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Rated 3.8 out of 5 by 278 reviewers.
Rated 5.0 out of 5.0 by West Acres Hotel Destination in Fargo We like to stay at the Holiday Inn in Fargo on 13th Ave. S., across from West Acres, because it affords us the opportunity to have excellent accommodations and close top-notch restaurants, as well as the outstanding bar and restaurant at HI. In sum, it's a great place to stay, unwind, shop and refresh the spirit. October 22, 2014
Rated 2.0 out of 5.0 by Nice Staff The staff was excellent, the room however, was not. It was very clear that the room was recently updated with Holiday Inn's new design elements, but the room still had several key issues. 1. Smell; it was very dingy smelling, maybe mildew? 2. Noise; the entry door had over an inch between the bottom of the door and the floor. Any noise in the hall echoed straight into the room, I imagine the noise went both ways as well. 3. Finish; The floor in the room was not flat it felt as though the subfloor had waves (Significant enough to trip the unknowing). Keep in mind these are not ripples in carpet, but solid differences in floor height across the room. October 21, 2014
Rated 4.0 out of 5.0 by Stay was Good The room was clean and comfortable but I was disappointed there was not a microwave in our room. We were there for 2 nights and I had leftovers I could have heated up but no way to do that and I didn't see one in the lobby. The pool area was nice, small pool but I did like that there is a large sitting area with a bar. Maybe some more snack options would be a good idea. The hotel itself is very large and there are several cleaning people always in the hallways. We did have a sign on our door not to disturb since we were staying a second night and they came in anyway but made the beds and cleaned up. I had left things lay out that normally I wouldn't have if I had known they were coming in but nothing was disturbed. Thank you! October 21, 2014
Rated 5.0 out of 5.0 by Excellent hotel This is an excellent hotel! Was here for a business meeting and was very pleased with everything. Front desk staff was very friendly and helpful, recognized me as a rewards member and looked up my number so I would be sure to get my points. Housekeeping staff gave me a very friendly good morning in the hallway. The food we had for our meeting was delicious!! Especially the caramel rolls and pastries! Yum! Room was clean, modern and quiet! Liked the pillow choice also. October 20, 2014
Rated 5.0 out of 5.0 Exceeded expectations - top notch staff The room was clean, pleasant and welcoming. The staff was available and very helpful in all aspects of my stay. I would definitely stay in this hotel again. Thank you for a super experience! October 20, 2014
Rated 1.0 out of 5.0 by Pool and play land area There should be a time on the area of the pool, like 10AM to 10PM so other customers can enjoy there stay too. October 17, 2014
Rated 4.0 out of 5.0 by Decent Stay Had a decent stay the the Fargo Holiday Inn. Guest room was clean and quiet if a bit small, and the bed was comfortable. October 17, 2014
Rated 4.0 out of 5.0 by Great stay and facility- not so good checkin When trying to check in after 4pm, was told room was not cleaned yet. Asked if no rooms with king bed were ready and told no. Asked what area of hotel we would be in so I could park vehicle. Was told don't know until checking in and room number would be chosen then. Parked vehicle, sat in front lobby near desk and waited 25-30 minutes. Went up to desk and asked a different person about our room. She asked if we needed to be in the specific room attached to our reservation. I said no and was told no room number would be given until check in. She said we have another room with a king bed ready and was able to check in. Didn't appreciate the run around by first person, who saw us sitting there waiting and didn't bother to tell us there was a room ready. Just a bad experience when we were in a hurry to get to a dinner event. All other parts of stay were excellent and property was excellent. October 16, 2014
Rated 2.0 out of 5.0 by Poor Communication with Housekeeping/ Pricey…. Again Holiday inn beds are wonderful! The Front Desk Staff Wonderful. Just wished better communication with housekeeping that we had a Late time Check out. The interruptions were Horrible. Very disappointed that the rooms do not have mini fridges and microwaves. For the Cost per night they SHOULD!! This WAS THE MOST EXPENSIVE Holiday Inn we have ever stayed in and thought we would get a bit of a nicer room for that Cost. October 14, 2014
Rated 5.0 out of 5.0 by Front Desk Staff very helpful My return airline flights were cancelled. I changed my itinerary and needed to get to Minneapolis- St Paul Airport by 11:50 am the next morning and had no idea how . The front desk staff was very helpful in making alternate suggestions of how I could get to Minneapolis on time. With thier help I made other arrangements and ended up getting home just 1 hour later than my original plan. October 13, 2014
Rated 5.0 out of 5.0 by Fargo Holiday Inn Room was bigger than we expected. Very comfortable and roomy. The mattresses and pillows were very comfortable. October 11, 2014
Rated 4.0 out of 5.0 by Ease and Comfort Easy to get in and get out of. Great breakfast if not some of the best breakfast. Will defiantly stay here in the future. October 10, 2014
Rated 5.0 out of 5.0 by Location Great location and ease of getting to/from. Rooms and amenities were excellent. October 10, 2014
