Rated 4.0 out of 5 by 785
Rated 5.0 out of 5.0 by Family of 4 for Hospital Thanks
The point scoring tells the story - Hotel and staff were excellent.
February 10, 2016
Rated 5.0 out of 5.0 by johnjohn. A complete surprise
Knowing the old hotel,I was a little daunted when the location was booked,However it is a great refurbishment in an ideal location,Business friendly but ideal for families.
You can rely on the Brand,Well done IHG.
February 7, 2016
Rated 5.0 out of 5.0 by Family of 4 for Hospital Another excellent stay.
We stay at this hotel numerous times each year as we have to travel to London for hospital appointments at Great Ormond Street Hospital. Every time the staff have bent over backwards to help us and we have always found the rooms to be clean and comfortable. Given that we normally spend three nights there and there are two adults and two children staying in the same room for that length of time, the hotel help us to manage.
I cannot commend the concierge Hassan more for making the children welcome and cheering them up every time he sees them. A lot of the time in hotels the adults are fawned over but Hassan bucks the trend and makes sure the children know that they are very special too. It is the highlight of my son's and daughter's stay each time when they are greeted by Hassan. He is an exemplar in customer service.
We will be back in July.
February 7, 2016
Rated 4.0 out of 5.0 by CERS Wonderful Indian dinner at the hotel
Stayed overnight with my 2 children. We had a great room -newly refurbished. Superb shower with rain showerhead, all amenities - wifi, minibar and really good beds.
Did not use the swimming pool - maybe next time.
Ate dinner in the Indian Restaurant - lovely food.
Great stay overall.
February 5, 2016
Rated 5.0 out of 5.0 by soo38 A nice, comfortable & good value for money hotel
Although they are refurbishing some of the hotel/floors, you would never have known, apart from the main entrance from the street. We stayed for one night. Good location, 10 min walk from Kings X. Very friendly & helpful reception staff. Clean and comfortable room. As a new IHG member was pleasantly surprised to be offered free wifi & extended check out, which really made a difference. Lovely help yourself buffet breakfast, with a good selection of hot & cold food, which was plentiful and fresh. Was surprised to pay for the pool (£3.50ea), which isn't a fortune. Although, the pool was quite small(lucky there were not too many people or children splashing around in it at the time) and with a lack of seating, after a sauna & steam, an hour was plenty for us. But as my husband kept pointing out 'it is not a spa' and he was right but is was still an enjoyable experience.
February 4, 2016
Rated 5.0 out of 5.0 by Maisie66 Great price Good location
Had a wonderful stay, meeting friends for the night from all over UK. Great bar to meet up to socialise. Newly refurbished room easy checkout, friendly staff.
February 4, 2016
Rated 5.0 out of 5.0 by Dawo fantastic service overall
Our weekend in London was most enjoyable, having a comfortable hotel and location very convenient made it even more a success. The staff were very helpful and the refurbished rooms are modern and bright.
February 3, 2016
Rated 5.0 out of 5.0 by NjLp Overall great stay
The hotel had been refurbished since our last visit and it made a big difference
Everything in our room was new, spotlessly clean and the shower was amazing!
The bed was extremely comfortable we had two nights of unbroken sleep, which is very rare!
Checking in was very quick and easy.
All the staff i had contact with were very nice,polite and helpful.
I will use this hotel again on my next visit to London.
January 31, 2016