Rated 4.4 out of 5 by 144
Rated 5.0 out of 5.0 by nestonmq most welcoming reception
we were made very welcome by reception staff when we arrived. Throughout our stay they were able to deal with any queries we had in a very efficient and friendly manner. The staff in the restaurant again were most helpful , nothing was too much trouble . The food was delicious. We are looking forward to staying here again in the near future.
July 18, 2014
Rated 5.0 out of 5.0 by KH01 Great welcome and great stay
From the outset we were made totally welcome by Katherine in reception which made us at ease straight away which set us off on the right foot to enjoy our stay. We were only staying for one night so didn't experience or use many of the hotel's facilities so can't comment but as far as the the reception and welcome is concerned it was second to none. We even went back to check Katherine's name badge to ensure she got the credit that was due to her. If you give out awards to staff then she get's my vote.
July 18, 2014
Rated 2.0 out of 5.0 by BFletcher Comfortable bed and Clean Room
I have stayed in numerous Holiday Inns, but this was meant to be the most luxurious with the Marina views and balcony I requested.
Instead I received a room that had no curtains so view was blocked off and a balcony that overlooked the hotel staff smoking area and hotel air conditioning units, and was also situated next door to the service elevator.
Room service call button is never answered so either ring reception and get them to walk the phone over or give up and go down stairs yourself.
I would stay at the hotel again but I wouldn't waste my money in upgrading my room and including breakfast.
July 16, 2014
Rated 5.0 out of 5.0 by jaxi66a Great Hotel & Great Staff
Staying in many hotels this is a great advert for Hull
Staff are friendly and helpful and out of all the IHG hotels I stay in ( and there are many) the bar staff and the breakfast team bend over backwards to help - & the breakfast is fab!
If you need to stay in Hull do not hesiate this should be your 1st choice, great hotel, great staff and a fab locatiion
Try our 1884 - AMAZING
Stay clear of Bistro 13 - Shocking ( in my opinion !)
July 15, 2014
Rated 4.0 out of 5.0 by Clouds internet access
Please see previous comments regarding internet access. Lack of free access only major negative.
July 11, 2014
Rated 3.0 out of 5.0 by tmoore2310 Used hotel while visiting family
Excellent staff, hotel is looking a bit tired and could do with a refurb especially the bathroom. Bar was inadaquate as there were wedding parties ongoing and only two bar staff. No quiet area for guests at this time and tables in the lounge area were dirty. Simply not enough staff to cope. Reiterate that staff were excellent at every point of contact.
July 10, 2014
Rated 4.0 out of 5.0 by Joanne17 Friendly service and comfortable stay
The room was spacious and clean and the bed was very comfortable. All the staff in the hotel were friendly and very helpful. We had a really enjoyable stay.
July 8, 2014
Rated 5.0 out of 5.0 by randb3 1st class hotel
We stayed here while visiting family. The hotel rang a couple of days earlier to check if we would like to book a meal in the restaurant as there was a wedding on and it could be busy. As we had other plans, on this occasion, we declined but were very impressed at the gesture. The wedding party was in full swing when we arrived but the room we were given was at the far end of the Hotel and away from any noise. We had a very relaxing stay (as usual) and also (as usual) breakfast was outstanding. All Staff (reception, bar and at breakfast) were very friendly and courteous. Another good point is that (as some other Hotels do) this one doesn't charge guests for parking. We definitely recommend this Hotel when staying in Hull.
July 3, 2014