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Rated 4.0 out of 5 by 144 reviewers.
Rated 5.0 out of 5.0 by Quality for the price The hotel overall is a pleasant stay with all the needed amenities a traveler could need. Its clean, comfortable, and worth the cost. March 2, 2015
Rated 2.0 out of 5.0 Horrible staff! The problem I have with this hotel is not the hotel itself or the room. The hotel and room are beautiful and clean. The problem I had many times was with the staff! I booked a room and when I booked was guaranteed early check in by a manager. When it came time to check in (I called a two days in advance to confirm) I was given the run around for two days! Left messages to the GM and was not called back! The front desk staff was 50/50 on if you would get a person that was polite and helpful or if you would get a rude snobby Indian woman. As a guest I felt like my money and business was not important to the staff or managers. I had booked my room 3 months in advance and paid via Holidayinn.com. When I checked in they asked for a card for damage and such (not a problem). When I checked out and got home, I realized they had charged me for the room twice (still not a big deal). I called promptly to have the 2nd charge refunded, and was assured it would be handled. A week later I have not seen a refund so I called again, and got a manager voice mail! At this point I am so frustrated by the staff and their lack of customer service, not to mention their lack of ability to return a phone call that I will never stay at a holiday inn again! Hopefully I see a refund in the next year! March 2, 2015
Rated 4.0 out of 5.0 by Nice room I really like this hotel. This is my second time staying here. The only thing I wish it has is free breakfast. It would be a great hotel if it did. February 16, 2015
Rated 2.0 out of 5.0 by Comfortable Bed Although I did not really enjoy my stay at this hotel, I did enjoy the room and the bed. The bed was very comfortable. The room I was given however, had someone in there so I had to go back to the front desk to get another room. Thank God it was on the first floor. The receptionist was very apologetic about it though. Also, this is the ONLY Holiday Inn I have been that does not serve complimentary breakfast. January 26, 2015
Rated 3.0 out of 5.0 by Needs Work CHECK IN: The staff while friendly and courteous, was reluctant to move me up to my preferred floor upon check in, so I did not press the issue. I was woke up by my upstairs neighbors at 4 am two out of the three days I stayed. RESTAURANT/BAR: The bartenders were friendly, attentive, and helpful (Marisa was a standout), but the restaurant had a very limited selection of dinner items. Also, the bartender wanted to close the bar just after halftime of the College Football Championship game. I was disappointing that breakfast was not complimentary even for platinum members. 10 dollars is too pricey for a breakfast buffet that is similar to the complimentary breakfasts at other hotels. The ROOM: Average internet speeds. Neither fast nor slow. Good selection of Television channels. The beds were VERY comfortable (Among the most comfortable hotel beds I have had the pleasure to sleep on), but the carpet in my room was downright DISGUSTING! (I am so glad I travel with house shoes.) The furniture also needed to be reupholstered, as the vinyl was worn through the lounge chair. January 20, 2015
Rated 4.0 out of 5.0 by Truncated Review After spending fifteen minutes writing a previous review (which was rejected because I mentioned I would like switch to another loyalty program because IHG's top-tier status doesn't offer much), I'm only hitting a few points in the re-do. Chloe and Marina are the only reasons to hit the bar or restaurant. These two really understand customer service, and Chloe should be the replacement for the inept Food and Beverage Manager. The food and beverage issues have not changed in the months between visits. The rooms are nice, beds are great. Next time, I won't waste my time writing a review. January 19, 2015
Rated 5.0 out of 5.0 by clean and best value in area I love this location of the Holiday Inn. Clean, quiet, and super value. January 15, 2015
Rated 1.0 out of 5.0 by guest room Curtains had holes; lounge chair in room had holes with filling showing through; light cover in shower was hanging off (was fixed on 3d day of stay). Room was never vacuumed. Three bobby pins from a previous guest were on the floor the entire time (I decided to leave them to see if room was ever really cleaned. The cleaning staff was courteous. I hope our company does not ever put me in this hotel again. December 18, 2014
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