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Rated 3.7 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by great service It is really great hotel with good service. Highly recomended May 20, 2015
Rated 5.0 out of 5.0 by LOVE this hotel, will return again and again! The staff are happy and helpful. Excellent job on hiring. Anita and Tanya who work in housekeeping are two hard working ladies and are TRUE to the hospitality industry. I felt like they were family. Anita especially stood out and seemed to be a truly genuine, helpful and caring person. We stayed in a lake-view suite and it didn't disappoint! It was bigger than our condo at home. All the guests are happy and friendly. Its the perfect mix of family-friendly and relaxed party! We call it mexico of the north May 20, 2015
Rated 3.0 out of 5.0 by Comfortable beds and great service by most of the staff Like I mentioned before we had noise complaints to our room when there was no music and we were not being loud at all. The manager was very rude to my boyfriend. Other than that the staff was excellent! I had a problem with my bath towel which was pretty gross. It was a clean new towel with a brown crunchy stain on it. But the staff were really nice otherwise! Especially I remember Anita. She was so nice and friendly. The beach area was really nice and clean as well. May 20, 2015
Rated 3.0 out of 5.0 by Unexperienced staff I personally really liked holiday inn for their clean room and room size. However, after my stay on last weekend, my view on holiday inn changed. The staff who assisted my check-in was very rude. He asked me to make a payment once again with my debit card for the room fee. Because I already provided my credit card information when I booked, I was really confused. I wanted to get a clarification but in stead of explaining, he started arguing and forced me to make a payment. Without any explanation on the parking permit or meal pass, he just ended the conversation abruptly. This was very unpleasant experience. I thought staffs were there to help customer, but apparently, they weren't. May 19, 2015
Rated 5.0 out of 5.0 by Awesome Hotel and Staff I stay at a lot of hotels around North America and the staff was the best I have ever dealt with. A happy, friendly helpful staff means Colin the operations manager must treat his people well. All the staff was great, very knowledgeable about restaurants and went out of their way to make sure each guest enjoyed their experience. Plus the view and location of the hotel is probably one of the best in the area. Never been here before, wish I stayed longer but I will come back again. May 19, 2015
Rated 5.0 out of 5.0 by lake view We have a wonderful stay, third floor lakeside with a fantastic view. The room was quiet and we will be sure to come back for a repeat visit the next time we are in the area. May 5, 2015
Rated 5.0 out of 5.0 by Lovely lake view, great value! Wife and I stayed in the 2 bdr lakeview suite with full kitchen (1 bdr suites were not available at time of booking). Great view of Osoyoos Lake and mountains from private balcony (although it is fairly easy to see neighbours if they are out on their balconies also). Room was clean, fairly up to date furniture in living room, kitchen, bedroom. Bathroom could use new chrome fixtures please. Room service from Sol restaurant was friendly and on-time (20 mins). Housekeeping kept everything neat and tidy each day. Great value for money! April 16, 2015
Rated 4.0 out of 5.0 by Very good experience Beautiful hotel with more than helpful staff members April 10, 2015
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