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Rated 3.8 out of 5 by 235 reviewers.
Rated 4.0 out of 5.0 by Nice hotel, location a bit too far out from centre Upon arrival staff were very nice and helpful. Parking was easy right outside the hotel entrance. The room was clean and tidy, my only gripe was the bed being very uncomfortable so not a great nights sleep. Breakfast was ok, a little lacking in choice but acceptable. We used the swimming pool which was great value. The location is a little too far out from the center of things so can be costly getting to the centre and back (around £12/15 in taxi fairs each way.) Overall a nice stay, would use Holiday Inn again but purhaps choose one a little closer to the centre next time. August 29, 2013
Rated 1.0 out of 5.0 by Air conditioning We were upgraded to an executive family room . This meant we were on the same floor as the air conditioning unit which kept us awake until 12am and then restarted at 5.05am. Hardly relaxing after a busy day in London. Also there was an awful smell coming up through the bathroom sink. We won't be staying again. August 29, 2013
Rated 5.0 out of 5.0 by Family trip to the city We had a family trip (kids are 7 & 5) to London and the hotel was good value, as advertised and comfortable for all four of us. Good service from start to finish and helpful friendly staff. August 29, 2013
Rated 5.0 out of 5.0 by great hotel in a great location Fantastic hotel with great rooms and amenities. Great neighborhood with fabulous restaurants and pubs. 10 minute walk to Kings Cross station, then easy access to all of London. August 27, 2013
Rated 4.0 out of 5.0 by As expected Good hotel for the price. Reflected in location and ok rooms. Has a full bath and a tea kettle in the room. Being vegetarians, our breakfast selection was somewhat limited. Somewhat far away from the main attractions and a decent walk to nearest train/tube. Friendly staff. Commend front desk for giving us a room - early checkin. August 25, 2013
Rated 4.0 out of 5.0 by Good Price The hotel is in a rather quiet neighborhood, beds are comfortable. The hotel is about 10 to 15 minutes walk from Kings Cross. There is a bus which brings you there and to the center of town. The only inconvenient is that there is another Holiday Inn hotel not far from this one, and our taxi drive brought us to the wrong hotel. August 22, 2013
Rated 1.0 out of 5.0 by Ripped bedding & furniture I've stayed in lots of your hotels before but I can safely say this one was awful. Our room had uncomfortable beds that really needed replacing, the bedding was ripped and the 2 soft chairs in our rooms were so ripped and filthy we didn't want to sit in either. The walls were paper thin therefore through the adjoining door to the next room we could hear their TV and talking after midnight. We went for a swim in the morning, we had picked the Holiday Inn due to the brand's reputation and that you had a pool, but we were turned away by the pool attendant as children aren't allowed into the pool in the morning. This was also despite the pool only having one other person in there. Given we were clearly there to swim and not play I was astounded - this certainly isn't family friendly policy. When I had enquired on check-in, accompanied by my 8 year old son and husband, about when the pool opened the next morning your check-in staff made no mention of these restrictive pool timings for children. We were therefore unable to use the pool as we checked out shortly after breakfast. Turning to breakfast I wish I hadn't booked it - the hot items were all on a hot plate and the toast ready-made and dumped in a basket for the entire dining room and overflow room. Needless to say it was all cold and when I asked for hot toast I was met with a shrug by the first member of staff I spoke to, the second said they couldn't speak English and eventually the third obligingly went off to fix us some fresh toast. We were also seated in the lobby area - the restaurant overflow - where the chairs and tables are not dining room height. The chairs at the table we were seated at were so low, and of course not dining room chairs, that the table was too high for me to eat my breakfast in comfort. I felt like a child trying to eat breakfast as I was so low down. We were all utterly disappointed with our stay and would not use this hotel again. I filled in a comment card with all the above points on check-out but no-one has contacted me since despite our stay being 2 weeks ago, this is extremely poor customer service. August 20, 2013
Rated 3.0 out of 5.0 by Beware ordering a taxi! Decent central London hotel with good facilities and reasonable rates. However, when ordering a taxi from the front desk please make sure the charges involved are explained to you in full. I was shocked when a three minute taxi journey to St Pancras cost me £12. The previous day in the opposite direction it cost less than £5 in a black cab. I queried the £12 fee only to be told that this was the minimum fee and that the hotel should have informed me as such. August 19, 2013
Rated 3.0 out of 5.0 by Rooms perfect, bar staff great, breakfast staff grumpy Rooms clean, didn't expect amazing things as price quite reasonable. However, witnessed staff at breakfast telling customers to hurry up as they weren't climbing stairs up to restaurant quick enough!!! Stayed in amazing hotels all over the world and know that you get what you pay for.!! Maybe the older lady (not sure if she was restaurant manager, had a suit jacket on) was a wee bit stressed and couldn't cope with volumes of customers but no excuse for that behaviour. Well done to housekeeping staff though, our room was immaculate. Bar staff also very good. August 16, 2013
