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Rated 3.9 out of 5 by 374 reviewers.
Rated 3.0 out of 5.0 A bit far from subway station The name misleads my decision to choose this hotel. However, 1.5 miles from Kings Cross subway station made me a heavy burdon, especially with my luggages under raining day! I thought I can finish the whole walking in 15 minutes, according to the "dirctions" section on the website, but I took almost 30 minutes. The taxi is the easiest way to get there, but it's not so easy to get a taxi cab in such a distance. Besides this, Holiday Inn keeps its consistancy in confortable bed and pillow, and accetable breakfast quality. I will book another hotel next time if I go to London again! February 18, 2013
Rated 4.0 out of 5.0 by Great room, poor restaurant We were really pleased with our room and it was quiet, the right temperature and very comfortable. However we were very disappointed by the evening restaurant service. Normally we would have eaten out but due to weather we chose to use the hotel restaurant. The restaurant was clearly understaffed or had poorly trained staff and both nights we ate there it took over 50 minutes to get any food. We would use the hotel again but be wary of using the restaurant. February 17, 2013
Rated 5.0 out of 5.0 by My stay My Stay was lovly, the staff were very good. I was with my partner and my two girls and we all enjoyed it. February 13, 2013
Rated 3.0 out of 5.0 by Good Service I was very disappointed that my collegue who thought she had booked into the same hotel was in actual fact at the holiday inn in Russel Square. Becuase the names of the hotels are so similar. We ended up spending the evening apart which was disappointing. I would really like to see a clear difference in the name of the two hotels so that they can be easily identified. February 7, 2013
Rated 4.0 out of 5.0 by RASA RESTAURANT GOOD FOOD EXCELENT SERVICE FROM STAFF EVEN AN ICEPACK FOR SORE KNEE February 3, 2013
Rated 4.0 out of 5.0 by Good hotel, great staff, shame about the heating Cold rooms, portable heaters, great staff, v clean January 30, 2013
Rated 1.0 out of 5.0 by staff giving wrong advise hi i did the booking for my guest who had come from india and i did the booking for 5 nights . vicky in reception was very helpful . When my guest arrived at the hotel it was all good as they checked in and had a good sleep , its in the morning one of the staff of the hotel advise my guest that they were staying in the wrong hotel and they were paying too much money and he could get them a cheaper room in central london and he suggested hotel guards and he said he used to work there and they were a cheaper hotel and better place to live . I then had no choice but to cancell mybooking as my guest thought that i was making money out of them or i was getting a commission out of the booking . Staff at the hotel if they give these kind of advise it adds to bad reputation and goodwill of the hotel . i have called the hotel and informed them and i have told the booking line as well , hope someone can act on this matter ?? my guest were refused to pay cash and the payment was taken from the credit card which was pre- authorised without my permission ? January 28, 2013
Rated 5.0 out of 5.0 by Lovely staff and comfortable clean room We arrived on the snowy Friday, the reception staff were very wellcoming, the room was comfortable, clean and warm, the bathroom could do with modernising, but overall clean, swimming pool, sauna and jacuzzi were great especially swimming for our 7 year old, breakfast was superb and just a 5 minute taxi from Kings Cross we were well situated. January 28, 2013
Rated 5.0 out of 5.0 by Best Comfortable Value This is the second time I have stayed at this Holiday Inn, after having tried a different option in the same area on my previous trip. This hotel seems to have by far the best value for money vs the level of comfort and amenities than other options. On this trip, staff were even friendlier than last time and helped me everything I needed for my business needs as well. I asked for and was granted late check-out, which was nice. The only drawback to the hotel is that there is not a very convenient London Underground station close to it. January 27, 2013
Rated 5.0 out of 5.0 by All great Housekeeping staff very accommodating. A huge bonus with 4 children having a swimming pool. Would certainly recommend it and we would come again. January 23, 2013
Rated 4.0 out of 5.0 by Very good as always Very pleasant and professional colleagues. Always a good stay at this hotel. Only 10 min walk from Kings Cross Staion, and also has a small carpark on site. Would recommend to anyone. January 19, 2013
Rated 5.0 out of 5.0 by Very pleasant stay As a family we stayed for 3 nights at the Holiday Inn Kings Cross Bloomsbury. It was a very pleasant experience, as everything was perfect. My only regret is that the wi-fi connection was quite expensive. We will go back there when we return to London. January 3, 2013
Rated 3.0 out of 5.0 by Badly located and staff need some customer training Stay was ok, staff are ok (but lacking in Can do). Rooms are ok (but need a good clean and some refreshed decor) Priority upgrade, only offered when I asked, and actually "upgraded" into a lesser room than the one I booked. Location lets it down.. too far from tube for family to walk easily, and parking is severely limited. Paying for use of pool is also unexpected I have stayed at some great IHGs where any limitations in the facilities have been compensated by staff positive attitude and service. Lacking at Kings Cross with real feeling that customer is just one of many. Overall, OK for a cheap weekend but not upto expected standard for IHG. January 2, 2013
Rated 3.0 out of 5.0 by Looks good on paper... I booked my stay at this Holiday Inn about a month ahead of my stay, convinced, that this would be a great place to stay, it being a hotel in a larger chain of hotels. The location of the hotel was good, as I was going to a conference near by. In my reservation I had specifically ordered a room as close to top floor as possible, but all I got was a room at the third floor. My fellow travelers, who ordered their rooms a week after I did, got three rooms on the top floor, without requesting this. The breakfast was not very good. The bacon was over greasy and undercooked, so was the scrabled eggs. The buns were soft on the outside but dry on the inside, and the coffee was close to undrinkable. All in all, I would not recommend others to use this hotel, and I will look elsewhere next time going to London. Oh yes, did I fail to mention the heavily overpriced WiFi..... why do I even have to pay for it? December 19, 2012
