Rated 3.8 out of 5 by 23
Rated 5.0 out of 5.0 by EF204 Great hotel
Great hotel, they gave us a government rate. The staff was nice and helpful. I will be staying here again in November.
May 8, 2013
Rated 3.0 out of 5.0 by jonisis don't stay here
checkin was haphazard. many in our group were told they did not have reservations when they did. clerk having bad day, she should have stayed home.
food orders were prepared one at a time. not timely, missed beginning of meetings.
ran out of hot wings and shrimp.
waitress loud to announce that we were almost too late to order.
were told lounge open till 11pm. lights shut off before 9pm on arrival evening.
if this was only choice to spend night, we would sleep in car or continue traveling.
May 2, 2013
Rated 5.0 out of 5.0 Great Rooms and Property
Rooms are clean and comfortable with everything you need to relax or work. Pool area with the 3 Cabanna's are very cool. Great place to stay whether on business or vacation
April 23, 2013
Rated 5.0 out of 5.0 by NateK Great experience
Everything about this Holiday Inn was exceptional with the exception of most of the food from the in-house restaurant. The food, except for the hamburgers, was either bland or not very good. Lucky for you there are more than a few places within 5 minutes.
April 22, 2013
Rated 2.0 out of 5.0 by Jcink50 Great hotel but horrible customer coordination
The staff was great and helped me out but my over all experience would prevent me from wanting to stay there again. At first I was asked to stay next door at the candlewood because they were over booked. I was fine with that. The next day I went to check in at the hotel and they told me they didn't know anything about that and didn't have any room available. I had to sit in the lobby for over an hour along with two other individuals. We were all apart of a group that made a block reservation. Then after only one night I recived a easy check out bill but I was still supposed to be that for two more days. So then again I had to go down to the front deck for assistanceon the matter. Other priority members recived a bottle of water and u wasn't even offered one. Again I know this wasn't all the staff's fault but it still added up to a less then fair experience. I would not stay there again unless directed by my bosses.
April 18, 2013
Rated 1.0 out of 5.0 by lpwodw Under staffed
As a platinum priority club member for several years I’ve spent plenty of nights in hotels. This year alone I’ve spent over 60 nights in various hotel chains. The hotel was a fairly new structure with a modern design similar to most late model Holiday Inn’s but it was greatly under staffed. I checked in on a Monday which was the last day the room received service before I departed on Friday. The limited staff that was present were very nice and did whatever they could to accommodate the experience but just talking to them gave you a sense of how under staffed this property was. Thankfully my family was not with me. I did not receive fresh towels until my final night at the hotel which was Thursday and I made my own bed each day. The situation was the same when eating in the restaurant. The waiters were outstanding but there was not enough for all of the customers present. Out of the five days that I went down for breakfast, I was only able to eat three of the days because we ran out of time before the food came. When it comes to customer service, this is the second worst Holiday Inn that I’ve stayed in. It could easily improve with the hiring of more staff. As crowded as the hotel was, and the amount of visitors to the Fort Hood area, I’m sure the additional staff will not be unused.
April 18, 2013
Rated 5.0 out of 5.0 by ArmyDude Loved this place
I really enjoyed my stay here at the Holiday Inn. The staff was very friendly and attentive. I enjoyed my breakfast omelet very much! My room was also very clean.
April 3, 2013
Rated 3.0 out of 5.0 by Thomas123 No Internet Service
Hotel needs to fix the non existent internet service. No way to work from your room if you are staying on business.
March 24, 2013