English
Odessa
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 1-432-3665900
Hotel Fax: 1-432-3665902
Hotel Fax: 1-432-3665902
Rated 2.7 out of 5 by 11
reviewers.
Rated 2.0 out of 5.0 by klokman Worst Holiday Inn Experience - Ever
Just a comedy of errors.
I arrived just at midnight, to be greeted by a sign saying Welcome "xxx xxx" Platinum member of the day, which made me smile after a very long days traveling - I'd never been greeted like that before. Checked in and was given a coupon for a free drink and then told oh but the bar is closed, given a coupon for the restaurant, and then told oh you just asked for a shuttle bus before the restaurant opens - never mind.
Got my key up to 4th floor, room seemed very noisy when I approached, sure enough someone already occupying. Back downstairs, no real apology, "are you sure?" and then given a new room key. This room empty! Phew
Woke myself up at 5.30, NO WAKE UP CALL AS REQUESTED (some hotels give you your nights charge back for not waking you up). Checked out and was asked how things were. Explained......Did get an apology of sorts, asked if I got any special amenities in my room for being Platinum member of the day only for the lady on the front desk to finish her own sentence by saying that's right you someone else was in your room, and got an offer of a cookie as an apology. Luckily the shuttle bus was on time to get me out of there!
If that's the way they treat their Platinum member of the day - then I pity the mere mortals who try to stay there!!
May 14, 2013
Rated 2.0 out of 5.0 by FrustratedTravels1 Tax Exempt Forms
Overall the hotel isnt bad but the staff needs to be briefed on the rules of Tax Exempt Forms. The hotel is limited in creating it's own policies as these taxes do not belong to the hotel but to the taxing authorities. The hotel acts as an agent. Note to owners: Please ensure all staff is aware of how to process Tax Exempt Forms, where to access these on the web (google search) as some guests may not have, and procedures for check-in and out when using these forms.
THIS WILL SAVE HOURS OF HEADACHES FOR ALL INVOLVED.
April 22, 2013
Rated 2.0 out of 5.0 by Matt29 Not what I was expecting
My first impression as I walked in was of how nice everything looked. It was downhill from there. They offer complimentary bottled water "in the fridge around the corner" but there were only three bottles and they were on the bottom shelf at the very back. I literally had to get on my hands and knees and partially crawl in to reach one. The next and last night for my stay was the same.
The cleanliness of the room was average at best and the television picture quality was absolutely horrible.
Prices during my stay were $250+/night, which is about par for hotels in that area but makes for a very poor value.
I checked out exactly as the directions said, but at 1230pm I received a phone call asking if I was going to check out because checkout was at 1200pm. I said "yes, I've checked out" and received a rudely toned comment "well thanks for letting us know" followed by the clicking of the phone hanging up.
This is not what I've come to expect from Holiday Inn. I've stayed in Holiday Inns all over the country, and this one was the worst experience for me.
April 7, 2013
Rated 5.0 out of 5.0 by TravelingJohn Nice place
Great rooms, quiet. Ample parking.
Expensive, but there's no oil in paradise either
March 27, 2013
Rated 4.0 out of 5.0 by ProTravelman41 Value
Just seems a little high for a holidai inn, like downtown manhattan, but understand the reason, TEXAS TEA...OIL THAT IS!!!
February 5, 2013
Rated 4.0 out of 5.0 Great service
Always stay here while working in the Petro Plex. Staff is on the ball and resturant/bar is very good.
December 18, 2012
Rated 1.0 out of 5.0 by Guest8406 Checked out and found other accomodations
The Hotel is fairly new, appeared reasonably clean and nicely appointed.
On the other hand I found the staff to be rude and very unprofessional. I was surprised to hear one staff member telling what another staff member had said about me.
I will be sure to book my stay in Odessa elsewhere in the future.
December 9, 2012
Rated 1.0 out of 5.0 by LK512 Watch was stolen!
I have stayed at this hotel many times within the past 2 years spending thousands of dollars. Last Wednesday my watch was stolen out of my hotel room. I spoke with the manager the day it happened and she was supposed to "look into it." The following day I called leaving her a message because she neglected to call me back. The three days following that I continued to call and still did not receive a follow up call. Today I spoke with Diana and she said "oh yeah, it didn't come up." My $500 dollar watch was stolen out of my room by one of the Holiday Inn employees and she disregarded the whole incident. When I asked her what happens next? She said "I don't really know." I asked her to call me back with the name of the housekeeper that cleaned my room because she has now had 5 days to figure it out and once again I have not gotten a return phone call. I also asked her to have the Area Manager call me, Amber, and still no call back. This was the worst experience I have ever had. I will be following up with corporate shortly.
November 26, 2012
