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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

3.9

based on 354 reviews
81%
Recommend This Property

Ratings Breakdown

354reviews

  • 5 Stars
    143
  • 4 Stars
    113
  • 3 Stars
    45
  • 2 Stars
    33
  • 1 Stars
    20

Holiday Inn Comfort

By

April 28, 2017

club

Hotel is great. Location, amenities and comfort are all that a person could want. Situated and set up mainly for the summer tourist trade it serves travellers well. It is right on the highway and also on the water affording great great access and views. It is an oasis during a long drive. The amenities are great. Two restaurants, great warm water indoor pool and hot tub along with a fine exercise room. A bonus is it also has its own beach. The suites are clean and quiet with complete separate rooms: kitchen, dining, living, bedrooms, bath, closets, decks. The staff are professional and helpful. Highly recommended.

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The Beds!! The Beds!!

By

April 28, 2017

club

The overall service was pretty good. The beds were sooo comfortable. My son and I travel a lot for many weekend vaycays, so the beds, pool and amenities are very important.
Although booking did tell us that the hotel supplied bath ropes and slippers which is an added bonus for us. When we arrived the staff looked confused and indicated they do not supply them. I did call reservations back to inform of this which they indicated they would make note of.
It will be interesting to see if the next time I try to make a reservation if they still inform me that they do supply them.

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Comfortable place to sleep in good location

By

April 28, 2017

club

We stayed in a wheelchair accessible suite for 5 days in mid-April.
The pros: it was wheelchair accessible, our room had a separate bedroom and was very quiet at night, the balcony was large and overlooked the lake, there is a pool, hot tub, small gym, restaurant, laundry, free parking, and the hotel is within walking distance of downtown.
The cons: the hotel is old and could use some major updating, the hallways smell, the restaurant isn't very good and does not have a lunch menu for kids, the pool was broken while we were there, the staff was not overly friendly, there are a lot of monthly guests here

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nice location

By

April 26, 2017

Not that clean of room.didnt replenish coffees sugar pr towels

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Nice large room

By

April 20, 2017

club

Very nice beds and mattresses
Check in was easy but got lost trying to find room and parking
The light dinner was average but service was excellent

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Awesome location!

By

April 18, 2017

club

We were recently at the Holiday Inn in Osoyoos for a hockey tournament. The staff was friendly, the hotel was clean, the swimming pool and hot tub allowed for a lot of fun and the location was unbeatable. It was close to the hockey arena and was right on the beach.

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No room service at all!

By

April 13, 2017

club

A terrible 3-night stay without any room services. Feel humiliated to have to ask for cleaning the room, and to find out that cleaning never came!

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over-all satisfied

By

April 10, 2017

most areas were satisfactory. Did find the laundry facilities were way too busy, during the busy season, and some of the machines did not work. The cost was competitive to other hotels in the area. The staff were all friendly and offered "local information", which was appreciated.

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Not top resort quality

By

April 04, 2017

The hotel is in need of a renovation. The Spa tub in the room was not clean. It had mold. The room was sparsely furnished. Kids did not eat free. There was no free breakfast. The pool needs painting and renovation. The toilet needs a new gasket. The maid did not vacuum. Family restaurant was not open.

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Staff were excellent

By

April 03, 2017

Average considering; our main complaint was the laundry, treadmill, and hot uncomfortably hot it was in the rooms.

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Excellent winter getaway

By

April 03, 2017

club

Friendly and welcoming staff. We go every year during the winter months as you can take advantage of their winter rates. Nice break from fraser valley weather. We usually stay in a 2 bedroom 2 bathroom with kitchen suite. Beautiful view of the lake. Only downside this time was that my 3 year old found a dirty whitecaps shirt under the bed within the first hour.

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Quite and relaxing

By

March 23, 2017

club

Great staff, quite clean and relaxing. Wiuld stay here againg

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