 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property
Overall Experience 4
82%
Recommend This Property
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everything was good
Bymelissa41
August 09, 2016
My dad and I stayed in 2014 we did not enjoy it then and now we enjoyed ourselves.
The staff and Shuttle
ByMadreddog
August 08, 2016
Everybody that we encountered at the hotel was very efficient, pleasant, and helpful. It was definitely the staff that will bring us back.
The shuttle personnel were very accommodating to our needs.
Great staff, clean hotel
ByGoose-ipher
August 08, 2016
I only experienced a small issue with the business center and it was resolved by Tanya at the front desk immediately. The room service staff are great. The restaurant named Trellis was decent for lunch and the wine selections are well priced -- especially by the bottle.
Nice room - terrible customer service
ByHossM
August 05, 2016
The cleaning and shuttle staff were great but the general manager and front desk personnel were terrible.
Close to NRG Center
ByRUTHSP
August 01, 2016
This hotel is the perfect spot for anyone attending an event at the NRG complex. The service is great, clean rooms, reasonable pricing, and ease of access. The breakfast buffet was good, just a little pricey, with great servers who were exceptionally friendly.
Great Services
ByLila38
July 31, 2016
Wonderful place to stay. The staff is very helpful and friendly. I would stay there again anytime.
Nice Hotel
ByHappy6000
July 28, 2016
This Holiday Inn was a reasonable place to stay for several days on business. Not happy with the food service but everything else was above average!
No answers given
ByNotPleased25
July 26, 2016
I checked into my hotel room on a Friday and that night, I put up a do not disturb sign because I like my room to be a particular way. I did not sleep under the covers because I had brought my own from home and laid it on top of the bed. The next day I was busy and did not return to my room until a little after midnight and discovered that someone had gone through my room. I called to the manager on duty at the time, David, who said that he would let the daytime manager know that I had some concerns. The next morning I called downstairs and the manager said she had no idea what I was talking about and transferred me to housekeeping. I left a voicemail and about a hour later, I receive a call and was told that they were going to figure out what happened by the time I checked out at noon. Needless to say, no call was ever given. Disappointed guest.
comfortable bed, great pillows and good service.
ByMarianB
July 24, 2016
Loved the bed and pillows...staff was very helpful and friendly. We found the menu to be rather meager and a bit overpriced. Everything else including service and cleanliness was excellent ...Have stayed in a lot of Holiday Inns and this one was in the top 10,
Very nice hotel!
ByMad-Hungarian
July 21, 2016
Very comfortable room. Air conditioning worked great. Froze my wife during the night.
Friendly Staff and Clean Rooms with great fitness Center
By2Bginger33
July 19, 2016
Would definitely stay here again, everyone was friendly and helpful. The room was clean and kept so daily, refrigerator and microwave working excellent.
cos3
Bycotton000001
July 10, 2016
Great shuttle to MD Anderaon but no free breakfast.