Rated 4.3 out of 5 by 113
Rated 2.0 out of 5.0 No Maid Service
Everything about the Holiday Inn Lethbridge was meeting our expectations, as we've often stayed at HI properties. We did not receive any maid service our 2nd day and were told it was because we had our "Do Not Disturb" hanging on our doorknob between 10 - 11:30am. We had been out for breakfast between 9-10, then, left again at 11:30 and didn't return until 4pm. When I enquired at the front desk and basically got the idea the maid service only checks the rooms once a day, depending on how busy they are. It was a fairly quiet Thanksgiving weekend and we were staying Sunday/Monday nights. I requested the towels be freshened. When we returned to the room around 6:30 that Monday, there were 3 bath towels stacked in the bathroom...no facecloths and no hand towels. Staff didn't seem very motivated.
October 16, 2014
Rated 4.0 out of 5.0 by wsquared Clean
We enjoyed our stay at Holiday Inn Lethbridge; will stay there again
October 15, 2014
Rated 3.0 out of 5.0 by Sensitive1 Great staff, welcoming lobby, good sleep
Loved the access to adjoining restaurant, pool and handicap rooms. Nice lobby. Wide hallways and great windows [ natural light ] in hallways. Found the heat/cooling system a tad noisy. My room had a window looking onto indoor pool area. Spent two weekend nights here and even though pool area was busy it was not noisy. Staff were totally friendly and polite.
October 10, 2014