Rated 4.3 out of 5 by 208
Rated 5.0 out of 5.0 by HINNCYQL Great stay!
As a long-term guest, the staff were very friendly and attentive. I enjoyed my stay and would highly recommend this hotel!
July 3, 2015
Rated 1.0 out of 5.0 by KimCal Terrible
We arrived at 10pm at night and found our room to be stifling hot, as the air conditioning unit had not been turned on even though it was 28 degrees outside. The room was large - we stayed in a suite. The carpets were incredibly dirty and stained, walls, door levers, cabinets were grimy. Perimeter of living room floor had food near walls. Hairs found in bed linens. Bathroom toilet needed to be changed, as it was stained in the toilet bowl. Air conditioning unit was INCREDIBLY noisy and kept us and our 1 and 4 years old awake throughout the night - and our kids are used to noise because they sleep with sound machines in their bedrooms. Contacted the front desk in the morning at 10:30am and Suzy was very helpful and immediately stated she would find us a different room. The only issue I had about the housekeeping responding to our request to change rooms is that we didn't get into our new room until 3pm even though we were supposed to be a priority. The new room was almost as bad as the first room - carpets stained, grimy walls and door knobs. The other very frustrating thing was that neither room had curtains that reduce light, so both of my kids were awake at 5:30am. We have travelled extensively and have always had curtains that are room darkening. The ones on this hotel windows let light in. We ordered room service from Mr. Mikes, which was AWFUL!!! I ordered a seafood salad that consisted of 5 small shrimp and one scallop on lettuce with a horrible tasting dressing. The dessert was even awful. The elevators had food and garbage on the floors. The garbage cans situated before entering the hotel were spilling over onto the walkway. We were nervous to go into the pool because of the uncleanliness of the hotel and our room, but our kids were excited about the watermark. It was fun and great for the kids.
July 3, 2015
Rated 4.0 out of 5.0 by Canadian traveller YYC june 24 2015 one night stay
Parking lot always full. Need to have a real coffee make in reception area. No inclusive Breakfast here !!!!!
June 29, 2015