Rated 3.9 out of 5 by 39
Rated 3.0 out of 5.0 by Strategis7 Regular visitor to the hotel
I've been using this hotel on a regular basis for the past three years. It's one of the best Lethbridge has to offer but of late it's had it issues.
My most recent stay, 2 day the week of January 20, 2014 I ended up on an inside room facing the pool area. The room had a strong smell of chlorine from the pool area and the sound coming from the pool area was pretty loud. I seldom get and inside room so maybe this is par for the course.
Overall the rooms were fine but the bathroom was a different story. The trim around the door is splitting and paint is all cracked and coming away from the door jam. Also the tub drain was clogged, which I discovered at 6am in the morning when I was trying to take a shower. Not the most appealing experience to be knee deep in water in the shower. I contacted the front desk and they had it resolved by the time I came back later in the day.
Beyond that, it's a decent place and the staff are great, very welcoming.
January 27, 2014
Rated 4.0 out of 5.0 by doting grandma Great mini vacation
We took our whole family and the grandsons loved the water park. There were some rude kids in the pool but that is a parenting thing not anything against the hotel. Everyone seemed to get itchy after being in the waterpark the second day. I think maybe the chemicals were not quite right. Overall we had a very enjoyable time. We rented 5 rooms in total. I would recommend this hotel for a mini-vacation with children!
January 2, 2014
Rated 3.0 out of 5.0 by Betsy5 Poor Hygiene
We have stayed in the Family Room (sleeps 8) before but maybe never again. Although the room appeared to be clean when we walked in all the table tops (desk, nightstands, coffee table etc.) were stained and sticky. We didn't dare put anything on them.
December 31, 2013
Rated 5.0 out of 5.0 by The Dude Everything was excellent
I spent Christmas in Lethbridge with my kids and family. The Holiday Inn where I stayed was great. It made the holidays much more relaxed and stress free.
December 30, 2013
Rated 4.0 out of 5.0 by chuck94 Staff Very Responsive
I loved the recognition of staying at this hotel as an IHG member! Their welcome board is a small feature but made me feel great. The beds were comfortable and the room was very nice. What impressed me the most was how responsive the staff were to my needs and requests. I appeciated that alot.
November 13, 2013
Rated 3.0 out of 5.0 by bridal tv would not change off pay chanel
tv would only stay on movie pay channel.
tried to phone front desk from room and went to message center, when I went to front desk was given an excuse that the system did this and I would have to live with it. I asked why not change system? was told "working on it as they have had that problem forever" Very lame escuse, if you have a problem fix it don't just talk about it
October 30, 2013
Rated 5.0 out of 5.0 by Mikey05 Great Staff
The location and staff at this hotel is what made it great for us. We had a flat tire while we were there and the staff did everything possible to help. Unfortunately we can not remember the name of the maintenance man who came out and helped, but he went over & above what we might have expected. Staff very friendly. Everything you might need within walking distance. Rooms are clean and comfortable.
October 21, 2013
Rated 5.0 out of 5.0 by Vic93 Wow!
This is am amazing property, I think one of my new favourite places to stay. Beautiful hotel, amazing staff and service, great room - what else do I need to say!
October 6, 2013