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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 1281 reviews
93%
Recommend This Property

Ratings Breakdown

1281reviews

  • 5 Stars
    915
  • 4 Stars
    242
  • 3 Stars
    54
  • 2 Stars
    35
  • 1 Stars
    35

Completely satisfied with comfort

By

November 13, 2019

club

Immediately was welcomed the minute I walked in the door. Continued to ask if we needed anything throughout our stay.

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Great Hotel ....would recommend this for your next stay

By

November 11, 2019

club

I arrived and was greeted by a very friendly and professional staff. I was quickly checked in (early as well). My room was spacious and very clean. Upon check out i was greeted by another professional staffer who thanked me on a couple of occasions for making them my choice of stay.I would recommend this hotel to anyone needing a very peaceful stay with many amenities.

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Great stay

By

November 09, 2019

club

Staff is wonderful, restaurant delicious I recommend staying here while traveling through Durango

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Very nice.

By

November 07, 2019

Very clean and great staff. Customer service was very good.

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Stayed 11/1-11/3/2019

By

November 06, 2019

The room and bathroom were clean. The bed and pillows and bedding were very comfortable. The front desk staff could be more friendly and attentive. The man and woman working Sunday morning were arguing, bickering back and forth, which in my opinion was unprofessional. That was my experience as I walked out of the lobby.

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Consistent

By

November 04, 2019

I like Holiday Inns. I hate their pillows! I’ve learned to bring my own. Who sleeps with their head at a 90 degree angle to their body?

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Friendly Staff

By

November 04, 2019

platinumelite

All of the staff members were very friendly and accommodating. If you need anything they will go out of their way to help you out.

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Privacy

By

November 04, 2019

club

Very quiet. Enjoyed my stay and had no issues. I look forward to staying again for another business trip.

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Facility is great but staff needs work

By

November 01, 2019

Staff on arrival was accommodating a courteous. Departure was a different story. No receipt left under door by night auditor as accustomed. Clerk was asleep at the front desk (snoring) upon departure so I called later to get receipt emailed. Another clerk at the desk said she would email it. 2nd day after departure, no receipt had been emailed. Called national customer service who said they have no way to send it but that it was on the website. Website account said it couldn't retrieve the receipt. Called hotel front desk again and yet another clerk said he would email it and I finally got it.

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Holiday Inn has not disappointed me.

By

November 01, 2019

I always know that when I stay at a Holiday Inn or Holiday Inn Suites, or Holiday Inn Express that I will be treated well and I have always felt safe. This stay at the Durango Holiday Inn did not disappoint me. From the reservation, shuttle service, room to food at a real restaurant, everything was wonderful. Thank you Holiday Inn.

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Great stay

By

October 31, 2019

Whether fishing or just relaxing, this is our favorite place. Burger Theory has great food also!

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Best burger ever.

By

October 28, 2019

club

The staff was attentive and accommodating. Manager even gave us an upgrade (much appreciated). The restaurant ‘s food was delicious,price was good. Staff was wonderful.

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