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Rated 3.8 out of 5 by 198 reviewers.
Rated 4.0 out of 5.0 by convenient location Wanted a reasonable accommodation near Salem to do some sightseeing. Fit the need and enjoyed dinner next store at Carrabbas. August 27, 2014
Rated 2.0 out of 5.0 by Non-Smoking Room That Smelled like Smoke This was a disappointment. The room smelled like smoke with an attempt made to mask the smell so it didn't smell like smoke. .Very obvious "stale" odor i the room. King bed that is due for replacement supplied with 2 1/4 size pillows for each person. 3 of these pillow would be needed to make one pillow. Not what we have come to expect from Holiday Inn. Of all the Holidays Inns we have stayed at, this would be at or near the bottom for quality of stay. August 27, 2014
Rated 3.0 out of 5.0 by watch credit card after stay -- hotel is clean and food good - watch your credit card bill my still has pending charges 2 weeks after i am gone and i paid cash for my room cannot use card until they remove this and that has not happened to no avail of phone calls August 27, 2014
Rated 1.0 out of 5.0 by cut too many corners and you lose the whole This hotel is a classic example of a chain running on its national brand and in no way caring about customer service. We were greeted by a front desk that was disorganized and after asking for simply my name to check in told me "you dont have a room with us. you sure its this hotel?" After finding my confirmation number I got an "oh oh yea, here it is, seems to be under another name" which it was not. The room itself rated as sub-par to poor. No hot water in the shower. Towels were sandpaper at best. Pillows on the bed were small squares more the size of couch throw pillows. Overall experience was poor. I am glad we were only staying for 1 night and barely spent any time in the hotel. August 26, 2014
Rated 5.0 out of 5.0 Great Stay Had a wonderful stay. Everyone was very friendly and awesome location. August 26, 2014
Rated 2.0 out of 5.0 Not the usual Holiday Inn Normally, I really enjoy the Holiday Inn. Not so with this one. The lobby is really nice indicating that you would have a good night's rest. However, the bed was not good and the room cramped. I asked for a rollaway and not only did they NOT accommodate me, but they did not call or come. I asked for extra towels, they did not come. Lastly, they failed to tell us that breakfast was included. The restaurant asked me about vouchers but I had no idea what they were talking about. The front desk never mentioned it even though I asked about breakfast. So, I was charged and it took awhile but they reimbursed me half of the meal cost. Overall, this was not my usual Holiday Inn stay and I just felt overall I would have been better off staying at my mother's victorian. August 25, 2014
Rated 4.0 out of 5.0 by nice but..... Ive stayed here last year and its a nice hotel,friendly staff and clean rooms. However when i checked inn, they asked for id and credit card. I showed them my platinum slite card and id. They said they require a $50 hold on a credit czrd for "inciddntals". Then i go to my room and there is no fridge or microwave, so i go back to front desk and ask for room with them. She tells me that they charge $20 to upgrade to get the microwave and fridge.i said thats crazy and go to my room.as a platinum member, all holiday innz give me water and snack or bonus points at checkin and a room upgrade. They obviously were available. Guess next time i need to be more assertive? August 25, 2014
Rated 5.0 out of 5.0 by Very enjoyable place Very enjoyable place easy access on and off secure a lot and staff very knowledgeable and courteous August 25, 2014
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