Rated 3.9 out of 5 by 35
Rated 4.0 out of 5.0 by chuck94 Staff Very Responsive
I loved the recognition of staying at this hotel as an IHG member! Their welcome board is a small feature but made me feel great. The beds were comfortable and the room was very nice. What impressed me the most was how responsive the staff were to my needs and requests. I appeciated that alot.
November 13, 2013
Rated 3.0 out of 5.0 by bridal tv would not change off pay chanel
tv would only stay on movie pay channel.
tried to phone front desk from room and went to message center, when I went to front desk was given an excuse that the system did this and I would have to live with it. I asked why not change system? was told "working on it as they have had that problem forever" Very lame escuse, if you have a problem fix it don't just talk about it
October 30, 2013
Rated 5.0 out of 5.0 by Mikey05 Great Staff
The location and staff at this hotel is what made it great for us. We had a flat tire while we were there and the staff did everything possible to help. Unfortunately we can not remember the name of the maintenance man who came out and helped, but he went over & above what we might have expected. Staff very friendly. Everything you might need within walking distance. Rooms are clean and comfortable.
October 21, 2013
Rated 5.0 out of 5.0 by Vic93 Wow!
This is am amazing property, I think one of my new favourite places to stay. Beautiful hotel, amazing staff and service, great room - what else do I need to say!
October 6, 2013
Rated 5.0 out of 5.0 by CowboyYYC Great stay in Lethbridge
Had the opportunity to stay at this property, after some scheduling changes with work. Haven't been here since the property was once a Ramada... Renovations are beyond expectations! Rooms are Very spacious, and well done! Lobby looks wonderful and the service remains top notch!
September 21, 2013
Rated 5.0 out of 5.0 by JacquelineA Great pool, good sized rooms and excellent staff
Stayed for 2 nights. It is a beautiful well kept hotel with a wave pool and slides that my 10 and 13 year old enjoyed. The staff was always smiling and ready to assist if you just glanced their way. The rooms are a good size and very clean. Would stay there again.
I just saw the site and it said "free breakfast". We were not offered or told about this. I would ask next time I booked. It would be a bonus but I would not pass up a stay because of that.
The outdoor entrance way is beautiful. I think they even polish the big rocks outside and the outdoor stone flooring. For you smokers, use the ashtray and have some respect for what the staff is trying to upkeep outside.
August 30, 2013
Rated 3.0 out of 5.0 by TravellingClan11 Bad luck this time
Great potential but a series of bad luck starting with the water slides having to be closed (emergently) on the night we arrived much to the kids disappointment. Subsequently found our TV remote didn't work and unfortunately the maintenance person was unavailable. the rooms were clean and the beds comfortable. Alas, lastly at 1 am a dripping sound from the bathroom was from someone in the room above leaving the water on. the pleasant manager came up, was apologetic but we couldn't move our three sleeping children to anothet room. Ultimately the head manager gave us the room for free and although this experience was not quite as fun as we had hoped, we'd be willing to go there again.
August 13, 2013
Rated 4.0 out of 5.0 by pandasrock amazing waterpark and wonderful stay
main reason we stayed here was for the waterpark and we were not disappointed my boys aged 12 and 10 were absolutely thrilled and it was impressive to have such a facility at a hotel. even on a long weekend it was not overly busy in there. my only complaint would be the fact there were no waterpark towels available, either for the evening of our stay or the next morning.
the room was modern, good sized, clean, and comfortable. we much appreciated the fridge/freezer and microwave.
the room did not include breakfast which many other places offer, but that was more than offset by having the waterpark.
August 11, 2013