Rated 3.8 out of 5 by 345
Rated 3.0 out of 5.0 by Travel 2 Much Updating the hotel
The staff is excellent at this property. The managers have done a good job empowering their staff and they work hard to make it a good stay. Once update and construction is done, should be a very good hotel. Connected room doors are a little thin. Beds are very comfortable. Location is great. Price for the room is best in the area.
January 30, 2015
Rated 3.0 out of 5.0 by bum1bles confortable bed, good room service for breakfast from diner
disapointing compared with earlier stay in August 2014
January 28, 2015
Rated 3.0 out of 5.0 by MsJRene Undergoing renovations...check prior to booking!
Given that this property is undergoing major renovations, I suppose this stay could have been worse. The entire lobby and front desk was relocated to a tiny dark hallway. It was complete chaos. The only saving grace was that the room was very comfortable and clean, with updated linens, tv, and plenty of outlets for our various electronic devices. Signs all indicated that vending machines were located on the 6th floor...but would neither take my bills or credit card and when I finally scrounged together enough change, it was out of drinks. Went to the "front desk" which sent me on a scavenger hunt that led me to 3 other floors...one of which was shut down and pitch black. When I returned to the front desk, the young gentleman suggested I order the bottle of water I wanted from room service...seriously. The restaurant manager happened to pass by and gave me 2 bottles of water, gratis, and apologized for the inconvenience, saying they should have offered it to me in the first place. While this property is undergoing renovations I would suggest they lower their rates...and hire front desk staff that are a little older and/or a little more service-minded. They were polite but just not "into it"...perhaps the disorder of the surroundings had an effect on them. Also, the restaurant is highly over-priced... a breakfast buffet would better suit the type of guests you cater to.
January 26, 2015
Rated 3.0 out of 5.0 by Lady PD An Interesting Stay
Have stayed at Holiday Inn properties before and expected the Holiday Inn to be as good as or better than the other properties and the Holiday Inn was not, it was a disappointment.
January 25, 2015
Rated 4.0 out of 5.0 by reddog6 houston
we where there for md Anderson easy shuttle good driver very nice
January 24, 2015
Rated 2.0 out of 5.0 by PJL27 Glad to be home
Very disappointed that the hotel was under construction. We booked for medical purposes and feel we should have been informed of this. We were looking for a place to relax in between Doctors appointments and our room or lobby were not suitable.
January 24, 2015
Rated 1.0 out of 5.0 by keener Hotel unnder reconstruction and should have been closed
See prior comments. My stay was a disaster!!!!! See my heading and prior remarks. Worst hotel stay of my life!
January 23, 2015
Rated 2.0 out of 5.0 by Gram440 Unexpected construction
No warning that the hotel would be under construction. While the staff were really lovely, it was an uncomfortable stay for people in town for medical reasons. Noise and smells and dust all day. Toilet in 908 didn't work, and after two days of hotel plumbers trying to fix it, we had to move rooms. In new room, 924, there was no running water at one point, again without warning. Bathroom nightlight didn't work, and shower temperature adjustment was almost impossible to turn. I think rooms had just been refitted, so ours was fine, beds comfortable, internet was okay except disconnected at printer desk in front hall.
I had made this reservation way in advance, and am angry that I wasn't contacted when construction was scheduled, to give me the option to stay at another Holiday Inn. Was told they were rushing to get it all fixed up for rodeo visitors, but that didn't help me. I think someone in management took advantage of people who couldn't easily change plans. I thought the front desk folks were amazing under pressure and standing in the cold hallway with limited technology positions. They couldn't have been nicer, but that didn't mitigate the negatives. I could recommend a stay here in future, but I wonder if they will raise prices and/or eliminate medical rate.
January 22, 2015