Rated 3.6 out of 5 by 28
Rated 2.0 out of 5.0 by ctmc shabby
Overall I felt you should be ashamed. The room was shabby. I expected a nice room for the price we paid. I was Very disappointed
Scratched up well worn furnishings, burns on countertops, lamp shade melted or wrinkled, couldn't see tv fully from couch, spout on the hot tub broken, dirty carpet, just shabby overall
November 27, 2013
Rated 5.0 out of 5.0 by Bigdogpds Great visit
Service and friendliness was great . Hotel is near the airport and shopping
November 24, 2013
Rated 3.0 out of 5.0 by TheIrritatedTraveller They farmed out the booking to high pressure sales people
Why, when I call to book a room do I get transferred to some person at a call center somewhere else? I know everyone needs a job but the point is, I want to talk to a person at the hotel I will be staying at. I want to be able to say, are you the hotel across from peavey mart, or the one by the keg and they should be able to know that answer by looking out the window. Also, you have figured out that people don't like to say no, so you ask 'I would like to transfer you someone who can help you join our rewards program, is that ok?" NO it's not ok. "Ok then, how about I ask you 4 more times before the end of this call". I don't like it. I only stayed there because my course was there. Next time I get transferred to a call center, I will hang up.
Also breakfast was never made clear, I didn't know where I was supposed to go and I waited around the front desk but there was no attendant. I had to rush down at one of the breaks in our training to check out. 10:58. All in all even with a 15 minute fire alarm drill that day the hotel was nice but the booking experience was irritating. Don't let your nice hotels put on the last call list because you think it's cheaper to have minimum wage people run the front desk and forward your booking to a central call center. The front desk used to care, but now they're just a cashier so why should they?
November 10, 2013