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Rated 4.3 out of 5 by 208 reviewers.
Rated 5.0 out of 5.0 by Great stay! As a long-term guest, the staff were very friendly and attentive. I enjoyed my stay and would highly recommend this hotel! July 3, 2015
Rated 1.0 out of 5.0 by Terrible We arrived at 10pm at night and found our room to be stifling hot, as the air conditioning unit had not been turned on even though it was 28 degrees outside. The room was large - we stayed in a suite. The carpets were incredibly dirty and stained, walls, door levers, cabinets were grimy. Perimeter of living room floor had food near walls. Hairs found in bed linens. Bathroom toilet needed to be changed, as it was stained in the toilet bowl. Air conditioning unit was INCREDIBLY noisy and kept us and our 1 and 4 years old awake throughout the night - and our kids are used to noise because they sleep with sound machines in their bedrooms. Contacted the front desk in the morning at 10:30am and Suzy was very helpful and immediately stated she would find us a different room. The only issue I had about the housekeeping responding to our request to change rooms is that we didn't get into our new room until 3pm even though we were supposed to be a priority. The new room was almost as bad as the first room - carpets stained, grimy walls and door knobs. The other very frustrating thing was that neither room had curtains that reduce light, so both of my kids were awake at 5:30am. We have travelled extensively and have always had curtains that are room darkening. The ones on this hotel windows let light in. We ordered room service from Mr. Mikes, which was AWFUL!!! I ordered a seafood salad that consisted of 5 small shrimp and one scallop on lettuce with a horrible tasting dressing. The dessert was even awful. The elevators had food and garbage on the floors. The garbage cans situated before entering the hotel were spilling over onto the walkway. We were nervous to go into the pool because of the uncleanliness of the hotel and our room, but our kids were excited about the watermark. It was fun and great for the kids. July 3, 2015
Rated 4.0 out of 5.0 by june 24 2015 one night stay Parking lot always full. Need to have a real coffee make in reception area. No inclusive Breakfast here !!!!! June 29, 2015
Rated 4.0 out of 5.0 by No Complaints Traveled with a Lacrosse team and chose this hotel for the water park facilities and location as it was close to restaurants, arena and essential services. Friendly staff. Clean room. No complaints. Wished there was a breakfast included. Overall great stay. June 29, 2015
Rated 5.0 out of 5.0 by Always excellent staff Excellent front desk team. Attentive and pleasant. Restaurant has excellent food and variety. Excellent quality hotel!! June 26, 2015
Rated 3.0 out of 5.0 by The restraurant The restaurant was the worst I have ever been in never again. I had a party of 8 and the food was not fit for a dog. June 26, 2015
Rated 4.0 out of 5.0 by Comfortable Bed and Nice rooms We lodged at this hotel with kids, they love every bit of the stay especially the pool. Can't wait to visit again with my family. June 24, 2015
Rated 5.0 out of 5.0 by convenient and comfortable Good bed and walking distance to many things. Food in Mr. Mikes was exceptional. Someone should be commended. I suggest this hotel to those seeking a good value, a good rest and a good meal. June 23, 2015
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