, however, my experience with the staff was sub-par. Upon check in, my Gold status was not recognized with the normal hospitality that it usually is. I had to ask for my arrival gift (points or a drink coupon), and the desk clerk seemed quite put off by this. Additionally, upon returning from dinner, I realized that I left my key in my room. I waited at the desk for roughly ten minutes before a gentleman, carrying a baby, in street clothes, went behind the counter. He did something, then appeared to notice me: "Did you need something?" I explained my situation, and he went to the office to get a clerk. "Hey, there's a guy out there who wants something." While this is a great hotel with many amenities, and typically good service, this experience makes me re-think this. August 5, 2014
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