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Rated 4.5 out of 5 by 357 reviewers.
Rated 5.0 out of 5.0 by Another Great Visit! Our stay at the Holiday Inn Suites was excelent. This is our third summer staying at the hotel. The management and staff were professional and courteous. The room was clean, set up nicely, and comfortable. The pools were enjoyable and the area clean and pleasant. Thank you! July 17, 2014
Rated 4.0 out of 5.0 by Restaurant menu very limited Pools close too early We ate at the restaurant many times while staying at the hotel. The daily specials were always the same and menus were very limited. Would like to have had a variety of food to pick from. What we did have was very good and the service was excellent The pools close WAY too early!!! Also, the hot tub is in with the children's pool which closes at 6PM. Adults like to use the hot tub at night which is not possible. Evening swims are a plus when on vacation. Very disappointed with pools. July 17, 2014
Rated 3.0 out of 5.0 by Definately not worth the money!! Was very disappointed! For the amount of money we paid for a three night stay I expected a much nicer/cleaner room. Our 1st room was not very clean, and for a non-smoking room it had burn marks on the bathroom tub and sink, the balcony table had cigarette ashes and food that had not been cleaned off, and there was also a cigarette butt out on the balcony (disgusting), the kitchenette area wasn't very clean and the carpet wasn't vacuumed very well. Needless to say I called and complained and we were switched to another room with no problem, but for the price I would have expected a lot more!! My grandchildren did love the pool area which was a plus! July 17, 2014
Rated 5.0 out of 5.0 by Great view from the Balcony The view from the Balcony was excellent!!! The hotel was clean even with all the sand from the beach. The hotel staff was attentive to any need we had and was very friendly and professional when doing their job. My kids had an awesome experience at the beach because the hotel was comfortable,clean and safe! July 17, 2014
Rated 5.0 out of 5.0 by Room was great, they up graded us to a room with a roof top terrace and hot tub. First vacation in about 6 years. Had a great time. Hotel was very nice and we were treated very good. Kids had a blast in the kiddy pool ( lots of adults there too). Have stayed there many times before and will stay there the next time too. July 16, 2014
Rated 4.0 out of 5.0 by 8th time here The staff was all very good, (check-in/out, housekeeping, pool bar) as always, since we have stayed at this property about 8 times, and this time we booked 2 suites, which was very costly at this time of year. Holiday Inn NEEDS to put some dollars into properly maintaining this hotel. The outside is fine and the hallways recently had new carpets, but the hotel is about 12 years old and is in NEED OF UPDATING/MAINTAINING!!! For example-the grout on the tile in the kitchen in room 317 was dirty-it either needs a more thorough cleaning or replacement. The carpet is old looking and the cabinets in the kitchen do not all close properly. The bathroom vanity needs new sealing between the counter and side panel and the sheer curtain to the patio was stained. Some of the patio chairs had majorly chipped paint. The non-stick pans provided in the kitchen area were very scratched and the handles are loose-they need replacement and the side of the fridge was dented and rusted. The electric oven burners are on a slant that makes cooking very difficult. We love coming to OC and have great memories here as our kids are growing up, but the Holiday Inn really needs to pay attention to basic maintenance and upkeep in the guest rooms specifically so they don't take that down-hill slide. By the way, I did mention these things to the staff upon checkout, and the person did say they replaced the pull out couches in the room and the hallway carpets, but that's simply not enough. We'd love to return, but for the prices charged, the room condition really is in need of improvement, I hope that happens. MY RATING WOULD BE 3 STARS, but the program generated 4 stars. July 16, 2014
Rated 5.0 out of 5.0 by Very friendly staff. Had a great relaxing stay. My Only complaint is that people would save a certain table or chair by the pool area and not see them for hours. That should be enforced. July 15, 2014
Rated 5.0 out of 5.0 by Kids love the pool We have to request for late check out because kids wanted to play at the pool longer. July 15, 2014
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