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Comentários dos hóspedes
Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.
84%
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Experiência geral

4,2

baseado em 1642 avaliações
84%
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Ratings Breakdown

1642avaliações

  • 5 Estrelas
    934
  • 4 Estrelas
    346
  • 3 Estrelas
    171
  • 2 Estrelas
    98
  • 1 Estrelas
    93

Weekend trip

By

novembro 25, 2020

club

I came in to town for a football game at NRG stadium. The front desk staff was very helpful and friendly. The Room was OK with basic essentials. It could have been a little cleaner but it wasn't bad. The shower was good but it operate differently them from anything I've seen so it took a while to figure out. I stay there from Saturday to Monday. During this time my Room wasn't cleaned, fresh towels were not left and the cups and coffee were not replenished. I traveled with someone who had an adjoining Room and I mention this to her because I was surprised. She said that it was probably because of covred 19, which I totally get it but it would have been nice if I had been informed a. If I had known I needed to call for fresh towels I would have done that but it's not what the Room information said. In addition to this, reservations or someone else at the hotel does not have the proper information. I called them ask me about the shuttle and they said yes they have 1. I did mention the airport and at no time did they tell me that the shuttle only goes within a 3 mile radius of the hotel. I found out about this when I was at the airport. This was a huge inconvenience. I questioned how clean the bath tub was because what I felt when I stepped in to it. I'm using talk to text so please forgive me for my spelling and grammatical errors. This site will not allow me to go back and corrected unless they want to start all over again.

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Great Location

By

novembro 24, 2020

club

We came into Houston for the Texans v Patriots game. The hotel staff was great, the view from our room was amazing and being able to park for the game was the best ever!! We walked right out of the hotel to the stadium parking lot. Plus, every other place we wanted to visit (Turkey Leg Hut, Lucille's and The Breakfast Klub) was all within a 15 minute driving distance.

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Muy poca seguridad

By

novembro 24, 2020

platinumelite

Encontré que en los pasillos del hotel al salir del elevador no hay cámaras de seguridad en ningún lado y se siente inseguro al caminar hacia la habitación

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Excellent staff

By

novembro 23, 2020

club

Monica in the lounge/restaurant has been extremely helpful, courteous, and friendly.

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Hotel stay

By

novembro 15, 2020

club

Amazing very accommodating clean friendly very informal when asked questions not from this area but didn’t feel like a stranger

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Un services de alta calidad

By

novembro 14, 2020

club

Desde la llegada nos sentimos arropados como en familia todo el personal muy atentos y amables

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Nice Stay

By

novembro 10, 2020

club

Staff was friendly and accommodating, room was clean, not far from medical center

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Great Service

By

novembro 04, 2020

The only complaint I have it the bed was a little harder than I like. Other than that the stay was awesome.

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Great customer service

By

novembro 04, 2020

club

Went for the weekend to see Packers vs Texans and it was awesome. Hotel staff was energetic and friendly. Never felt uncomfortable.

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Clustered Bathroom

By

novembro 04, 2020

When we arrived I thought we were on the movie “wrong turn” It felt like the hotel was in the middle of no where! It felt creepy and the bathroom was entirely too small. We ended up checking out a day early. Me and my niece scratched all night! We started wondering if the sheets were changed. I don’t recommend this hotel.

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Amazing service

By

novembro 03, 2020

club

Upon arrival the staff was friendly and very welcoming. You could tell the staff went above and being to clean the halls, lobby, rooms, bathrooms, etc.

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Wet floor

By

outubro 31, 2020

club

The ice machine in the hallway was broken and the whole carpet in the hallway was soaked. It got even worse overnight and no one cleaned it up. The bathroom was very tiny. Some of the ceiling vents were outdated and had rust around them. I never got my $50 deposit back. Could’ve stayed somewhere nicer for cheaper in my opinion.

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