Rated 5.0 out of 5.0 by Lovely staff make your stay enjoyable. I have stayed here on a number of occasions and always enjoy the experience. The hotel is perfectly clean and comfortable, but it's the staff that really raise the bar. The room service waiters are particularly worth a mention - they are polite and happy. August 16, 2013
Rated 1.0 out of 5.0 by Car damaged in car park Be careful if you pay to park your car. The car park seems to be completely uncontrolled by the hotel. No CCTV and no idea about who is parking in each space at any time. So consequently when someone damages your car with their door there is nothing the hotel can do about it, (not that the staff showed any interest anyway). Maybe it's a London thing, not caring about car damage? Anyway the cost of my stay went up 4 fold to pay for the damage, so I am not happy. August 12, 2013
Rated 5.0 out of 5.0 by great room Really great hotel,great room(2 double bed) full english breakfast was lovely,can't wait to book here again :-) August 11, 2013
Rated 5.0 out of 5.0 by Brilliant hotel and brilliant service Stayed at the kings cross holiday inn with my 2sons, great room, swimming pool and leisure facilities are great especially for the kids.staff could not do enough for you,excellent customer service. You can also leave your luggage at concierge which is very helpful.will definitely stay again :-) August 11, 2013
Rated 4.0 out of 5.0 by great staff We had a good stay in this Holiday Inn. The hotel is ten minutes walking from King Cross Saint Pancras (You can also use the bus 63; the bus stop is ten meters from the hotel) Me, my wifw and our daughter spent nine days in a comfortable air conditioned double room with a sofa bed. The room was dayly well cleaned and they changed dayly bath towels too. The staff was always carefull, gentle and useful English and Italian speaking. I joined to the Club so I immediatly can use internet wireless for free. Food was really a bit under the standard of the hotel and no variety or surprises day by day. Often we had to await to have breakfast. August 10, 2013
Rated 2.0 out of 5.0 by Cleanliness, Not worth to what I paid for My cousin booked this hotel for me to stay for three days. When I Checked in , I found out the price was not cheap. They need me to pay extra for the internet service, fitness and pool. When I go into the room, I can't find safety box inside the room. The second day when I returned to hotel, I found some hairs inside the new towels. What an experience! I was so disappointed. August 10, 2013
Rated 4.0 out of 5.0 by Generally a good place to stay The hotel location is good when you visit Central London. The Concierge was not too helpful and knowledge. August 5, 2013
Rated 4.0 out of 5.0 by another terrific stay thank you once again . I stay here very frequently with work and you never let me down. The staff are always terrific. There was a problem with the television (I could only get BBC News 24), but I informed the staff about it on my way to work and it was fixed by the time I came back. When you have nothing to do in an evening, you really rely on that box so thank you for sorting it so quickly. The team always welcome me with open arms, know who I am on entry (shows how much I stay) and I'm liking the new free wifi. I'll bring my ipad next time! The hotel as whole could do with a lick of paint, its quite dated, but its clean and comfortable and does everything I need on a night away! I look forward to my next trip down in a few weeks. August 4, 2013
Rated 4.0 out of 5.0 by Good value The hotel is comfortable and a short taxi ride from King's Cross. The staff were very friendly and helpful. They gave useful advice about how to get to places I wanted to visit. It was a good base for visiting various tourst attractions. August 4, 2013
Rated 4.0 out of 5.0 by Had a wonderful stay Excellent stay as always with Holiday Inn, clean and comfortable rooms, great breakfast plenty of choice just a little expensive. Helpful and pleasant staff. August 2, 2013
Rated 4.0 out of 5.0 by nice cool air conditioned family room Happy with all service and convenient location @10-15min walk from Kings Cross. Perhaps too far out from Kings Cross for anyone unable to walk too far. Only criticism was that we were not aware that as residents we had to pay an entrance fee to the swimming pool and spa area for both days that we attended. August 1, 2013
Rated 5.0 out of 5.0 by Really helpful staff I arrived with 4 kids(aged 5-15) from Florida all suffering from jetlag. The hotel staff organised for our rooms to be made ready (by 11am) so that the kids could lie down and get a sleep and the porter took care of our bags immediately. It saved the day! The pool was a really nice temperature and helped to get everyone back in sync when they woke up. I`m very appreciative of the extra mile the staff went to help us out. August 1, 2013
Rated 4.0 out of 5.0 by London July 2013 I was register for a room with queen bed and sofa bed for 4 people (9 nights). on arrival I ask if it possible to upgrade the room to 2 queen beds and they upgraded it for me. beside that breakfast was good and was actually free of charge for my two children. I enjoyed my stay at that Hotel... August 1, 2013
Rated 4.0 out of 5.0 by Accounts The left hand does not know what the right is doing re the accounts. All guest want to go over there accounts and look at the details before agree that they are right. If they have to make a repayment back to you it can take 9 days. They are quick to take from you but slow to repay. July 31, 2013
