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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.8

based on 1063 reviews
76%
Recommend This Property

Ratings Breakdown

1063reviews

  • 5 Stars
    447
  • 4 Stars
    291
  • 3 Stars
    135
  • 2 Stars
    92
  • 1 Stars
    98

Forgettable Experience

By

May 19, 2022

The hotel is in a perfect enclave as it has a lake and mountain view from every room, I have stayed here a few times before and the service was perfect, Unfortunately, it seems the managemet has changed recently, and the service has gone down the road:
1. The hotel does not provide room housekeeping if you stay for less that 3 days. That was really a surprise because wen I returned to the room the second day; we found that nothing was done. We asked the front desk and they informed that if the stay was less that 3 days, no housekeeping was available. The worst thing is that nobody told us that those were the rules when we booked the room.
2. The maintenance of the hotel was poor with peeling walls and old stuff in the rooms. Also, the carpet was dirty and dusty. The hotel needs renovations to follow the Holiday Inn standards.
3. The customer service was really poor,

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Great view, that is all

By

May 03, 2022

Unsupervised & untrained customer service and rude demeanour of the from one of the front counter staff overshadowed this otherwise great location, very little secure parking will have you parked on the side if the highway

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Refurbish

By

December 11, 2021

The staff were friendly and gave good service,we only stayed overnight so enjoyed room over the lake so no road noise

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Beautiful view of the Lake

By

December 08, 2021

A wonderful place to stay, pet friendly. The breakfast was awesome and the lady at the front desk was very kind and accommodating.

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lake view

By

November 18, 2021

we like the view of the birds on the lake, also like underground parking.

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Disappointed

By

November 12, 2021

club

We had a lot of problems……wait until renovations are completed.

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服务员友好,帮助。

By

November 12, 2021

值得推荐,环境良好,风景一流,服务员友好,愿意帮忙。

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Great stay

By

November 03, 2021

I had a suite and could not have been happier. Room was clean and fully stocked. The view was spectacular. Must eat in the restaurant. Great food and amazing view. Highly recommend this hotel.

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Great location

By

October 29, 2021

Rooms in need of renovation they are old and tatty. Sink is outside of bath area makes it a little awkward. Parking is underground and good.

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Comfortable

By

October 29, 2021

No issues, the service at the front desk was helpful, underground parking was good.

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Nice Room, Great View

By

October 28, 2021

club

We always stop at the Holiday Inn in Osoyoos when travelling the Crowsnest Highway. Room is spacious and the views spectacular. We have tried other hotels in Osoyoos but always heep coming back to the Holiday Inn. Beds are comfortable and the restaurant is worth a try

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Beautiful view

By

October 27, 2021

Stay exceeded expectations. Will stay there again

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