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Rated 4.5 out of 5 by 811 reviewers.
Rated 5.0 out of 5.0 by Super Staff This was my first visit back to Holiday Inn in quite a while and it was a very impressive upgrade. The staff was incredibly welcoming and looked me in the eye and seemed genuine in their desire to take care of their guests. I've never had any negative to say about Holiday Inn, but this was memorable in terms of their staff. I signed up for their rewards program several years ago, and honestly had forgotten that I had ever signed up. My sign-in person didn't stop until she tracked down my account (that my wife actually created) and made sure I got my rewards points. They treat their members with extra care for real. I got a room upgrade and free WIFI (which I think should be free anyhow for business travelers). Anyhow, I'm not sure about the rest of the Holiday Inn's but this one was outstanding. January 30, 2015
Rated 5.0 out of 5.0 by Wonderful Accommodations The doormen were the most enthusiastic and helpful young men. The greeted us each day with a smile and immediately retrieved our vehicle. They also offered us bottled water for the day trip. The ladies at the front desk were always polite, professional and cheerful answering every question. They even provided printed maps for day's destination. The room was very clean and well stocked with towels and toiletries. The AC system was quiet so we could sleep without constant on and off blowers. The room was equipped with a refrigerator and microwave which also helped us enjoy the accommodation. Mattress was comfortable and so were the pillows. We LOVED the walk in shower. Water was the right temperature! Awesome accommodations! We would stay here again! January 30, 2015
Rated 5.0 out of 5.0 by Family Vacation We have just returned to Australia, from yet another wonderful 4th consecutive year stay at the Holiday Inn Lake Buena Vista. We are always made to feel most welcome, from our daily interactions with our "friends out the front", Paul and Alex who always offer their friendly advice and professional service. The excellent service that we receive from the hospitality staff is exemplary. Nothing is ever to much trouble and we always looked forward to our morning chats over breakfast . The rooms are well maintained, spacious and always kept clean to a very high standard. The housekeeping staff were friendly and approachable and happy to fulfil any additional requirements. With downtown Disney only a leisurely walk from the hotel, and transportation provided to the Disney Parks, this is truly excellent value for a wonderful and memorable family vacation. We look forward to planning our return visit around January next year!!! Thanks Holiday Inn January 30, 2015
Rated 4.0 out of 5.0 by Great Location, Courteous staff Surrounded by many choices of restaurants, just a 2 minute drive away. You can walk to downtown Disney, but there's also a lot of walking when you get there so I recommend driving unless you are a walker. The "grab and go" is a convenient way to grab a muffin or fruit instead of sitting down for breakfast. I would have liked if it had a breakfast buffet in the morning like many Holiday Inn Expresses do, but the grab and go is a great alternative. They have both soft and firm pillows in each room. No complaints! January 28, 2015
Rated 3.0 out of 5.0 by comfortableness/cleanliness Rooms are "worn out". Beds are not comfortable; mattresses very soft. Wall near mirror in bathroom dirty (we cleaned to avoid looking at). Heavy dust in lamps. January 27, 2015
Rated 5.0 out of 5.0 by Enjoyed I loved just about everything during my time at your hotel. Everyone was very courteous and helpful. In particular, one lady helped me out with a problem with Mears transportation and getting back to the airport on time. She went above and beyond I believe, which I greatly appreciate. My only concern would be the food. I had a cheeseburger and fries. The food was average and a bit on the higher end price wise. I mostly chose to walk to local restaurants to save a few dollars. The staff for the bar and the restaurant were great though. I really enjoyed my time and hopefully I will return with my family for a Disney vacation! January 26, 2015
Rated 3.0 out of 5.0 by Relación precio-servicio deficiente Estuvimos 5 días alojados y todos los días tuvimos problemas con la solicitud del desayuno en la habitación y no funcionaba el teléfono de nuestra habitación lo que hacia que saliera del cuarto a llamar por las extensiones de los pisos. Aún así no llegaban con lo solicitado por lo que tenía que bajar a la recepción. Finalmente el Manager tomo cuenta de mis problemas y me rebajo de la factura una cena pésima que habíamos comido la primera noche. Además me quito de la factura unos cobros por estacionamiento de auto que yo no había ocupado . Relación Precio-Calidad de servicio tiene saldo negativo ! January 24, 2015
Rated 5.0 out of 5.0 by Great Location Front Desk staff was very pleasant & accommodating. We requested a room on a high floor with a great view and they definitely accommated us! Our room was nicely decorated and modern, but more importantly it was clean!! I like that the bed pillows are marked "soft" or "firm". Also, the insulation was enough that we were not disturbed by outside noises from the hallway or other rooms. Our ONLY complaint was that we decided to try breakfast in the restaurant one morning. A very nice hostess took us to our table and said our server would be by soon. After about 10 minutes a waitress walked by our table & said she would be back, which never happened. Other servers walked by but didn't stop by our table. My husband was going to walk over to the hostess stand to get her help & she was in the store across from the restaurant chatting with a clerk from the store. So we left! When the hostess saw us leave, she ran over and asked what had happened. When we told her, she said oh come on back and I'll wait on you. We just went to a local Perkins instead. On Value, we only gave 2 stars because we think it is very tacky to charge $12 per night for parking when we parked ourselves in their giant parking lot. January 24, 2015
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