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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 315 reviews
77%
Recommend This Property

Ratings Breakdown

315reviews

  • 5 Stars
    156
  • 4 Stars
    63
  • 3 Stars
    34
  • 2 Stars
    38
  • 1 Stars
    24

Worst Holiday Inn I have ever stayed in.

By

April 17, 2017

Let me first state that I have enjoyed the quality and service of Holiday Inns for a long time and am a Gold Elite member.
I stayed at this location for 15 days because of work. Otherwise I would have left after the first night. With the exception of a young African American at the desk. Most of the staff at the desk were not very professional. Especially, the one who appeared to be related to the owners/management.
We would often go to the dining area around 8 AM and there would not be any food at the buffet. We would have to wait until they could restock and even then seldom did they put out more fruit. Carpeting in the room was very old and stained. Air conditioners were so loud one could hardly sleep. Our agency had reserved most of the hotel rooms. and almost all of the employees were complaining about rooms and service. My wife and I work for the same company and asked for adjoining rooms three weeks in advance. We were told there were only two and they would put our names down. The advance teams asked to reserve the adjoining rooms and were told we were scheduled for them. When we arrived two days later we were told one of the rooms had been given to someone else. Really bad management. I could go on and on but I think you get the point. Hotel may be good for overnight but not for any longer. We have recommended, along with many of our associates, that this hotel not be used for business ventures in the future,

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gym

By

April 10, 2017

club

Wor out gym was very nice it had everything i needed to get a good work out. They also provided extra towel and water

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Poor Maintenance on facility

By

April 09, 2017

Nice front desk staff. Facility poorly maintained. Needs major repairs to bring it up to Holiday Inn Standards.

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Stay was okay

By

April 03, 2017

club

Big Room...too noisy since it was near guest laundry room and guest decide to do laundry at midnight with the door open.
Minor maintenance issues.
Breakfast not the best...I have had had better....no low fat milk or fat free milk

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Home Away from Home

By

March 29, 2017

club

This Hotel is so cozy, I stay here to visit with our son who is a solider at Fort Hood, and I bring my grandchildren to the hotel to swim and spend the night with me. I feel welcome the moment I walk in. Thank You Holiday Inn.

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Good Breakfast

By

March 26, 2017

I would gladly stay here again. Breakfast service on the first day was slow, but the remaining services was quick. My room had poor internet connections when used by the bed, but next to the desk was good enough. Overall though I was satisfied with my stay and would stay here again.

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Not bad

By

March 26, 2017

club

There was some marginal room for improvement with my stay - mostly having to do with housekeeping attention to details. Overall, would stay here again.

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Poor facility maintenance

By

March 24, 2017

club

Staff was friendly and easy to talk to, my only issue was the upkeep of several machines around the hotel. Poor facility maintenance.

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Dirty Room

By

March 21, 2017

club

The hot tub was broken, the pool was very dirty, our room had a big red stain on the carpet between the bed and window, the desk chair was tore up, the toilet did not flush unless you held the handle down constantly, the bathtub did not drain properly so you had to stand in ankle deep water while you showered and there was a bad odor in the hallways. The only good thing about the hotel was the service we received at breakfast from the cook and waitress. Also we do not like the new thing they are doing taking an additional $50 out of my account for "incidentals" which 3 days later has still not been refunded back to my account.... Not pleased at all with this Holiday Inn Location and I normally like the Holiday Inn's. Not this one...

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Killeen Holiday Inn

By

March 21, 2017

club

Pretty descent stay for the price. Close to many dining facilities.

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Room not up to IHG standard

By

March 20, 2017

The guest room at this hotel didn't meet what I have grown accustom to with IHG hotels. The carpet was nasty, the chair in the room had a nasty cover over it and the room had poor lighting for my needs. I stay almost exclusively IHG hotels and will continue to do so but probably not this one. The one plus I found with this hotel was the staff. Very friendly.

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Is it important if the TV works?

By

March 19, 2017

club

After assigned a room that had soiled bedding in the hall and smelling of body odor, the key did not work. This was mentioned to the desk clerk ho then offers us another room. She asks if it was important whether the TV worked. Of course I told her it was a deal breaker. She did go check whether it worked. After a long day of preparing for a funeral, I expected the high standard that Holiday Inn provides. Apparently I was wrong.

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