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Rated 4.3 out of 5 by 159 reviewers.
Rated 4.0 out of 5.0 Large room, comfortable beds and polite staff Generally clean, comfortable, large rooms but watch out if you get a room on the inside overlooking the pool area. If the motors that power the water park areas are not turned off at night they make a lot of noise. As well during the day you need to keep your drapes closed if changing as the windows of the inside rooms overlook the pool area. Makes for a dark room and a lack of natural light. No complimentary breakfast is offered, which I found surprising for the price and fact that business clients generally have little time to visit restaurants etc. The property appears well maintained and in a prime location for shopping and eating out if you have the time. Front desk staff are very polite. Cleaning staff should check when customers have left instead of waking them prior to checkout time when they are rushing to pack and leave. March 1, 2015
Rated 4.0 out of 5.0 by Comfortable and clean Room I stayed here with my grand children and found it to be very comfortable, the restaurant was really good and the kids loved the pool. February 25, 2015
Rated 5.0 out of 5.0 by The suites are really nice. My grandkids love to stay for there birthdays! They love the water slide. February 25, 2015
Rated 2.0 out of 5.0 by Disappointed with service Experience with this hotel was not that great. Staff were not particularly helpful, the pool is a public pool so it is busy regularly and doesn't open until late in the day. At one point, we were asked to leave the pool even though we were hotel guests because we didn't have bands, but hadn't been advised that we needed them. Rooms were ok, but for the additional cost of a full service - nothing note worthy. Will definitely stick with the expresses in future and won't be returning to this location. February 23, 2015
Rated 2.0 out of 5.0 by Not a good choice for business Front desk area was not detailed cleaned. The hotel does not offer free breakfast so I expected it to be better in other areas which was not the case. Wireless internet didn't work so I couldn't do my business from the room. February 23, 2015
Rated 5.0 out of 5.0 by Fabulous! When I checked in, I was upgraded to a suite. Wow! That was such a treat! The room was clean, there was lots of coffee packets available (important!!), and the fitness room is fabulous! The bed was so comfortable! The only problem was that the TV's weren't working one morning, but they were taking care of it when I left. I really like this hotel and will definitely stay there again! February 21, 2015
Rated 4.0 out of 5.0 by water park I was sad that our 7 year old grandson had to leave the water because I was not in the pool with him although I was sitting close and watching him. Other than that our stay was very pleasant. February 20, 2015
Rated 5.0 out of 5.0 by Awesome hotel We stay here every time we visit Lethbridge. Very friendly and attentive staff, very comfortable rooms and excellent wifi. The bar right downstairs is nice feature. February 19, 2015
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