Rated 3.8 out of 5 by 148
Rated 5.0 out of 5.0 by jassss1 love Peabody !
great hotel and easy access to Boston
the staff are very caring and polite
July 22, 2014
Rated 2.0 out of 5.0 The Staff Was Awesome, The Reservations Were Not
I called on the day I needed a hotel and was transferred from the desk at the institution I called to somebody/somewhere else. That person - responsible for reservations - assured me that my needs would be met: a room with two beds and a crib. I verified the crib's availability twice. I was traveling with a 9-month-old. I didn't have the option to not have a crib. But because I was promised that one would be available, I made the reservation.
Then I checked in, and was informed very apologetically when I asked about it that in fact, no crib was available.
"But I reserved one," I said.
"I'm very sorry, but it isn't in your file anywhere." I was told.
It was 10:00 at night and I was tired. So was my wife, and our three kids. The staffer there was very sorry, as was the maintenance team person who was there. I was lucky to have had a friend in the area who happened to have a bed available for my daughter. He brought it over. The staff very generously upgraded our room at no cost.
I cannot thank the on-site staff enough for their kindness and understanding and I cannot rage thoroughly enough about the person at reservations who made a promise that was not kept. If I'm understanding the chain of command, the person who makes the reservation doesn't have to deal with the angry customer who has been let down; that's left to the staffers, which hardly seems fair.
Needless to say, I recommend the hotel and its staff completely, but if there is anyway to book without going through Holiday Inn's reservations department, do that instead, as there appears to be no effort made to actually listen to a customer's most emphasized need.
July 20, 2014
Rated 5.0 out of 5.0 by JoeC629 Wow!
As the director of a teen travel program, we use many hotels each summer. We go through the same process each time - make reservations, rooming lists, check-in, breakfasts, etc.
We have seldom experienced as efficient and helpful staff as we had here. All reservation and scheduling was handled expertly. Every single item was delivered in the manner promised. The front desk was patient, helpful and courteous. They took ownership in any questions or issues we had. The next time we travel in the Boston area, we will definitely return to the Holiday Inn peabody!
July 20, 2014
Rated 5.0 out of 5.0 by jb5365 great place great staff
we had a very restful stay the food was great the people gym and pool all perfect
July 18, 2014
Rated 5.0 out of 5.0 by creech great for business traveler
My co-workers and I stayed at this nice property. When we arrived we were greeted by friendly front desk staff. My co-workers and I recieved nice clean rooms and free wifi and we were able to read our emails at the end of the day. Had a nice dinner at Carrabbas next door. We enjoyed a good breakfast before we left. We were wished a safe flight by the front desk staff. My co-workers and I will be returning.
July 17, 2014
Rated 5.0 out of 5.0 by travelman89 boston bound
great little hotel outside boston
staff are helpful
July 14, 2014
Rated 3.0 out of 5.0 by jcm1226 needs updating
This Holiday Inn needs to be updated in the guest room. AC was too loud and extreme that I had to shut it off to sleep. Bathroom amenities were old, hard to flush toilet, weak shower.
love having Carrabas attached for dinner.
Bfst was good as well as the staff
Never acknowledged as a Gold Member upon arrival so I did not receive addl points...
July 12, 2014
Rated 5.0 out of 5.0 by Snam comfortable and roomy
stayed in a suite . We found the room to be roomy and comfortable. We would definitely stay here again.
July 10, 2014