Rated 3.7 out of 5 by 45
Rated 4.0 out of 5.0 by TelemetryTech Air works great
Room was cool and got cold when I needed it.
Really appreciate having a smoking room.
August 15, 2014
Rated 1.0 out of 5.0 by Bam79 Broken AC & rude employees
My AC stopped working in the middle of the night which created a sleepless & miserable night. Upon arrival to check in, I was met by rude & discourteous individuals who were at the check-in desk. I will not be returning to this hotel in Odessa. We are club members & I've never been treated in such a poor manner at any IHG hotel. I also witnessed other patrons being treated in a disrespectful manner. What a shame that your hotel will continue to receive many patrons just due to the fact that the demand for rooms is extremely high. Training of your employees & inspections of your rooms could use great attention.
July 30, 2014
Rated 5.0 out of 5.0 by JG Duncan Excellent staff, very comfortable stay
I was not sure what o expect but had a great stay at this hotel. The staff was very helpful and friendly and the rooms were just what I needed.
July 27, 2014
Rated 4.0 out of 5.0 by CoolJazz88 Top quality accommodations
Staff very courteous. Upgraded my room to a suite to accommodate size of party. The only negative comment I have is that full breakfast was not included, as typically as other holiday inn properties. I received a discount coupon for the restaurant, but opted to go elsewhere.
July 22, 2014
Rated 4.0 out of 5.0 by Jef L Great service
Just imagine no water in the bathroom when you wake up, use the toilet and are ready to take a shower! This is what happened to me a couple of months ago! The manager on duty said there was a water leak, and it should take less than an hour to fix. Understanding my frustration, he kindly offered breakfast to my wife and me. Half an hour later, after a nice free breakfast, we could get back to the room, and enjoy a shower!
Great job, staff and manager, to turn a irritated customer into a happy customer!
July 13, 2014
Rated 1.0 out of 5.0 by TommyJazz Barf-Mania
Run, run, run away, everyone run. The glass door opens, the wretched air hits your face, the stench finds its way into your nose. You puke upon this hotel. Puke and run.
June 23, 2014
Rated 5.0 out of 5.0 by MCL73 Greta room and comfortable bed
I was very pleased in all areas of this location as well as the quality of the room.
June 21, 2014
Rated 3.0 out of 5.0 by KARMA2014 Great Stay but housekeeping not so honest
Stay was great... room was clean...staff was very friendly. location is very convenient. I left an earring (expensive) in the room and had already checked out and did not realize it until a few hours later. The housekeeper had been down the hallway working her way down. When i realized i had left my earring i notified the hotel. The staff member said housekeeping turns items in when left in a room and said nothing had been turned in. Its just sad that people can't be honest.
June 11, 2014