Rated 3.6 out of 5 by 136
Rated 5.0 out of 5.0 by chell25 pleasant
The staff were all very friendly and accommodating. We were there for a hockey tournament, with kids everywhere. The staff stayed calm throughout. The beds were hard and sheets rough but overall the room was great. I recommend a tower room as they are larger. Pool view rooms are small, hot and loud but convenient for location. The pool looks much bigger in pictures than actual size but the kids enjoyed it. I thought the water temp was too cold especially for the little ones.
February 26, 2014
Rated 5.0 out of 5.0 by RAB1 Great service/Good Accomodations
This is the second time I have stayed here with my grandchildren. Again we experienced wonderful service. The staff is just great. Food was excellent as well. Room was clean and bed comfortable. Will stay here again.
February 12, 2014
Rated 4.0 out of 5.0 by Cheryl32 Mostly Nice Stay (but cold bathroom and .....)
The weather outside was very cold, but inside, the hotel room was almost too hot, even though I had the air conditioning set to 60 (which is the lowest you can set it). Heaven help you if you brought warm night clothes. My second night, the battery in the smoke detector started beeping at 3 AM. I called the front desk, and they did send security over very fast with a new battery, and only charged for half the usual rate for that night, at my request. I had also asked for a better pillow for my neck, and they were able to provide one. So I would give them pretty high marks for customer service, but for things like the room being too warm, and yet there was no heater (or heat lamp) in the bathroom, so it was pretty cold in the bathroom for taking a shower, I would give them average or below average. I ate in the hotel café for breakfast twice, and it was average hotel food. I ate there for dinner once, and the service was not very good. Their coffee bar (Dakota Joe's) was very good.
February 12, 2014