Rated 5.0 out of 5.0 by Great place to relax A great welcome and a comfy room after a long train journey. The hotel comes with a well fitted out gym, pool, sauna, steam room all worth a visit (the small charge makes this excellent value in London). The room was well appointed and the only minor niggle was the hot water mixer on the shower which did not allow the water to get really warm. The staff were brilliant and knew their west end from east end. will be staying again soon. December 17, 2012
Rated 1.0 out of 5.0 by make certain you dont get over charged tried to add a phone bill even when we did not use it yet insisted it was right till I made them check then told o system fault but that was that December 17, 2012
Rated 2.0 out of 5.0 by watch your bill watch they don't try to over charge charge for calls yet made none then told system is fool proof and said bill correct yet after instance from us they checked and found we had not made calls so be aware of over charging quick way to make extra money December 15, 2012
Rated 3.0 out of 5.0 by will not return Room was very cold. Asked for extra blanket but no one never shows up. Located in central London but 15 min walk from Kings' cross station, nothing is near the hotel, no restaurent, no pubs, nothing. Although the room itself was not bad but because of the bad service and bad location, will never return again. Got a cold after a freezing night, thank you December 15, 2012
Rated 5.0 out of 5.0 by Great hotel and great facilities We stayed at this hotel in a family room and overall this is a great hotel. The hotel facilities were very good and the staff were very hepful and friendly. The bar was good and not too busy and the prices were reasonable for London. The only food we ate in the hotel was at breakfast and cannot fault the quality of the food. Note though it does get busy towards the end of the breakfast period and you may have to queue. Our sleeping arrangements meant that our children (15 and 9) shared a sofa bed. It was rather squeaky and my son was constantly banging his head on the frame but other than that the room was excellent. One note of warning I would like to highlight is that there are two Holiday Inn's in Bloomsbury so make sure you get the road name of where you are staying otherwise you may go to the wrong hotel like we did !! December 13, 2012
Rated 5.0 out of 5.0 by brilliant stay stayed here for 2 nights,2 adults and 1 child, could not fault anything! room excellent,bed really comfy and breakfast was good, will be staying here again December 9, 2012
Rated 4.0 out of 5.0 by Great service. Lovely hotel. Had a great weekend in this very comfortable hotel. Food good and beds very comfortable but the only downside was the room was incredibly hot. Couldn't open window and couldn't work air conditioning. Great location for exploring London. December 8, 2012
Rated 4.0 out of 5.0 by Great friendly service, high quality accommodation and good transport links. Enjoyed our stay here. Although not central, excellent bus service outside the hotel to the nearest underground. Excellent accommodation, in terms of size and comfort. Only downside, some towels taken away when not discarded, not replaced also, beverage supplies a bit mean December 3, 2012
Rated 5.0 out of 5.0 by Great place to stay in London! Check in was fast and the staff were all great. We were able to have a smoking room (wonderful). Room was bigger than expected. Very quiet. I could have stayed in there for the duration! Breakfast was everything you could possibly want and more. The leisure club, whilst costing an extra £3.50 was super. Everything worked as it should. Check out was similarly speedy and effortless. Try as I could I could not find fault with this hotel. November 28, 2012
Rated 1.0 out of 5.0 by Not Great....Staff, Location, Facilities Didn't like this hotel. I was meant to stay for 15 nights and checked out on the 2nd night. Staff were awful, scruffy and very grumpy. Hotel looks tired and it's new. 70/80's building which looks like a office block from the outside. The only good thing to say was the shower has great pressure and hot water! Sorry Holiday Inn Kings Cross Bloomsbury - You need money for Training, Development, Uniforms and a make-over... November 27, 2012
Rated 1.0 out of 5.0 by customer service I called to change my reservation date 1 week prior to arriving, I was told I could not do this but I could stay at the hotel the day of my arrival ( I informed the hotel I would be arriving at 8:00 am) and could check out at 12:00 noon since I would be charged anyway for the reservation. When I arrived at 8 am I was told I had already been charged but could not check in for the remainder of the day (8-12 noon). I could stay if I paid again. It was very cold, I had a long flight and the front deck were not helpful at all. November 25, 2012
Rated 5.0 out of 5.0 by Perfect location Hotel was fantastic and staff friendly.good location for access to all parts of london and easy to park November 23, 2012
Rated 4.0 out of 5.0 by Why no free WiFi? Why do you charge for WiFi? Other hotels within the ICH group and your competitors provide this as part of the room package so why not Holiday Inn? It is now a basic tool for the business traveller. November 20, 2012
Rated 3.0 out of 5.0 by Somewhat average Not a bad hotel by any means but not really many amenities in the area and quite far from tube station, etc. My room was quite large, clean and comfortable and overall offered relatively good value when compared to other available hotels in the area. There is an onsite gym which I was looking forward to using only to be told on arrival that it costs an extra £3.50 to use! I don't recall this being mentioned at the time of booking (or the fact that the gym appears to be independent from the hotel) despite the hotel using the facilities as a selling point. Minor grumble but irritating all the same. November 16, 2012
Rated 5.0 out of 5.0 by Convenient location, very clean, updated hotel rooms and property This was a very nice hotel!! The staff was cordial, attentive and helpful. I would definitely recommend this hotel to anyone headed to London and looking for a great hotel!! November 11, 2012
Rated 4.0 out of 5.0 by Large room great leisure facilities Easy walk from kings cross 15 min. Only 10 min from tube. Easy access to all London sights. Good food and fantastic leisure facilities. Excellent room for family visit. November 11, 2012
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