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Rated 4.5 out of 5 by 716 reviewers.
Rated 5.0 out of 5.0 Amazing We stayed for 9 nights and we were so pleased with how we were treated.. Everything was perfect... Will stay again when we go back to Disney... November 23, 2014
Rated 5.0 out of 5.0 by great front desk service nice hotel This is a nice hotel overall the price is awesome and the rooms were clean. Service at dinner was not the best waited 30 mins for wine and soup ended up comping our table for the wait, so at least they tried to make up for it. November 23, 2014
Rated 5.0 out of 5.0 by Great place for leisure and business My husband and I stayed here for a week long business conference. I was within walking distance to Downtown Disney and a short cab ride to stores and other food venues. The staff did an excellent job keeping our conference supplied with food and beverages during the conference. The only downfall was the hotel had the restaurant closed during lunch so we usually had to walk somewhere to get something, good thing we had and 1 1/2 hour lunch break. I thought the nightly rate was high but then I realized all of Orlando is very expensive. I would highly recommend this place and would stay again. November 23, 2014
Rated 5.0 out of 5.0 by great service by staff Great staff- Christina took great care of us also. I highly recommend this property Only drawback- no business center and only one computer in hallway for guest use - No desk- no chair. Management needs to fix that issue. November 23, 2014
Rated 5.0 out of 5.0 by Great staff From the front deck staff to everyone we encountered during our stay-all were very friendly and helpful. The handicap accessible room was a plus November 21, 2014
Rated 1.0 out of 5.0 by Lots of irritating problems There was a problem for every day of our stay. The first night we had to go to another hotel (at midnight after our flight) because of a problem with the room. The next day we checked in. The following morning at 6 am, the fire alarm went off (kitchen fire?). The staff posted signs that the water would be shut off from noon to 6 pm the following day. They shut the water off shortly after 11 am while my wife was in the shower. The day after that, I needed to do some laundry. Our room was in the tower and the machines were on every other floor of the wing. This meant I had to carry my dirty clothes throught the main part of the hotel to get to the machines. I was told that the machines would take credit cards but the card readers reported Declined. I dragged my laundry back through the hotel to the front desk to get quarters. The thing that infuriates me the most about customer service situations is when the staff treats me like I'm an annoyance for spending money there. There is vending on every other floor of the tower, why not laundry? I would not recommend this hotel. November 20, 2014
Rated 2.0 out of 5.0 by A mediocre 2 day stay from a frequent traveler... The room didn't have a fridge, I was located w/ a pool balcony, which means I awoke to screams of children in the pool along with ghetto blaster music blaring and lots of yelling from every kind of person. The room service was so/so…the bruschetta wasn't even toasted! The soup was mediocre. I did an ultra-violet check on the bed & the bed spread was disgusting- many unrecognized stains…the room did not feel sanitized fully at all. The outdoor Hot Tub was luke warm & the jets when turned on gave no pressure, just like the rest of their "low pressure" water conscious theme, which I do agree with, but the Jacuzzi should at least be hot/warm & relaxing with semi-powerful jets to massage. The vending machine I had to go to another floor downstairs was "out of order", channels on the TV were limited and slow to respond from the remote, the person next door was slamming the door at all times of the morning & night to constantly wake me up from my sleep. The snack counter next to the bar was over-prices and unnecessarily unhealthy in their choices of most snacks - ice cream bars, sugar & overpriced candy. Overall, it was a disappointing experience & I would not stay there again. November 20, 2014
Rated 3.0 out of 5.0 by OK, but nothing special A rather basic hotel, and the food a little below expectations, but over all quite acceptable and reasonable value for money. November 18, 2014
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