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Rated 3.9 out of 5 by 59 reviewers.
Rated 3.0 out of 5.0 by DIRTY DIRTY DIRTY Your front end staff are excellent, however your cleaning staff are something to be reviewed. Our shower had a used bar of soap in it from the previous guest(s), and a bug flew out of the coffee maker in the morning when we tried to make coffee. Obviously we had to go downstairs and get a coffee from the restaurant. The staff in the restaurant were more than accommodating, but we were on the 7th floor, so this was a little more than inconvenient. Your desk clerk did offer to buy us breakfast in the restaurant, but we did not have time for that. As weekend travellers, we were in a bit of a hurry to get our shopping and visiting done. Your bar staff were outstanding and dealt well with a very unruly customer. BUT, the room cleaner actually knocked on our door at 9:00am and asked if we would be checking out "on time". I did not appreciate this at all. As a large company, you should be organized enough to be able to send communications effectively enough, so as not to disturb your guests for information such as that in the morning. All in all, it was an 'average-at-best' experience, and we are doubting staying there next time we visit Great Falls. Hotels with good locations can be found all over Great Falls, but I have never had problems with cleanliness at any of the other hotels I have stayed at there. Cleanliness is a HUGE priority when staying in a hotel. February 13, 2014
Rated 5.0 out of 5.0 by Great....As Always I cannot say enough about Robert and his Staff! We LIVE in Great Falls and this Holiday Inn is our STAYCATION headquarters! The staff is warm even in the coldest weather, the desk staff, restaurant staff and the lounge staff are the best! Professional and personable! The pool, slide and bounce house are perfect for the kids, we can sit and watch them swim while enjoying the great food and atmosphere of the restaurant or lounge! Big rooms, microwave, breakfast for the little ones and a shopette for the late night snacks! Come give them a visit, you WILL return! Thanks Robert and your staff!! February 10, 2014
Rated 5.0 out of 5.0 by Great experience! The Staff was very friendly and great to work with. The rooms were clean and comfortable. February 10, 2014
Rated 3.0 out of 5.0 by breakfast wait staff The hotel is clean and comfortable. The wait staff at breakfast are slow or can not be found. We had to ask several wait personnel for our check and more coffee. February 10, 2014
Rated 5.0 out of 5.0 by Our wedding in front of the waterfall I can't say enough about the hospitality and service of the staff at the Holiday Inn in Great Falls. My wife and I were married there using the waterfall as a background for the wedding. The catering staff made all the arrangements, set up a sound system, set up chairs for our guests and even put chair covers on them. After the wedding service we all retired to a side room where sandwiches, salad, coffee and punch was served. While we provided the flowers, the staff at the hotel made all the arrangements, set them out and then moved them into the reception area. All the staff were so friendly and helpful, I can't say enough about how great they were. I would highly recommend the Holiday Inn in Great Falls for your meetings or your wedding. The cost was exceptionally reasonable and we were delighted with every aspect of our time there. February 8, 2014
Rated 4.0 out of 5.0 by Great place to eat and unwind. I am a business travel. The staff was very friendly and helpful. The rooms were nice and comfortable. February 1, 2014
Rated 3.0 out of 5.0 by Quick response to our complaints We ended up staying over during a rodeo weekend & I think the rooms were rushed to get ready for so many folks. Our issues were addressed promptly & all staff were very helpful. I think along the lines of good quality for my loyalty. Therefore I will give this hotel another chance in the future. Beds were comfortable, restaurant was clean, had pretty good quality food & fast service. The front desk staff was helpful and very efficient. The patrons of the hotel left a lot to be desired but as I said it was a. Rodeo weekend & several folks were whooping it up. Good for them. January 15, 2014
Rated 5.0 out of 5.0 by Oldie but Goodie This hotel is not new but we have stayed with them many times over the years. Room key and any perks are ready when you arrive. The staff is friendly and willing to assist in any way they can. The food in the dining room/bar is well prepared and served hot. Bar staff is on their toes. There are newer venues in Great Falls but this is located in a convenient area, close to downtown, shopping malls and freeway. I highly recommend this hotel. The animals in the lobby never run away and are always there to greet us. January 8, 2014
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