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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 481 reviews
79%
Recommend This Property

Ratings Breakdown

481reviews

  • 5 Stars
    190
  • 4 Stars
    172
  • 3 Stars
    62
  • 2 Stars
    32
  • 1 Stars
    25

Wales

By

June 23, 2017

Pleasant people but the room was not the best , broken tiles , bits of the shower, and looks like mould behind the taps .The Hotel needs to be updated .

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Good stay in Newport

By

June 23, 2017

platinumelite

Good stay with staff friendly and helpful and enjoyed my newly refurbished room. Overall standard of accommodation is improved.

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Comfortable stay

By

June 23, 2017

platinumelite

I would stay even more nights every month but the price keeps changing and goes above my budget allowed for hotel stays.

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Old, tired building, with unreliable services

By

June 23, 2017

club

Disappointing stay, lights not functioning throughout stay, radiators on and producing heat despite 30 degree temperatures. Staff inexperienced and seemingly not trained to deal with dietary requirements like gluten free.

way below the usual standard of Holiday Inn, not even up to the most basic of budget hotels.

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A warm welcome

By

June 22, 2017

This hotel offers a good location for access to the motorway and the room offering is clean and tidy

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Quick business stay

By

June 22, 2017

Nice clean friendly hotel with ample parking. Very convent next to motorway.

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Great stay

By

June 19, 2017

Lovely and attentive staff.
Upgraded room which was lovely and modern.
Good breakfast.
Great value for money.

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Clean and comfortable

By

June 15, 2017

club

Friendly and efficient staff. Food is good. Evening meals at not much more than a decent pub meal. Clean room.

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Always great service and comfy beds

By

June 14, 2017

club

I requested glutenfree food during my stay and was impressed at how they immediately brought me a suitable alternative. Everything was great from the food to the meeting room. We were looked after well

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Convenient for business

By

June 11, 2017

club

Nice hotel with a great room.
Only couple of negative points - restaurant and bar
menu very limited especially when there 2 full
weeks.
Weather was really warm yet heating on throughout hotel making it very clammy.

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Great hotel despite its dated appearance

By

June 10, 2017

Guest rooms are modern and clean, position to the M4 motorway is excellent.

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Pleasant experiance

By

June 10, 2017

I was delighted with the service provided by the staff, the facilities and the ease of parking.
I could not find fault with any aspect of my stay.

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