Rated 4.0 out of 5 by 140
Rated 3.0 out of 5.0 by Frequent IHG Traveler Needs Work
CHECK IN: The staff while friendly and courteous, was reluctant to move me up to my preferred floor upon check in, so I did not press the issue. I was woke up by my upstairs neighbors at 4 am two out of the three days I stayed.
RESTAURANT/BAR: The bartenders were friendly, attentive, and helpful (Marisa was a standout), but the restaurant had a very limited selection of dinner items. Also, the bartender wanted to close the bar just after halftime of the College Football Championship game. I was disappointing that breakfast was not complimentary even for platinum members. 10 dollars is too pricey for a breakfast buffet that is similar to the complimentary breakfasts at other hotels.
The ROOM: Average internet speeds. Neither fast nor slow. Good selection of Television channels. The beds were VERY comfortable (Among the most comfortable hotel beds I have had the pleasure to sleep on), but the carpet in my room was downright DISGUSTING! (I am so glad I travel with house shoes.) The furniture also needed to be reupholstered, as the vinyl was worn through the lounge chair.
January 20, 2015
Rated 4.0 out of 5.0 by KC Tiger Truncated Review
After spending fifteen minutes writing a previous review (which was rejected because I mentioned I would like switch to another loyalty program because IHG's top-tier status doesn't offer much), I'm only hitting a few points in the re-do.
Chloe and Marina are the only reasons to hit the bar or restaurant. These two really understand customer service, and Chloe should be the replacement for the inept Food and Beverage Manager.
The food and beverage issues have not changed in the months between visits.
The rooms are nice, beds are great.
Next time, I won't waste my time writing a review.
January 19, 2015
Rated 5.0 out of 5.0 by dashboard lights clean and best value in area
I love this location of the Holiday Inn. Clean, quiet, and super value.
January 15, 2015
Rated 1.0 out of 5.0 by JimmySteve guest room
Curtains had holes; lounge chair in room had holes with filling showing through; light cover in shower was hanging off (was fixed on 3d day of stay). Room was never vacuumed. Three bobby pins from a previous guest were on the floor the entire time (I decided to leave them to see if room was ever really cleaned. The cleaning staff was courteous.
I hope our company does not ever put me in this hotel again.
December 18, 2014
Rated 2.0 out of 5.0 by Amanda71113 wake up call
Received an uncalled for wake up call at 3:30am - that was not pleasant. The staff apologize and said they were unsure why I received the call - still upsetting. They had trouble finding my card authorization form my company had sent in, but after lots of digging it surfaced, thank goodness. Clean facility, nice rooms. I did contact customer care and they took care of the issue. :)
December 16, 2014
Rated 1.0 out of 5.0 by FlyboyBill Poor, Poor hotel
This may be the worst Holiday Inn Property at which I have ever stayed.
The staff was inattentive and apathetic. The food at the restaurant was quite literally inedible. Just really awful.
The internet was poor. The Business Center was unusable.
The TV system was down (which they said was a city-wide problem).
I have contacted my Company and directed them to remove this place from our approved list.
I assume with the Military Base there, the need is so great that hotels don't have to be all that good. Boy, this one was awful!!!!!
December 15, 2014
Rated 5.0 out of 5.0 by Jaii No Review
I have no more review to make of this trip. It was nice and I had fun and enjoyed my stay.
December 11, 2014
Rated 5.0 out of 5.0 by vol1971 Great overall
Everything was great. Highly recommend this hotel for anyone planniong on viviting the Killeen/ Ft Hood area.
December 10, 2014