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Rated 3.9 out of 5 by 282 reviewers.
Rated 5.0 out of 5.0 by Pleasant and comfortable stay. The hotel was doing renovation but it was still a great stay and we were not distracted or bothered by the construction. The area was close to many places to eat and right across the road from a food store. The shuttle service is the very best that I have ever used. The drivers were very helpful and genuinely cared about the passengers. They also really seemed to enjoy their job which is hard to find these days in the customer service arena. The breakfast was average. I have had better with a continental breakfast. I came with my sister-in-law who has stayed here many times in her trips to M.D. Andersonand she said they recently changed up the menu some in what they serve and how they serve it. She liked the old way better. The room was clean and nice and the bed was comfortable. I would love to stay here again. Maybe I can come watch the Texans play. I am a Saints fan of course but I like the Texans too. Cant stand the Cowboys...lol October 26, 2014
Rated 4.0 out of 5.0 by bathroom cleanliness The hotel staff was polite and efficient. The shower was not clean enough for my liking. Mold was growing in the grout of the shower. I have frequented this location numerous times, this is the first time I've encountered this problem at this location. Other than that it was a pleasant stay and I would stay again. October 23, 2014
Rated 3.0 out of 5.0 by Basic Amenities Hotel is next to NRG convenient to stadium. Room had a musty smell. Sports bar disappointing. Only stayed here because I thought the sports bar would have all sports tiers available on the DISH service. Did not have the SEC network so was not able to watch football game I desired. Could have basically stayed anywhere. October 21, 2014
Rated 5.0 out of 5.0 customer service all of the hotel staff was very friendly / the desk staff gave the best directions and the waiter in the restraunt was very friendly and the gift store man was very nice that makes all the difference in the world October 20, 2014
Rated 2.0 out of 5.0 by Medical appointment at MD Anderson Shuttle service was very good and the staff were kind. The hotel is needing renovations. Food is expensive in the dining room. Many people stay here for medical appointments and the staff are kind. Room over the pool on 3rd floor was somewhat noisy. Room was crowded and did not provide a comfortable chair. 2 beds, desk, and desk chair. Good lighting in bathroom, poor lighting in the room and few outlets. October 19, 2014
Rated 3.0 out of 5.0 by Bed was not Comfortable at all. Made Reservation for accessible room when got I there they only could give me one night if I would have known I would have stay at one of your other Property I was very disappointed because I been staying at this Property For the pass Two Months with Know problem. October 19, 2014
Rated 4.0 out of 5.0 by Slow service I like this hotel. It is comfortable, clean and in a good location. I have stayed there twice though, and both times I have found it nearly impossible to get checked out in a timely manner. Both times, no clerk was available at the front desk mid-morning, and it took 10-15 minutes to find someone. In the meantime, a line of frustrated customers formed waiting to check out. It was extremely frustrating. Furthermore, I left an item in my room and didn't notice until I had gotten 20 minutes away. I called to see if they could check my room (because if the item was not there, it would waste my time driving through Houston traffic to return to the hotel). I was put on hold and forgotten about. I hung up after awhile and called again. Then the same thing happened again. I was still on hold when I walked back into the hotel lobby. They said they got busy and forgot to get back on the phone. This hotel really needs more people on duty at the front desk; the one person they have working isn't quite cutting it. The manager on duty who stood there (one time) while the clerk was in the bathroom didn't know how to check people out. Watching him stand there doing nothing did little to make me feel better. Customers pay a lot of well-earned money to stay here, and we deserve more than you are giving us when it comes to service. October 15, 2014
Rated 4.0 out of 5.0 by Bed And Room The bed aré too soft And it healt your back The Room smell with too much humedity The advantage is too close to the hospitales And the service of the employer is goi October 14, 2014
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