Rated 4.0 out of 5.0 by Kurztripp London In der Zeit vom 25.07.-29.07.2013 waren meine Frau und ich mit unserem Enkel hier Gäste und sehr zufrieden. Nach wenigen Metern zu Fuß hat man mit den Buslinien 38 einerseits, und der 63, über King's Cross anderseits, vom Hotel aus eine gute Anbindung an Londons gesamtes öffentliches Verkehrssystem. Das Personal ist sehr aufmerksam, freundlich und hilfsbereit. Wir , besonders unser Enkel, haben besonders Marco, den Concierge, ins Herz geschlossen.Er spricht außer seiner Muttersprache italienisch noch weitere vier Sprachen, was unseren Enkel fasziniert hat.Er wusste immer Rat und hatte auch diverse nützliche Tipps parat. Wir mochten es morgens deftiger und hatten uns für das englische Frühstück entschieden. Was gut und richtig war. Das Zimmer zum "Hof".war ruhig und hatte alles was nötig war. Der Pool im Haus war leider für Kinder unter 16 Jahren nur bis 18:30 zur verfügbar. Insgesamt können wir dieses Hotel aber weiterempfehlen. Kritik gibt es auch: Es wurde ein Doppelzimmer mit Zustellbett für drei Personen gebucht. Vorgefunden haben wir jedoch nur ein Doppelzimmer in der Ausstattung für 2 Pers. statt für 3 Pers. Das sollte nicht vorkommen. Die Komunikation sollte schon klappen. July 30, 2013
Rated 4.0 out of 5.0 by Good For Short Stays We like Holiday Inns and felt the price of this one was competitive for a family room in London. It was only for 1 night, but the food in the restaurant was good, and the staff in the bar, restaurant and reception were lovely. Our only suprise (if you could call it that) was that it was not quite as near St. Pancras as we thought it was. Anyway, it was fine. July 30, 2013
Rated 4.0 out of 5.0 by The extras don't make the difference Nice and clean hotel in a good location; especially for those using Kings Cross for travel. The hotel has good facilities but there are hidden charges everywhere (Wifi, Swimming ....) and this really deflects from the hotels value for money. July 29, 2013
Rated 3.0 out of 5.0 by Family Holiday stay We reviewed "Travel Advisor" after our booking and prior to our arrival and were concerned due to the comments posted which I will address here: the walk to/from Kings Cross was 10-12 minutes and we had an 8 & 11 year olds with us. We found it an easy walk. We had a non-smoking room on the 7th floor - very happy with it! We are still confused as we continue to read that there are non-smoking rooms found on "smoking" floors BUT we are told that all large chain hotels in England are ONLY non-smoking?? Food: we only had the continental breakfast and it was adequate; not up to standard with continental breakfasts we get at Holiday Inn's in the States. The toast was cold as a rather large quantity was put out at one time and left to sit. It did include enough selection to get by: fruits, yogurts, cereals, juice & coffee, breads. It came with our package deal so we were ok with the food but would not have paid an additional amount. Shocked that wi-if was not included as an amenity, especially as I am an IHG member, whether I booked directly or not through them. Also, you should provide vouchers for free pool use (work out a yearly fee the hotel pays to the leisure center and provide proper customer use of the pool), meaning "free use to those staying at the hotel. I was upgraded to a double/double from a double/pull out couch as an IHG member. We had a 2 night / 3 day stay, and were pleased overall and the location, although not perfectly located near a tube line, was good enough for our family to make our day trips into London as tourists. July 27, 2013
Rated 3.0 out of 5.0 by Comfortable room and very poor breakfast I stayed at this hotel with my family (2 adults and 2 kids). The room had been partially renovated (the bathroom was not), so it was (Holiday-Inn) standard, comfortable and nice. Our floor was quiet so we could rest properly. The weakest point was breakfast: it was actually bad (undrinkable juices, already toasted toast which seemed to have been done the week before, disgusting croissant, ham and cheese). I complained about the breakfast quality at the reception desk and the staff limited themselves to smile. When we arrived at the hotel I was not welcome as a Gold Priority member and the woman was not precisely kind to us (I asked her about buses to Covent Garden and she told me to go to the nearest bus stop and check destinations there). By contrast, the woman with whom we checked out was very nice and smiling. The hotel is quite far from the nearest (Kings Cross) underground station (approx. 15 minutes walk) and the area is not very nice. July 26, 2013
Rated 4.0 out of 5.0 by Reccomended Only a one night stay though, but still had good time. The hotel is on a main street, but rather peaceful and quiet. Nice 10-15 easy walk to the British museum area. The frequent bus 63 from near the hotel to the Kings Cross/St Pancras tube/train station (5 minutes ride). Staff were remarkable and helpful by all means and with great attitude. Room was clean and well equipped but I could sadly hear very well the noises and singing made by the people staying in the adjacent room during the night... The lobby and breakfast hall are busy usually and you get the feeling of a "busy GROUPS hotel" but than that's London in July. Very good value for the money and especially for those whom are not "first timers" in London and do not mind that you need to make a minimum of a 2 legs public transportation journey to get to the door of the hotel from central London (no tube station within easy walking distance). July 24, 2013
Rated 4.0 out of 5.0 by Excellent Service An ideal place for family , safe and secured for Kids and valuables. Neat and clean rooms ... July 17, 2013
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