Rated 3.5 out of 5 by 61
Rated 5.0 out of 5.0 by suereg Breakfast Experience
How acceptable to be greeted by the staff, smiles and a welcome to the breakfast room, asked what table you would prefer to be seated at, beverages ordered and brought to the table, explanation of the menu all delivered with a warmth that gave you the ideal start to the day.
Breakfast with a smile.
February 25, 2014
Rated 5.0 out of 5.0 by Rambo123 Great service
During my stay at Holiday Inn Newport, I have been made to feel very much at home. The rooms are comfy and good quality. The most important aspect of enjoying my stay, and wanting to return is the friendliness and helpfulness of the restaurant and bar staff. Their customer service skills are very good and help to make the evenings very relaxed and enjoyable. It was a friends birthday during our stay and the waitresses set up the table with party plates etc and we had a great night! I would recommend staying here!!
February 24, 2014
Rated 1.0 out of 5.0 by Taffie2 Room and complications after
Having stayed here on 25/012014 for a reunion in the Celtic manor I have a few regrets that I didn't choose to stay in the Celtic manor .
On arrival I was given my room 223 which smelt of stale cigarette smoke which was dissapointing as me and my wife both don't smoke there was wall paper hanging off the wall by the tv and could not turn the heating off on the radiator as thermostat would not work after having very little time to complain .As we had to be at the reunion we had to put up with a hot smelly room for our stay
Then on our departure I payed for my room on my bank card only to have the price of my room and my brothers taken off my wife's bank the card which was used to pre book the room .This money has taken nearly a week and numerous phone calls to get refunded after this stay at the holiday inn Newport its a experience I would never repeat
Regard mr m Williams
January 30, 2014
Rated 4.0 out of 5.0 by Tuck29 Welcoming Hotel
Credit to the staff of this hotel, they made my stay welcoming and comfortable. I stayed for two separate weeks and each individual room was well presented and clean. However in comparison the rooms varied in size drastically which led to me feeling slightly aggrieved but in perspective I had been spoilt in the larger of the two rooms. Bar food is somewhat disappointing for the price however the buffet menu in the hotel resturant was of good quality and a varied selection including sound vegetarian choice. Staff at breakfast were also extremely accommodating and also presented us with a wide choice of foods.
January 26, 2014
Rated 4.0 out of 5.0 by Disappointed01 Another Chance
I gave this hotel one more chance after two previously poor experiences.
This time it was so different.
I was given a refurbished room - this just transforms the experience. The room was spacious and clean and up to the normal standard for a Holiday Inn.
The staff from check in to check out were friendly and courteous.
I didn't have the opportunity to try out the pool maybe on my next visit.
I am glad I gave this hotel another chance but next time I book I will make sure there is a refurbished room available.
January 19, 2014
Rated 5.0 out of 5.0 by Robert M Great Service
I keep hearing about how tired this hotel is and in need a of a refurb.
This is true, the rooms could do with a lick of paint and generally tidying up, however this hotel still gives good value for the price
The Staff are exellent form the Breakfast Waitresses to the Evening watiresses and The Reception Staff are brilliant
The only downside the hotel has in my eyes is the Menu.
This has not changed in the 4 years that I have been visiting the hotel, it could do with a bit of variation.
I stay at the Hotel on a regular basis and would like to see something different.
Staff, keep up the good work.
January 14, 2014
Rated 5.0 out of 5.0 by Skylar1023 Thank you
Ok, after I booked I read the reviews. I must admit I was going to cancel after reading them but I thought I would give it a try. I'm glad I did. Yes, it does need some TLC and I would say the executive rooms was not what I'm used to compared to other hotels as it's old. It's a huge hotel and truly does need a makeover. With that being said, I extended my stay a further 3 days so it can't be that bad.The hotel is warm and inviting and the staff are absolutely awsome. They made our stay worth while. Helpful, courteous and very accommodating. They went out their way to make our stay in Wales more inviting and we will gladly return.
January 10, 2014
Rated 3.0 out of 5.0 by Disappointed 53 Cold room and poor breakfast
We had advised reception in the morning that we would be booking in late that evening. When we entered our room it was very cold because the staff had left the window open - in late December!
We were provided with a fan heater, but as we wanted a hot drink and a snack, there were only two small cartons of milk in the room and no biscuits. Fortunately when I contacted the night porter he was able to provide more milk and some biscuits.
We were very disappointed with breakfast - the coffee was disgusting, the bacon was dried up and hard and the scrambled egg was waterlogged. At least we reported this when checking out and the manageress waived the breakfast charges.
I'm afraid we'll be looking elsewhere the next time we require a hotel near Newport.
January 3, 2014