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Rated 3.6 out of 5 by 120 reviewers.
Rated 3.0 out of 5.0 by Bridge that Gap We stayed at the hotel on the 9th and 10th of October and again on the night of the 13th of October. Dinner in the restaurant on the evening of the 9th proved a disappointment. The vegetables were not served hot and although the service was friendly it was not efficient. The room was a bit jaded and the beds were not comfortable. On the 13th of October we did not use the restaurant for dinner but the bedroom was better and the beds were much more comfortable. This time, there was much more professionalism about the service though the attitudes thankfully, were still friendly. The reception staff were helpful and professional on each occasion October 22, 2014
Rated 5.0 out of 5.0 by Real Customer Service We arrived from Mid Wales and had a personal issue which for us could have reuined our stay. The staff very quickly helped us to resolve this. Wonderful staff well done, as a result we were all totally relaxed. I was more than happy with the stay. We used the pool, nice temperature and a good treat from for the children. The bedrooms were comfortable and clean, we had interconnecting rooms; what a joy!. Breakfast was lovely and a good choice. I would recommend this hotel. We will stay her again. October 21, 2014
Rated 4.0 out of 5.0 by Good Hotel but Not Great Excellent Location Stayed here several times recently Hotel is in need of brightening up Mature Staff in Restaurant during Breakfast Service but tends to be less than experienced in the evening. October 17, 2014
Rated 1.0 out of 5.0 by Poor Value for money Shabby smelly room, unhelpful staff. High price and unacceptable price for breakfast. Couldn't even make a cup of tea as the milks were just solid. October 16, 2014
Rated 5.0 out of 5.0 by Recent hotel stay I stayed recently and I was extremely happy with the stay. The staff were very friendly and helpful. They made my stay enjoyable and nothing was a trouble to them. The bedroom was comfortable and clean and the food was good. I would recommend this hotel. October 11, 2014
Rated 4.0 out of 5.0 by Good base for travelling We arrived from New Zealand and wanted a base for a number of visits planned in the area - while the hotel and rooms were showing signs of their age - it did not spoil our stay - and would stay again if the opportunity arose. October 5, 2014
Rated 4.0 out of 5.0 by Stay for cycling training at velodrome This motel was entirely satisfactory for my 5-day stay while I was participating in bicycle training sessions at the Newport velodrome. The room was large, pleasant and easily accessible. Desk staff and staff in the restaurant were consistently friendly and helpful. The breakfast and dinner buffet style service offered good choices. There was a serious problem with the wifi service and the staff provided an effective work-around for that. October 4, 2014
Rated 3.0 out of 5.0 by good location just off M4 on edge of Newport. Rather tired in appearence, on the outside, and indeed this impression was confirmed indoors as well. In need of some TLC to rectify carpets with holes and ill hung curtains in bedroom. No traffic noise in bedroom at back of hotel: would thoes at the front be as quiet? Attentive, helpful waiting staff at meal times, but even they could not make up for bland dishes at dinner with overcooked vegetables. Breakfast was the best meal we had. The self service system was not the easiest for guests with mobility problems to cope with at mealtimes October 3, 2014
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