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Rated 3.6 out of 5 by 92 reviewers.
Rated 2.0 out of 5.0 by poor stay - cheap and cheerful Arrived and room was ok.Very shabby and whole place needs up dating. Order Lamb shank for dinner. Was appaulling. Had to chisel it off. Looked like a bucket of gravy had been tipped over. Decor was old and unassuming July 21, 2014
Rated 5.0 out of 5.0 by Welsh surprise! Although very close to the M4 motorway we both slept so well that we thought we were in the countryside as we could not hear any traffic. Close to Newport this hotel is easy to find and is an excellent base for the M4 corridor, Cardiff, Swansea ,Ross on Wye, Brecon Beacons etc. and includes free car parking. We normally stay at the HIExpress but this was so good we intend to return. Only criticism was the reception on arrival which could and should have been better but checkout on departure fully up to standard expected. July 21, 2014
Rated 4.0 out of 5.0 by Keep realistic expectations Although this hotel can be a little pricey and in need of some TLC the staff make up for that. They are attentive without being intrusive and friendly without losing their professionalism. The food is not gourmet but edible and the breakfast sufficient. There is not a lot to do around the hotel that does not require a car/taxi trip or for the really keen a substantial walk but as I was there on business that was not a concern. All in all the hotel met my requirements and iI would use it again.. July 21, 2014
Rated 4.0 out of 5.0 by Room Net curtains could do with being changed - a bit grubby. Hair dryer in bad position - not next to a mirror. Mirror would have been better on wall opposite bed. Otherwise very good. July 15, 2014
Rated 4.0 out of 5.0 by Welcoming, friendly, efficient and comfortable hotel Welcoming, friendly, efficient and comfortable hotel. Arrived after 3hour delay on M5 due to Glastonbury festival in transit to Fishguard. Reception staff was the best we have ever experienced. Got us settled quickly and comfortably and fed followed by great sleep. Will definitely stay here again. Also Hotel is ideally located beside the M4. July 2, 2014
Rated 5.0 out of 5.0 by excellent place to go to thoroughly enjoyed our stay at this hotel. it serves the best breakfast ever. beds very comfy, very clean. Staff very friendly and welcoming. can't speak highly enough of the place July 1, 2014
Rated 4.0 out of 5.0 by very hot room we visited on one of the hottest weeks of the year, room was very hot and we were unable to control the temperature. Maybe we would have enjoyed our visit if we were able to change the temperature. We also noticed that the swimmimg pool was very cold, as my husband has a bad back he was unable to use the pool due to the temperature. July 1, 2014
Rated 4.0 out of 5.0 by Business stopover Good location close to M4, but room well insulated from any traffic noise. Hotel would benefit from some TLC in places compared to many HI chain hotel I have stayed at recently. Staff gave friendly and efficient service and dinner selection was excellent for a reasonable price. Would use this hotel if working in the area again. June 29, 2014
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