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Rated 4.5 out of 5 by 643 reviewers.
Rated 1.0 out of 5.0 PESIMA ATENCION / COBROS NO ACLARADOS - NO HABLAN ESPAÑOL (Y PUBLICAN HACERLO) - PUBLICAN QUE LOS NIÑOS TOMAN DESAYUNO GRATIS PERO SI ES QUE LOS ADULTOS DESAYUNAN, SINO, NO TIENEN DERECHO - NO ME AYUDARON A BAJAR MALETAS DE MI AUTO, TUVE QUE BUSCAR UN CARRO PARA TRASLADARLAS A MI HABITACION, NADIE ME AYUDO A PESAR DE VENIR CON DOS NIÑOS PEQUEÑOS - EL PERSONAL DE RECEPCION NO ES CLARO, NO SE ESFUERZA EN ENTENDERTE NI RESOLVER TUS PROBLEMAS, NO ME ACLARARON MIS DUDAS RESPECTO A LA CUENTA. September 25, 2014
Rated 4.0 out of 5.0 by Double check the bill I have stayed here several times before and I reserved two rooms (one for two nights, one for one night for friends). Upon arrival as a Platinum Ambassador, I was told I had received a complimentary upgrade. I was then provided a room with two twin beds and not the one King I had reserved. I am not sure what qualified the room as an upgrade, but this was definitely not what was expected for an upgrade as a Platinum Ambassador level guest. When I received my bill online, I was charged six times for one vehicle that stayed two nights and another that had stayed one night, an overcharge of a ~$50 and double what have should been paid. I am currently disputing the overcharges but am not sure how this can occur if not by design. I will update once the hotel contacts me regarding the overcharge. September 25, 2014
Rated 5.0 out of 5.0 by Great stay and service near Downtown Disney Excellent parking attendants and front desk. Walking distance to Downtown Disney. September 25, 2014
Rated 5.0 out of 5.0 by We had a wonderful time The rooms was clean for all the days we spend there. The food was very good and staff very friendly and helpful. I will stay in this hotel when I visit Orlando again. My son didn't want to go home!! :) September 24, 2014
Rated 5.0 out of 5.0 by Friendly Staff, Comfortable beds! I was very impressed with the friendliness of the staff and the comfortable beds with great pillows! I did not eat at the hotel so I cannot speak to the food, it was nice to have a bar onsite for a nightcap. September 23, 2014
Rated 4.0 out of 5.0 by Felicidades En general todo el personal es muy atento, el desayuno muy bien, el personal de la entrada bien, el personal que te recibe cuando llegas o buscas un taxi o transporte son muy amables y atentos. September 23, 2014
Rated 5.0 out of 5.0 by Rain and relaxation Enjoyed our stay. Comfortable and clean. Friendly staff and we felt relaxed and rejuvenated when we left. September 23, 2014
Rated 5.0 out of 5.0 Great Service; Wonderful Staff Your staff wants to please and they do!!!! They went out of the way to meet our every need. September 23, 2014
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