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Rated 3.0 out of 5 by 13 reviewers.
Rated 4.0 out of 5.0 by Darn good steak Had room service twice while in Odessa, Once for breakfast and once for dinner, I had steak for dinner and it was prepared perfectly. It was the best steak ever from a hotel resturant. I really enjoyed the Smoking room, it's nice not to have to go outside. Rates are a little high but what do you expect, it's an oil boom town now....... June 15, 2013
Rated 5.0 out of 5.0 by very nice and clean hotel This hotel is a great place to stay, it is clean and it has great service. It is a little over priced but overall it is a great property. June 5, 2013
Rated 2.0 out of 5.0 by Worst Holiday Inn Experience - Ever Just a comedy of errors. I arrived just at midnight, to be greeted by a sign saying Welcome "xxx xxx" Platinum member of the day, which made me smile after a very long days traveling - I'd never been greeted like that before. Checked in and was given a coupon for a free drink and then told oh but the bar is closed, given a coupon for the restaurant, and then told oh you just asked for a shuttle bus before the restaurant opens - never mind. Got my key up to 4th floor, room seemed very noisy when I approached, sure enough someone already occupying. Back downstairs, no real apology, "are you sure?" and then given a new room key. This room empty! Phew Woke myself up at 5.30, NO WAKE UP CALL AS REQUESTED (some hotels give you your nights charge back for not waking you up). Checked out and was asked how things were. Explained......Did get an apology of sorts, asked if I got any special amenities in my room for being Platinum member of the day only for the lady on the front desk to finish her own sentence by saying that's right you someone else was in your room, and got an offer of a cookie as an apology. Luckily the shuttle bus was on time to get me out of there! If that's the way they treat their Platinum member of the day - then I pity the mere mortals who try to stay there!! May 14, 2013
Rated 2.0 out of 5.0 by Tax Exempt Forms Overall the hotel isnt bad but the staff needs to be briefed on the rules of Tax Exempt Forms. The hotel is limited in creating it's own policies as these taxes do not belong to the hotel but to the taxing authorities. The hotel acts as an agent. Note to owners: Please ensure all staff is aware of how to process Tax Exempt Forms, where to access these on the web (google search) as some guests may not have, and procedures for check-in and out when using these forms. THIS WILL SAVE HOURS OF HEADACHES FOR ALL INVOLVED. April 22, 2013
Rated 2.0 out of 5.0 by Not what I was expecting My first impression as I walked in was of how nice everything looked. It was downhill from there. They offer complimentary bottled water "in the fridge around the corner" but there were only three bottles and they were on the bottom shelf at the very back. I literally had to get on my hands and knees and partially crawl in to reach one. The next and last night for my stay was the same. The cleanliness of the room was average at best and the television picture quality was absolutely horrible. Prices during my stay were $250+/night, which is about par for hotels in that area but makes for a very poor value. I checked out exactly as the directions said, but at 1230pm I received a phone call asking if I was going to check out because checkout was at 1200pm. I said "yes, I've checked out" and received a rudely toned comment "well thanks for letting us know" followed by the clicking of the phone hanging up. This is not what I've come to expect from Holiday Inn. I've stayed in Holiday Inns all over the country, and this one was the worst experience for me. April 7, 2013
Rated 5.0 out of 5.0 by Nice place Great rooms, quiet. Ample parking. Expensive, but there's no oil in paradise either March 27, 2013
Rated 4.0 out of 5.0 by Value Just seems a little high for a holidai inn, like downtown manhattan, but understand the reason, TEXAS TEA...OIL THAT IS!!! February 5, 2013
Rated 4.0 out of 5.0 Great service Always stay here while working in the Petro Plex. Staff is on the ball and resturant/bar is very good. December 18, 2012
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