Rated 4.3 out of 5 by 113
Rated 2.0 out of 5.0 No Maid Service
Everything about the Holiday Inn Lethbridge was meeting our expectations, as we've often stayed at HI properties. We did not receive any maid service our 2nd day and were told it was because we had our "Do Not Disturb" hanging on our doorknob between 10 - 11:30am. We had been out for breakfast between 9-10, then, left again at 11:30 and didn't return until 4pm. When I enquired at the front desk and basically got the idea the maid service only checks the rooms once a day, depending on how busy they are. It was a fairly quiet Thanksgiving weekend and we were staying Sunday/Monday nights. I requested the towels be freshened. When we returned to the room around 6:30 that Monday, there were 3 bath towels stacked in the bathroom...no facecloths and no hand towels. Staff didn't seem very motivated.
October 16, 2014
Rated 4.0 out of 5.0 by wsquared Clean
We enjoyed our stay at Holiday Inn Lethbridge; will stay there again
October 15, 2014
Rated 3.0 out of 5.0 by Sensitive1 Great staff, welcoming lobby, good sleep
Loved the access to adjoining restaurant, pool and handicap rooms. Nice lobby. Wide hallways and great windows [ natural light ] in hallways. Found the heat/cooling system a tad noisy. My room had a window looking onto indoor pool area. Spent two weekend nights here and even though pool area was busy it was not noisy. Staff were totally friendly and polite.
October 10, 2014
Rated 5.0 out of 5.0 by suzyq73 Birthday Surprise
We booked the hotel for my Dad's surprise 65th birthday. From the planning stage to the actual party night the staff at the hotel were friendly, helpful and accommodating to make sure everything went smoothly. It was an amazing weekend for our entire family.
October 9, 2014
Rated 3.0 out of 5.0 by Calgary Family Very Clean, minor a/c problem
This is a fantastic hotel especially if you have kids. The pool is great!
We stayed with our daughter's soccer team and had a great experience.
However during our last stay the air conditioning unit in our room was extremely noisy. We had kids and were too tired to move to another room but with our experience with the staff here I am sure they would have moved us if we had said something.
Only bad experience was the a/c. The rooms are up to date and clean.
October 5, 2014
Rated 4.0 out of 5.0 by Just me JD Second effort
When my key would not un lock the door I went down to the desk. Was brought back up and the second key would not open the door,she opend the door with her master key ,the girl appolagized and told me she would be right back with my new key. I told her I had no intentions of leaving but she insisited on me haveing a working key.This was the top floor but she persaveered .
September 29, 2014
Rated 5.0 out of 5.0 by Metalmelter Happy Holiday Inn
Excellent all around. Super staff . Nice hotel. Good food. Fun pool.
September 27, 2014
Rated 5.0 out of 5.0 by quinn76 comfy bed nice cold room 30 outside
Had a great stay wow amazing front desk staff painless check in. Love to stay there the double separate rooms are the best
September 24, 2014