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Rated 4.0 out of 5 by 184 reviewers.
Rated 1.0 out of 5.0 by terrible stay! Very disappointed! My business associate stepped in dog poop on the second floor, another associate had a bad meal and they did not offer to refund his money even though he sent it back without eating it. Dirty rooms! Just an all around bad experience! April 14, 2015
Rated 5.0 out of 5.0 by clean and quiet Great place to stay with good food and beer available downstairs April 11, 2015
Rated 5.0 out of 5.0 by Clean Rooms Nice clean rooms, Pool was very nice with slide and bounce house. April 7, 2015
Rated 3.0 out of 5.0 by Great location, hotel bathrooms need updating Great location for zipping around in Great Falls. Bathrooms in dire need of updating/maintenance and PPV movies available in room would have made for more enjoyment. If you visit Great Falls, make SURE to visit Café Rio...a 10/10 and really close to this hotel! April 6, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service Great breakfast and comfortable bed clean room. Location makes easy to travel through out the city. April 6, 2015
Rated 5.0 out of 5.0 by Clean and quiet room. The service exceeded my expectations. The requests for privacy were honored. March 29, 2015
Rated 2.0 out of 5.0 by Not Impressed! All of the comments that I made earlier in this survey should be posted here. Pool AND Spa were drained and closed. Restaurant was closed at 8:45 pm No free breakfast. Broken Coffee Pot. Hallways were Freezing cold! Several dogs staying at the hotel (even on our 5th floor)--Barking at all hours. Very low positioned shower. No coffee or water available in the Lobby (except for purchase from the small "store" at the front desk). Somewhat high priced. March 19, 2015
Rated 1.0 out of 5.0 by Disappointed I have stayed here many times traveling for State of Montana - unfortunately, this time was the worst. I have always checked in paying cash payment and was rudely told by management that they could not handle cash, even though my card was being held for incidentals. The other lady helping was friendly, and took it into her own hands, called upper management and was walked through the process of putting it into the computer. In the meantime, the lady manager standing nearby grabbed the phone and rudely said, we were told not to take cash payment... I believe this is very rude customer service when you have someone paying for your services and who frequents your motel often! I also checked out a day early, taking my money elsewhere, because the pool was closed and I wanted my family to be able to swim while I was in meetings. I checked out that morning and let them know the circumstance and asked for a refund for the second night as I was not staying there. I was told I could not have a cash refund because the money had been dropped, I said that is fine, go ahead and credit my card that is held for incidentals. I called Tuesday 3/17 as the credit still had not been received and still on this day Thursday 3/19 I still have no credit to my card. This is extremely poor service, I will never frequent this hotel again and will suggest others do not as well. March 19, 2015
  • 2015-04-17T10:30:23.511-05:00
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