Rated 3.5 out of 5 by 84
Rated 2.0 out of 5.0 by Momof3inVT Freezing and expensive breakfast!
Our room was freezing when we arrived and it took about 45 minutes for it to warm up. We had to stay in our jackets until it warmed up!
The breakfast was very expensive and not worth the price!
December 2, 2013
Rated 4.0 out of 5.0 by beldel very comfortable bed. Best sleep, i even had numerous dreams.
Very clean and comfortable. However, as a platinum member I expected and hoped for complimentary breakfast as we have had in other Holiday Inn locations.
November 28, 2013
Rated 5.0 out of 5.0 by Tsengli Great Service and Helpful and Considerate Staff
Staff Darrah is nice to assist in our late check-in for 4 rooms and fulfill our requests. Room is clean and lobby is in nice setting. Very pleasant stay in a reasonable price.
November 27, 2013
Rated 1.0 out of 5.0 by 13NS Advertisement misleading and not accommodating
Room rate too high for what was offered regardless of time of year. Misrepresented what was offered, we were told there would be shuttle (free) to Salem, wasn't the case. Was told there was no taxi service available, closed due to Halloween that was false. I had to check-in and out of my room daily. They were unable for some reason to make one reservation. Was incredibly disappointed with cost for what was provided. Beds were very stiff and small. Would never recommend this hotel. The only good thing was Leonard at the front desk. He made having to check-in/out daily good. He felt bad for our experience and didn't understand the multiple reservations.
November 14, 2013
Rated 5.0 out of 5.0 by LizzyC Relaxing and Quiet
Although the hotel was bustling with bus groups, magician association, reunions and birthday parties, the hotel rooms were kept from the noise by well designed rooms. The lobby is open and inviting for meeting others and chatting. The staff was very friendly, inviting and did everything to accommodate guests needs. Coffee in the lobby for morning was hot and plentiful. Quick over night stay was very relaxing.
November 14, 2013
Rated 3.0 out of 5.0 by teepee Just Okay
the staff was very nice and tried to be helpful. You could only get coffee in the lobby in the morning.. they had no tea. no teabags in the room either. and at the café it was 2.00 for a cup of tea.. REALLY??.. there was soap left from the people before us in the shower.. so how good did they clean?.. Thank goodness I brought my own Clorox Wipes. Not sure I would stay there again.
November 4, 2013
Rated 4.0 out of 5.0 by jrlarson5 Used to get better recognition as a frequent guest and Gold Member
I have been staying at this location for years, before during and after the remodeling. In years past the staff either recognized me or had info available via computer that made me feel appreciated. No longer am I offered a "welcome Back" or a thank you for my allegiance to the hotel or for being a gold member as am offered at Holiday Inns that I only stay at one time or occasionally.
Your fees have also increased dramatically over the past two years.
Also - I find it strange not to carry the FX station as part of your TV options. Any other hotels I stay at have the channel. Disappointing but not a factor on my stays.
Thanks for reading.
November 4, 2013
Rated 3.0 out of 5.0 by Stickydoor Rooms looked older !
In August I requested adjoining rooms & 1 single but , when we checked in there was a convention going on so we got what ever was left over . 2 of the rooms were down the hall the other was on the other side of the building ! One room the front door wouldn't open unless you pushed your body against the door a few times after you use the key ! I thought we would hurt our selfs on that door ,we made a complaint but nothing could be done ???? The next day we all got back to the rooms about 5 pm only 1 out of 3 rooms was cleaned . After noticing the adjoining room was available I asked if we could take it & give up the sticky door room .( We were told the remodeling was only 2 years old (, but it looked older ) .
October 24, 2013