Rated 5.0 out of 5.0 by Great hotel Very clean with friendly staff. Travelling with 2 small children is always tricky. The staff made a point to acknowledge the kids, there was also lots for the kids to do at the hotel. The pool and slides were great and my kids are only 2 and 4. One staff member found some coins on the floor and passed them to my children. October 9, 2014
Rated 5.0 out of 5.0 by Great Service Top notch customer service! We had a few issues (keys didn't work and sometimes there were technical errors during out conference) but the staff was always right there trying to make it right. My only dislike was how far away our room was from the conference rooms. It felt like we had to walk really far to get back to our room. It wouldn't be an issue if you were just sleeping there and then going out for the day because you can park really close to your room. There is a really nice lounge that allows your to charge to your room and they had free live music on the weekends- very convenient. And a bar and snack shop in the pool area- great for families. October 9, 2014
Rated 5.0 out of 5.0 by Great Staff Attended a conference at the hotel and brought my daughter with to spend time with her. We went to the pool, which was geared towards younger children - we loved it! Very relaxing! We ordered room service, something we don't ever get to do. Food was awesome and there in a more than timely manner. Rooms were cleaned and comfortable. Staff, ALL the staff, was so very pleasant, friendly and helpful. Would recommend this place for business or pleasure. October 8, 2014
Rated 4.0 out of 5.0 by nice place to stay great dining room--server Kurt was fantastic--bed was very comfortable--could use a little more room in bathroom, but was adequate. probably a little high priced, but what isn't October 8, 2014
Rated 4.0 out of 5.0 by Great bed The room was very nice! Newly remodeled and the bed was the most comfortable of any bed I've ever slept in!!!! October 7, 2014
Rated 4.0 out of 5.0 by fargo All good but poor TV quality with signal. Not good selection of channels in HD. October 6, 2014
Rated 5.0 out of 5.0 by Great conference amenities, very comfortable Stayed 3 nights for a conference and was very happy with the room and staff. Very nice exercise room. Easy access to major roads. October 6, 2014
Rated 5.0 out of 5.0 by Nice rooms. Clean hotel We stayed here for a wedding reception. The stay was nice. Rooms were nice and clean. September 30, 2014
Rated 4.0 out of 5.0 by Nice Clean Hotel, comfy Convenient and clean place to stay. Friendly and efficient staff. September 26, 2014
Rated 5.0 out of 5.0 by Great Service Stayed at the Holiday Inn for a conference. The hotel staff were very accomodating, the food was excellent and everyone was very friendly. September 23, 2014
Rated 4.0 out of 5.0 by good stay had a good stay comfortable bed good food very nice staff September 22, 2014
Rated 2.0 out of 5.0 by Execution Fine; Follow-Thru Poor My event and lodging for myself and my business associate was, in the overall, satisfactory. I was/am saddened that follow-thru (statement for my event) was misdirected, and I've been waiting over a week for receipt of that statement. I subsequently discovered the Sales Representative had failed to direct the statement to the proper e-mail Inbox. As such, even though I'd already received e-mail to the correct Inbox from this Representative, the Accounts Receivable staff incorrectly routed the statement. As such, I have been sitting on incurred debt for a week, and have been unable to invoice my client. Further, the statement shows questionable and unexplained line items. This will result in additional delays in my invoicing the client for costs incurred. What started out as a pleasant experience has ended with disappointment. What a pity! September 21, 2014
Rated 5.0 out of 5.0 by Nice Hotel Nice experience. but expensive. Good place to stay if you can afford it. September 20, 2014
Rated 4.0 out of 5.0 by room it was a nice visit comfortable stay and great location. September 19, 2014
Rated 5.0 out of 5.0 by Great Hotel for families Very friendly and clean. Our kids are 7 and 2 and the enjoyed the large common area to run around and the pool is great for all ages. The staff are very friendly. The cafe has the best sweet buns/pastries for breakfast at a good price. September 17, 2014
Rated 2.0 out of 5.0 by Lack of Costumer Service Our Debit Card was given to a random stranger from the pool area bar staff!!! Follow up was requested and nothing was received. No manager in position the following business day upon check out or current manger on duty that night even when requested repeatedly followed up with us . So our entire financial well-being was breeched along with no empathy or any straight forward costumer service initiated whatsoever. I highly recommend going elsewhere since staff simply refused to make things right & communicate anything to us which is extremely not courteous & is very unprofessional. If anything a police report should have been filed by us on behalf of the negligence of their staff. September 8, 2014
Rated 5.0 out of 5.0 by My Favorite stay Fargo Holiday Inn - Always a great place to stay. I look forward to my stay at Holiday Inn in Fargo. The hotel staff, and restaurant (great food), always exceed my expectations. As a weekly traveler, I highly recommend this hotel. Thanks Holiday Inn Fargo, for another great two night stay. Well done. September 8, 2014
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