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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
72%
Recommend This Property

Overall Experience

3.8

based on 769 reviews
72%
Recommend This Property

Ratings Breakdown

769reviews

  • 5 Stars
    342
  • 4 Stars
    167
  • 3 Stars
    80
  • 2 Stars
    99
  • 1 Stars
    81

Best stay

By

November 20, 2019

Customer Service was top of the line, staff was very friendly and professional would definitely come back.

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Great service and very nice staff

By

November 18, 2019

platinumelite

The staff was amazing. However the rooms were clean but really outdated. After renovations the overall experience should improve a lot!

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Comfortable room and great service.

By

November 13, 2019

club

Very nice hotel with great rooms and a awesome staff

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Very comfortable hotel

By

November 11, 2019

Was not able to enjoy dinner as the chefs left at 9:30pm and was suppose to be there until 11pm per the front desk clerk and posted literature and signs . I was very tired and hungry and was upset that there was no dinning service. Even three others felt the same way that I talked to. Management, get in control to provide this service as posted ethically. I'm not coming back to this place just because of this incident

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A Great Experience

By

November 11, 2019

platinumelite

I travel frequently for work and I can honestly say this was the most customer service focused hotel that I have ever stayed at. They knew my name, they addressed concerns immediately, they were willing to do whatever it took to make my stay more enjoyable. There are several hotels right next to each other in this area, but I will never consider going elsewhere.

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Beds are very comfortable!

By

November 04, 2019

platinumelite

This .property is in a great location, I would recommend for business or pleasure.

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Great Trip

By

November 04, 2019

platinumelite

Loved being pampered.
Loved being pampered.
Loved being pampered.
Loved being pampered.

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Business Trip to Killeen, TX

By

November 03, 2019

Excellent facility, very enjoyable stay. Bed was extremely comfortable. No complaints about anything!

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Great Stay in my Home Town

By

October 31, 2019

platinumelite

Came back into Killeen for a wedding. Was pleased with the reception and experience that we received during our stay at the hotel. The staff was very friendly and accommodating. Would recommend staying here if in the Killeen area. Hotel is very close to many places to eat/drink, etc.

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Quick in and out

By

October 25, 2019

The staff at the hotel front desk both for late arrival and for our early check in were very nice. We were actually there only enough to rest for about 6 hours.

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One of the best in Killeen TX

By

October 23, 2019

Breakfast was out of this world but very slow. Well worth wait ; just know this and plan accordingly. Food in evening was also very slow.

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Excellent Service.

By

October 22, 2019

This is the best and friendly Hotel I've stayed in.due to to the staff.

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