Rated 3.5 out of 5 by 49
Rated 1.0 out of 5.0 by Disappointed01 Poor Quality Hotel
This Holiday Inn is most certainly the poorest I have visited. This was my second stay, my first was also poor but I gave it a second chance. The hotel is very tired, very much in need of refurbishment. On arrival I was allocated a room one floor down (no lift) at the very back of the hotel. On arriving at my room I found my key card had not been activated. I had to walk all the way back to reception (with my luggage) to get it activated.
My room was small with a very tired bathroom. The TV would not work and there was no mini-bar fridge in the room. The temperature was too hot, yet the air conditioning unit appeared to just make a loud noise but have no impact on the heat.
I tried the Gym and pool, the gym was ok (not much equipment) however the pool smelled strongly of sewerage. There was no closure notice!! I reported it to reception and I did notice the next day that it had been closed.
Some of the staff were friendly, however not all. The food was ok albeit a little pricey.
I won't be returning, there is a Holiday Inn express just down the road which is so much better in every respect.
December 8, 2013
Rated 3.0 out of 5.0 by PDH13 Comfortable & convenient.
Friendly, efficient service from restaurant with a good menu and tasty food. Reception staff very welcoming and efficient. Comfortable room.
November 19, 2013
Rated 4.0 out of 5.0 by Olivier22 Relaxing break
Although the hotel in itself could do with a bit of an updating, the hotel is clean and tidy and the Staff are always welcoming.
I stay in this hotel at least twice a month and will chose this one if I am in the area.
November 11, 2013
Rated 4.0 out of 5.0 by LianeB Easy to find and very welcoming
My bedroom was very comfortable and the lounge area welcoming. The waitresses were excellent and the food was lovely.
October 30, 2013
Rated 1.0 out of 5.0 by Dannyboy16 Low standards and disappointed
Felt unsafe there. Some odd looking single men wandering about and smoking right infront of the main door which made the entrance difficult to negotiate without breathing smoke and inside it smelt strongly of cigarettes. Men wandering about in the morning who looked as though they were living there and dressed as though they might be 'homeless'. No lift. Bathroom outdated and smelly, room basic and decor in need of update. It took an older female member of staff to help with my luggage after a long gruelling journey and who made the cold unfriendly surroundings bareable. Staff in the morning unhelpful and unfriendly. Smokers smoking right outside the main door again made reception stink of cigarettes - when I said that i would have to bare the smell to get out and that it made reception smell to manageress she made no comment. Would definitely NOT stay there again.
October 23, 2013
Rated 1.0 out of 5.0 by Unhappy1122 Tired.
Further from booking a double room and receiving a twin room it went down hill quickly. The Hotel is tired and the rooms need a major refurbishment.
I will not be staying at HI Newport again until the complex adds some major investments.....
October 21, 2013
Rated 5.0 out of 5.0 by GoldenOldie1 Excellent room and huge bed
This was one of the best nights sleep we have ever had in a hotel. The room was comfortable and quiet and the bed was huge which meant that we both had an excellent nights sleep. Highly recommended.
October 17, 2013
Rated 2.0 out of 5.0 by Richard86 Smoking rooms very tired
The photos you see of the bedrooms are of non-smoking rooms that have been refurbished.
The smoking rooms are very 70s and not in a good state at all! The wallpaper is ripped & hanging off the walk in places. I stayed in an executive room. I dread to think what standard rooms are like!
The first room I was given had some dark, short & curly hairs in the bath. I complained about the cleanliness & the poor state of the room & was given an alternative room but was told that all the smoking rooms are tired.
Moral of the story - don't have a smoking room. That said the staff have told me not all rooms have been refurbished so you could end up in a room that needed refurbishing 20 years ago. Felt like a 70s motel.
I'm very surprised that it is allowed to carry the Holiday Inn brand as it's far below the usual standard. I should know - I stay often & am a platinum member of the rewards club.
October 15, 2013