 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience 4.1
83%
Recommend This Property
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Botched Wake-Up Call; Dirty Bathroom; No Pool Towels
ByTriathlonMom
May 22, 2017
We decided to lodge at the Holiday Inn at NRG, rather than at our nearby Houston home, due to a morning sporting competition that required a painfully early start. I requested a 5am wake-up call from the front desk, who even confirmed the hours and minutes the call would be occurring within. However, I awoke to the alarm on my new phone instead. Unfortunately, I didn't set my phone alarm for 5am.
Also, the caulking around the tub was mildewed. And the water stood in the tub from the beginning of the shower. Also, there was a dirty hair band on the night stand under the phone, which we discovered when calling room service after waiting for an hour for the food they promised within 20-30 minutes. Good thing we are patient, because we also had to wait an hour for pool towels before finally walking back into the cold hotel to our room for a towel.
Great staff
Bybreezy
May 22, 2017
Staff went out of their way to make us fee at home.
Comfortable bed and great service
ByRaymondo66
May 20, 2017
Staff was helpful and friendly. Room was comfortable and clean. Great value for medical travelers.
Close to hospital
BySlick K
May 18, 2017
This hotel was clean and close to the hospital. I found the staff to be friendly in the lobby and in the bar. Other than that, I did not use additional services
Excellent
ByDARLENE
May 18, 2017
Great place to stay in Houston. Will be back next time.
Rooms
Byjoe77
May 18, 2017
The rooms were recently remodels. They were beautiful modern and elegant. There was also a lot of convenient things in the room. Was a very pleasant stay
NRG Area
ByS Ann
May 17, 2017
Great place to stay, especially if you have an event at NRG. This hotel staff is very well trained and did everything a guest could ask for, quickly, competently, and with a smile. This is my second stay at the hotel, and I will definitely book again when I'm needing a place to stay in this area.
Great personnel, wonderful location
ByRetired
May 17, 2017
Very responsive staff, that ensured a very positive stay experience with great memories. Everything you could require is available in the hotel or in walking distance. Location in such a close proximity to NRG was my deciding factor in selection, along with the price. The shuttle drivers and availability was unbeatable ensuring you always could make your time commitment and make the maximum use of your available time. Great hotel stay.
Great Service
ByJeanjay53
May 17, 2017
Customer Service is very important to me. I checked in and was told my room was on 10, I asked if I could changed my room to a lower lever - her response, after checking to see if there was another room, was yes Mrs. Walker we can do that for you. The entire stay was like that, anything we asked - it was taken care of. When it was time for check out- we asked for a late check-out and they gave us an extra two hours. I really enjoyed my stay here, all of the staff was friendly
NRG retreat
ByRon80
May 17, 2017
The rooms were excellent very clean,beautiful view of the stadium.the staff was very thorough in doing whatever was necessary to make your stay comfortable and relaxing. The breakfast was excellent and reasonably priced.The staff in the kitchen were surprised by
People coming for graduations, because they weren't properly staffed but still managed to accompany the orders and still being very
Courteous.My hats off to the cooks and waitress for a job well done!
Nice room
ByChelmery
May 17, 2017
Nice room for the weekend getaway. Loved the pool, would stay again.
Great hotel....comfortable stay..
ByBattleAx
May 17, 2017
I heartily recommend this hotel. It is safe, secure and clean. Staff are friendly and very helpful. Will gladly stay there again and again and again