Rated 4.6 out of 5 by 195
Rated 5.0 out of 5.0 Awesome staff
The staff at this hotel are extremely courteous and helpful. Hotel was very clean and comfortable. Just a little noisy at night from folks walking and talking in the hallway. Doors not thick enough I guess, otherwise overall great place to stay
February 27, 2015
Rated 5.0 out of 5.0 by The_Freshman Wedding Bells and 5 Stars
From arrival to departure the staff was amazing. I almost never complain about poor service or attitude, but when I experience great service I want people to know. Especially all those who were on shift during our three day stay. I was greeted and thanked as a IHG member. Instantly we were treated like we were staying with family, and that was refreshing. When the staff recognizes you and your family enough to tell me where my wife and kids are when I came down to lobby, or knew what room we were in with out asking who we are, its a nice feeling. Kids could get a snack and hold it up as they walked by front desk and staff would say "Got it!". They just added it to room. Unfortunately we were in McKinney during the recent ice/snow storm. Our room was extended incase we needed to stay over and the restaurant stayed open past regular hours to ensure everyone had breakfast since no one could safely leave. We are so appreciative of this and all who stepped up and perhaps made the best hotel stay I've had. Great price and service, whether there's icy roads or a heat wave, we recommend this Holiday Inn.
February 27, 2015
Rated 4.0 out of 5.0 by patticb Hotel was great, restaurant was the pits
We met Tim at the front desk when we checked in, he was VERY helpful and went above and beyond for my husband and I. We were given a coupon for a free appetizer or drink when we checked in. The Internet worked fine. The shower didn't work but we called the front desk. The maintenance man was in our room quickly to repair the problem, he was extremely nice. My only 2 complaints about the room was the lack of decent pillows, VERY small and the beds were very hard. Tim at the front desk was kind enough to bring up 4 regular sized pillows. The food in the restaurant was apparently frozen and apparently thawed and cooked in a microwave, it was Expensive, dried out and horrible. We stayed at the hotel because an ice storm was going to hit and we needed to be close for my husbands cancer surgery. We were not able to go anywhere to eat because of the roads. I am not exaggerating when I say the food in the restaurant was not eatable that we were served for our dinner. To be honest we were shocked at the HIGH prices only because of the LOW quality of the food. It was SO bad that they didn't make us pay for the food that night and gave us a coupon for breakfast. I had already heard from a few others about the food so we ordered what we thought might be the best of the worst. I got the fish and chips. The fish was hard, overcooked and greasy, the fries were VERY dark and hard. My husband got the spaghetti, breadstick and Caesar salad. The meatballs were hard and dry, the salad didn't have Caesar dressing and whatever it was...it was nasty. The cook sent the breadstick out 20 minutes after the food, I think he or she forgot it was in the microwave. It was as HARD as a rock and that is 100% accurate. The waitress was not responsible for any problems, she was quite nice. Honestly if we have to return for more cancer surgery I think we'd look for a hotel with a decent restaurant.
All the employee's we met were extremely nice and helpful.
We were also charged 3 times for our stay on my credit card after checkout but it was resolved quickly after a call to my Bank and the Hotel.
February 27, 2015