Rated 4.0 out of 5 by 63
Rated 5.0 out of 5.0 by scm2 Great service
I had a special request at check-in and the staff accommodated me. It is a new facility with clean rooms. Close to everything we wanted to do. I plan to stay there the next time I'm in Durango and would definitely recommend them to others.
December 4, 2013
Rated 5.0 out of 5.0 by Deedle123 Happily surprised!
I always thought a "higher class" hotel was required to have a great experience in a hotel - after 2 different stays at two holiday inns, I have been more pleased than one of those "other brands" we just wasted 5 nights staying in at the beginning leg of our trip! From cleaner better quality rooms to the service - I'm never going back! And we were really impressed with the very pretty (but fake obviously) fireplace in the room!
December 3, 2013
Rated 5.0 out of 5.0 by cdfer Durango property
This property is superb. The room was great, the desk staff and the bar staff were wonderful. Great people representing Holiday Inn Express!
December 3, 2013
Rated 4.0 out of 5.0 by Percy42 Yep we would stay here again
Super quiet room and great shower! Only drawbacks were the hard, noisy mattresses and no breakfast included. Probably one of the best places to stay in Durango.
November 9, 2013
Rated 5.0 out of 5.0 by Grizzy Great new property
Staff was friendly and the Roma were great. We enjoyed the indoor pool as well. Thanks
November 6, 2013
Rated 4.0 out of 5.0 by TJ34 My stay here for 2 nights was very acceptable
I had read several reviews about this hotel before I booked a room here.Some of the remarks were not very good. However, my experience here was vey good. I even ordered breakfast room serviice the morning of me departure - it arrived on time and was very good. The only thing I have that is critical is the various taxes that were levied - State Tax 2.9%, Lodging Tax 2%, County Tax 2%, City Tax 3%.
October 31, 2013
Rated 1.0 out of 5.0 by Jackie140 New but Poor
Our stay at the Holiday Inn & Suites was one of the worst stay we have had at a Holiday Inn & Suites. The Hotel was new and had been opened for 6 months, but they were still having all kinds of problems. I had made our reservations online and when we arrived at the hotel they did not have the room we requested due to someone else who had stayed over. The computers where down and they said they upgraded to a better suite but we were due a credit which they could not credit due to the computers being down. They ended up giving us $20.00 off breakfast. The young lady checking us in was having problems and there was 6 more people waiting in line to be checked in. There was another lady setting by the hotel computers just watching and after a while she finally got up and started helping checking in customers. Very unprofessional!!!
My husband asked to make sure that that they had is Priority Club Points Holiday Inn Numbers, but she told my husband that they only took the IHG Number. They are the same so I had to go online and request our points.
The rooms were dark and just not very appealing. Pillows where so small and so flat, I requested extra pillows online and had to ask again when we arrived at the hotel. When did hotels pillows started being the size of a couch throw pillow. What happened to a King or Queen or even a Standard size pillow.
My husband and I have decided to bypass the Holiday Inn & Suites on our next trip.
October 23, 2013
Rated 5.0 out of 5.0 by TH69 Very nice property, comfortable bed, good service
The hotel was very nice. We felt that the staff were happy we were there. Our room was exceptionally nice. We will stay there again next time we are in Durango!
October 21, 2013