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Rated 3.7 out of 5 by 65 reviewers.
Rated 2.0 out of 5.0 by Not Agreeable Way overpriced for Value! The experience was average but the rate was exorbitant. The only explanation from management was: It's because of all the oil field workers. That doesn't explain why my trip for leisure travel needed to be related in any way to increased oil company rate! Didn't seem to be any recognition of IHG Club Member. Would not accept any of my usually applied discount rates. January 19, 2015
Rated 1.0 out of 5.0 by The worst experiance at a HI I've stayed at this hotel several times. It's been run down for quite awhile now, but this last time was by far the worst I've seen it. It is virtually impossible to do any business there because nothing works. If you can get a computer to boot up in the business center you still can not print anything because the printer is broken and no one is interested in getting it fixed. You are told to email the front desk and they will print for you. That's fine if you can find someone at the front desk. They are on break 95% of the time. I finally walked around to the offices and beat on the door till someone answered. I asked for 3 different faxes to be sent while I was there. Not one of them was actually received by the people I was faxing to. There was one young man that worked the front desk a day or two during my week long stay. He at least tried to help, unlike the other young women at the front. I was an obvious irritation to them. Something that would have not been an issue had the printer in the business center worked. The hotel restaurant/bar is a joke. There is someone there from 5pm - 10pm, but the food is awful. Drink the beer from a bottle, the keg beer is old. And no initiative at all. There is a fully booked hotel (majority men# during the NFL Playoff games. Hotel doesn't bother to open the bar for the games. They are open for breakfast. It's a buffet. It's a Holiday Inn Express breakfast #exactly) that you get to pay for. But, the breakfast staff was at least friendly. Everything is just run down. Half the lights in the rooms are burned out. The carpet is worn and stained. January 17, 2015
Rated 2.0 out of 5.0 by Good service, poor cleaning and hotel upkeep, over priced This hotel staff was nice and professional. Room floor was dirty and carpet torn in several places. Evidence that the bathroom was not thoroughly cleaned. Hotel is only a few years old but reminds me of locations that are 20 years old. December 20, 2014
Rated 4.0 out of 5.0 by great service but need to work on food. You have a great staff and a clean hotel but may need to up grade your food. December 9, 2014
Rated 5.0 out of 5.0 by My favorite place to stay in Odessa I've stayed in most of the hotels in Odessa when I travel for business and this one is the best BY FAR!! Keep up the good work!! December 3, 2014
Rated 5.0 out of 5.0 by I love this hotel, but it's very expensive I love this hotel, but it's very expensive. It has nice rooms and good staff, but its nightly rate is higher than the area November 27, 2014
Rated 4.0 out of 5.0 by Clean accommodations Clean and well kept. Price was high....a standard for Odessa. Bartender was inattentive November 17, 2014
Rated 5.0 out of 5.0 by great staff Great service and friendly staff overall great hotel November 13, 2014
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