 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property
Overall Experience 4.1
81%
Recommend This Property
|
Open Gallery
Great value
ByMj4321
May 26, 2022
Surprisingly great value, very clean and very peaceful, rooms were clean and fresh. Would definitely stay here again.
Older hotel/ not enough staff
ByKelseeRyan
May 23, 2022
Lack of servers
Restroom had hair in tub
Towels had stains
Room service knocked on door every 20min beginning at 10am and check out was 12pm.
Great CUSTOMER CARE
ByLondon Bridge 1234
May 19, 2022
Great Customer Care/ clean and professional.
Room was ready and clean at stated time. Front desk was prompt and professional.
Bar was very relaxing
Close to NRG only value
ByDre08
May 05, 2022
The place was okay but very overpriced . Only value was walking distance to NRG. It would have been okay had the price been lowe.
Clean hotel, friendly staff
ByLEAGUEview
May 03, 2022
This hotel was very quick from the moment of checking in to my checkout on taking care of and resolving any issues. The staff was friendly, and my room was kept clean on the days between my stay. Would recommend!
Excellent breakfast
ByJacks 79
April 13, 2022
Excellent breakfast- cook and hostess/server were super! Front desk staff seemed inexperienced and the overnight person was half dead for early morning check out. Bar staff were slow - needed more help with a big group. Bar food has gone downhill - beef quality on hamburger was poor. Bed was ok… carpet needs replacing in room
Careful when you deal with elite members
By17Jose
March 28, 2022
Perhaps third or fourth time I get here on my way to Mayo Clinics (quite convenient place to stay). This time, perhaps because my stay was paid with points, not really impressed as used to be.
The room was standard in low level floors (view to the machines instead of the usual nice upper level views; the shuttle started too late (7:30 AM) for early appointments (I was suggested to take Uber or a taxi "that would take 20" to get there--taxis scarcity; no minimal complementary courteousy welcome drink/whatever; and, short of hotel advice, an exceptionally expensive taxi back to the airport ($130+ fare at noontime and counting...is there such a thing as a list of taxis that work with the hotel at more convenient prices--never paid above $100?).
Perhaps the pandemic has put IHG hotels at tight budgets but believe there are alternative ways to please key customers when a little imagination is at work.
Looking forward to a better visit next time.
Jose
Rodeo Stay 2022
ByMary
March 10, 2022
The hotel was packed and yet the staff was very nice and accommodating. Our room was very nice and neat. I appreciated how clean the room was. We definitely enjoyed our stay and will be back for other events.
Never Again
ByNikki
December 20, 2021
I planned an entire Christmas party at this hotel along with booking rooms for several staff members. The air conditioning was broken in more than one area of the hotel, the staff is dropping like flies making service poor, the water in the rooms is brown (yes, you will shower in brown water!) and there is only 1 food choice for breakfast after paying $17/person plus, the dining area has mold on the walls. At least the staff that is working there is all pleasant and helpful.
Walls to thin
ByRobert
December 16, 2021
My wife and I could not sleep at all. Neighbors were so loud and nothing was done to fix the issue.
football game
Byforest
December 15, 2021
We arrived late but we like this hotel because of the closeness to the NRG Stadium and my husband had a how do use crutches we like the access to the walk-in shower room was very clean and staff was very helpful we will stay there again
Terrible! Do NOT stay here…
ByKaren
December 13, 2021
False advertising: Online it said property was new with 3 restaurants. Even at check in we were told that bar/restaurant had a full menu but they only had “bar food”. Room was old with dirty stained urine smelly carpet. Beds were old