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Rated 4.0 out of 5 by 58 reviewers.
Rated 5.0 out of 5.0 by TravelMonkey3904 I had a great stay at this hotel due to the friendly and compassionate staff. I had to go to the area due to business but have to say that this has to be one of the most caring staff I have dealt with in a very long time. The manager of the hotel Neel was always willing to talk and ensure I was having a great stay. His leadership is seen throughout the attitude of the entire front desk staff as they all were very friendly and helpful. I hope I get to stay here again soon! February 27, 2014
Rated 5.0 out of 5.0 by Goverment Ordeal Very much enjoyed my time at the Holiday Inn with a King Size Bed! February 25, 2014
Rated 5.0 out of 5.0 by Great experience and friendly staff While we were visiting Killeen,Texas we stayed at this hotel and we had a great stay. The staff is very accommodating and very friendly. When we return we will be staying here and highly recommend this hotel to all our friends and family. You cannot go wrong at this hotel. February 9, 2014
Rated 2.0 out of 5.0 by Nice Room The room was splendid. Very enjoyable. The dining area, choice of food, price of food as it relates to quality, and service in the dining area left a lot to be desired. I stay at many Holiday Inns and Holiday Inn Expreses. This was the worst. The waitress did not have any urgency. I ordered a salad only to be told 20 minutes later that there was no lettuce. So I had to pick something off of the menu with no lettuce. When I got the food I could not believe I had paid that much for what I actually got. The food was less than subway quality. The breakfast buffet the next morning looked and tasted horrible. Again the waitress had no sense of order or urgency. It felt like that since the staff new we were Soldiers that we would just accept the bare minimum. February 8, 2014
Rated 5.0 out of 5.0 by Killeen Holiay Inn Very nice hotel... able to relax and enjoy my stay very quiet. Staff was very professional and took care of my needs. Room was clean and bed was very comfortable and had clean linens. February 6, 2014
Rated 1.0 out of 5.0 by Customer Service I stayed at the this location the week of 1/27-1/31/14. Everything was great until I actually checked out. The night before I contact the front desk regarding getting a ride to the airport at 5am. The receptionist stated the van would be taking the crew at that time and I could ride with them. The next morning I go to the lobby at 4:45am to told the receptionist I was scheduled to ride to the airport with the crew. He proceeded to tell me that the crew had left already and that he didn't see my name on the list. As I told there clueless, he didn't offer an alternative method for me to get to airport just looked at me as if it's my issue now. I asked for me to call me a cab but in the meantime, crew member appeared and stated that the crew was scheduled to leave at 5am. The receptionist told the crew he didn't have them on the list and the crew person located the book they signed into and stated they were listed. Needless to say, my name was on there as well. The crew person ensured me I could ride with them in the hotel van. Needless to say, during my next 3 visits to Killeen, TX, I will not be staying at the Hoilday Inn. February 3, 2014
Rated 5.0 out of 5.0 by Nice hotel My husband and I were in Killeen several times over the Holidays to visit family. We usually stay where a free breakfast is served but had a bad experience so decided to stay here. We checked into a lovely room and then headed to the bar/restaurant. It was so nice to be able to relax in a pleasant, quite space and have a drink and a meal. There was only one bartender/waitress/chef but she was pleasant and able to do it all. The restaurant is open for breakfast but we did not stay as we wanted an early departure. What would be nice for early departure guests would be free coffee and a light breakfast to go. Coffee is free but rolls or a bagel would be nice. Room was clean and comfortable and we will stay here again. January 5, 2014
Rated 5.0 out of 5.0 Nice Place and well maitained We have stayed here a couple of time we stayed for the christmas season this year to be near grandkids the Hotel is very neat and clean.. resturant was ok staff was great, room was clean and modern... Price was good would stay again in march when we return.. So my wife and I thank the staff at the hotel for a pleasent stay.. Mike and Mary Jo Nebraska.. December 29, 2013
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