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Rated 4.2 out of 5 by 88 reviewers.
Rated 5.0 out of 5.0 by Service Very friendly service and helpful with the shuttle service. August 16, 2014
Rated 4.0 out of 5.0 by Nice Hotel Great value. The room was clean and the bed was comfortable. Breakfast was good could have had a feew more choices. August 13, 2014
Rated 4.0 out of 5.0 by Convient to the Airport Stayed at the Holiday Inn RDU because it looked convenient to the airport. It was really only 5 minutes away which was great for the meetings we had that week. Room was clean, comfortable and the restaurant was good. August 11, 2014
Rated 3.0 out of 5.0 by Shuttle I had a 11:40 PM flight arrival, so I called earlier in evening to confirm shuttle was still available. I was told yes and simply call when I arrived. Upon arrival at 11:40, I called and was told shuttle just left curb but would come back to get me upon drop off at hotel. I waited until 12:12 AM and shuttle did not arrive. Called hotel and was advised there was a shift change and they didn't realize I was waiting. Got picked-up at 12:23 and to hotel at 12:30 am. 40 minutes late at midnight made for an extra long day. Although I did not make a big deal about it, Staff at desk didn't really apologize. This was my 3rd stay over the past 5 months. PS: this survey requires a nickname, however is used by someone else previously, it rejects submission of this survey. I have entered 7+ names (frustrating) to get submitted August 1, 2014
Rated 5.0 out of 5.0 by Business trip Have stayed at this hotel many times during last 6 years. No problems and if there is an issue, solved quickly and efficiently. August 1, 2014
Rated 1.0 out of 5.0 by Worst IHG Experience Ever This place is not business traveler friendly. I stay in hotels 5 – 10 nights per month, and I have never been treated so poorly in my life. Upon arrival on 3/17 around 10 pm, I was not greeted by the person at the front desk. Instead, I had to wait for him to finish texting his BFF before he acknowledged my presence. I had reservations for three rooms. I discovered that my colleagues were unable to get to the hotel due to cancelled flights, so I informed the kid at the desk of this situation, and I thought he cancelled their reservations. It was not until I got my credit card statement that I found I had been charged for the unused rooms. I called and spoke with the manager, who stated he would reverse the charges. I also called my credit card to dispute the charges, to avoid paying for the rooms I did not use, and was expecting a refund for on my next statement. I thought everything was handled at this point. I get a call from my credit card in June, stating that I would have to pay for the unused rooms, as the hotel was disputing my dispute, stating they had every right to charge me since they were not cancelled on time. I had this same scenario happen in the past (colleague with cancelled flight not able to make it, cancelled reservation after deadline) and the hotel did not charge then. This hotel fought me tooth and nail to pay for rooms I could not use. The breakfast buffet was subpar for a “full service” hotel, and the wait staff was slow and unattentive. July 31, 2014
Rated 5.0 out of 5.0 by Great service/friendly folks Probably the best overall service that I have ever encountered at an Airport Hotel, the Bar/Lounge was just fantastic I had a great time with the other patrons and the Bartender. Room was very good and the Shuttle driver for daytime was super, benches out front for the comfort of us smokers and convenience of waiting for shuttle. July 28, 2014
Rated 3.0 out of 5.0 by Restaurant needs a bit of work The front desk staff was phenomenal. The overall look of the hotel was great. The room was comfortable and well appointed. The restaurant was substandard. The service was slow and spotty. The food at the breakfast buffet was not that good. The food levels were low and the taste was off. A carton of milk taken from the buffet proved to be spoiled, it was not good at all. July 24, 2014
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